JANIELLE E.

KELLY
47 Sugarbush Square, Scarborough, ON M1C 3M6
Cell: (647) 218-3776
janiellekelly8@gmail.com

CAREER OBJECTIVE
To work in an environment that will utilize my excellent customer service skills to ensure
continuous improvement in the organization.
SKILLS & ABILITIES
1 year experience in sales and promotion.
Strong interpersonal and communication skills with different cultures.
Proficient in Microsoft Office Suite, Email, Internet Applications, SAP.
Excellent time management, detail oriented, flexible and strong team player.
EDUCATION
International Business Management Graduate Certificate
Centennial College, Toronto, ON
Bachelor of Science Degree in Biochemistry
University of the West Indies, Mona Campus
Professional Development
Human Resource Management Graduate Certificate
Centennial College, Toronto, ON

2014 Present
2009 2013

Jan 2014 Aug 2014

EXPERIENCE
Customer Support Specialist
2015 - Present
Summerwood Products
Provide excellent customer service through phone and e-mail in a timely and accurate
manner.
Serve as a liaison between customer support team, management and customer to improve
customer service and business productivity.
Analyze customer complaints and provide appropriate corrective actions.
Provide trade support by following up with trade customers who have made a reference,
quote or referral.
Perform social media support by analyzing and reporting activities on Facebook,
Google+, Houzz, Twitter and Instagram on a weekly basis.
Perform SEO support by analyzing, reviewing and implementing changes to websites so
that they are optimized for search engines to maximize traffic to sites to improve page
ranking.

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Cell: (647) 218-3776

Customer Experience Representative
2015
Greenwich Associates
Contact respondents by telephone asking scripted questions and accurately recording the
responses into the computer.
Developing and maintaining productive and harmonious relations with respondents of
assigned surveys.
Schedule and follow up on appointments.
Maintain excellent quality standards.
Analytical thinking skills to ensure that respondent answers are documented accurately in
line with well-established procedures (interview script).
Summer Internship
Ministry of National Security
June 2011 August 2011
Duties included data entry and filing.
Worked effectively as part of a team in a fast-paced environment.
Formulating spreadsheets and analyzing information.
Promotional Sales Assistant
National Commercial Bank
July 2009 August 2010
Duties included introducing products to customers, conducting surveys and promoting
new products to customers. Assisted in the analysis of surveys by producing qualitative &
quantitative reports.
Conducting data analysis and computation.
Data entry and filing.
Duties included assisting the manager with the day to day operations.
Meeting and/or exceeding daily objectives and target goals.
SCHOOL PROJECT
Worked collaboratively in a group to develop a business plan.
REFERENCES
Available upon request