OTIF Failure!!

Is the business overloaded?

Or
The business is not doing things the way it needs to be done.

OTIF does not consider which one is your valuable customer, which one is providing
large volume of business. Mere a delivery failure will result in a 0 score on OTIF.
But a customer who is a frequent buyer is important in OTIF terms.
SATISFY YOUR FREQUENT BUYERS.