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Documente Profesional
Documente Cultură
BUSINESS_CONTEXT
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SM-CHANGE
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SM-CHANGE
SM-CHANGE
SM-CHANGE
SM-CHANGE
SM-CHANGE
SM-CHANGE
IT-SRV-RFC
IT-SRV-RFC
IT-SRV-RFC
IT-SRV-RFC
IT-SRV-RFC
IT-SRV-RFC
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IT-SRV-RFC
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__________
40
199
11
30
20
8
3
9
13
10
1
2
150
60
100
4
4
5
70
80
___
0
0
0
0
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20
30
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205
205
210
215
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225
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235
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140
160
170
180
130
120
120
200
205
210
215
220
225
230
235
240
245
250
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70
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20
20
60
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40
5
100
10
70
50
80
20
90
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0
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15
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21
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0
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21
31
41
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0
11
10
40
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40
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10
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0
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GC_PICT2_EDIT
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___
_________________________________________________
RfC by Priority
Requests for Change by Subject
Requests for Change by Subject
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RfCs for Top 5 IBases
RfCs for Top 5 Objects
RfCs for Top 5 Products
RfCs for Top 5 Sales Org.
RfCs for Top 5 Srv. Org.
RfCs for Top 5 Service Teams
RfCs for Top 5 Sold-to Parties
RfC Duration for Top 5
Reported Service Requests
Average Work/Total Duration
IBases in Service Requests
Objects in Service Requests
Products in Service Requests
SLA Compliance of Serv. Requ.
Service Request Closure Rate
Service Request Closure Rate
Service Requests by Priority
Service Requests by Subject
Service Requests by Reason
Srv. Req. for Top 5 IBases
Srv. Req. for Top 5 Objects
Srv. Req. for Top 5 Products
Srv. Req. for Top 5 Sales Org.
Srv. Req. for Top 5 Srv. Org.
Srv. Req. for Top 5 Srv. Teams
Srv. Req. for Top 5 Sold-to's
Srv. Req. Duration for Top 5
Administrative Change
Request for Change
Request for Change Template
General Change
Normal Change
Normal Change
Defect Correction
Urgent Change
Administrative Changes
Change Documents
Change Cycles
Requests for Change
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General Changes
Maintenance Cycles
Normal Changes
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Defect Corrections
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Contact
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Employee
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Installed Base
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Root Organization
Knowledge Article
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Solution Manager Reporting
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Incidents
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Problems
Problem Templates
Problems
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Task
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Categorization Schema
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