Jacques H Bekker

Contact

Citizenship: South African Date of birth: 21 January 1971

Tel : +27 82 709-7175

e-mail : bekkerjh@yahoo.co.uk

Address
79 Edison Crescent, Sunninghill, Johannesburg, South Africa
Profile
Objective
Availability

I prefer to learn something new every day. I am always on the lookout to automate /
modernize administration by researching new applications.
Calendar month notice / Month notice

Key Skills
Proficient or familiar with a vast array of programs , O/S, Servers, Hardware and technologies, including but not
limited to:
Microsoft Windows

Backup Exec

Novell

Eset/Nod32

Ubuntu/SUSE Linux

SQL Server 2000/2008R2

HP / Dell

Network fundamentals

Education
2014 to 2014

MCP MS Server 2012 Administration

Self-Study (International Exam)

2013 to 2013

Time Management
XPertskills.com

2012 to 2012

MCTS SQL 2k8 Dba

School Name, CTU College, Randburg, Johannesburg

2012 to 2012

MCTS SQL 2k8 Developer

School Name, CTU College, Randburg, Johannesburg

2007 to 2007

HP Openview Configuration Management

School Name, Frogtech

2000 to 2000

Web design
SCHOOL NAME, UNISA

1999 to 1999

MCSE NT4.0 (IIS 4 + Exchange 5.5)

Self-Study (International Exam)

1996 to 1996

Netware Administrator 4.0

Self-Study (International Exam)

1993 to 1998

Telkom Training Courses

College Name, Telkom College

1989 to 1992

National Diploma (N6) in Electrical Engineering

College Name, Johannesburg Technical College

1988

Matric
Technical High School Sasolburg

Work Experience
Permanent
Munro Computers, Sandton
Senior Server Engineer
November 2014 to Current
Servers:
Patching of OS on servers via WSUS. Comparing machines in wsus vs assets.
Antivirus (McAfee) updates via ePO console and monitoring viruses found on machines.
ZenWorks configuration and management of whole environment.
Monitoring of hardware with IBM Director.
Upgrading of existing servers (Hardware and software).
Replacing failed servers and restoring applications to new server.
Analyzing log files for servers.
Server administration daily of critical servers for business purposes.
Updating of AD with users that have left the company as well as creating of new users.
Creating of new groups for file access to specific persons on specific servers.
Scheduling of server restarts after updates.
Backups of all SQL dbs and testing restores.
Deploying software bundles on the network with ZenWorks. (audit software, pdf creator, etc)
Projects:
IBM Systems Director installation and add-on installations.
Install McAfee ePo server.
Testing/Comparing Nagios (CentOS 6.6), SolarWinds and UpTime on network to monitor the
Server/Network/Printer environment as well as Availability/Capacity planning and SLA measuring.
Configuring remote desktop cluster and setup of policies and installation of applications.
Installing and configuring new Demo version of helpdesk software for testing purposes.
Installing and configuring Mageia firewall software for testing.
Reason:
Environment
Permanent
Micros SA, Bryanston
Systems Administrator
February 2011 to October 2014
Servers:
Confirming Backups of 26 main servers (Backup Exec v13) using tape library LTO 2 Dell PowerVault
132T.
Redefine software/data being backed up for priority software.
Re-evaluate of backups for all sites for DRP process.
Restoring data and tests backups from tapes.
Patching of OS and antivirus (NOD32) updates via WSUS.
Installing and setup of new servers.
Upgrading of existing servers (Hardware and software).
Replacing failed servers and restoring applications to new server.
Analyzing log files for servers.
Server administration daily of critical servers for business purposes.
Assigning of static ip addresses for servers and keeping record of the changes.
Updating of AD with users that have left the company as well as creating of new users and
configuring assets for new users.
Creating of new groups for file access to specific persons on specific servers.
Confirming data stored on servers are complying to Company policy No movies, etc
Scheduling of server restarts after updates.
Managing FTP server (permissions and software).
Managing Sage Accpacc, VIP, VIPEss, Sharepoint 2007, Exchange 2007, CRM, Cisco CCM and

Libra servers.
Configuring and backup of the Bomgar server.
Desktop / Laptop Support:
Overseeing of supporting for 220 users nationally (1 technician).
Managing calls logged on helpdesk (CRM).
Help solving desktop/laptop issues.
Help rolling out new / replacement hardware.
Helping with installing of software to clients.
Help technician solving advanced issues.
Acquire quotes and ordering equipment for users. Hardware and software.
Supporting of remote users with Bomgar.
Configuring machines, cell phones, iPads and iPhones to authenticate to Wireless networks.
Configure network printers to email scans to users.
Loaded Ubuntu 12.04 on own computer to manage network.
LAN / WAN:
Diagnosing of LAN connection failures and rectifying causes.
Implemented Network Analyzer to monitor network utilization between sites. (Hosting centre and
remote offices)
Liaising with contractors for repairing of network points and telephones.
Replacing of switches / routers on the network.
Configuring of 3 Wireless AP on the domain.
Acquired quotes and ordering of equipment for network. Hardware and software.
Downloading new images for the switches and routers.
Configuring different vlans for network and voip phones.
Managing 3G and VPN connections through our Service Provider (Vodacom)
Configuring core router for different VLans.

Projects:
Upgrading of 3x HV Servers with new hardware and RAID configurations.
Replacing of Antivirus Software on all machines and servers as well as hosting AV services for
external clients.
Implementing ManageEngine Netflow Analyzer on the network.
Redo cabling and machines of 2 Training rooms.
Implemented Nagios (Virtual machine) on network to monitor the Server/Network/Printer
environment.
Transferring ScheduleIT software for Micros projects and Training db to a SQL server 2008, setup
users and permissions.
Creating Restore manuals for Server environment (in progress).
Implementing SCCM to manage software and updates (in progress).
Implemented printers to email buyer when cartridges are low.
Prepared new building for move of Support centre. (+-215 network points/100 users)
Reloaded and Upgraded Sharepoint server from 2007 to 2010. Incorporated into backup.
Implementing papercut on the Nashua printers Incorporating AD to assist.
Planning, deploying and testing Cisco upgrade from version 5 8.
Implemented Nagios server to monitor Infrastructure. Switches, servers, Windows services, disk
space, printers, branches equipment, network speed monitoring, cameras.
Hospitality Systems:
Configure, setup, Install interfaces for Midas, Vingcard, Man3000, Micros (3700, 9700 and
Symphony) to update Opera (Oracle db) with transactions.
Upgrade existing Opera servers with new patches/versions for Opera/db
Install new server and importing db
Restore Opera Hotel software/db.
Configure and test Rman backups.
Export and Import dbs.

 Expand/Change/ maintenance current interface configuration.

Fault finding and investigations on interface interaction with Opera.
Upgrading live systems to new versions.
Reason:
No growth/learning potential
Permanent
King Pie, Midrand
IT Manager
September 2010 January 2011
SQL Server2008:
SQL 2008 Administration and Backup
Importing data with SSIS into SQL from 3 different sources (Manufacturing and 2 x POS).
Ensuring data integrity when data is imported.
Writing and modifying stored procedures, triggers.
Data Analysis with SSAS as well as creating of cubes.
Creating financial reporting from SSRS
Point Of Sale:
Assigning of unique item codes for both POS systems (Odyssey and GAAP)
Escalating any outstanding Franchisee issues with Odyssey or GAAP
Investigating any problems with systems.
Testing any changes to dbs of POS systems.
Managing updates to both POSs.
Managing ftp download of sales figures from each POS system.
Update management with progress of urgent calls.
Servers:
Redefine and implementing Backup strategy for King Pie.
Implementing Standards for IT environment (updates, patches, hardware, etc).
Ensuring the data backed up (Pastel, SQL, Omni, User-data, etc) with Backup Exec, is the relevant
info that is required to restore data in case of disaster.
Confirming integrity of backups by restoring data.
Supporting 6 server (MS Server 2003/8).
Active Directory + MS Exchange 2007
Creating/Deleting of users on network and Exchange.
SEP 11 Antivirus configurations.
Omni Accounts, VIP payroll and Pastel configurations on servers.
LAN /WAN:
Ensure Network connectivity (Wired and Wireless)
Managing VOIP phones (Configuring and installing).
Desktop/Laptop:
Intermediate to advance support for +- 80 w/stations.
Training junior desktop support technicians.
Liaising with service providers.
References:
Reason:
Jobspec had major change and did not agree with changes.
Schneider Electric, Midrand
Network Manager

Servers:
Confirming Backups of 26 main servers (ArcServe r12) using tape library HP MSL 5000.
Re-evaluate of backups for all sites for DRP process.

Contract
2009 to
August

 Implementing failsafe process for users to access files on remote sites if network connection to domain
fails.
Confirming backup logs for 3 remote-site servers (SyncBack).
Restoring data from backups and scheduling of canisters from external storage.
Patching of OS and antivirus (SEP) updates via SCCM.
Installing and setup of new servers, according to Divisional standards.
Upgrading of existing servers (Hardware and software).
Replacing failed servers and restoring applications to new server.
Analyzing log files for servers.
Confirming that SEP servers have downloaded latest definitions and have successfully deployed to
distribution servers.
Server administration daily of critical servers for business purposes.
Assigning of static ip addresses for servers and keeping record of the changes.
Updating of AD with users that have left the company as well as creating of new users and allocating
assets to new users.
Creating of new groups for file access to specific persons on specific servers.
Investigate new sites that need to migrate to active domain. Migrating newly acquired sites to the active
domain and ensuring all software is still working afterwards.
Desktop / Laptop Support:
Overseeing of supporting 450 users nationally (2 technicians).
Managing calls logged on helpdesk as well as implementing processes.
Help solving desktop/laptop issues.
Help rolling out new / replacement hardware.
Helping with installing of software to clients.
Streamlining software and patch deployment with SCCM.
Help technicians solving advanced issues.
Acquire quotes and ordering equipment for users. Hardware and software.
Keeping asset register updated with hardware changes / replacements.
Supporting of remote users with VNC.
Configuring machines to authenticate to Wireless networks.
Configure network printers to scan to machines.
Rolled out DirSyncPro to laptop users to backup work related data to server.
Preparing new machines with standard image on machines.
Support of Lotus Notes 6 and 8.
LAN / WAN:
Diagnosing of LAN connection failures and rectifying causes.
Monitoring network utilization between sites with Networking Tools (Network Analyzer and Multi Router
Traffic Grapher).
Liaising with contractors for repairing of network and telephone points and cabinets.
Replacing of switches / routers on the network.
Configuring of Wireless AP on the domain.
Acquire quotes and ordering of equipment for network. Hardware and software.
Installed TFTP server to backup Router / Switch images.
Downloading new images for the switches and routers.
References:
IT Manager Gordon Trinder-Smith
Tel : +27 (11) 2546594
Reason:
Contract ended.

HC Timbercity, Pretoria
IT Manager (+- 100 users,
9 Servers, 4 Sites)

Permanent
June 2008 to February 2009

 Managing 4 remote sites for SAP (Business One), Cistech (POS), Hardware, Software,
Networking, Backups, Asset tracking, Hardware purchases, User training, Server support,
email filtering and servicing of equipment.
SAP:
Creating SAP users for sales and SAP-users as well as assigning licenses.
Giving permissions in SAP for different apartments and single requirements.
Re-evaluations of stock for price increases/decreases 3 times a week per branch through
DTW.
Any query arising within branches for invoice reprinting, sales not through to SAP or
Cistech.
When wrong salespersons is linked to sales.
Writing SAP queries to solve management enquiries.
Updating 12 month Sales figures report for 4 sites through DTW.
Copying queries from one server to the other servers to synchronize reports.
Training Branch Managers to do Stock posting in SAP.
Giving users training on any aspect of SAP, if I dont know I will find out and then give the
training.
Investigating for enhancement to system adding scanner to the receiving machine to
automate grv creation.
Investigations when gross profit of a branch indicates negative.
Installed new server for SAP and moving clients over to the new server.
Installed SAP Server Tools on new server for db backups.
Cistech (POS):
Creating Cistech users with appropriate group permission.
Confirming connection of Cistech with SAP via Cistech Import/Export program.
Resolve any issues with import/export of transactions to or from SAP.
Resolving problems when items are credited and Tax is miscalculated.
Confirming min password length is adhered to.
Invoice reprinting with log of reprints.
Aligning of Invoice printing on LX 300+ printers.
Confirming label printer Zebra is printing bar codes correctly and fixing alignment issues.
Resetting/reprogram bar code scanners when scanning incorrectly.
Programming of Supervisor cards for discounts.
Reports on discounts given per branch.
Any reports requested for fraud investigations, either server or workstations logs.
Implementing process to avoid invoices not being processed by server.
User Training on system (new and existing).
Hardware/Software:
All hardware and software issues as previous experience.
Confirming all hardware and software issues before machines are sent in for repairs that
are under warranty.
Reloading software as necessary. Windows XP, Office 2003/2007, SAP client, Cistech
client, Winner software for kitchen design, Cut and Edge software for Industrial cutter.
Customizing Windows or office for client use.
Setup of Outlook for email accounts.
User training on request.
Configuring machines for Windows update through WSUS server.
Investigating solution for w/stations overheating, especially @ sales counters.
Setting up new users on w/stations with all programs as necessary.
Network:
Ensuring network connection between servers and w/stations.
Confirming issues on servers if clients complain slow network. (Usually at month end)
Diagnosing problems when network is down.

 Confirm that network standards are adhered to.

Replacing of faulty equipment, switches, routers or nics.
Testing of lines between sites when the lines are down.
Backups:
Implemented backup strategy for Disaster recovery.
Configured database dump on SQL Server 2005 daily.
Configured database dump on Cistech Server daily.
Scheduled backup with NT backup daily to tape.
Compressing the dbs to be able to fit on a backup tape. (dbs 10GB plus)
Confirming that db dump has happened and that the backup is done in the evening.
Working through log files to confirm backups to tape.
Storing tapes and makes a monthly backup of months compressed dbs to external drive.
Testing restore from backup on another server to confirm integrity of backups for all 4
sites.
Automated process of backups. Site Managers only need to load each days backup tape.
Asset Tracking:
Keeping record of all repairs for all hardware, pcs, laptops, notebooks and printers.
Keeping record of all licenses, Microsoft Windows and Office.
Keeping record of hardware upgrades and write offs.
Server Support:
Supporting SQL Server 2005, Cistech Server, Linux firewall, Qmail server, Novell 3.12.
Confirming space usage on servers and clearing as needed.
Creating network users on Active Directory.
Creating users on Qmail.
Replacing Linux firewall, qmail and Novell server with Novell Suse v11.0 server with Suse
firewall, Squid proxy server, Apache Web Server, Suse mail server.
References:
HR Manager Santie Brink
Tel : +27 (82) 448 8119
Reason:
Company liquidated.
Contractor
Frogtech,Pretoria
September
2007

January
2008
CCM Upgrade to CM
Patch Acquisition and Verification
Testing of new patches on a few test workstations (and servers) to establish the impact and compatibility
with current systems. (In test lab where available)
Deploying of Microsoft patches
Synchronize the different CM servers once a Microsoft patch acquisition was done.
Proxy Server Installations (Infrastructure Server)
Creation of SAP (Proxy Server) instances
Creation of new Subnets (Network Location records)
Proxy Server Pre-Caching
Writing of Batch-files (and testing) to simplify installations and admin tasks.
CM Server backup and Recovery
Delivering CM reports (Inventory, Patching and Usage) on requests
Packaging and testing of software for distribution.
CM server ODBC connections confirmed.
Infrastructure investigated and modified (Proxy servers, Co-res Proxies, SAP records, Network Location
records)
Adding w/s to Inventory via Active Directory and ZenWorks.
Uploading client software to Linux Distribution Directory.
References:
Owner Fanus Johnson

Tel : +27 (82) 458 7407

Reason:
Contract ended.
Compu Plus Training, Pretoria
Trainer
Trainer for A+, N+ and FrontPage 2003 with Compu Plus Training on Contract basis.

Contractor
August 2007

Contractor
Mthombo IT Services, Pretoria
HP Onsite Support (Sasolburg)
July 2006 - July 2007
Break-Fix Support (4hr SLA)
Hardware Installation Services (including Data Migration where applicable)
Move, Add and Change (MAC) Services
Hardware Removal and Disposal Services
Providing desktop/notebook support to 1200 users onsite and advice for 1100 users remotely as well
as assistance for offsite technicians
Management of the Roaming Equipment
Management of the on-site replacement pool (spares).
Defining processes for all tasks confirming user detail, replacing hardware, ordering and receiving
parts, dispatch of old parts, keeping track of SLA for calls of two companies (HP and BCX).
Hardware Inventory Tracking Services and Asset Management
Initiate Asset management via HPRadia on SQL server 2000 and Radia client on 2300 machines.
Define process to add machines into Asset Management system.
Resolving and identifying issues that affect asset management DNS errors, radia client errors,
windows errors, networking and admin issues.
Confirming process for change approvals of all changes in Radia.
Investigating unauthorized changes on assets.
Investigate issues raised by client.
References:
Project Manager Terence Jonker
Tel : +27 (83) 776-2112
Reason:
Contract ended.

Contractor
HP & MIT Project, Pretoria
HP Refresh Team Leader
September 2005 - June 2006
Team Leader on Sasolburg site for pc/notebook refresh project for Sasol I. (13 in team).
Signoffs, Preps, Old stock, Daily reports, etc..
Manage old machines returned for distribution to school project as well as machines returned on
lease contracts.
Manage issues arising to hinder rollout like user/client concerns.
Planning rollouts, different sites.
Booking, receiving new stock.
Defining process (and writing batch files) for backup of data.
Daily reports of work done as well as issues experienced.
References:
Project Manager Terence Jonker
Tel : +27 (83) 776-2112
Reason:
Contract ended.

Contractor
Nedcor, Johannesburg
IT Support
May 2005 - August 2005
Done rollout of XP on Windows 2000 and Windows NT machines.
Involved backing up and restore of Data plus setting up of profile and Software on new Operating
System.
Done New Requests and Calls.
Recreated spreadsheet for auditing of IT equipment.
Done calls in Financial Department with ODBC connections to database Servers.
Sorted out Accpacc for Dos on one of the machines.
Permanent
Business Connexion, Johannesburg
User Support Technician
November 2003 October 2004
Job Spec stayed the same as previous position.
Supported all the sites. (Wadeville, Springs, Roodekop, Jet Park, etc.)
Team Leader for 3 sites. Managed the calls, SLA, Out of SLA calls and comeback calls.
Network Connectivity of File and Print Server NT4, Exchange Server 5.5, SQL Server 6.5 and
Novell Server 4.10.
Desktop Support of 80 users (whole site) for hardware and software (Win95 & Win NT)
User Training (One on One)
User account creation and Permissions on Active Directory
Mailbox creation on MS Exchange
Administration and support of LAN and WAN
Handling backups using ArcServe (Novell & NT)
Installation and support of anti-virus software (McAfee, Norton and AVG)
Setup, installations and troubleshooting of network printers
Support on TCP/IP and Ethernet networks
Repair and restore of desktops
Troubleshoot and resolve calls remotely using DameWare, XP remote desktop,
Faultfinding and problem solving in desktop and peripherals area
Buying of hardware equipment for upgrades (Workstations and Servers)
Liaise with contractors for Support on networking components, hardware problems,
Financialapplications.
Backups with ArcServe 6.5. for NT and Novell 4.10
Software updates. (Antivirus, Program updates, etc.)
Maintaining Divisional IT Standards.
Replacing of switches and NMA cards.
Checking stack connections and dip switches.
Diagnosing networking connectivity problems. (Optic fiber, NMA cards, faulty switch).
Recommend training and setup of classroom with hired pc's for training.
Writing of Rules to minimize exposure to viruses in Outlook 98.
Supporting Citrix users and rights on servers.
Managing desktops remotely with Netmeeting / DameWare and cutting on overheads.
Reason:
Own business.

Permanent
Nampak Corrugated, Pretoria
User Support Technician
April 1999 October 2003
Network Connectivity of File and Print Server NT4, Exchange Server 5.5, SQL Server 6.5
and Novell Server 4.10.
Desktop Support of 80 users (whole site) for hardware and software (Win95 & Win NT)
User Training (One on One)
Buying of hardware equipment for upgrades (Workstations and Servers)

 Liaise with contractors for Support on networking components, hardware problems, Financial
applications.
Backups with ArcServe 6.5. for NT and Novell 4.10
Software updates. (Antivirus, Program updates, etc.)
Maintaining Divisional IT Standards.
Replacing of switches and NMA cards.
Checking stack connections and dip switches.
Diagnosing networking connectivity problems. (Optic fiber, NMA cards, faulty switch).
Recommend training and setup of classroom with hired pc's for training.
Writing of Rules to minimize exposure to viruses in Outlook 98.
Supporting Citrix users and rights on servers.
Managing desktops remotely with Netmeeting / DameWare.
Reason:
IT was outsourced.
Permanent
Telkom SA (Pty) Ltd, Pretoria
IT Specialist
January 1993 March 1999
1 year experience as Coordinator on Mainframe Application
1.5 - 2 Years Experience on Help Desk
End User Support (4 Years)
Supporting 600 700 pcs (3 in team)
Coordinating & Prioritizing of Faults and Service Requests
Managing Projects like new Application role-out etc.
Supporting Various Software Applications like Windows 95 & 3.1, Office 95 & 97,
GroupWise 4 & 5, Internet, Billing, CBS, SQL Applications, Mainframe Apps. , Dos 5.00 6.22, Outlook. And ManageWise.
Reason:
Better opportunity after MCSE.
Activities and Interests
Internet
Hobbies

I spend a lot of time on the internet. Learning, gaming, communicating, researching, etc.
Ballroom dancing, Ice skating

Languages
Afrikaans(native)

English