Satish G.

Acharya
4/28, Balaji Dham,
Kisan Nagar no 1
Thane – 400604
Mob-9833821866
Email id: ach_satish@hotmail.com

Career Goals

Contribute my knowledge and skills to a growth-oriented organization, through

Commitment, dedication & professionalism.

Education Details

Exam Passed Board/ University Year of Passing Marks Obtained

TY B.com. Mumbai 2003 65%
H.S.C Maharashtra 2000 70%
S.S.C Maharashtra 1998 50%

Work Experience

⇒ From 1st Oct 2007 till date in Syntel KPO.

As an Associate:

TLM-Netherland (Dept) - Migrated to Amsterdam for training(1month).

 Internal and external reconciling books in 3 ways.

 Matching the entries in TLM Software.
 Handling Operator Intervention and trial Balance.
 Preparation of Spreadsheet and Amendment.
 Preparation of MIS.

As an Acting TL (ATL):

In the absence of TL, I have been appointed as ATL for 2 months.

 Handled 6 members in a team.
 Reduction of Errors.
 Preparation of SLA and Matrix.
 Handling Client Queries and giving proper resolution before TAT.
 ⇒ From 9th Nov 2005 - 30th Sept 2007 Reliance Communications

As a Customer Service Executive: Collection Dept (OUTBOUND):

 Retrieval of money from Customer in soft call manner.

 Handling Customer queries relating to RIM billing & giving proper resolutions.

⇒ From 15th May 2004 – 7th Nov 2005 with ICICI Home Finance

EXECUTIVE 1: (PDC DEPT)

 Maintaining the banking data for TFL cases & the procedure for its banking.
 Preparing MIS reports pertaining to PDC Banking and other activities.
 Reverting to the internal Customer Queries.
 All the procedure of R.T.O Pdcs.

⇒ From 1st Sept 2003 – 14th May 2004 ICICI Ltd through RAFAGA Services.

EXECUTIVE OPERATIONS

 Authorizing the sanction of home loan files in FINNONE packages.

 Updating the PDC’s details of Customer in FINNONE packages.
 Providing daily MIS.

Computer Knowledge

 Ms Office including MS Access

 Tally ver (5.4,6.3)
 Internet Surfing.

Languages Known

 English, Hindi, Marathi and Malayalam.

Personal Details:

Date of Birth : 10th March 1982

Address : 4/28, Balaji Dham,
Kisan Nagar-1,
Thane – 400604.
Tel. No. : 25831274
Religion : Hindu.
Interests : Playing Cricket, Swimming, Listening Music.
Date :
(Satish G. Acharya)