Questionnaire for Consumer buying

behaviour
Survey of telecommunication
services
1. Name :____________________________________________
2. Address :___________________________
___________________________
___________________________
3. Sex: a. Male b. Female
4. Age :_____
5. Educational Qualification :__________
6. Occupation :_____________
7. Monthly Income
a) Upto Rs. 5000 b) Upto Rs. 10000/-
c) Upto Rs. 150000/- d) Above Rs. 15000/-
8. Which telephone service is going to using?
Type of Service
a) Landline b) Internet
c) Mobile d) Telegram
9. Where did you get information about this telephone services?
a) T.V. b) newspaper
c) Hording d) friends
e) Showroom f) other (specify)
10. Which Telephone service provider service you using?
) BSNL b) IDEA c) Airtel
d) TATA d) Reliance e) Others
11. Which other telephone services did you consider before deciding to buy this service?
1) _________________________
2) _________________________

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 3) _________________________
12. For which major purpose would you buy this services that you have bought for?
(a) Family (b) Personal use+ Business
(c)Business only (d) Main business with side business (e) Education

13. Atleast 3 most important reasons for choosing this services?

) Pulse rate b) Post paid
c) Prepaid base d) Service
e) Easy scheme f) Company reputation
g) Low price
14. Do you think that Telecom services provided by Government or private?
1) Government 2) Private Why?
_____________________________________________
15. While buying this service with which phone services you were in duel mental
condition?
Service provider names 1. _______________________
2. _______________________
Why ____________________________________________________________
16. Are you satisfied with the “After Sales Service”?
) Very Satisfied b) Satisfied
) c) Average d) Need improvement
17. Are you satisfied with Welcome method?
a) Very Satisfied b) Satisfied
c) Average d) Need improvement
18. After your opinion about employee of BSNL?
(a) Good service provider (b) Best personnel’s
(c)Care taker of customers (d) Egoist
(e) Nothing else (f) Any other specify
19. What is your opinion about competitive strength about BSNL?
b) 100% agreed b) 50% agreed
c) Not agreed
20. Do you won’t to suggest area’s of approachnity that BSNL service has ?
Yes. Why? __________________________________________________________

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No. Why? __________________________________________________________
21. Do you won’t any additional features in the exiting BSNL services?
Answer: 1) _________________________________________________
2) _________________________________________________
3) _________________________________________________