Christina M.

Whitfield
10800 Kipp Way #1909
Houston, TX 77099
832-718-6850
Christina360whitfield1@gmail.com
EDUCATION
University of Phoenix
Masters of Education/Adult Education and Training: September 2015 to present
University of Houston- Downtown
Bachelors Degree in Interdisciplinary Studies EC-6 Generalist: May 2012
Houston Community College System
Associates Degrees in Arts: May 2010

CERTIFICATIONS
Web-Centric Alternative Certification Program: April 2012 to present
Generalist Grades EC-6

EXPERIENCE
Long Term Substitute Teacher, Fort Bend I.S.D., March 2013- present
Responsible for providing instruction, managing the classroom environment, and
promoting student learning in the absence of the regular classroom teacher
Maintained a discipline and classroom control that fosters a safe and positive
environment for all students and staff in accordance with school
Implemented lesson plans, while ensuring the integrity of academic time and in a manner
which motivates students to learn and participate
Organized students for effective instruction
Dismisses all students from the classroom before leaving the building
Human Resource Administrator, Love & Joy Personal Home Care, June 2015- August 2015
Provided job candidates by screening, interviewing, and maintaining personnel records
Maintained human resources records by recording new hires, transfers, terminations,
changes in job classifications
Orientated new employees by providing orientation information packets; reviewing
company policies; gathering withholding and other payroll information; explaining and
obtaining signatures for company policies
Updated job knowledge by participating in educational opportunities and scheduling job
trainings

Accomplished human resources department and organization mission by completing

related results as needed

Senior Service Supervisor, JP Morgan Chase Bank, April 2009-May 2015

Analyzed- Breaking down quantitative and qualitative information and viewing it from
various perspectives, in order to determine how to proceed with a situation
Provided Customer Service -Anticipated the needs of customers/clients and working to
consistently meet those needs; providing and ensuring client satisfaction on an ongoing
basis
Multi-Tasked- Managed multiple projects simultaneously and shifting priorities
accordingly; changing rapidly to meet constantly changing business needs
Fostered one-on-one relationships through active listening and strong communication
skills; delivering clear, consistent messages to others

Team Lead, JP Morgan Chase Bank, May 2010-January 2013

Coached/Mentored- Others Constructively and appropriately delivering feedback to
others in the context of their performance management and career development and
helping them see how they can improve; respecting and encouraging individual
differences and work styles.
Trained and Developed People- encouraged and enabled employees skill/competency
development through both formal training and one-on-one coaching
Teamwork -Partnering with others to achieve results by sharing ideas, expressing
feedback and working towards a common goal; respecting and making the most of
individual differences and work styles
Influenced- Others Gaining commitment from others to see things from a specific
perspective; using effective communication to create understanding and commitment
Worked with technology-Using technology (Internet, spreadsheets, etc.) to communicate
or enhance work; generating new ways to accomplish work or new ideas through the use
of technology
Problem Resolution Specialist, JP Morgan Chase Bank, July 2007-April 2009
Organized-Prioritized and executed initiatives, tasks, and details in an efficient and
effective manner
Sell -Pursued opportunities to gain new business/revenue; using influence and expertise
to effectively close the sale
Innovated- Made use of personal knowledge, skills, and abilities to find innovative
solutions for new or existing problems
Photo Lab Technician, Wal-Mart Supercenter, September 2003-July 2007
Performed routine and periodic canister change-out services and cleaning equipment and
operation area
Trained photo lab personnel in proper operation of equipment
Responsible for reaching and maintaining daily, monthly productivity goals.
Completed photographic orders submitted to the printer in color/black and white photos.
Maintained records according to prescribed procedures in order to maintain the chain of
evidence.

VOLUNTEER EXPERIENCE
Mentoring/Tutoring/Coaching (AYFO) 2008 2012

Sunday School (The Church Without Walls) 2010-2011