RAPOARTE RETENTION -zilnice

- Queue : RETENTION ALL yesterday Agents Dora/ Fieras/ Mihai Neagu

-Total Pause Time On pause - click pe el : 1. lunck +break
2. adding notes, meetings etc.
-Start hour
-End hour
-Duration
! nu se lucreaza in weekend
!se face si la finalul lunii
-------------------------------------------------------------------------------------------------------RAPOARTE SERVICE OPERATIONS -saptamanale
-Queue : Startec Service Operation English 55560 run Customer report
-data
-hours
-calls in
-Call start date end date 00:00 23:59 Export as Excel
-------------------------------------------------------------------------------------------------------RAPOARTE COLLECTION -zilnice/ saptamanale
-din orarul Martei se face transpunerea din timpul Romaniei in Eastern (-7ore, am/pm)
-------------------------------------------------------------------------------------------------------RAPOARTE Sales -zilnice
-webmail username : emailverification password : 321Impact undelirable
emails se da search in Ion dupa email copiezi in Excel email-ul si numele agentului
care a creat contul (notes)
---------------------------------------------------------------------------------------------------------RAPOARTE CS -zilnice
-queue : Startec CS All Costmaster / Americatel CS All- Costmaster / Impact CS
Combined / CS All Costmaster Agent Detail de la ora x pana la ora y cati au fost
logati (se face la fiecare jumatate de ora 9-9.30 etc..) Hours Inclusive SLA per

hour export copy/paste