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WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS
offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key
industry verticals, including banking and financial services, consulting and professional services, healthcare,
insurance, manufacturing, media and entertainment, retail & consumer packaged goods, telecom and diversified
businesses, shipping and logistics, travel and leisure, and utilities. WNS delivers an entire spectrum of business
process management services such as customer care, finance and accounting, human resource solutions, research
and analytics, technology solutions, and industry-specific back-office and front-office processes. WNS has delivery
centers world-wide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka,
UK and US.
CORPORATE INFORMATION
Established
1996
Stock Symbol
NYSE - WNS
Employees
29,000+
DIFFERENTIATORS
Client-centric Approach
Technology-enabled BPM
Vertical Approach
MAJOR CLIENTS
Over 200 Global Clients
n
Major U.S. retail bank
n
European airline
n
Leading European travel
conglomerate
n
Leading U.S. residential
mortgage bank
n
Major North American airline
n
North American travel agency
n
Leading U.K. insurer
INDUSTRY RECOGNITION
Domain Leadership
Technology and
BPM Leadership
n
Quality Leadership
n
A Leader in Gartner Magic
Golden Peacock Global Award for
n
Quadrant for Finance and
Golden Peacock National
Corporate Social Responsibility
Accounting BPO (2011, 2012,
Quality Award 2015
(2012, 2013, 2014)
2013, 2014, 2015)
n
n
First in National Case Study
SHRM India Award 2015 for
n
A Leader in IDC MarketScape:
Competition - Service Track in
Excellence in Talent Sourcing and
Worldwide Finance and
IndiZEN 2015 organized by
Staffing
Accounting BPO Services 2015
Kaizen Institute India
n
2015 BPeSA Business Process
Vendor Assessment
n
CIO 100 Award in Business
Outsourcing (BPO) Regional Awards
n
A Leader in 2015 Global
Transformation Category
n
Gold in three categories at the
Outsourcing 100 List
2015
2015 Stevie Awards
n
A Leader in NelsonHall NEAT
n
Silver EDGE Award for Best
Corporate Social Responsibility
Evaluation for Mortgage and Loan
Use of IT by Information
Program of the Year for WNS Cares
BPO for the overall market
Week
Foundation (WCF)
segment
n
EMC Transformers Award
Best New Product or Service of
n
A Leader in NelsonHall
the Year - Software (Other) for
2013, 2014
Marketing BPS NEAT Rankings
Verifare PlusSM
for the Overall segment and
Best New Product or Service of the
Marketing BPS Analytics
Year - Software - Integration Solution
for RePAX
wns.com
INDUSTRY-FOCUSED SOLUTIONS
Banking and Financial Services
Banking Operations
n
Check processing
n
Lock-box processing
n
ACH processing
n
Adjustments and record
retrievals
n
New account setup and
maintenance
n
Credit card operations
n
SAR and fraud operations
Investment Banking
n
Pitch books, company
profiles and financial
analysis
n
Financial models, forecasts
and updates
n
Research reports
preparation and authoring
n
Business intelligence and
analysis
Contact Center
n
Customer service
n
Technical help desk
n
Collections
n
Sales / up-sell / cross-sell
n
Customer retention
n
Credit management
Lending Services
n
Loan origination and
processing
Loan underwriting
Loan servicing
Healthcare
wns.com
Transformation Solutions
Consulting services
n
Program management
n
Process re-engineering
n
Quality and Six Sigma
services
n
Technology services
n
Providers
n
Medical billing and
collection
n
Medical coding
n
Research support and
administrative support
Insurance
Agency Services
n
Correspondence
n
Renewals
n
Terminations
n
Commissions
n
Special compensation
Policy Administration
n
Policy benefits
n
Policy reinstatements
and quotes
n
Policy changes
n
Inbound customer service
n
Endorsements
n
Renewals
n
Pre-renewals / expiry
premium
n
Lapses
n
Indexing and logging
n
Specialist line (marine,
engineering, high net worth)
n
Mid-term changes (specific
to healthcare)
n
Motor insurance database
updation
Investment Management
n
Trade compliance
n
Performance measurement
n
Credit research
n
Data management
n
Real estate
Manufacturing
Retail and
Consumer Packaged Goods
wns.com
Claims
n
Claim setup
n
Examination
n
Review
n
Settlement
n
Correspondence
n
Tax compliance
n
First notification of loss
n
Policyholder and broker
claim enquiries
n
Claim notification
processing adjustments,
endorsements and renewals
n
Claim assessment
n
Negotiations and litigation
n
Recovery check processing
n
Third-party claims
n
Subrogation
n
Supplier payments
n
Claims progression
n
Bodily injury claims
n
Delegated authority
payments
n
Claims bill payment
n
Claims adjudication
n
Manual claims intervention
n
Transfers and withdrawals
n
Loss adjusting transcription
Operations
n
Fault management
n
Change management
n
Chronic and RCA reporting
n
Sales performance reports
n
Store planning
n
Market intelligence
n
eMarketing
collaboration n
Simplified, shared global selffor demand-driven supply chain
service organization model with
and retail execution
local business partners for Finance
management window
& Accounting, Human Resource,
Information Technology, Indirect
n
Supply intelligence, supplier
Procurement
performance and risk
n
monitoring, contract
End-to end low cost shared services
management (partners and
for transaction processes and
virtual Centers of Excellence (COEs)
Revenue Management Solution suppliers)
for specialized services (tax,
n
Supply chain orchestration
n
Transaction and interactioninternal audit, IT architecture)
global trade shared services,
based campaign strategies
trading
partner
helpdesks,
n
Loyalty management
logistics
Next Gen Customer Service Solution
n
Credit control and collections
n
Moving from customer relationship
management to trans-channel
enhanced customer experience,
multi-channel commerce initiatives
n
Market
entry strategy,
balancing portfolio investments
n
Consumer and market insights,
innovation strategies
n
Power brand strategy,
marketing spends optimization
n
Retailer-supplier
Shared Services
n
Billing queries
n
Marketing analytics support
n
Billing support
n
Debt collection
Documentation
n
Bill of lading and airway
bill management
n
Freight corrections and
reporting
n
Billing and invoicing
n
Freight audit
n
Data transmission
n
Advance manifest
information
n
Customs and port
compliances
Customer Service
n
Customer help desk
n
eCommerce registration
n
Service / rate enquiries
n
Pre-advice and arrival
notifications
n
Cargo claims
n
Booking desk
n
Contact center
n
Customer and data file
administration
Telecommunications
Operations
n
PO creation
n
Driver logs and fuel tickets
n
Global tracking
n
Equipment control
n
Terminal operations
n
Transhipment and
cross-docking
Customer Acquisition
Order entry
Order fulfillment
Contract management
Directory publishing
Lead generation
Outbound sales
Sales analytics
Cross-selling and
up-selling analytics
Usage analytics
CRM analytics
Collection analytics
Web correspondence
Telemarketing
Inside sales
Finance
n
Accounts payable
n
Accounts receivable
n
Credit and collections
n
Vendor help desk
n
Detention and demurrage
reporting
n
Cost reporting, audit and
vendor reconciliation
n
General ledger / bank
reconciliation
n
Management reporting
Schedule maintenance
Routing creation and
maintenance
n
Stowage planning
n
Hazardous cargo approvals
n
n
Order provisioning
Multi-vendor tracking
Order tracking
Billing
Data management
(forms, administrations)
Ordering support
Operations
n
Fare filing and loading
n
Revenue management
n
Fares and ticketing
n
Queue processing
n
PNR servicing
n
Cargo operations support
Platform-based Service
Offerings
n
JADE - Passenger
revenue accounting solution
Verifare PlusSM - Automated
Web-based fare audit
solution
wns.com
SmartProSM - Automated
Pro-ration engine
n
RePAX - Automated flight
disruption management solution
Shared Services
n
Passenger / cargo revenue
accounting and auditing
services
n
Corporate finance and
accounting
n
Transactional accounting
n
Human resource
management
n
Fraud prevention and
control
n
Analytics and MIS
Sales Management
n
Campaign management
n
Sales management
n
Account and contact
management
n
Integrated sales planning
and analysis
Customer Financial
Management
n
Receivables and
collections management
n
Reconciliation
n
Bill disputes and client
queries
CROSS-INDUSTRY SOLUTIONS
Contact Center
Channels
Services
Languages
Customer service
Customer complaint
resolution
n
n
White mail
Chat
Loyalty program
management
Social Media
Arabic
Dutch
English
French
German
Italian
Nordic
HR support
Portuguese
Computer-aided Telephonic
Interviews (CATI)
Spanish
Procure-to-Pay
Order-to-Cash
Accounts payable
Expense reports
n
n
Payment processing
Accounts receivable
Order management
Product costing
Inventory accounting
Manufacturing accounting
Credit control
Record-to-Report
Collections
General accounting
Industry-specific Accounting
Passenger revenue
accounting
Corporate Functions
Fixed assets
Treasury
Cash management
Cost accounting
Inter-company accounting
n
n
Statutory reporting
Decision support
Claims management
Royalty accounting
Fiduciary accounting
Management accounting
HR Analytics
Recruitment Process
Payroll
wns.com
Travel Services
Employee Data
Management (Workforce
Management)
Legal Services
Property Law
Digital dictation
transcription
HIP back-office
Legal research
Litigation support
n
n
Web analytics
Procurement Analytics
Data Services
Data aggregation and
consolidation
Data cleansing
Demand forecasting
n
n
Market Research
(Primary Research)
Research design
Data collection
Strategy support
Data processing
Decision support
M&A research
n
n
Corporate finance
Equity research
Financial Research
Analytical support
Market intelligence
Supplier management
and analysis
Sourcing support
Shared Services
PowerPoint charts
MIS reporting
Data management
Business Research
(Secondary Research)
n
Company research
Management information
tools
Industry research
For Insurance
Customer lifecycle analytics
Business intelligence
Library services
Actuarial analytics
Underwriting analytics
Claims analytics
Transformation Solutions
Transformation strategy
definition and planning
Performance enhancement,
benchmarking and metric
definition
Process re-engineering
(Six Sigma, Lean)
Program and change
management
wns.com
Global, multi-domain
solution definition /
development
Technology Services
Application development,
maintenance and support
GLOBAL PRESENCE
Americas
Europe
Costa Rica
Poland
China
South Africa
USA
Romania
India
Sri Lanka
UK
The Philippines
UAE
Our network of 39 global delivery centers respond to needs for language, cultural alignment,
redundancy and 24/7 operations.
MANAGEMENT TEAM
Corporate
Management Team
Business Unit
Management Team
Keshav R. Murugesh
Sanjay Puria
R. Swaminathan
Ronald Gillette
Sanjay Jain
Krishnan Raghunathan
Suhrid Brahma
Manish Vora
Gautam Barai
Jay Venkateswaran
Deepak Gupta
Sanjeev Sinha
Arun Kharbanda
Sulakshana Patankar
Edwin Harrell
Chief Executive Officer,
WNS Assistance
**Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties
of merchantability or fitness for a particular purpose.
wns.com
India
Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, Vikhroli (West)
Mumbai 400 079
USA
15 Exchange Place
Jersey City, New Jersey 07302
UK
Malta House,
36-38 Piccadilly,
London, W1J 0DP
Australia
Suite 902 B, Level 9,
61 Lavender Street,
Milsons Point, Sydney NSW 2061
China
30F, Shun Tak Business Center,
246 Zhongshan Road 4,
Guangzhou 510000
Costa Rica
3rd Floor, Building H, Forum I
Business Park
Santa Ana, San Jose
The Philippines
1880 Building,
Eastwood City Cyberpark
Bagumbayan, Quezon City 1100
Poland
Luzycka Office Park
ul. Luzycka 6, Building B, 1st floor
81-537 Gdynia
Romania
Westgate Park, Building H1
24 Preciziei St.
Bucharest 062204
Singapore
3, Anson Road,
#07-01, Springleaf Tower
Singapore 079909
South Africa
Knowledge Park 2
Heron Crescent, Century City
Cape Town, 8001
Sri Lanka
HNB Towers, Level 12
479, T B Jayah Mawatha
Colombo 10
UAE
3W 113
Dubai Airport Free Zone,
P O Box 54378,
Dubai
wns.com