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James O'Brien

3942 Willowind Dr. Pasadena, Texas 77504

(713) 927-4340

I have over 15 years of experience, including Director of Information Technology,

Network/Desktop Technician and as a Network Administrator in industries including
the Public Sector, Emergency Management, Cable Service Provider,
Communications, and Miscellaneous Repair Services.
My skills and experiences include: Cisco CCENT, Cisco CCNA-Switching and routing,
Microsoft Server 2008 r2, and 2012 r2, Microsoft Windows platforms, Microsoft
Office Suites, Managed Microsoft Exchange 2007 and 2013, Nortel Phone System,
Comcast BVE VoIP phone system, Managed Video surveillance systems, Managed
Secure ID Badge system. In both positions at the City of Texas City, I have worked
hand in hand with other department heads on projects that included any of the
above skills and more.
I have studied Information Technology and earned my Bachelor Degree in
Information Security at University of Phoenix and earned my Associates Degree at
I.T.T Technical Institute. I am looking to acquire a position where my education,
skills, experience and dedication, will benefit the company, while meeting my goals
of stable long-term employment.

Cisco CCNA-Routing and Switching
CJIS-Security Awareness Certification and Interpol
December 2016
Comp TIA A+

February 2014-February
February 2014-February
November 2013June 2000


City of Texas City, Texas City, Texas

April 2009-Present
Director of Information Technology

Project Manager for all City projects that include any IT related items.
Supports and maintains the Citys public safety software such as CAD (compu
dispatch), RMS (records management software), and JMS (jail management software
Maintenance and backup of the public safety software is performed on a daily basis
Create and implement CJIS security polices and City IT polices
Installs applications on individual PCs and/or servers as required
Responsible for assisting Emergency Management in preparedness and operations

Responsible for the Citys financial software (Munis)

Supports the Municipal Court software (Incode)
Work with various vendors to install and repair network or telephone issues
Prepares annual budget, orders supplies, and computer equipment for the City
Texas City
Works with department heads to obtain quotes for hardware and software
Works with governmental accounting procedures
Supports the Comcast BVE VoIP phone system
Answer phone and perform user helpdesk functions to assist users in
problem resolution
Support 25+ offices for the City over private and public fiber connections with
approximately 400+ users
Services include but not limited to: computers, laptops, servers, networks,
switches, routers, VPN concentrator, phones, air cards, printers, scanners, AV
security systems, and controlled entrance systems
Server Administrator over BlackBerry BES server, Tyler Technologies-Munis
(finance), OSSI (PD), INCODE (court), RMS (PD), CAD (PD), Exchange (2003,
2007 & 2013), Fire House (Fire dept.), Agenda Quick (commission agenda and
Managed City Facebook page for the City, Police Department, Emergency
Management and Texas City Music Fest

ADP Data Processing, Bedford, Texas

February 2008-April 2009
CTA 1 Systems Technician
Support car dealerships nation-wide with computer and network phone
Support Linux, UNIX and Windows operating systems
Proactive calls to confirm system running properly
Completed CCNA 1 and CCNA 2 courses with 4.0 at Tarrant County College


University of Phoenix Pasadena, Texas

December 2013
Bachelor of Science in Information Technology with a conventration in
Information Systems Security
I.T.T Technical Institute Houston, Texas
Associates of Applied Science in Electronics Engineering Technology
South Houston High School South Houston, Texas
General Studies



Skills include but not limited to: Managed IT Department, excellent customer services
skills. Installation Of Hardware & Software, Service on laptops, Software supported
includes: Windows Operating Systems, Windows Server 2003, 2008 & 2012, Microsoft
Office, Various Anti-Virus Programs, Tyler Technologies. Network wiring and
maintanence(Cat5, Cat6, fiber), Maintain network performance by performing network
monitoring and analysis, and performance tuning, Diagnose & replace components,
Maintain & modify network accounts, Maintained large projects of builds and
deployment. Prepare users by designing and conducting training programs; providing
references and support. Developing, testing, evaluating, and installing enhancements,
Maintaining documentation, Troubleshooting network problems; escalating problems to
vendor, Managed security badge access to criminal justice center
Major Projects:
Developing plans to migrate to private fiber for all city buildings
Complete network upgrade for Voice-over-IP phone system. Worked with
consultant to compile hardware needed and configure the HP network switches.
Converted Nortel Digital phone system to a Voice-over-IP system. Hosted
solution provided by Comcast so no capital expense for the phone equipment.
Financial program upgrade. Moved entire City from a DOS based system to a
web-based system.