MELANIE D.

ARMSTRONG
2484 San Tecla st. Orlando, Florida, FL 32835 • (407) 470-4348 •
dmelanie1980@yahoo.com

I am a very dedicated and loyal employee that is easily trainable. Am able to work
well independently or with a team .Punctuality and dependability are two
strengths that are of great importance to me. I have over 3 years of experience in
receptionist and customer service.

Demonstrated success record in:

 Meeting deadlines
 Distilling value, overcoming objections and securing hard to close
deals.
 Experienced with both ad agency and direct sales strategies and
tactics for television and radio.
 Motivating staff to peak performance levels.

CORE COMPETENCIES
• Multi tasking • Microsoft word • Microsoft Excel
• Market Research • Competitive/Strategic Planning • trouble
shooting

HIGHLIGHTED CAREER ACHIEVEMENTS

• Promotions- Within the first six months of working at Colonial Bank I was
promoted from document specialist 1 to document specialist 11.
• Awards- I have been awarded employee of the month.

PROFESSIONAL EXPERIENCE

Colonial Bank, Orlando, Florida 2005 –

2008
• Within two years, I was promoted twice.
• Deadlines were always met.
• I was given the responsibility of training coworkers as well as new
employees.
• Work closely with clients to identify their needs and challenges and provide
solutions-oriented.
 • Daily responsibilities included running reports to pay down mortgages, filing
documents, answering the telephone to assist clients with various issues
they had.
• Generate and process the supply order for the office.

McDonalds, Orlando, Florida

1996 – 2004
Quickly accelerated through the ranks based on proven hard work, drive, and
demonstrating leadership, skills.

Customer Service Representative, 02/00 to 09/04

• Promoted to CSR in 2000.
• Led a staff of 5-6, including old and new employees.
• Counted down the safe .
• Ran food cost report and attended csr meetings.
• Assembled and put up marketing displays
• Discussed and handled issues clients had via face to face as well as over
the telephone.

EDUCATION
Associates in Science, High Tech Institute
Bachelor of Science in Business Management, Phoenix University, 2010

References

Given upon request*******