Formattin

g Letters,
Memos,
and
E-mails

Techniques to enhance readability

Introduce the message with a
short paragraph.
Use headings.
Use standard fonts and sizes.
Use parallel structure.
Use formatting and
organizational symbols.
Use high quality paper.

Formatting
Letters
Block style letter is formatted so all

lines are flush with the left margin. No

indentions are used. Appropriate
guidelines for spacing between the date,
inside address, greeting, letter body, and
signature block needed to be followed.
Modified-block-style letter places the
date, complimentary close, and signature
to the right at the center point of the
letter.

Standard letter elements

date
inside address
salutation
body
complimentary close
signature
notations

Additional Letter Elements

Attention line
Subject line
postscript

Formatting
Memos

Formatting E-Mail

Use of e-mail can be made more efficient by taking

advantage of the many convenient features that most
systems provide. The following sections discuss
productivity tools common to most e-mail software that
help you manage e-mail;
Address book
Sent options
Reply options
Forward
Folders
Views
Trash
Calendars and planning tools

The more elaborate

our means
of communication,
the less we
communicate.
Joseph Priestly,
18th-century
English
theologian