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  • The Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences

    Încărcat de

    joannakam
    243 vizualizări6 pagini
    (Gronholdt, Martensen & Kristensen 2000)

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    the Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences

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    (Gronholdt, Martensen & Kristensen 2000)

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    © All Rights Reserved
    Descărcați ca PDF, TXT sau citiți online pe Scribd
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    243 vizualizări6 pagini

    The Relationship Between Customer Satisfaction and Loyalty Cross-Industry Differences

    Încărcat de

    joannakam
    (Gronholdt, Martensen & Kristensen 2000)

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 6

    The relationship between customer satisfaction and loyalty: Cross-industry differences

    Gronholdt, Lars;Martensen, Anne;Kristensen, Kai


    Total Quality Management; Jul 2000; 11, 4-6; ABI/INFORM Research
    pg. S509

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

    Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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