BSNL

Improvement of CCR

Improvement of CCR
BSNL

Improvement of CCR
BSNL

Definition of CCR :
It is the ratio of Completed call and
processed calls by the exchange

Improvement of CCR
BSNL

Completed calls :
Only answered calls
or
Answered + busy + NR calls

Improvement of CCR
BSNL

Successful calls :
If Only answered calls are considered
CCR will be low, where network has
nothing to do.
If Answered + busy + NR calls are
considered as effective, CCR will be
better.

Improvement of CCR
BSNL

DOT / BSNL order :

Only answered calls are to be
considered for calculation of CCR.

BSNL

Improvement of CCR
BSNL

Target set by HQ
Junction Call = 61.64
STD call

= 56.07

Improvement of CCR
BSNL

Network congestion
Checking of Routing / Analysis
Alternate Routing
Signaling traffic overload
Setting of MIN-MAX value
CCS7 en-block signaling
Use of voice mail

Improvement of CCR
BSNL

Implementation of CCBS/CCNR
SMS alert in case of No-reply or Busy
Announcement in case of busy subscriber
on CW
Implementation of parallel ringing
Proper announcement to educate the calling
party about the status of called party
Network failure
Rack Loading
Proper Co-ordination with TX wing

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Improvement of CCR
BSNL

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Improvement of CCR
BSNL

Regular monitoring of Junction status

Regular monitoring of Junction Occupancy
Immediate augmentation if Occupancy >0.7
Route Diversity

Use of NMS

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Improvement of CCR
BSNL

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Improvement of CCR
BSNL

Periodic checking of exchange database

Checking with respect to Routing
Checking with respect to Charging
Checking with respect to MIN-MAX
Implementation of En-block Signaling in local network
Checking of proper over-flow of traffic
Checking of no-Loop in the network
Avoid unnecessary transit of Calls

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Improvement of CCR
BSNL

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Improvement of CCR
BSNL

Alternate Routing should not create any LOOP

If traffic in alternate path is very less, 50:50 traffic
should be given for proper utilization
ACD should have same characteristics with
respect to original ACH
Avoid giving too many alternate Path
Use GMSC in case of PSTN to CMTS / UASO

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Improvement of CCR
BSNL

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Improvement of CCR
BSNL

Normally two COCs are created against each TG

Due to Mobile and IN signaling traffic is increasing
COC needs to be augmented based on traffic
particularly on POIs
Signaling traffic is further increasing due to VAS
services
Splitting of TG in case of > 1000 CIC

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Improvement of CCR
BSNL

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Improvement of CCR
BSNL

Always use fixed numbering scheme

Always try to keep MIN=MAX to reduce
unnecessary holding time i.e. use closed numbering
scheme wherever possible
For this Create More ACH on same TG

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Improvement of CCR
BSNL

In CCS7 IAM, full address should go

Hence no SAM
Reduced holding time
CCR Improves

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Improvement of CCR
BSNL

Use of Voice Mail will definitely help to increase CCR

in case of Busy and No-reply
Our switches are not having in-built Voice Mail
We can go for revenue sharing model
Call forwarding to AMS on No-Reply condition by
default from switch

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Improvement of CCR
BSNL

SMS can be sent to called party having mobile, if his

PSTN is NR or Busy.
Subscriber activate call transfer to voice mail
Voice Mail system will send SMS to a pre-defined
mobile number
Call forwarding charge should be waived from the B
number
Call forwarding on No Reply should be given by
default

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Improvement of CCR
BSNL

Announcement to the caller in case of busy

subscriber.
Caller will get announcement for 30 second
After 30 second announcement will change and
request to caller to try after sometime.
Increase BSNL visibility and CCR also.

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BSNL

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Improvement of CCR
BSNL

Parallel ring will increase both CCR and revenue.

Access code : 12268
Available in EWSD technology
Should be available in all NT exchanges

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Improvement of CCR
BSNL

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Improvement of CCR
BSNL

Proper announcement to be given to educate the calling

party about the status of called party to avoid
unnecessary call attempt.

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Improvement of CCR
BSNL

In case of RLU / Main exchange failure proper

announcement to be given to avoid unnecessary call
attempt at the originating end on the specified level.
Artificial traffic in the network will affect CCR

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Improvement of CCR
BSNL

Very high call attempt

Termination is only on single DEL
Very high rejection
CSN rack problem
Very Very poor CCR
Always give lines on PRI

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Improvement of CCR
BSNL

CSN wise traffic to be checked

Based on traffic, re-arrangement to be done
Particularly call center numbers to be monitored

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Improvement of CCR
BSNL

Call centers are taking connectivity on PRI

Very high traffic on said PRI
Preferable to give connection from SMT instead TAN3G

Traffic monitoring on all call Centers is a must

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Inter-connect Traffic :
POIs having connectivity with CMTS is carrying
roaming traffic
High increase in Roaming traffic
High increase in SMS traffic
PUPE overloading

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BSNL

SOLUTION :
Increase more COC with Private CMTS
Re-distribution of PUPE

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