Documente Academic
Documente Profesional
Documente Cultură
CompTIA A+
Microsoft Certified Desktop Support Technician -MCDST)
Microsoft Certified Professional -MCP)
Education:
1/2013 - Present
Related Coursework:
Communications. Intro PC Repair and Operations. Computer Systems Operations, Maintenance and
Troubleshooting. Local Area Networks. Introduction to Unix/Linux. MS Windows 7 Professional.
MS Windows Server 2012 R2. Introduction to Information Security. Logic and Object Oriented
Design
Other Training:
Windows -desktop/server). Networks. IBM S/36 and AS/400. Programming languages: RPG II,
Cobol ANS, and Data Basic. Collaborative software Lotus Notes 4.5
Censtudios. Information Technology Institute -2 years Technical Program) Ecuador
Diploma: Electronic Data Processing Technician
Skills Summary:
Professional Experience:
02/2010- Present
CAE II Technical Support -IP) - Comcast Cable, Baltimore, MD
- Handle incoming and outgoing calls -Cable TV, Phone and Internet services)
- Troubleshoot technical problems with products and services
- Schedule service work orders
- Resolve customer billing issues
- Sell additional products and services
11/2000 2/2010
Assistant Manager, Alley Coordinator, Server, Cook - Baltimore, MD
- Restaurants: Pastores of Rosedale, Bennigans, Poulet North America, Sbarro and Red Lobster
8/1995 10/1996
2/2000 10/2000
-
11/1996 2/2000
-
5/1989 7/1995
Supported the companys automation process and growth from 5 to 100+ PCs plus other peripherals
Help Desk, hardware and software troubleshooting, installations and configuration
Network software installation, configuration and administration
Training planning and implementation: MS Windows, MS Word and MS Excel
Microsoft software licensing programs
PC connectivity to an IBM S/36 system
IBM S/36 Application Software development
11/1983 5/1989