Vodafone Pty Ltd

Uncontrolled Copy

Daily Report for last 24 Hrs ending 7:00am Saturday 21th June 2015

Site
202094
202809
202285
202063
202125
202574
202014
202031
201643
201543
202109
202283
202919
202982
202253
201728
202548
202185
202842
201521
202939
202878
202258
202927
202045
201548
202166
201544
202251
202165
202519
202108
201658
202925
201735
202840
202279
202989
202187
202590
202591
200165
202592
202156
201726
200452
202292
200077
202255
200187
200199
505707
505708
202261
202172
202080
202262
404607
201787
303011
300848
404531

Cell
3
2
3
3
6
3
3
3
3
3
3
3
3
3
3
3
1
3
4
3
3
3
3
3
3
1
3
3
3
3
3
6
6
3
3
3
3
3
3
1
1
1
1
1
1
1
2
1
7
1
1
2
3
2
3
3
2
1
2
3
1
3

Name
Blakehurst
Rozelle
Marrickville
MenaiSouth
Padstow
BankstownSouth
Drummoyne
Riverwood
CockatooIsland
GlebeIsland
Petersham
Annandale
LucasHeights
EastBalmain
Glebe
SurryHillsNorth
SthWstM5Tunnel
Kingsgrove
BeverlyHills
KensingtonWest
NSWUniversity
Haymarket
Chippendale
KingsfordDacey
SurryHills
M5EastFrwayTnnl
Maroubra
Tempe
BondiJunction
Alexandria
Erskineville
Redfern
BankstownCentrl
RandwickRC
Pagewood
Earlwood
Eastgardens
Banksia
CondellPark
CentralSRA
MuseumSRA
StockExchangeBd
StJamesSRA
PalmBeach
Bilgola
INGDirect
PittStMall
ElizbthFoveauMC
Pyrmont
Ernst & Young Building (DAS)
LumleyHouse
HumptyDoo
HowardSprings
Douglas Park
Ingleburn
Picton
Yanderra
Howard
Orchard Hills -V
Melbourne Cricket Ground
140 William St (DAS)
Kuranda

Time Down
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
7:32
7:32
9:34
9:34
9:34
9:34
10:40
23:03
1:52
2:02
4:08

Date Down
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
21-Jun
21-Jun
21-Jun

Time Back
13:24
16:30

Date Back
20-Jun
20-Jun

Duration of
outage
1926
2112

Total Cell
Impact
5778
4224

11:46
11:46
11:46
16:32
11:46
16:32
18:22
1:10
1:10
11:46
1:10

20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
21-Jun
21-Jun
20-Jun
21-Jun

1828
1828
1828
2114
1828
2114
2224
2632
2632
1828
2632

5484
10968
5484
6342
5484
6342
6672
7896
7896
5484
7896

12:45
12:55
12:45

20-Jun
20-Jun
20-Jun

1887
1897
1887

1887
5691
7548

12:45

20-Jun

1887

1887

2:18
8:43
2:18
2:52

21-Jun
20-Jun
21-Jun
21-Jun

2700
1645
2700
2734

8100
4935
8100
8202

11:46

20-Jun

1828

10968

12:35

20-Jun

1877

5631

12:33
11:46

20-Jun
20-Jun

1875
1828

5625
5484

13:32
20:43
19:22

20-Jun
21-Jun
20-Jun

1934
3805
2284

1934
3805
4568

8:37
8:37
10:40
10:40
10:40
10:40
12:36
23:38

20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun

65
65
66
66
66
66
116
35

130
195
132
198
198
132
116
70

Site

Cell

Site Name

Time Down

Date Down

Time Back

Date
Back

Duration of
outage

Site

Cell

Site Name

Time Down

Date Down

Time Back

Date
Back

Duration of
outage

SMTEM10559 DR Report Template

Version 4.1

2G FAULTS
Nokia FLM observed Mains Fail alarm on site
Action Plan / Resolution
_202108_Redfern @ 5:13 Hrs. Tech on site couldnt
Site Rerouted
connect the genset because
the hut is burnt,Nokia TX and
Site
Rerouted
VHA Engg coordinated
together
working towards service
restoration.
Site Rerouted
Site Rerouted
Site Rerouted
Site Rerouted
Site Rerouted
Site Rerouted
Site Rerouted
Site Rerouted
Nokia FLM observed Mains Fail alarm on site
Site Rerouted
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
Site Rerouted
connect
the genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ 5:13the
Hrs.
Tech
on site couldnt
Site
Rerouted
VHA
Engg
coordinated
together
working
towards service
connect the genset because
the hut
is burnt,Nokia
TX and
VHA Engg coordinatedrestoration.
together working towards service
restoration.
Nokia FLM observed Mains Fail alarm on site
Site Rerouted
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
Site Rerouted
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
Site Rerouted
VHA
Engg
coordinated
working
service
connect
the
genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ together
5:13
Hrs.
Tech
ontowards
site
Nokia FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
connect
the
genset
because
the
hut
is
burnt,Nokia
_202108_Redfern
@
5:13
Hrs.
Tech
on
site
couldnt
Nokia FLM observed Mains Fail alarm on siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
working
service
connect
the coordinated
genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ together
5:13the
Hrs.
Tech
ontowards
site couldnt
restoration.
VHA Engg
together
working
towards service
connect
the coordinated
genset
because
the hut
is burnt,Nokia
Nokia
FLM observed
Mains
Fail
alarm on siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
_202108_Redfern @ 5:13 Hrs. Tech on site couldnt
restoration.
connect the genset because
the hut is burnt,Nokia TX and
Site
Rerouted
VHA Engg coordinated
together
working towards service
restoration.
Site Rerouted
Nokia FLM observed Mains Fail alarm on site
Site Rerouted
_202108_Redfern @ 5:13 Hrs. Tech on site couldnt
Site Rerouted
connect
the genset
because
the hut
is burnt,Nokia
Nokia
FLM observed
Mains
Fail
alarm on siteTX and
Site Rerouted
VHA
Engg
coordinated
service
_202108_Redfern
@ together
5:13
Hrs.working
Techalarm
ontowards
site
Nokia FLM observed
Mains
Fail
oncouldnt
site
restoration.
connect
the genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ 5:13the
Hrs.
Tech
on site couldnt
Site
Rerouted
VHA
Engg
coordinated
together
working
towards
service
connect
the genset
becauseMains
the hut
is burnt,Nokia
Nokia
FLM observed
Fail
alarm on siteTX and
restoration.
VHA
Engg coordinated
service
_202108_Redfern
@ together
5:13 Hrs.working
Tech ontowards
site couldnt
restoration.
connect the genset because
the hut is burnt,Nokia TX and
Site
Rerouted
VHA Engg coordinated
together
working towards service
Nokia FLM observed Mains Fail alarm on site
restoration.
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
Site Rerouted
connect
the
genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs. Fail
Tech
on site
Nokia FLM observed
Mains
alarm
oncouldnt
siteTX and
Site Rerouted
VHA
Engg
working
service
connect
the coordinated
genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ together
5:13
Hrs.
Tech
ontowards
site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
working
service
connect
the coordinated
genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ together
5:13the
Hrs.
Tech
ontowards
site couldnt
restoration.
VHA
Engg
coordinated
together
working
towards
connect the genset because the hut is burnt,Nokiaservice
TX and
VHA Engg coordinatedrestoration.
together working towards service
restoration.
Nokia FLM observed Mains Fail alarm on site
Site Rerouted
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
Site Rerouted
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
Site Rerouted
VHA
Engg
coordinated
working
service
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ together
5:13
Hrs.
Tech
ontowards
site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
working
service
connect
the coordinated
genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ together
5:13the
Hrs.
Tech
ontowards
site couldnt
restoration.
VHA
Engg
coordinated
together
working
towards
connect the genset because the hut is burnt,Nokiaservice
TX and
VHA Engg coordinatedrestoration.
together working towards service
restoration.
Services restored, Awaiting
for RCA from the resolver
group
Services restored, Awaiting
for RCA from the resolver
group
Power restored
Power restored
Power restored
Power restored
Power restored
Services restored awaiting for RCA from resolver group
Site will restore @09:00Hrs 21/06/2015
Site will restore @09:00Hrs 21/06/2015
Case raised with silcar. Awaiting for tech response

Outage Crossed
SLA >8 Hours

TT/CR Number
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10938027
10938027
10937864
10937864
10937864
10937864
10937874
10938382
10938609
10938508
10938517

Reason for Outage

Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Mains Fails
Transmission Fault
Transmission Fault
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Transmission Fault
Base station DC Power supply
Base station DC Power supply
Transmission Fault

Resolver
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
GDC_TX
GDC_TX
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
GDC_TX
Silcar Field Services
Silcar Field Services
Silcar Field Services

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

2G SECTOR FAULTS
Action Plan / Resolution

Zone

Notification Outage Crossed

SLA >8 Hours

Major (1-4)
Sites

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

2G SITE RESET
Action Plan / Resolution

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Confidential

Zone
Notification
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone2NT
Zone2NT
Zone1NSW
Zone1NSW
Zone1NSW
Zone2NSW
Zone3QLD
Zone1NSW
Zone1VIC
Zone1VIC
Zone2QLD

Priority
Description
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites

Description
Page 1 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

Uncontrolled Copy

Site

Cell

Site Name

Time Down

Date Down

Time Back

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

Site

Cell

Site Name

Time Down

Date Down

Time Back

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

Site
201615
202063
202014
202982
201643
202574
202125
202285
202809
202031
202919
202109
201596
202538
202537
202037
202972
201543
202043
202585
202283
200238
201728
202548
201548
200046
202166
201544
200168
202279
200231
201521
202927
202251
202258
202925
202842
202840
202519
202187
201658
202878
202165
202989
202185
201735
202939
201576
202045
202253
228016
227490
202094
200219
201577
200187
202255
688341
505708
505707
202172
202080
202261
202262
404607
202262
300900
201787
303011
404531

Cell
6
6
12
6
12
6
18
18
16
6
18
18
6
6
6
6
6
6
6
6
18
4
6
4
4
6
18
6
6
12
6
6
18
6
12
6
12
18
12
21
6
12
18
6
21
6
12
6
24
18
6
6
15
8
6
4
6
6
12
11
12
18
10
14
2
14
90
12
12
9

Name
Campsie
MenaiSouth
Drummoyne
EastBalmain
CockatooIsland
BankstownSouth
Padstow
Marrickville
Rozelle
Riverwood
LucasHeights
Petersham
Chippendale
StPeters
Central
RedfernExchange
Darlington
GlebeIsland
NewtownCentral
ForestLodge
Annandale
SheratonOnPark
SurryHillsNorth
South West. M'way (M5) Tunnel
M5 East Freeway Tunnel (DAS)
StarCityHotel
Maroubra
Tempe
Harbourside
Eastgardens
IkeaTempe
KensingtonWest
KingsfordDacey
BondiJunction
Chippendale
RandwickRC
BeverlyHills
Earlwood
Erskineville
CondellPark
BankstownCentrl
Haymarket
Alexandria
Banksia
Kingsgrove
Pagewood
NSWUniversity
Pagewood
SurryHills
Glebe
AngelPlace
CremorneJuncNth
Blakehurst
AuroraPlace
CondellParkNth
ErnstYoungBld
Pyrmont
Hocking -V
Howard Springs
Humpty Doo
Ingleburn
Picton
Douglas Park
Yanderra
Howard
Yanderra
MCG
Orchard Hills -V
Melbourne Cricket Ground
Kuranda

Time Down
15:05
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
23:05
7:32
7:32
9:34
9:34
9:34
9:34
10:40
11:41
21:26
23:03
1:52
4:08

Date Down
18-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
21-Jun
21-Jun

Time Back

Date Back

Duration of
outage

Total Cell
Impact

11:46
16:32
1:10
16:32
11:46
11:46

20-Jun
20-Jun
21-Jun
20-Jun
20-Jun
20-Jun

1828
2114
2632
2114
1828
1828

10968
25368
15792
25368
10968
32904

16:30
11:46
11:46
1:10
18:22
18:22
18:22
18:22
18:22
18:22
18:22
18:22
1:10

20-Jun
20-Jun
20-Jun
21-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
21-Jun

2112
1828
1828
2632
2224
2224
2224
2224
2224
2224
2224
2224
2632

33792
10968
32904
47376
13344
13344
13344
13344
13344
13344
13344
13344
47376

12:45
12:45

20-Jun
20-Jun

1887
1887

7548
7548

2:18

21-Jun

2700

16200

8:43

20-Jun

1645

9870

12:45
12:35
2:52
11:46
11:46

20-Jun
20-Jun
21-Jun
20-Jun
20-Jun

1887
1877
2734
1828
1828

22644
33786
32808
38388
10968

2:18
12:33
12:33

21-Jun
20-Jun
20-Jun

2700
1875
1875

48600
11250
39375

18:58
22:50

20-Jun
20-Jun

2260
2492

13560
14952

0:20

21-Jun

2582

20656

7:39
8:37
8:37
10:40
10:40
10:40
10:40
12:36
12:59

20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun

514
65
65
66
66
66
66
116
78

3084
780
715
792
1188
660
924
232
1092

23:36

20-Jun

33

396

TT/CR Number
10935505
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10935841
10937809
10938027
10938027
10937864
10937864
10937864
10937864
10937874
10938062
10938358
10938382
10938609
10938517

Reason for Outage

Transmission Fault
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Transmission Fault
Transmission Fault
Transmission Fault
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Mains Fail
Base station DC power supply
Transmission Fault
Base station DC power supply
Transmission Fault

Resolver
Optus
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
GDC_TX
GDC_TX
GDC_TX
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
Silcar Field Services
GDC_TX
Silcar Field Services
Silcar Field Services

2G PLANNED OUTAGES
Action Plan / Resolution

2G UNPLANNED OUTAGES
Nokia TXN investigated
fault/ Resolution
and engaged Silcar tech.
Action Plan
Tech attended and unable to gain access. Site security
mentioned that the access is maintained by Engineering
team. Tech tried to contact them, but unable to reach
FAULTS
them. Mail to the Site Engineer 3G
team
for access. Techs
Action
Resolution
rerouted to Critical
Issue,Plan
No /Tech
available Until, Awaiting
for an Update.
Site rerouted
Site rerouted
Site rerouted
Nokia FLM observed Mains Fail alarm on site
Site rerouted
_202108_Redfern @ 5:13 Hrs. Tech on site couldnt
Site rerouted
connect the genset because
the hut is burnt,Nokia TX and
rerouted
VHA Engg coordinatedSite
together
working towards service
restoration.
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Site rerouted
Nokia FLM observed Mains Fail alarm on site
Site rerouted
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
Site rerouted
connect
the
genset
because
hut
is burnt,Nokia
TX and
_202108_Redfern @ 5:13the
Hrs.
Tech
on site couldnt
Site
rerouted
VHA Engg
together
working
towards service
connect
the coordinated
genset because
the hut
is burnt,Nokia
TX and
VHA Engg coordinatedrestoration.
together working towards service
Nokia FLM observed Mains Fail alarm on site
restoration.
_202108_Redfern
@
5:13
Hrs.
Tech
on
site
couldnt
Nokia FLM observed Mains Fail alarm on site
Site rerouted
connect
the genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ 5:13the
Hrs.
Tech
on site couldnt
Site
rerouted
VHA Engg
together
working
towards service
connect
the coordinated
genset
because
the hut
is burnt,Nokia
Nokia
FLM observed
Mains
Fail
alarm on siteTX and
restoration.
VHA
Engg coordinated
service
_202108_Redfern
@ together
5:13
Hrs.working
Techalarm
ontowards
site
Nokia FLM observed
Mains
Fail
oncouldnt
site
restoration.
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
Site rerouted
VHA
Engg
working
service
connect
the coordinated
genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ together
5:13
Hrs.
Tech
ontowards
site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
working
service
connect
the coordinated
genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ together
5:13the
Hrs.
Tech
ontowards
site couldnt
restoration.
VHA Engg
together
working
towards service
connect
the coordinated
genset
because
the hut
is burnt,Nokia
Nokia
FLM observed
Mains
Fail
alarm on siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
restoration.
connect
the genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ 5:13the
Hrs.
Tech
on site couldnt
Site
rerouted
VHA Engg
together
working
towards service
connect
the coordinated
genset because
the hut
is burnt,Nokia
TX and
VHA Engg coordinatedrestoration.
together working towards service
restoration.
Site rerouted
Site rerouted
Nokia FLM observed Mains Fail alarm on site
Site rerouted
_202108_Redfern @ 5:13 Hrs. Tech on site couldnt
Site rerouted
connect the genset because
the hut is burnt,Nokia TX and
rerouted
VHA Engg coordinatedSite
together
working towards service
restoration.
Nokia FLM observed Mains Fail alarm on site
Site rerouted
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
site
Site rerouted
connect
the genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ 5:13
Hrs.
Tech
on site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
Site rerouted
VHA
Engg
working
service
connect
the coordinated
genset
because
the
hut
is burnt,Nokia
_202108_Redfern
@ together
5:13
Hrs.
Tech
ontowards
site
Nokia
FLM observed
Mains
Fail
alarm
oncouldnt
siteTX and
restoration.
VHA
Engg
coordinated
together
working
towards
service
connect
the
genset
because
the
hut
is
burnt,Nokia
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
siteTX and
restoration.
VHA
Engg
working
service
connect
the coordinated
genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ together
5:13the
Hrs.
Tech
ontowards
site couldnt
restoration.
VHA
Engg
coordinated
together
working
towards
connect the genset because the hut is burnt,Nokiaservice
TX and
VHA Engg coordinatedrestoration.
together working towards service
Nokia FLM observed Mains Fail alarm on site
restoration.
_202108_Redfern @ 5:13 Hrs. Tech on site couldnt
Site rerouted
connect
the genset
because
the hut
is burnt,Nokia
Nokia
FLM observed
Mains
Fail
alarm on siteTX and
Site rerouted
VHA
Engg coordinated
service
_202108_Redfern
@ together
5:13
Hrs.working
Techalarm
ontowards
site
Nokia FLM observed
Mains
Fail
oncouldnt
site
restoration.
connect
the
genset
because
the
hut
is
burnt,Nokia
_202108_Redfern
@ 5:13
Hrs. Fail
Techalarm
on site
Nokia FLM observed
Mains
oncouldnt
siteTX and
Site rerouted
VHA
Engg
working
service
connect
the coordinated
genset because
hut
is burnt,Nokia
TX and
_202108_Redfern
@ together
5:13the
Hrs.
Tech
ontowards
site couldnt
restoration.
VHA Engg
together
working
towards service
connect
the coordinated
genset because
the hut
is burnt,Nokia
TX and
VHA Engg
coordinated
together
towards
service
Nokia
Txn has
engagedrestoration.
FOPS toworking
attend site
with spares.
restoration.
Task has been created
and Tech heading to this site,
Awaiting
for an
Services restored,
Awaiting
forUpdate.
RCA from the resolver
group
Services restored, Awaiting
for RCA from the resolver
group
Power restored
Power restored
Power restored
Power restored
Power restored
Power restored
Site will restore ETA @09:00Hrs 21/06/2015
Services restored awaiting for RCA from resolver group
Site will restore ETA @09:00Hrs 21/06/2015
Case raised with Silcar. Awaiting for tech response

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Priority
Major
(1-4)
Sites
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Critical
Major
(1-4)
Sites
Major
(1-4)
Sites
Major (1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites
Major (1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites
Major
(1-4)
Sites

Description

Zone
Notification
Zone1NSW
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1NSW
Y
Zone1WA
Zone1SA
Zone1SA
Zone1NSW
Zone1NSW
Zone1NSW
Zone2NSW
Zone3QLD
Zone2NSW
Zone1VIC
Zone1NSW
Zone1VIC
Zone2QLD

Outage Crossed
SLA >8 Hours
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

3G SECTOR FAULTS
SMTEM10559 DR Report Template
Version 4.1

Confidential

Page 2 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

Uncontrolled Copy

Duration of
outage

Total Cell
Impact

Site
447050
477367
202763
201530

Cell
1
1
1
18

Site Name
Westcourt -O
River Terrace -O
Middle Cove
Dean Park

Time Down
8:04
8:30
14:04
18:57

Date Down
26-Feb
29-Apr
10-May
18-Jun

Time Back

Date Back

Site

Cell

Name

Time Down

Date Down

Time Back

Date Back Duration of

outage

Site

Cell

Name

Time Down

Date Down

Time Back

Date Back Duration of

outage

Site

Cell

Site Name

Time Down

Date Down

Time Back

Date Back Duration of

outage

Site
202982
201596
202574
202285
202125
201643
202283
202014
200168
200231
201521
202258
202989
202166
202939
202279
202519
202165
201658
202185
202187
200046
202253
202878
202108
201544
200238
202842
202255
688341
505707
505708
202261
202172
202080
202262
300900
201787
303011

Cell
3
3
3
3
3
3
3
3
1
1
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
1
4
4
6
2
3
3
3
3
2
3
3
3

Name
East Balmain -O
Chippendale
Bankstown South
Marrickville
Padstow
Cockatoo Island
Annandale
Drummoyne
Harbourside (DAS)
IKEA Tempe
Kensington West
Chippendale - Sydney University
Banksia
Maroubra
Nsw University
Eastgardens
Erskineville
Alexandria
Bankstown Central
Kingsgrove
Condell Park
Star City Hotel (DAS)
Glebe
Haymarket
Redfern (BTS & SDH Hub)
Tempe
Sheraton on the Park
Beverly Hills
Pyrmont - Novotel
Hocking -V
HumptyDoo
HowardSprings
Douglas Park
Ingleburn
Picton
Yanderra
Melbourne Cricket Ground DAS -V
Orchard Hills -V
Melbourne Cricket Ground

Time Down
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
5:18
23:05
7:32
7:32
9:34
9:34
9:34
9:34
21:26
23:03
1:52

Date Down
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
19-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
21-Jun

Time Back
1:10
18:22
11:46
11:46
11:46
16:32
1:10
16:32

Date Back
21-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
21-Jun
20-Jun

Duration of
outage
2632
2224
1828
1828
1828
2114
2632
2114

Total Cell
Impact
7896
6672
5484
5484
5484
6342
7896
6342

12:33

20-Jun

1875

11250

2:52
2:18
11:46
12:55
11:46

21-Jun
21-Jun
20-Jun
20-Jun
20-Jun

2734
2700
1828
1875
1828

8202
8100
10968
39375
10968

Site
201850
477099

Cell
1
1

Site Name
Strawberry Hills -O
Qut Carseldine Campus -O

Time Down
10:10
8:35

Site

Cell

Site Name

Site

Cell

Site

Cell

SMTEM10559 DR Report Template

Version 4.1

TT/CR Number
10824247
10868752
10876883
10935724

Reason for Outage

Zone
Notification Outage Crossed
Resolver
Action Plan / Resolution
Priority
SLA >8 Hours
Major (1-4)
Optus
Sector
Silcar
3 down
Tech found all 3 sectors have
been damage caused by bird, Hence Need 3 patch leads from finer junction box
Zone1QLD
up to tower. New Task has been raised, NOMajor
ETA (1-4)
Sites
Silcar Field
Servicessilcar,Tech will attend the site with spares,SR Raised for Cherry picker.Awaiting
Sites
U2100 Sector 1 down
Engaged
Zone1QLD
for ETA
Major
(1-4)
Optus
Sites
U2100 Sector 1 down
Case
raised with Optus - OVL 4632, FOPS attend the site and found issue with antenna,Awaiting
Zone1NSW for ETA
Major
(1-4)
Silcar Field Services
Sites
Sector 3 down
Case raised with silcar. Awaiting for tech response
Zone1NSW

Description

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

3G SITE RESETS
Action Plan / Resolution

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

3G PLANNED FAULTS
Action Plan / Resolution

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

3G UNPLANNED FAULTS
Action Plan / Resolution

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

2:18

21-Jun

2700

8100

12:45

20-Jun

1887

7548

7:39
8:37
8:37
10:40
10:40
10:40
10:40

20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun
20-Jun

514
65
65
66
66
66
66

3084
130
195
198
198
198
132

23:38

20-Jun

35

105

Date Down
19-Jun
20-Jun

Time Back

Date
Back

Duration of
outage

Total Cell
Impact

13:37

20-Jun

302

Time Down

Date Down

Time Back

Date
Back

Site Name

Time Down

Date Down

Time Back

Site Name

Time Down

Date Down

Time Back

4G FAULTS
Outage Crossed
TT/CR Number
Reason for Outage
Resolver
Action Plan / Resolution
Zone
Notification
Priority
Description
SLA >8 Hours
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar
Field
Services
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern @ 5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar
Field
Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Silcar Field Services
10935841
Mains Fail
Site Rerouted
Zone1NSW
Y
Critical
Silcar Field
Nokia
10935841
FLM observed Mains Fail
Mains
alarm
Failon site _202108_Redfern
@Services
5:13 Hrs. Tech on site couldnt connect the genset because the hut is burnt,Nokia
Zone1NSW
TX and VHA Engg
Y
coordinated together working
Critical
towards service restoration.
Major (1-4)
10937809
Transmission Fault Nokia Txn has GDC_TX
engaged FOPS to attend site with spares. Task has been created and Tech heading Zone1WA
to this site, Awaiting for an Update.
Sites
Major
(1-4)
GDC_TX
10938027
Transmission Fault
Services restored, Awaiting for RCA from the resolver group Zone2NT
Sites
Major
(1-4)
GDC_TX
10938027
Transmission Fault
Services restored, Awaiting for RCA from the resolver group Zone2NT
Sites
Major
(1-4)
Silcar Field Services
10937864
Mains Fail
Power restored
Zone1NSW
Sites
Major
(1-4)
Silcar Field Services
10937864
Mains Fail
Power restored
Zone1NSW
Sites
Major
(1-4)
Silcar Field Services
10937864
Mains Fail
Power restored
Zone1NSW
Sites
Major
(1-4)
Silcar Field Services
10937864
Mains Fail
Power restored
Zone2NSW
Sites
Base Station DC Power
Major
(1-4)
Silcar Field Services
Site will restore ETA @09:00Hrs 21/06/2015
10938358
Zone1VIC
Supply
Sites
Major
(1-4)
GDC_TX
10938382
Transmission Fault
Services restored awaiting for RCA from resolver group Zone1NSW
Sites
Base Station DC Power
Major (1-4)
Silcar Field Services
Site will restore ETA @09:00Hrs 21/06/2015
10938609
Zone1VIC
Supply
Sites
4G SECTOR FAULTS
Action Plan / Resolution
Still Sector down
Sector Restored

Zone
Notification Outage Crossed
SLA >8 Hours
Zone1NSW
Zone1QLD

302

TT/CR Number
10935972
10938038

Reason for Outage

L1800 Sector down
Sector Down

Resolver
GDC_RAN
GDC_RAN

Duration of
outage

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

4G SITE RESETS
Action Plan / Resolution

Zone

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

4G PLANNED FAULTS
Action Plan / Resolution

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

Reason for Outage

Resolver

4G UNPLANNED FAULTS
Action Plan / Resolution

Confidential

Priority
Major (1-4)
Sites
Major
(1-4)
Sites

Description

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Zone

Notification Outage Crossed

SLA >8 Hours

Priority

Description

Page 3 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

SMTEM10559 DR Report Template

Version 4.1

Uncontrolled Copy

Confidential

Page 4 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

Uncontrolled Copy

S
Service
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data

Domain / Product
Cat T1
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network

Product Cat T2
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)
Transmission (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)

Product Cat T3
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Microwave
Microwave
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Leased Line
Power - DC Supply
Power - DC Supply
Router

Product Name
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
TN
TN
Other
Other
Other
Other
Other
Other
Other
Other
ATN950B

Cause
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Awaiting for RCA
Awaiting for RCA
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Awaiting for RCA
Loss Of Power
Loss Of Power

Time RCA Known

Status
Closed
Closed
Open
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Open
Open
Closed
Closed
Closed
Open
Open
Open
Open
Open
Open
Closed
Open
Closed
Closed
Closed
Closed
Open
Closed
Open
Open
Closed
Open
Closed
Closed
Open
Open
Open
Open
Open
Closed
Closed
Closed
Open
Open
Open
Open
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Open
Open
Open

Mobile Voice/Data

Network

Transmission (RAN)

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Metal ID
Gold
Gold
Platinum
Silver
Platinum
Silver
Gold
Gold
Silver
Silver
Platinum
Gold
Gold
Silver
Gold
Gold
Silver
Platinum
Platinum
Gold
Platinum
Gold
Platinum
Platinum
Platinum
Silver
Platinum
Silver
Platinum
Platinum
Platinum
Platinum
Platinum
Gold
Gold
Gold
Gold
Gold
Platinum
Silver
Silver
Bronze
Silver
Silver
Bronze
Bronze
Silver
Silver
Platinum
Silver
Bronze
Silver
Silver
Platinum
Platinum
Silver
Silver
Silver
Silver
Platinum
Bronze
Silver

ULTS

SET
SMTEM10559 DR Report Template
Version 4.1

Confidential

Page 5 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

Uncontrolled Copy

UTAGES
Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data

Domain / Product
Cat T1
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network

Product Cat T2
Transmission (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)
Transmission (RAN)
Transmission (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)
Facilities (RAN)
Transmission (RAN)

Product Cat T3
Leased Line
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Microwave
Microwave
Microwave
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Leased Line
Power - Battery
Router

Product Name
Optus
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
ALCPlus2
TN
TN
Other
Other
Other
Other
Other
Other
Other
Other
Other
ATN950B

Cause
Hardware
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Configuration
Awaiting for RCA
Awaiting for RCA
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Awaiting for RCA
Loss Of Power
Hardware

Time RCA Known

Status
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Open
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Open

OUTAGES

Metal ID
Silver
Silver
Gold
Silver
Silver
Silver
Platinum
Platinum
Gold
Gold
Gold
Platinum
Silver
Silver
Silver
Silver
Silver
Silver
Silver
Silver
Gold
Silver
Gold
Silver
Silver
Silver
Platinum
Silver
Silver
Gold
Silver
Gold
Platinum
Platinum
Platinum
Gold
Platinum
Gold
Platinum
Platinum
Platinum
Gold
Platinum
Gold
Platinum
Gold
Platinum
Silver
Platinum
Gold
Silver
Silver
Gold
Silver
Silver
Silver
Platinum
Silver
Silver
Silver
Platinum
Silver
Platinum
Silver
Silver
Silver
Silver
Silver
Platinum
Silver

ULTS
SMTEM10559 DR Report Template
Version 4.1

Confidential

Page 6 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

Uncontrolled Copy

Service
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data

Domain / Product
Cat T1
Network
Network
Network
Network

Product Cat T2
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)

Product Cat T3
NodeB
NodeB
NodeB
NodeB

Product Name
Other
Other
Optus
Other

Cause
Hardware
Hardware
Hardware
Hardware

Time RCA Known

Status Metal ID
Open
Silver
Open
Silver
Open
Silver
Open Platinum

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data

Domain / Product
Cat T1
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network

Product Cat T2
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)
Transmission (RAN)
Transmission (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Facilities (RAN)
Transmission (RAN)
Facilities (RAN)

Product Cat T3
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Microwave
Microwave
Microwave
Power - Battery
Power - Battery
Power - Battery
Power - Battery
Power - DC Supply
Leased Line
Power - DC Supply

Product Name
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
Other
ALCPlus2
TN
TN
Other
Other
Other
Other
Other
Other
Other

Cause
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Configuration
Awaiting for RCA
Awaiting for RCA
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Loss Of Power
Awaiting for RCA
Loss Of Power

Time RCA Known

Status
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Open
Open
Open
Open
Closed
Open
Open
Open
Closed
Closed
Closed
Closed
Closed
Open
Open
Open
Open
Closed
Open
Closed
Open
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Open
Closed
Open

Service
Mobile Voice/Data
Mobile Voice/Data

Domain / Product
Cat T1
Network
Network

Product Cat T2
RAN (NodeB/BTS)
RAN (NodeB/BTS)

Product Cat T3
eNodeB
eNodeB

Product Name
Other
Other

Cause
Hardware
Hardware

Time RCA Known

Status Metal ID
Open
Silver
Closed Silver

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

Service

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Time RCA Known

Status Metal ID

ETS

AULTS

FAULTS

ULTS

ETS

AULTS

FAULTS

SMTEM10559 DR Report Template

Version 4.1

Confidential

Metal ID
Silver
Silver
Silver
Platinum
Platinum
Silver
Gold
Silver
Bronze
Silver
Gold
Platinum
Gold
Platinum
Platinum
Gold
Platinum
Platinum
Platinum
Platinum
Platinum
Silver
Gold
Gold
Platinum
Silver
Silver
Platinum
Platinum
Silver
Silver
Silver
Platinum
Platinum
Silver
Silver
Silver
Silver
Platinum

Page 7 of 22
Release Date 8 Oct 02

Vodafone Pty Ltd

SMTEM10559 DR Report Template

Version 4.1

Uncontrolled Copy

Confidential

Page 8 of 22
Release Date 8 Oct 02

Site

Cell

Name

Time Down

Date Down

Time Back

Site
227597
477288
404010
330027
227032
303433
209294
303795
227625
338465
202062
338564

Cell
6
6
6
6
1
2
6
6
3
6
12
6

Site Name
Wentworthville
Hill End -O
Chandler
Westfield Plenty Valley
Woolooware
Ballarat Central
West Lindfield North -O
Melton South
CareeLbay
Flinders Lane
Castlecrag
Jolimont -O

Time Down
18:27
10:05
23:22
17:30
19:07
11:40
11:00
13:06
15:15
12:06
11:32
11:05

Date Down
4-Aug
5-Dec
15-Dec
23-Dec
24-Feb
2-Mar
10-Mar
10-Mar
8-May
15-May
21-May
18-Jun

Time Back

Site

Cell

Site Name

Time Down

Date Down

Time Back

Site

Cell

Site Name

Time Down

Date Down

Time Back

Site
202257
210080
202829
338232
688083

Cell
3
4
9
6
6

Name
Ashfield
Bondi North
Cross Roads
South Melbourne -o
Kewdale South -O

Time Down
22:00
16:45
0:32
7:52
10:05

Date Down
9-Feb
11-Feb
1-Apr
20-Jun
20-Jun

Time Back

Site
440094

Cell
3

Site Name
Deception Bay South

Time Down
9:39

Date Down
18-Jun

Time Back

15:38
16:46

Date Back

Duration of
outage

Total Cell
Impact

Date
Back

Duration of
outage

Total Cell
Impact

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

Date Back

Duration of
outage

Total Cell
Impact

20-Jun
20-Jun

466
401

2796
2406

Date
Back

Duration of
outage

Total Cell
Impact

TT/CR Number

TT/CR Number
10613363/10649244
10703608/10706381
10711624
10718474
10731285
10512657/PKE1402
8
10747877
10738954
10875816
10880903
10873805
PKE24833

TT/CR Number
206255
209132
229617
256099
251309

TT/CR Number
255426

2G Halted- In
Reason for Outage

Resolver

3G Halted-In
Reason for Outage
EME issues
Due to construction work
Performance Issue
High RTWP Issue
RF Leakege
RTWP Issue
BBU Issue
RTWP Issue
Performance Issue
EME Issue
TMA alarms
EME issue

Resolver
Optus
Optus
VHA
VHA
Optus
GDC_RAN
GDC_RAN
Networks-Delivery-VIC
GDC_RAN
NSN-Site-Life-Management
GDC_RAN
GDC_RAN

4G Halted-In
Reason for Outage

Resolver

2G Halt
Reason for Outage

Resolver

3G HALT
Reason for Outage
RRU Optimization
Performance Issue
Site Optimization
eJV Project
eJV Project

Resolver
VHA
VHA
GDC_RAN
Optus-eJV
Optus-eJV

4G HALT
Reason for Outage
eJV Project

Resolver
VHA eJV

2G Halted- Incident (Non-SLM)

Action Plan / Resolution

Zone

3G Halted-Incident (Non-SLM)
Zone
Action Plan / Resolution
witched off and never come back again. Optus will be installing a brand new site and have Zone1NSW
optimized the surrounding
Construction work on sector 3 area ,Onces construction work will be finish ,then sector moved
Zone1QLD
to residential buildin
site(404869 Chandar) is activated Very near casing perfomance degrade,onces new 2G servies
Zone1QLD
activate ,This site w
U900, U2100 & U850 Sector 1 Locked as per VHA request
Zone1VIC
U850 Locked to monitor Optus performance
Zone1NSW
U850sector 3 locked due to High RTWP value
Zone1VIC
RAN L2 investigate the issue
Zone1NSW
Site locked due to Perfomance issue ,waiting for next update from perfomance issue Zone1VIC
U850 & L850 Sectors are locked due to High RTWP Value
Zone1NSW
Sector are locked for EME Breach issue
Zone1VIC
Silcar Tech engaged with spares, ETA TBA
Zone1NSW
Site locked due to EME issue
Zone1VIC

4G Halted-Incident (Non-SLM)
Action Plan / Resolution

Zone

2G Halted- Changes
Action Plan / Resolution

Zone

3G HALTED- Changes
Action Plan / Resolution
Sectors Locked,Site is going to be replaced under SLM program
Site 210080_BondiNorth U2100 is locked as this is an ex 3GIS site
Continuously Outage till 6 to 8 weeks
Activity completed
Activity completed

Zone
Zone1NSW
Zone1NSW
Zone1NSW
Zone1VIC
Zone1WA

4G HALTED- Changes
Action Plan / Resolution
Outage Still 24-06-2015 18:00 hrs

Zone
Zone2QLD

Outage
Notificati Crossed
on
SLA >8
Hours
Notificati Outage
Crossed
on
SLA >8
Hours

Priority

Priority
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites

Descript
ion

Descript
ion

Service

Service
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data

Notificati Outage
Crossed
on
SLA >8
Hours

Priority

Descript
ion

Service

Notificati Outage
Crossed
on
SLA >8
Hours

Priority

Descript
ion

Service

Outage
Notificati Crossed
on
SLA >8
Hours

Notificati Outage
Crossed
on
SLA >8
Hours

Priority
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites
Major (1-4) Sites

Priority
Major (1-4) Sites

Descript
ion

Descript
ion

Service
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data
Mobile Voice/Data

Service
Mobile Voice/Data

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Domain / Product
Cat T1
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network
Network

Product Cat T2
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)

Product Cat T3
2G/3G Antenna
2G/3G Antenna
2G/3G Antenna
NodeB
2G/3G Antenna
2G/3G Antenna
2G/3G Antenna
2G/3G Antenna
NodeB
NodeB
2G/3G Antenna
2G/3G Antenna

Product Name
Optus
Optus
Other
Other
Optus
Other
Other
Other
Other
Other
Other
Optus

Cause
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
Hardware
CR

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Domain / Product
Cat T1

Product Cat T2

Product Cat T3

Product Name

Cause

Domain / Product
Cat T1
Network
Network
Network
Network
Network

Product Cat T2
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)
RAN (NodeB/BTS)

Product Cat T3
2G/3G Antenna
NodeB
2G/3G Antenna
2G/3G Antenna
2G/3G Antenna

Product Name
Other
Other
Other
Optus
Optus

Cause
Configuration
Hardware
CR
CR
CR

Domain / Product
Product Cat T2
Cat T1
Network
RAN (NodeB/BTS)

Product Cat T3
2G/3G Antenna

Product Name
Other

Cause
CR

Time RCA Known

Status Metal ID

Time RCA Known

Status Metal ID
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Silver
Open
Gold
Closed Silver

Time RCA Known

Status Metal ID

Time RCA Known

Status Metal ID

Time RCA Known

Status Metal ID
Open Platinum
Open
Silver
Open
Silver
Closed Silver
Closed Silver

Time RCA Known

Status Metal ID
Open
Silver

Site

Cell

Name

Time Down

404813
202192
300912

1
1
1

Gold Coast/Cavill M/C

Syd Motorola
George Weston Foods

8:02
14:10
12:44

Site
303509

Cell
1

Name
Werribee Plaza

Time Down
19:06

Site

Cell

Name

Time Down

Site
303509
300912

Cell
1
1

Name
Werribee Plaza
George Weston Foods

Time Down
19:06
12:44

Site

Cell

Name

Time Down

Site

Cell

Name

Time Down

Date Down

Time Back

Date Back

Duration of outage

Date Down
30-May

Time Back

Date Back

Duration of outage

Date Down

Time Back

Date Back

Duration of outage

Date Down
30-May
9-Apr

Time Back

Date Back

Duration of outage

Date Down

Time Back

Date Back

Duration of outage

Date Down

Time Back

Date Back

Duration of outage

24-Apr
17-Feb
9-Apr

Site Life Management 2G

Total Cell Impact

Total Cell Impact

TT/CR Number

Reason for Outage

10523295
10830135/10817076
10854275

Mains Fail
Transmission Fault
Site locked

Site Life Management 2G Halted Cells

TT/CR Number
Reason for Outage
10577237
Sector 1 locked due to EME Issue
Site Life Management 3G

Total Cell Impact

Total Cell Impact

TT/CR Number

Reason for Outage

Site Life Management 3G Halted Cells

TT/CR Number
Reason for Outage
10577237
Sector 1 locked due to EME Issue
10854275
Site locked

Total Cell Impact

Site Life Management 4G

TT/CR Number
Reason for Outage

Total Cell Impact

Site Life Management 4G Halted Cells

TT/CR Number
Reason for Outage

Supplier
Silcar Field Services
GDC_TX
VHA

Supplier
GDC_RAN

Supplier

Supplier
GDC_RAN
VHA

Supplier

Supplier

30/10 - Telstra has all pit/conduit information, 3G Microcell solution in now

abandoned and 2G is to be instated. New design required, Land notice, relocate
Resolution
Telstra service. Revised SOW
due 27/10. Target completion 15/12
Rob is awaiting a confirmed delivery timeframe from Huawei, Also Rob got
information from local contact that the microcells are not a stock item and will be
Issuewill be a lead time (standard 8-12
ordered from the Huawei factoryLOS
so there
Site is turned
off for
ACMA troubleshooting
weeks ? but has requested
a quick
turnaround),
QLD regional team is actively
working on this site and will provide an update once available.
25/02 - Sector upgrade planned under
CRQ000000208142 and GRA completed the
Resolution
works on 23 Feb 2015 and sector unlocked on 25 Feb 2015 based on the mail from
David and checked the performance of this site, All seems to be good and there is
no alarms at this site. Hope we can close this from this forum
Resolution

25/02 - Sector upgrade planned under

CRQ000000208142 and GRA completed the
Resolution
works on 23 Feb 2015 and sector unlocked on 25 Feb 2015 based on the mail from
David and checked the performance of this site, All seems to be good and there is
is turned
off forwe
ACMA
troubleshooting
no alarmsSite
at this
site. Hope
can close
this from this forum
Resolution

Resolution

Zone

Notificatio
n

Zone1QLD
Zone1NSW
Zone2VIC

Zone
Zone1VIC

Zone

Zone
Zone1VIC
Zone2VIC

Notificatio
n

Notificatio
n
Notificatio
n

Site/Sector Down

Performance Degraded

Service Impact

Y
Y
Y

Y
Y
Y

Y
Y
Y

Site/Sector Down
Y

Performance Degraded
Y

Service Impact
Y

Site/Sector Down

Performance Degraded

Service Impact

Site/Sector Down
Y
Y

Performance Degraded
Y
Y

Service Impact
Y
Y

Zone

Notificatio
n

Site/Sector Down

Performance Degraded

Service Impact

Zone

Notificatio
n

Site/Sector Down

Performance Degraded

Service Impact