SHAIKHA KHALIFA ALI HAMAD ALFALASI

United Arab Emirates, Dubai.

Cell: 0097155-5422713 Dubai
E-mail address: k_shaikha@hotmail.com, s200701@emirates.com

OBJECTIVE:
Seeking a primary, competitive level for a promising, challenging career in a
national/multinational well-organized company where I can utilize my academic background,
my previous experience and satisfy my needs for accomplishment.

LANGUAGE:
-

Arabic (mother tongue).

English: Fluent in spoken and written.

- Urdu :Fair

Critical Competencies:
- Dependable, result oriented professional with a solid performance track record.
- Strong communication skills, dynamic presentation, and attention to Detail and
Quality.
- Ability to learn fast as well as building good business relationships within and outside
an organization.

CURRENT OCCUPATION
26th April 2012 till 01/07/2015.As Engineering Repairs Officer In the Component
Management Dept. Emirates Airlines Engineering Centre.
Brief About Some Items Handled :
-

Majority of Cabin Items, Sensors, Power Supplies, Electric Boards, Tools, and
Equipments sent for calibration & PLT.
Duties& Responsibilities Briefly:

Monitoring and follow up of all new Repair Orders.

Continuously check part criticality and follow-up with vendors on suitable

repair arrangements to assure remedy and control over nil stock/ AOG.

Scrutinize to ascertain correctness of all Repairs Cost Estimates/ Quotes against

the standard costs, Work-scope, actual from the previous ROs.

Approving invoices and Quotes with the LOA.

Raise scrap notes for components declared as un repairable or beyond economic

repair (BER), as instructed by Repair Engineer.

Perform such of the other clerical / batch process tasks, as follows.

a) Data entry to update Repair Order status details in EMPACS for all
concerned to track process, overdue/ performance monitoring of vendors;
b) Clearance of Stores Discrepancy Reports.
c) Data extract for periodic reports generation.
d) Preparing case papers, statistical statements and reports

Working Experience :
1- From 01st, JUN 2007 to 01st, April 2012 (5 Years).As Engineering Repairs Coordinator
In the Component Management Dept. Emirates Airlines Engineering Centre.
Brief About Some Items Handled :
-

Majority of Cabin Items, Sensors, Power Supplies, Electric Boards, Tools, and
Equipments sent for calibration & PLT.
Duties& Responsibilities Briefly:

Monitoring and follow up of all new Repair Orders.

Continuously check part criticality and follow-up with vendors on suitable

repair arrangements to assure remedy and control over nil stock/ AOG.

Scrutinize to ascertain correctness of all Repairs Cost Estimates/ Quotes against

the standard costs, Work-scope, actual from the previous ROs.

Raise scrap notes for components declared as un repairable or beyond economic

repair (BER), as instructed by Repair Engineer.

Perform such of the other clerical / batch process tasks, as follows.

a) Data entry to update Repair Order status details in EMPACS for all
concerned to track process, overdue/ performance monitoring of vendors;
b) Clearance of Stores Discrepancy Reports.
c) Data extract for periodic reports generation.
d) Preparing case papers, statistical statements and reports

2- From 29th, JAN 2001 to 31st, May 2007 (6 Years).As Passenger Services Agent at

Emirates Group DANATA.

Duties& Responsibilities Briefly:

Report for duty at the allocated area on-time, maintaining the Company uniform
& grooming standards. Transfer desk to Handel misconnection and flight
disruption

Establish quality atmosphere at work place by delivering consistent quality

services, which complies with agreed Service Standard Operating Procedures
(SOP) in- order to achieve customer satisfaction and reduce complaints related
to service failure or attitude

To plan and according to the briefing received from the Supervisor or Airline on
various functions to be performed as per the required procedures for handling
specific flights

Ensure that the equipment at the designated work area (check-in / boarding
gates / transfer desks) are functional before starting the flights and any faults are
reported promptly

Maintain safety and security by consistently applying the Company's Safety

Policy and security standard while executing their duties

Be proactive in assisting co-workers and seniors in specific passenger service

activities pertaining to (but not limited to) functions performed at check-in,
Gates and Transfer Desk.

Prepare for the performance Matters (PM) reviews by compiling evidence for
accomplished objectives and proof of any achievements

Effectively implement contingency procedures in the event of System outage

3- From 22nd, JUN 1999 to 20th APR 2000 (1 Years).As Data Entry Operator, Store
Keeper, Administration, Filing at U.T.C.C.
Duties& Responsibilities Briefly:
-

Enter the duty over time and print the pay slip paper

To maintain Stock level of Materials to ensure Continuous availability

To maintain the filing system and stock records as per Company procedure.

To issue or distribute materials, products, parts and supplies to workers based on

Company procedure

TRAINING COURSES:
-

AIRBUS A380 (EA GP7200) General Familiarization EASA Part 66 Appendix 111
level 1 course Dated 21st 25th OCT 2010.

AIRBUS Airbus Material logistics and suppliers-Internal course Dated 18th-20th

MAY 2008.

* Completed Plenty of online courses in the Following Subjects:- Business Excellence course in the Fundamentals of Quality.

- Employee Performance Welfare / Competences: (6 courses)

*Managing Difficult People.

*Providing Feed Back.

*Managing Organization Conflict.

* Expert Negotiation.

*Fundamentals of Marketing.

*Delivering the Message.

* E-Mail Etiquette: Writing Effective E-Mail Messages.

* Dangerous Goods for Passenger Handling.
- I-Procurement system online Course.
* Note: All Certificates Copies Available If Requested
APPRECIATION:
-Merit for taken the initiative to re-furbish the panty at my company as volunteer. Which is
reflects the interest and passion I have for my colleagues and surrounding
environment.28/03/2013
-For or submitting the correct answers to the Engineering Newsletter Competition Feb 2013.15Apr-2013
-AODM dedicated svcs provided and efficient handling of overbooked flight BA108.19/04/2004
-PSDM excellent support provided while handling LX247.Feedback from Swiss Airlines Duty
MNGR.08-Jun-2003.
-Appreciation customer services-D2242-2242 Boarding control agent-11961.EK.04 excellent
support provided while handling LX247 ON 08-JUN-03
-PSDM performing commendable services rendered at F/Y Class Counter of KU674 ON 24MAY-03 Feedback from Kuwait Airways Duty Team.

EDUCATION
- Complete my studies: Bachelor in business at DWC in Dubai
-Certificate of Higher Education GENARAL INFORMATION AUTHORITY from: 01Sep- 2000 To: 01-Jun-2001. I.T Diploma
- Certificate of Secondary Education MAUMONA BINT ALHAIRTH from:
Sep- 1993
To Jun-1996
PERSONAL DATA:
Date of Birth: 18th SEPTEMBER, 1975.
Nationality: United Arab Emiratis National.
Marital Status: Single.
- UAE Driving License Type: Light vehicle
** For any questions relating to the use of these CV templates please email: Shaikha.alfalasi@emirates.com

Furnished upon request.