Documente Academic
Documente Profesional
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Doctor :
Ibrahim AlShaeir
Group :
1- Tasnim Tarek
2 -Yasmin Mohamed
3-Mohamed Salah
1- Services company
There are a lot of services
service ?
1- Reliability : Reliability of el-Ezz company is good.
2- responsiveness : responsiveness of el-Ezz company is
good and clerks are always under service.
3- courtesy : courtesy of el-Ezz company is good
4- Competence : competence of el-ezz company is very
good
5- access : access of el-ezz company is quite bad but the
company always work to solve this problem
6- communication : communication of el-ezz company is
very good and easy
7- credibility : credibility of el-ezz company is excellent and
satisfactory
8- security : security of el-ezz company is very excellent
9- understanding customer : el-ezz company always seek
to know customers well and meet their desires
10- tangibles : el-ezz company always make sure that it
has the best equipments and tools for this job
2_ production company
Samsung
company
Samsung
3- Reliability: Reliability is the likelihood that a product will not fail within
a specific time period. This is a key element for users who need the
product to work without fail.
So we will show a graph to know that the reability of samsung is very
good .
5-Conformance:
Conformance is the
precision with which the
product or service meets
the specified standards.
So the conformance for
samsung possess all of the
features defined .
8- Perceived Quality: Perceived Quality is the quality attributed to a good or service based on indirect
measures.
So when we talk about percervied quality of samsung we say that samsung has good percervied quality