Job Description

Job Title

Order Taker

Purpose of job

To handle all incoming room service food & beverage orders in a

timely and efficient manner.

Main task

To execute all mise-en-place duties and responsibilities as directed on time,

according to the predetermined standards.

To handle all food & beverage orders and requests as per the predetermined
standards and sequence.

To assist in organizing and arranging VIP guest amenities as directed.

To monitor and control the delivery and clearance procedures.

To have thorough knowledge of the menu, drinks list and wine list and to be able
to respond to guest inquiries and to up-sell appropriate food & beverage items.

To carry out cashiering functions and to balance cash float at the end of each shift.

Assist in the administration of the department by completing the necessary forms

and documents in a timely and accurate manner as directed.

Responsible of cleanliness in the work area.

Handles customer complaints whenever possible, or reports them to supervisors.

Reporting line
Food & Bevereage Supervisor
In the absence of the above, Restaurant Manager
Working relationships
Internal Kitchen, Bar, Front office, Stewarding, Housekeeping
External n/a

Performance Descriptions
Job title

Order Taker
Key result areas

Mis-en-place
Orders and requests

Delivery and clearance

Product knowledge
Cashiering
Telephone
Daily briefing
Cleanliness & Hygiene
Grooming

Standard of performance
100% prepare prior operation
100% accuracy

Meets time frame

100% as requested

100% completion

Zero guest complaint

100% familiar with outlet menu and

beverage list
100% accurate billing

100% compliance with hotel P&P

100% as per UAB global standard
Participate daily
100% adherence of cleaning standards
100% compliance with UAB global
standards