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Sean Higgins is considering the implementation of an incentive wage plan to increase

productivity in his small manufacturing plant. The plant is nonunion, and employees have been
compensated with only an hourly rate plan. Anne Trasker, Vice PresidentManufacturing, is
concerned that the move to an incentive compensation plan will cause direct laborers to speed
up production and, thus, compromise quality.

1. How might Higgins accomplish his goals while alleviating Trasker's concerns?

2. Does the compensation have to be all hourly rate or all incentive?

3. Can incentive compensation also apply to service businesses?

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