GLENDA GRIEGO

glens_suarez@yahoo.com

OBJECTIVE
Office manager with 10 plus years of front and back office experience in various private settings seeks a career with a
progressive organization where I can utilize my skills, experience and education to build rapport with patients and
motivate them to work toward improved dental health.

PROFESSIONAL EXPERIENCE
Office Manager

2008- 2014
HELEN H. IM, DDS
Temecula, CA and San Diego, CA
Developed, implemented and maintained company policies, procedures and government regulations to ensure
flawless execution of operational standards;
Directly supervise and manage staff in day to day activities in two separate office locations.
Maintain all office equipment and procure supplies needed in daily operations.
Manage and design all websites, advertising and social media.
Extensive knowledge of dental insurance billing, electronic attachments, and Care Credit financing.
Perform functions related to collections, accounts receivable, accounts payable and produce daily, monthly and
yearly financial reporting for business operations.
Explain treatment plans in detail as to why treatment was needed with use of intra-oral images, visual aids and
educational skills to ensure treatment acceptance by patients.
TMD/Sleep Apnea treatment and billing to medical insurance, TMNDX software
Eaglesoft dental billing and management software, Demandforce patient communication/appointment confirmation
software
Cerec Mastery Level 2 training/experience
Knowledge of Full Mouth Restorations, Orthodontics, Mercury Safe removal procedures, Clifford Testing/BioCompatible Dentistry, Implants and Cerec crowns/restorations
Maintain Doctor and hygiene schedules, vacation and all staff training

Office Coordinator

2006 - 2008
TOWN CENTER DENTAL GROUP
Chula Vista, CA
Established and maintained an effective and cooperative working relationship with staff and patients while
providing exceptional customer service.
Ensured each patients best interest was taken into consideration financially and health wise when presenting and
planning treatment.
Maintained a good working balance under pressure while performing multi-task assignments.
Provided courteous and a high level of customer service in handling complaints or concerns from employees and
patients.
Trained new personnel using visual, oral and hands on methods.

Front Office

2005 - 2006

JOHN LAFLEUR, D.D.S

Jamul, CA
Scheduled appointments, accounts receivable/payable, payroll, recall, insurance billing

EDUCATION
Business Administration, University of Phoenix 2006
Business Management, Axia Western International University 2005 2006
General Education, San Diego City College 2001- 2003