JANICE TAYLOR

#308-6 Newhaven Manors, Brampton, ON L6S 4J4

(905) 488-6701 (416) 671-2661
janice_taylor@rogers.com
OBJECTIVE: To obtain a position as Student Massage Therapist in which I can grow and develop my
skills, as well as, work experience

HIGHLIGHTS OF QUALIFICATIONS:

Medical administrate experience & related training ; Medical office Administrative Diploma
Computer proficient: MS Word, MS Excel, and other medical databases
Ability to interact effectively and in a supportive manner with persons of all backgrounds
Excellent telephone and communication skills; professional interpersonal and negotiation skills

Sound time management and organizational abilities to meet service standards and time lines
Strong leadership skills in developing cooperative team dynamics within a multi- disciplinary
healthcare environment
Able to respect and maintain privacy and dignity of patients; assure patient confidentiality at all
times
Friendly, courteous and articulate
Able to help patient/client in a professional and concerned manner
Certified in CPR-HCP and Standard First Aid

RELEVANT SKILLS AND EXPERIENCE:

Medical Office Administration

Assured the readiness of the reception area for each working day; opened the building at the
designated time and had all front desk activities fully operational at the start of business hours
Provided in person and telephone reception to clients and visitors
Managed busy waiting room, ensured smooth service
Effectively handled emergencies and patient incidents by notifying the physician, and
administering y emergency assistance as required
Prepared rooms for the physicians
Provided specialist referrals, scheduled appointments and placed reminder calls for regular and
walk-in patients
Registered and updated patients information into the database
Efficiently filled and distributed mail within required time frame
Maintained all client medical files ensuring that confidentiality standards are adhered to
Processed transactions and balanced daily figures
Strong data entry skills

Customer Service

Welcomed patients and directed them to the appropriate areas

Prepared sales transaction via cash register

Assisted customers, provided prompt and courteous service, resulting in repeat business
Ensured customer satisfaction through attention to details
Severed customers in an efficient and professional manner

JANICE TAYLOR

(905) 488-6701 (416) 671-2661

Page 2

Customer Service Cont

Balanced total sales with receipts at the end of each shift

Conducted inventory control every quarter and ensured accuracy of total products
Handled customer complaints through attentive listening and strong problem solving skills

EXPERIENCE:

Admin Support (Intern)

Centre for Education and Training,
Brampton, ON

2012

General Labour (Staffing agency)

Apple One, Brampton, ON

2008-2009

Medical Office Administrator

Family Care Walk-In Clinic & Family practice,
Brampton, ON

2007

Medical Office Administrator (Clinical Placement)

2007

Heart Lake Village Offices, Brampton, ON

Customer Service Representative

2004

Naturalizer, Brampton, ON

Customer Service / Food Preparation

2003

Burger King, Brampton, ON

EDUCATION:
Student Massage Therapist
Humber College, Toronto, ON

2012- Present

Medical Office Administrator Diploma

2007

CDI College, Brampton ON

Ontario Secondary School Diploma

Heart Lake Secondary School
References available upon request.

2004