KAYLEIGH PASCUAL

333 Coolidge Avenue, Biloxi, MS 39531 | 734-3949053 | kayleighpascual@gmail.com

SUMMARY
Seeking a full-time position where I can focus on guest and
employee relations within a growing company. Accustomed to
working in fast-paced environments with the ability to think
quickly and successfully handle difficult tasks. In each
environment I have acquired both organizational and
interpersonal skills. I have proven myself to be a trustworthy,
resourceful and a dependable employee.

SKILLS
Effectively trains, leads and motivates other co-workers as a leader.
Successfully works as a team member to achieve set goals.
Ability to maintain an optimistic attitude when faced with challenges.
Flexibility to develop innovative and creative solutions.
High desire to learn and improve.
Proficient in Windows operating systems, Microsoft Office, Salon Iris
software, Mind Body software, Spa Soft software and Agilysys/Infogenesis
POS systems.

EXPERIENCE
January
2015-Present

Spa Receptionist, Beau Rivage Spa & Salon

Scheduling appointments for all services including massages, body
rituals, facials, hair and nails using Spa Soft software.
Handling money and credit card transactions in addition to Mlife player
cards and room charges using Agylisis/Infogenisis POS systems.
Exceeding all guest experiences by creating relationships, being efficient,
effective and knowledgeable in a serene environment.
Assisting guests in all inquiries of the various cosmetics, skin care,
clothing, body and spa brands sold in Actique.
Engaging as a team member by encouraging and motivating others to be
their Beau Best, as well as participating in volunteer out reaches and
company events.

September
2014-January
2015

Manager, Massage Green Spa

Managed a 15-person spa, including interviewing, hiring, coaching and
training staff of sales associates, assistant managers and massage
therapists.
Maintain inventory of office and spa supplies.
Provide weekly reports to corporate management regarding all staffing,

customer service and store operation issues and resolutions.

Developed schedules for sales associates and massage therapists.
Handled accounts payable and accounts receivable, including bi-weekly
payroll.
Maintained a minimum of 50% membership sales as a store average
(30% above the company set standard of 20%).
Frequently led store meetings to promote teamwork and communicate
company policies.
August 2014September
2014

Assistant Manager, Massage Green Spa

Maintained a minimum of 35% membership sales as a store average.
(15% above the company set standard of 20%).
Created packets with marketing materials and distributed to local
businesses.
Assisted manager with any report preparation.
Helped with hiring and training process.

June 2014August 2014

Sales Associate, Massage Green Spa

Maintained a personal average for membership sales consistently over
25%.
Helped ensure store to achieve a minimum average of 20% membership
sales.
Welcomed new guests and members into an eco-friendly, therapeutic
environment.
Created packets with marketing materials and distributed to local
businesses.
Scheduled appointments for massage therapists using Mind Body
software, ensuring consistent therapists schedules and meeting client
needs for different massage modalities.

April 2014August 2014

Salon Receptionist, Steven Michaels Hair Studio

Managed ten hair stylists and three make-up artists while on shift.
Scheduled appointments for stylists and artists using Salon Iris software.
Handled money and card transactions throughout the day between clients
and the business.
Checked salon product inventory weekly.

EDUCATION
January
2015Present

Business Management, Mississippi Gulf Coast Community College

Jefferson-Davis Campus

September
2012-April
2014

General Studies, Eastern Michigan University

Pursuing a Bachelors degree in Management and Supervision with

a concentration on Human Resources Management.

30 credit hours completed towards a Bachelors degree in General

Business.

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