Brittany M.

Tamez
E-mail: Brittany.Tamez@outlook.com

WORK EXPERIENCE

DEPARTMENT OF COMMERCE

RALEIGH, NC

Technical Support Technician

March 2013-Present

Provided Account Administration Support: NCID, Email, AD, and Novell.

Answered incoming calls; initiated Remedy tickets in response to the call.
Thorough knowledge of the Remedy ticketing system.
Provided support for OS Windows XP and Windows 7.
Creating OS images for various hardware platforms.
Completed Remedy tickets in a timely manner.
Installed, troubleshoots, and repairs workstations, laptops, printers, and other equipment.
Travels to Local Offices and Branches for office moves and redevelopment.
Knowledge of Microsoft Office Products: Excel, Word, Outlook, Access, Publisher, Project, and Visio.
Provided support for the following Internet Browsers: Internet Explorer, Google Chrome, Mozilla Firefox.
Provided support for the following enterprise applications: Encryption, Anti-Virus, Malware, TN3270 Emulation, Adobe, etc.
Includes procurement, installation, configuration, testing, implementation, and updates.
Responsible for supporting non-standard applications based on users business requirements. Includes procurement, installation,
configuration, testing, implementation, and updates.
Assisted users with I-phone/Android Phone Issues

CSBS/USDA/ATAC

RALEIGH, NC

Computer Operator II

May 2012-January 2013

Provided quality customer support to customers making inbound calls to USDA (U.S. Department of Agriculture)
Extensive knowledge of the Remedy ticketing system
Troubleshooting/Assisting with VPN Connections
Performed McAfee Encryption Password Resets,
Performed Blackberry troubleshooting as well as assisted with email activation/device password resets
Performed Group Modifications in the Microsoft Outlook Program
Experience in a fast paced environment with a large company.

UNITED STATES ARMY

FORT LEWIS, WA

Information Systems Analyst

November 2007 February 2010

Providing customer service/technical support to soldiers.

Conducting and Leading team oriented tasks; putting together a CPN for example.
Troubleshooting/Repair desktop computers. Placing soldiers personal information in the computer system and providing soldiers
with an access code for the computer system.
Connecting Internet, phones, routers, and switches for the soldiers in the United States army.

CLEARANCE
Public Trust Security Clearance

TECHNICAL SKILLS

Troubleshooting and problem solving

Installing and managing security software

**References available upon request**

EDUCATION

ECPI University
Virginia Beach, VA
August 2015 Present
Bachelors of Arts Program Major Computer Science emphasis Network Security
ECPI University
Virginia Beach, VA
January 2009-April 2011
Associates of Science Degree in Computer Information Technology - Major Network Security
Advanced Individual Training (AIT)
Fort Gordon, GA
Information Technology (25B). 732 hours completed.

**References available upon request**