POST AUDIT CRITERIA

Objectives of the Retail Store

Faster Customer Service for Walk-in Client

Criteria
A. Information
Information dissemination
- how many came using eAPR and old (target: zero old form)
Information on the availability og goods

B. Service
number of customers serviced within the day
Customer Satisfaction
Ease of payment

C. Performance
Faster turnaround time
Process Flow
- Compliance to process flow
- Check customer feedback form
monitoring on the inventory of goods
- measure the turnaround time for the replenishment of goods from
wadd to RS
Packing of goods
- number of loose items in WADD ( target: zero loose item)
Resources and Manpower
- Depends on the number of people transacting on RS and ASD
Number of Paper consumed on RS
- Cut down the number of copies of APR from five to three
- cut down the number of copies for other documents
Security
- remittance of cash
- stocks

Bench mark

Retail Store