FOOD AND BEVERAGE

MANAGEMENT
THE FOOD SERVICE
INDUSTRY

Learning Objectives:
1- Identifying segments of the food service
industry and its products
2 - Identifying and discussing three levels of
Management, Production and Service
Personnel of a Food and Beverage Operation

The Food Service Industry tends to be

separated into two sets of sectors:
A) Profit Oriented Sectors - Commercial OperationsMain objective is to maximize their profit level
B) The Cost Prevision Sector - Institutional OperationsMain objective is to minimize their cost level

LO1

A) Profit Oriented Sectors

- Independents
(Single Unit)
-Chain Restaurants (Multi-Unit)
- Franchises
*Franchisee
*Franchisor
B) The Cost Prevision Sector
- Management Companies
LO1

Products of Food Service

Industry
Products have two dimensions:
Features
The physical characteristics of the

product

Benefits
The satisfaction of the customer
LO1

The food service industrys

products may be defined as the
set of satisfactions or
dissatisfactions which customer
receives from a food service
experience
LO1

The satisfaction may be:

LO1
- Physiological
needs

What is management ?
Using what youve got -resources-to do what
you want to do -attain organisational
objectives

Resources
People
Money
Time

Energy
Product
Equipment
LO2

People in Food Service

A) Managers

Top Managers
Middle Managers
Supervisors
OR
Line Managers
Staff Managers
LO2

B) Production Personnel

Chefs
Cooks
Assistant cooks
Pantry Service Assistants
Stewards
Storeroom and Receiving Employees
Bakers
LO2

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C) Service Personnel

Dining Room Managers

Host/Captains/Maitre ds
Food Servers
Buspersons
Bartenders
Service Bartender
Beverage Servers
Cashiers
LO2

11

Organization Chart for a Restaurant

G e n e ra l M a n a g e r
C o n t r o lle r
R e c e iv in g / S t o r e r o o m C le r k

C a s h ie r

A s s is t a n t M a n a g e r
C hef
(H e a d C o o k )

C h ie f S t e w a r d

Sous C hef
( A s s is ta n t C o o k )

S te w a rd s

F o o d S e r v ic e
W o rk e rs

H e a d B a rte n d e r

B a rte n d e rs

B e ve ra g e S e rve rs

D in in g R o o m M a n a g e r

D in in g R o o m
C a p t a in
F o o d S e rve rs

B u s p e rs o n s

MEHMET
EMEK
MEHMETEMEK

LO2

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