DUE3012

COMMUNICATIVE ENGLISH 2 PROCESS AND PROCE

e

USING FLOW CHART/DIAGRAM TO DESCRIBE PROCESSES AND PROC

PROCESS FLOW CHART

Definition
The Process Flow chart provides a visual representation of the steps in a
process. Flow charts are also referred to as Process Mapping or Flow Diagrams.
Constructing a flow chart is often one of the first activities of a process
improvement effort, because of the following benefits:

Gives everyone a clear understanding of the process

Helps to identify non-value-added operations

Facilitates teamwork and communication

What is the meaning of the
symbols in the flow chart?

Common Symbols in Flow Chart

Beginning or
End
Activities

Activities

Decision

Delay

Document

PREPARED BY:
SITI SYAIRAH BINTI IBRAHIM
ENGLISH UNIT, GENERAL STUDIES DEPARTMENT

DUE3012
COMMUNICATIVE ENGLISH 2 PROCESS AND PROCE
e

USING FLOW CHART/DIAGRAM TO DESCRIBE PROCESSES AND PROC

If you have Microsoft Word or Excel, you can access a gallery or symbols in the
Shapes function, together with a description of their use. The next step is to
identify the process steps and link them together with direction arrows.
Example
Flow chart for the process of getting out of bed in the morning:

START

DELAY

ALARM
RINGS

SET FOR 5
MINUTES

READY TO GET UP
NO

HIT
SNOOZE
BUTTON

AVERAGE 3 TIMES

YE
S
CLIMB
OUT OF
THE BED

the process when you know that the snooze bar gets hit three times, postponing the inevitable by five minut
ing information beside the boxes.
END

PREPARED BY:
SITI SYAIRAH BINTI IBRAHIM
ENGLISH UNIT, GENERAL STUDIES DEPARTMENT

DUE3012
COMMUNICATIVE ENGLISH 2 PROCESS AND PROCE
e

USING FLOW CHART/DIAGRAM TO DESCRIBE PROCESSES AND PROC

PREPARED BY:
SITI SYAIRAH BINTI IBRAHIM
ENGLISH UNIT, GENERAL STUDIES DEPARTMENT