1.

The concept of total quality control, i.e. that quality must be attended to at all
stages of the industrial cycle and throughout the organization, is the creation
of which of the following pioneers?
Your Answer: Genichi Taguchi
Correct Answer: Armand Feigenbaum

2.

The so-called 'Quality Gurus' of total quality management (TQM) do NOT

include one of the following:
Your Answer: Joseph M Juran
Correct Answer: Bill Cosby
Incorrect he is a Quality guru

3.

The specific concerns of total quality management (TQM) include a number of

aspects. Which is not normally associated with TQM?
Your Answer: Covering all parts of the organization
Correct Answer: Primarily a worker rather than a management activity
No this is normally associated with TQM

4.

The preferred method for achieving total quality in process output is:
Your Answer: Perform inspection at the next process
Correct Answer: Build and install an error-proof process and maintain it
No, this is not the total quality way

5.

Total quality management (TQM) programmes are more likely to remain

effective if a number of prescriptions are followed. Which of the following
prescriptions should not be followed?
Your Answer: TQM does not become a separate 'bolt-on' set of activities
Correct Answer: TQM should become a substitute for normal managerial
leadership

No this would be likely to help

6.

Which of the following would not normally be considered as a costs of

quality?
Your Answer: Marketing costs
Correct Answers: Marketing costs
Research and development costs

7.

Which one of the following would normally be considered as one of the costs
of quality?
Your Answer: Research and development costs
Correct Answer: Internal failure costs

8.

Which one of the following would normally be considered as one of the costs
of quality?
Your Answer: Marketing costs
Correct Answer: Appraisal costs

9.

Which one of the following would normally be considered as one of the costs
of quality?
Your Answer: Relocation costs
Correct Answer: Appraisal costs

10.

Which of the following would most commentators not regard as a quality

guru?
Your Answer: Philip Crosby
Correct Answers: Charles Handy
FW Taylor

11.

Which of the following would most commentators regard as one of the

quality gurus?
Your Answer: Henri Gantt
Correct Answer: Joseph Juran