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The friendly, all-in-one solution for

Remote Maintenance, Support,


Remote Access, and Home Office
Simple, fast, and secure over the Internet

Simple and Fast


over the Internet
Control any computer remotely,
as if you were sitting right in front of it.

The All-In-One solution for any application


While most competitors offer different packages for spontaneous support,
server administration, home office, presentations, meetings, online
training, and teamwork, TeamViewer combines all of these modules into a
single, extremely affordable application. You can also find further details in
our meeting brochure or on meeting.teamviewer.com.

Smooth operation even behind firewalls


The biggest problems in using remote maintenance software are generally
caused by firewalls, disabled ports and NAT routers for local IP addresses.
When you use TeamViewer, these problems no longer exist; TeamViewer
finds your partner even through firewalls.
More than 200,000,000 users all
over the world rely on TeamViewer!
When will you join?

Highest security standards


TeamViewer is an exceptionally secure solution for remote maintenance.
Connections utilize secure data channels featuring 2048-bit RSA key

Remote support
Server administration
Remote access of unattended
computers or servers
Home office
File transfer over the Internet

exchange and 256-bit AES session encryption. Even chats and video calls
are end-to-end encrypted.

Much more than competitively priced


TeamViewers pricing is unbeatable. It is sold as an inclusive, standalone
package for permanent use of the purchased license. There are no monthly
or hidden costs, such as service contracts.

VPN
Remote printing

Simple to install and use


Neither an installation nor administrator rights are required by the
customer. Your customer merely runs a small program, and you are ready
to go.

Spontaneous Support
with TeamViewer
You want to provide support effortlessly? Well show you how.
What you do

Download TeamViewer to your computer. The full version is


required to be able to control remote computers. Install it
by following the instructions of the installation routine, and
subsequently start TeamViewer.

What your partner does

Ask your partner at the remote computer to download TeamViewer


QuickSupport and to start it. TeamViewer QuickSupport does not have
to be installed and can be executed even without Windows administrator rights.

Establishing a connection

Ask your partner for the TeamViewer ID (see image on right). Enter it in the Partner ID
field. Click on Connect to partner and enter the partners password in the next dialog to
establish the connection.

Control the remote computer as if you were sitting

Invite any partner as an expert in a current remote control

directly in front of it. This includes the dialogs

session and solve problems together. If necessary, the

from the user accounts control of Windows 7,

expert can take over the session completely.

Vista, and Server 2008.


Conveniently transfer files to or from the remote
computer easily via drag & drop or from your
Computers & Contacts list.

Use VoIP, video transmission, or chat messages for


communication during a session.
Do you spend a lot of time on the road? Use TeamViewer
directly on the web, or use your TeamViewer Portable or

Show your corporate branding! Make available on your

iOS, Android, Windows Phone 8, and BlackBerry apps to

website customized TeamViewer customer modules

help your customers.

(QuickSupport, QuickJoin, Host) that include your


company logo.
Spontaneously change the direction at any time if you want

Provide mobile device support to your iPad/iPhone or


Android devices from any Windows, Mac, or Linux
computer (additional license required).

to present your local computer to your customers.


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Server Administration & Home Office


around the clock
24 / 7 access to your computers
Save 100 % with every additional host!
Customary in the market: If you install

TeamViewer: If you licensed

hosts on remote computers that you want

TeamViewer, you can install any number

to reach on a permanent basis, additional

of hosts and connect to them without

costs are generally incurred.

additional costs!

Wake-on-LAN: Wake up your computers remotely

Computers & Contacts: In the TeamViewer Computers

whenever you need access.

& Contacts list you always see which colleague is


available connect with just one mouse click.

Windows system service: Install TeamViewer as a


Windows system service to access remote computers

Remote printing: Print documents from remote computers

directly after Windows starts and before Windows login.

on the printer next to you without having to transfer files.

Remote reboot: Restart computers remotely even in

Automatically log out: No one gains unintended access to

safe mode.

the Mac or Windows computer you were just connected to.


The remote computer is automatically locked instantly if the

MSI package: Operating a larger network? Distribute

connection is closed or interrupted.

TeamViewer in your domains using our MSI package.


Monitoring-Checks: Monitor your devices remotely to
Central device management: Policy-based settings for all

oversee important hardware and software status updates.

your TeamViewer installations.


Windows authentication: Use Windows logins as an
alternative to log into the remote computer.
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TeamViewer Management Console


for you and your team
Browser-based and from any operating system
Use it together with your team while maintaining control!

You
always have all the connection logs and comments on any support
session available, e.g. for billing

Everything in one console

determine who may remotely access certain computers, without


having to reveal passwords
create new user accounts for new employees with individual
Computers & Contacts lists
... define and enforce settings for all your TeamViewer installations
... save customized modules with your company branding
... assign service cases to yourself or colleagues

User management in your own


company profile
Setting policies
Connection logs for all support
sessions
Connections directly from the console
Service queue

Your team
shares a database containing all of the important computers and

TeamViewer API

contacts for your company


only has access to those areas to which you have granted them
access (e.g. view of connection logs or passwords)
connects to remote computers directly from the console
writes comments during and after every support session to
document the work performed
... processes incoming service cases together
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International Top Companies


trust TeamViewer
Maximum security and excellent quality

Secure!
TeamViewer offers you the best possible quality
namely online-banking quality. RSA 2048-bit public/
private key exchange and AES 256-bit session
encryption ensure that absolutely no one can view your
session data.
Two factor authentication adds an additional security
layer to protect TeamViewer accounts from unauthorized
access and allows you to get HIPAA and PCI ready.

Excellent quality and speed!


Routing servers distributed worldwide in combination with intelligent
routing via local servers make TeamViewer very fast in international use.
In many cases, the intelligent connection implements direct and fast
point-to-point connections. Our redundant, high-availability network with
24/7 monitoring ensures very high reliability.

Certified!
Qualitts-Siegel
Bundesverband der
IT-Sachverstndigen
und Gutachter e.V.

Excellent Software
at fair prices
You only pay once for permanent use of your license
Licensing models

Business

Premium

Corporate

Number of licensed workstations from which remote control


sessions can be run

1 (expandable
installations)

unlimited

unlimited

Channels: Number of simultaneous remote control sessions

3 (expandable
channels)

unlimited

unlimited

unlimited

One-time purchase price for permanent use of the


purchased license
All-In-One: Remote maintenance, support, teamwork, home office, online
meetings, and presentations combined in a single solution
For Windows, Mac, Linux, iOS, Android, Windows Phone 8, and BlackBerry
incl. cross-platform connections
Wake-on-LAN
TeamViewer account with Computers & Contacts list
Communication tools: VoIP, video, chat, teleconferencing, etc.
File transfer, remote printing, and VPN
Works properly behind firewalls and routers
Multi-language: TeamViewer is available in more than 30 languages
24/7 remote access of unattended computers / servers
Customer module does not require installation and can be
individually customized free of charge

Number of hosts
Service queue
Central device management
Central user management
Connection reports
Session handover
TeamViewer Portable and browser-based connections
TeamViewer MSI package
Priority support (12 months)

TeamViewer Overview
scope of performance
Compare and see for yourself TeamViewers range of features
and performance.
General Features
A complete solution for all scenarios:
remote maintenance, meetings, video
conferences, presentations, and access
to remote computers or servers. A
single software solution for support,
administration, sales, teamwork, home
office, and training purposes in real time

Access cloud storage accounts (i.e


Dropbox, OneDrive, Google Drive, and
Box) from within TeamViewer

Remote update possible (update


TeamViewer version remotely) - including
automatic reconnection

Support for ultra high definition displays

The apps for iOS, Android, and


BlackBerry allow both control of the
remote computer and file transfer in both
directions with mobile devices

Integrated monitoring checks:


TeamViewer sends alerts regarding
disk space, Windows updates, antivirus
protection, and Windows firewall. Simply
assign the device you would like to
monitor to your TeamViewer account

For Windows, Mac, Linux, iPhone/iPad,


Android, and BlackBerry systems, incl.
cross-platform connections

Terminal server support

Works without configuration, even


through firewalls and proxy servers

Remote Control

Remote sound and video: Hear and


see music, videos, or system sounds
from the remote computer during a
connection
Recording of remote control or meeting
sessions (even webcam images) with
sound and Voice over IP, including
conversion into the AVI video format
High-definition audio quality for Voice
over IP transmissions with automatic
noise reduction and echo cancellation
Simple management of your connection
partners via your Computers & Contacts
list with simple one-click connections
Enable easy access for yourself to your
own devices without the need for a
password
The presence display in your Computers
& Contacts list indicates which of your
computers and contacts are currently
online and available

Installation as a system service possible


at no additional cost, thereby allowing
24/7 access to remote computers.
Example: remote server maintenance or
administration
Direct LAN connections possible via TCP/
IP, even without an Internet connection
Transfer of special keys (e.g.
Ctrl+Alt+Del)
Clipboard synchronization
Supports UAC (user account control)
Remote Printing: Convenient printing of
documents from the remote computer
to your local printer.
Installed printers are automatically
integrated
Includes a true VPN (virtual private
network) channel in addition to pure
desktop sharing

Instant messaging functionality in the


Computers & Contacts list - including
group chat and offline messaging

Black-screen function: Switch the remote


computer monitor dark, e.g. if you do
not want anyone to watch while you are
accessing your office PC

Chat history for all conversations and


persistent chat groups for ongoing
discussions

Changing sides: simply reverse the


viewing direction during an on-going
session

Wake-on-LAN: wake up your computer


via another computer using TeamViewer
within the local network or via a router

Drag & drop functionality for file transfers


- in both direction, to any desired location

Instant alerts in your Computers &


Contacts list when notifications are
available, e.g. service cases or new
contact requests

Session handover: Invite any partner as


an expert into a current remote control
session and solve problems together. If
necessary, the expert can take over the
session entirely

Simplified file transfer via the Computers


& Contacts list without establishing a
connection

Comprehensive file manager for


transferring files to and from the remote
computer (including a resume function)

Copy & paste files, images, and text


from one computer to another via the
clipboard

Restart of the remote computer and


subsequent automatic reconnection even in safe mode

Multi-Monitor Support - flexible


navigation between multiple monitors.
Display multiple remote screens
simultaneously on your local screens
(e.g. 2 windows for 2 monitors)
Free scaling of remote control window
Save individual connection settings
for all future connections to the same
computers by group, contact, or
computer
Whiteboard for spontaneous drawings
during remote control sessions that
includes several shapes, pens, markers,
and speech bubble
Commenting during remote control
sessions to document the work that has
been done, and automatically comment
after each remote control session
Integrated screenshot feature within the
remote control session
View the system information of the
remote computer.
Open multiple conncections in different
tabs
Desktop shortcut: Simply use drag &
drop to pull the specific computer from
your Computers & Contacts list to your
desktop in order to start a quick remote
control session

Meetings / Presentations
Schedule and organize meetings
Simple scheduling of meetings with
the integrated TeamViewer button in
Microsoft Outlook
Send invitations with corresponding
session data via your email client - easy
participation
Starting meetings is possible even
without participants - for optimal
preparation
Meetings, video calls, and
teleconferences can be started with a
click; simple and spontaneous
Door lock for online meetings provides
additional access control of invited
participants

Detailed rights management:


Differentiate between presenter,
organizer, and participants. Different
presenters can be designated and
changed during a meeting
All meeting participants can
communicate with each other
interactively via VoIP, video, telephone
conference, and chat
Whiteboard for spontaneous drawings
during presentations, including several
shapes, pens, markers and speech
bubble, as well as the option of saving
screenshots
Make documents available for download
during a meeting
Interaction between participants can be
individually set
Individually select the applications you
want to share
An image of your local screen shows you
what your participants are actually seeing
during meetings and presentations
Participants can also take part in
meetings from their iPhone, iPad, or
Android device
View presentations / training sessions in
the browser without installing software
(pure HTML and Flash) is also possible

Module
Customer modules (QuickSupport,
QuickJoin) can be used without
installation, no administrator rights are
required
Link the customer module
(QuickSupport) with your computers &
contacts list: your partners appear in
your Computers & Contacts list after
opening the customer module, and you
can connect to them without exchanging
ID and password
Exchange chat messages via the
customer module (QuickSupport), even
before a connection is established. Your
customers can thereby provide details
or report problems immediately without
needing to contact you via telephone
User-defined exclusion of liability
(disclaimer) possible in the customer
module (QuickSupport), which the
partner must accept prior to a connection
Separate customer module (QuickJoin)
for easy use in online presentations and
meetings
Permanent access to unattended
computers/servers (use the free
TeamViewer host module). Add it to your
Computers & Contacts list (with ID and
password) in order to connect with a
single click
Enable a sponteneous support request
and automatically generate a service
case via the TeamViewer Host module

The customer modules (QuickSupport,


QuickJoin, Host) can be visually modified
- create modules that suit your corporate
design and needs
Customizations to customer modules
are also applied to their associated
download sites and waiting rooms
for greater personalization and added
professionalism
Web Connector - do you have to carry
out critical tasks while you are on the
road (e.g. from the hotel or an Internet
caf)? Simply control remote computers
via the web browser without software
installation (pure HTML and Flash)
Portable version: bring your personallyconfigured TeamViewer along and call up
the software, e.g. directly from a USB
stick at any computer
Easy distribution of the software and the
settings in the domain network with the
TeamViewer MSI package
TeamViewer Manager: This
separate database application offers
comprehensive possibilities for
Computers & Contacts management and
session logging ,e.g. for your billing. It
can use either local or SQL databases.
Find even more management capabilities
in the TeamViewer Management Console

Management Console
Web-based administration
Comprehensive user management
for creating, editing, disabling, and
password management of each
TeamViewer user in your company
Central setting policies to apply,
distribute, and even enforce settings for
all of your TeamViewer installations
Group sharing: Contact groups can be
shared with other TeamViewer users
Comprehensive reporting functions of
all connections to serve as the basis for
your precise billing
Web-based connections over the
Computers & Contacts list
Service Queue: All service cases
are collected in a service queue and
identified based on a session code. They
can then be organized in your team.
Session codes replace TeamViewer IDs
and passwords
Save customized customer modules in
your Management Console and send an
individual link to your customers. You can
change your design in your Console at
any time. Your customer automatically
receives the newest TeamViewer version
during download

TeamViewer API

Computers and Contacts API: Integrate


your computers and contacts into any
software
Reporting API: Access the connection
reporting data from the Management
Console
User Management API: Import users
from your Active Directory Domain,
editing of own TeamViewer account
information
Session Management API: Create and
read out session codes

Security
Automatic, randomly generated
passwords allow secure, one-time
access
Security in home-banking quality (SSL):
RSA2048 public/private key exchange
and AES 256-bit session encoding
End-to-end encryption for all chat and
video
Program options can be protected with
a password or changes can be explicitly
reserved for administrators only
Block unwanted access via the blacklist,
explicit permission is possible via the
whitelist
Lock the remote computer (e.g. server)
automatically when closing the
connection (optional and adjustable)
User-definable idle session timeout limits
Remote logout of your TeamViewer
user account: You can see all active
user account logins in the TeamViewer
Management Console. End them
remotely, if you have forgotten to log out.
This prevents unauthorized access to
your account
A master whitelist as part of setting
policies to manage permissions for
multiple devices at once
A security-oriented company, certified
in accordance with the Quality
Management Standard DIN EN ISO 9001
Quality seal of the Federal
Association of IT Experts and
Consultants (Bundesverbandes der
IT-Sachverstndigen und Gutachter e.V.)
(maximum point score)
The software is uniquely identifiable
using code signing from VeriSign
TeamViewer has been authorized for use
at banking locations based on security
testing by Fiducia IT AG
Two Factor Authentication: generate a
security code with your smart mobile
device. Both the code and the password
are requested during login. (Activation in
the Management Console, meets HIPAA
and PCI DSS requirements)

For integration into your applications,


e.g. helpdesk, ticket system, or CRM
(interface with Management Console)

Usability

Investment security

Start and use it directly, without


configuration

Lifetime licenses use is possible


without time restrictions

Automatic detection of the proxy


configuration/proxy script readouts

Seven-day satisfaction guarantee

Should there be a temporary network


failure (e.g. DSL disconnect), you do
not have to call up your customer again
since the connection is automatically
reestablished
Permanent and distinct computer-related
IDs for remote control sessions (just like
phone numbers, they do not change with
every phone call)
Session-related IDs for meetings in
order to plan and execute computerindependent meetings
Automatic discovery of nearby contacts
and devices
Optional QuickConnect button in
all Microsoft windows; enables
spontaneous presentations and
teamwork
International keyboard support
Automatic installation of the latest
updates to keep the software
up to date. (adjustable)
Profile pictures to add to your
professional image and help identify
yourself to others and vice versa
A user interface that is clearly arranged,
simple, touch-friendly, and quick to
operate
Maximize your window with a double
click on the top bar of the window

Internationally and nationally renowned


customers

Friendly and useful


Telephone consultation and support via
competent TeamViewer employees; no
call centers, no aggressive sales
User manuals and online help
The software is available in more than
30 languages and is therefore ideal for
international use

Free version for personal use: use the


software at home for personal use free
of charge
No required registration - test the
software for free, without giving any
information

Availability
Redundant, distributed high-availability
network
Due to many millions of installations,
possible problems show up immediately
and can therefore be corrected
immediately
24/7 monitoring of all critical components

In many cases, intelligent connection


enables direct and very fast point-topoint connections

You can support as many customer


computers or servers as you like with
one license. Hosts do not incur any costs

Routing servers distributed worldwide


make TeamViewer very fast in
international use

Only one party in a connection requires


a license, i.e. in a home-office use
scenario, the licensed office computer
can be accessed by any computer you
want to use

Connections are even possible in slow


environments (ISDN, modem)
Display quality and color depth with an
intelligent automatic mode

ITbrain (subscription): Remote


Monitoring and Asset Tracking:
convenient monitoring of all your devices
through the cloud-based TeamViewer
Management Console, including alert
reporting

Fair price model, incl. right of return

Costs / licensing model

Intelligent routing via the closest server


using geolocalization

Mobile Device Support (license AddOn):


Provide technical remote support to
mobile devices from any Windows, Mac
OS, or Linux computer - including realtime screenshots of the remote device,
chat and nudge, file transfer, push text
to device clipboard, pull system log files,
etc.

Keep-it-simple approach - user-friendly


software management

Performance

Fast transmission of moving images:


Show videos to your presentation
participants in real time without delays
(depending on computer performance,
internet connection quality, and
bandwidth)

AddOns / subscription
(optional)

Single payment: no ongoing costs


represent an unrivaled, attractive solution
Fair update prices for major release
changes to main versions - without any
pressure to upgrade to the new version
Free telephone support for license
holders
No hidden costs
Delivery of the license information
directly upon ordering - payment by
credit card, PayPal, invoice, or check

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USA / Canada
Telephone +1 800 951 4573
UK
Telephone +44 (0)20 809 97265
Australia
Telephone +61 (0) 8 7325 6900
New Zealand
Telephone +64 (04) 974 7292
E-mail sales@teamviewer.com

Experience TeamViewer live


It only takes two minutes ...
Call us we will gladly establish a TeamViewer connection with you,
and in two minutes, you will know what our software can do for you!

Telephone +1 800 951 4573


Or order TeamViewer from our website
with a full, 7-day money-back guarantee.
www.teamviewer.com

Address: TeamViewer GmbH | Jahnstr. 30 | 73037 Gppingen | Germany

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