CBAP Babok Diagrams

Certified Business Analysis
Professional (CBAP)
Task Notes
Basma Gamal
12/29/2014
Contents
Chapter 1
Introduction .......................................................................................................................... 3
Chapter 2
Business Analysis Planning & Monitoring ........................................................................... 5
TASK 1-
PLAN BUSINESS ANALYSIS APPROACH ........................................................................................... 6
TASK 2-
CONDUCT STAKEHOLDER ANALYSIS ............................................................................................... 8
TASK 3-
PLAN BA ACTIVITIES .................................................................................................................. 10
TASK 4-
PLAN BA COMMUNICATION ....................................................................................................... 12
TASK 5-
PLAN REQUIREMENTS MANAGEMENT PROCESS ........................................................................... 14
TASK 6-
MANAGE BA PERFORMANCE ...................................................................................................... 16
Chapter 3
Elicitation ............................................................................................................................ 19
TASK 1-
PREPARE FOR ELICITATION .......................................................................................................... 20
TASK 2-
CONDUCT ELICITATION ACTIVITY ................................................................................................. 22
TASK 3-
DOCUMENT ELICITATION RESULTS .............................................................................................. 24
TASK 4-
CONFIRM ELICITATION RESULTS .................................................................................................. 26
Chapter 4
Requirements Management and Communication ............................................................ 29
TASK 1-
MANAGE SOLUTION SCOPE & REQUIREMENTS ............................................................................ 30
TASK 2-
MANAGE REQUIREMENTS TRACEABILITY ..................................................................................... 32
TASK 3-
MAINTAIN REQUIREMENTS FOR RE-USE ...................................................................................... 34
TASK 4-
PREPARE REQUIREMENTS PACKAGE ............................................................................................ 36
TASK 5-
COMMUNICATE REQUIREMENTS ................................................................................................. 38
Chapter 5
Enterprise Analysis ............................................................................................................. 41
TASK 1-
DEFINE BUSINESS NEED.............................................................................................................. 42
TASK 2-
ASSESS C APABILITY GAPS ........................................................................................................... 44
TASK 3-
DETERMINE SOLUTION APPROACH .............................................................................................. 46
TASK 4-
DEFINE SOLUTION SCOPE ........................................................................................................... 48
TASK 5-
DEFINE BUSINESS CASE .............................................................................................................. 50
Chapter 6
Requirements Analysis ....................................................................................................... 53
TASK 1-
PRIORITIZE REQUIREMENTS ........................................................................................................ 54
TASK 2-
ORGANIZE REQUIREMENTS ......................................................................................................... 56
TASK 3-
SPECIFY AND MODEL REQUIREMENTS ......................................................................................... 58
TASK 4-
DEFINE ASSUMPTIONS AND C ONSTRAINTS ................................................................................... 60
TASK 5-
VERIFY REQUIREMENTS .............................................................................................................. 62

1
TASK 6-
VALIDATE REQUIREMENTS .......................................................................................................... 64
Chapter 7
Solution Assessment and Validation ................................................................................. 67
TASK 1-
ASSESS P ROPOSED SOLUTION ..................................................................................................... 68
TASK 2-
ALLOCATE REQUIREMENTS ......................................................................................................... 70
TASK 3-
ASSESS ORGANIZATION READINESS ............................................................................................. 72
TASK 4-
DEFINE TRANSITION REQUIREMENTS ........................................................................................... 74
TASK 5-
VALIDATE SOLUTION .................................................................................................................. 76
TASK 6-
EVALUATE SOLUTION PERFORMANCE .......................................................................................... 78
Chapter 1
Introduction
Chapter 2
Business Analysis Planning & Monitoring
Chapter 3
Elicitation
Task 1- Plan Business Analysis Approach
Task 1- Prepare for Elicitation
Task 2- Conduct Stakeholder analysis
Task 2- Conduct Elicitation Activity
Task 3- Plan BA Activities
Task 3- Document Elicitation Results
Task 4- Plan BA Communication
Task 4- Confirm Elicitation Results
Task 5- Plan Requirements Management Process

Task 6- Manage BA Performance
Chapter 4
Requirements Management and Communication
Task 1- Manage Solution Scope & Requirements

Task 2- Manage Requirements Traceability
Task 3- Maintain Requirements for Re-use
Task 4- Prepare Requirements Package
Task 5- Communicate Requirements
Chapter 5
Enterprise Analysis
Chapter 6
Requirements Analysis
Task 1- Define Business Need
Task 1- Prioritize Requirements
Task 2- Assess Capability Gaps
Task 2- Organize Requirements
Task 3- Determine Solution Approach
Task 3- Specify and Model Requirements
Task 4- Define Solution Scope
Task 4- Define Assumptions and Constraints
Task 5- Define Business Case
Task 5- Verify Requirements

Task 6- Validate Requirements
Chapter 7
Solution Assessment and Validation
Task 1- Assess Proposed Solution

Task 2- Allocate Requirements
Task 3- Assess Organization Readiness
Task 4- Define Transition Requirements
4
Task 5- Validate Solution
Task 6- Evaluate Solution Performance
77
63
Chapter 2
Business Analysis Planning & Monitoring
Task 1- PLAN BUSINESS ANALYSIS APPROACH
Input
1. Business Need
2. Expert Judgment
3. Organizational Process Assets
Output
Business Analysis Approach
Tasks using this Output
1. (2.3) Plan BA Activities
2. (2.5) Plan Requirements Management Process
Elements
1.
2.
3.
4.
5.
6.
7.
8.
Timing of Business Analysis Work

Formality And Level Of Detail Of Business Analysis Deliverables
Requirements Prioritization
Change Management
Business Analysis Planning Process
Communication With Stakeholders
Requirements Analysis and Management Tools
Project Complexity
Techniques
1. Decision Analysis
2. Process Modeling
3. Structured Walkthrough
Stakeholders
1.
2.
3.
4.
5.
6.
Customer, Domain SME, End User or Supplier

Implementation SME
Project Manager
Tester
Regulator
Sponsor
Task 2- CONDUCT STAKEHOLDER ANALYSIS
Input
1. Business Need
2. Enterprise Architecture
Output
Stakeholder List, Roles, and Responsibilities
2. (2.4) Plan BA Communication
3. (3.1) Prepare for Elicitation
4. (4.1) Manage Solution Scope & Requirements
5. (6.1) Prioritize Requirements
Elements
1. Identification
2. Complexity of Stakeholder Group
Number and variety of direct end users
Number of interfacing business processes and automated systems
3. Attitude and Influence
Attitude towards business analysis
Attitude towards collaboration
Attitude towards the sponsor
Attitude towards team members
Influence on the project
Influence in the organization
Influence needed for the good of the project
Influence with other stakeholders
4. Authority Levels For Business Analysis Work
Techniques
1. General Techniques
Acceptance and Evaluation Criteria Definition
Brainstorming
Interviews
Organization Modeling
Process Modeling
Requirements Workshops
Risk Analysis
Scenarios and Use Cases and User Stories
Scope Modeling
Survey/Questionnaire
2. RACI Matrix (Responsible , Accountable , Consulted , Informed)
3. Stakeholders Map
Stakeholders
1. Domain SME
2. Implementation SME
3. Project Manager
4. Tester
5. Regulator
6. Sponsor
Task 3- PLAN BA ACTIVITIES
10
Input
1.
2.
3.
4.

Business Analysis Performance Assessment
Organizational Process Assets
Output
Business Analysis Plan(s)
1.
2.
3.
4.
5.
6.
7.
8.
(2.4) Plan BA Communication

(2.5) Plan Requirements Management Process
(2.6) Manage BA Performance
Elicitation
Requirements Management and Communication
Enterprise Analysis
Elements
1. Geographic Distribution of Stakeholders
Collocated
Dispersed
2. Type of Project or Initiative
3. Business Analysis Deliverables
4. Determine Business Analysis Activities
Unique Number
Activity description
Assumptions
Dependencies
Milestones
Techniques
1. Estimation
2. Functional Decomposition
3. Risk Analysis
Stakeholders
1.
2.
3.
4.
5.
6.
Customer, Domain SME, End User, and Supplier

Implementation SME
Operational Support
Project Manager
Tester
Sponsor
11
Task 4- PLAN BA COMMUNICATION
12
Input
1.
2.
3.
4.

Business Analysis Plan
Output
Business Analysis Communication Plan
1. (4.4) Prepare Requirements Package
2. (4.5) Communicate Requirements
Elements
1. Geography
2. Culture
Relationship to time
Relationship to task completion
Relationship to contracts
Relationship to formal and informal authority
3. Project Type
4. Communication Frequency
5. Communication Formality
Techniques
Stakeholders
1.
2.
3.
4.
5.
6.
7.
8.
Customer and Supplier

Domain SME
End User
Implementation SME
Project Manager
Tester
Regulator
Sponsor
13
Task 5- PLAN REQUIREMENTS MANAGEMENT PROCESS
14
Input
1. Business Analysis Approach
2. Business Analysis Plan(s)
Output
Requirements Management Plan
1. (2.6) Manage BA Performance
2. (3.2) Conduct Elicitation Activity
3. (4.1) Manage Solution Scope & Requirements
4. (4.2) Manage Requirements Traceability
Elements
1. Repository
2. Traceability
3. Select Requirements Attributes
Absolute reference
Author of the requirement
Complexity
Ownership
Priority
Risks
Source of the requirement
Stability
Status
Urgency
4. Requirements Prioritization Process
5. Change Management
Cost and time estimates of change
Benefits and risks of the change
Recommended course of action for change
6. Tailoring the Requirements Management Process
Organizational culture
Stakeholder preferences
Complexity of project, project phase, or product (product, service, or result)
Organizational maturity
Availability of resources
Techniques
2. Problem Tracking
3. Risk Analysis
Stakeholders
1. Domain SME
2. End User
4. Operational Support
5. Project Manager
6. Tester
7. Sponsor
15
Task 6- MANAGE BA PERFORMANCE
16
Input
1.
2.
3.
4.
Business Analysis Performance Metrics

Business Analysis Plan(s)
Organizational Performance Standards
Output
1. Business Analysis Performance Assessment
2. Business Analysis Process Assets
2. Organization Process Assets
Elements
1. Performance Measures
2. Performance Reporting
3. Preventive And Corrective Action
Techniques
Interviews
Lessons Learned Process.
Metrics and Key Performance Indicators
Problem Tracking
Process Modeling
Root Cause Analysis
2. Variance Analysis
Stakeholders
1.
2.
3.
4.
Domain SME and End User

Implementation SME, Operational Support, and Tester
Project Manager
Sponsor
17
18
Chapter 3
Elicitation
19
Task 1- PREPARE FOR ELICITATION
20
Input
1. Business Need
2. Solution Scope and Business Case
3. Stakeholder List, Roles, and Responsibilities
Output
1. Scheduled Resources
2. Supporting Materials
1. (3.2) Conduct Elicitation Activity
Elements
1. Clarify the specific scope for the selected elicitation technique and gathers any necessary supporting
materials.
2. Schedule all resources (people, facilities, equipment).
3. Notify appropriate parties of the plan
Techniques
Brainstorming
Document Analysis
Focus Groups
Interface Analysis
Interviews
Observation
Prototyping
Stakeholders
1. All Stakeholders
2. Project Manager
21
Task 2- CONDUCT ELICITATION ACTIVITY
22
Input
1.
2.
3.
4.
5.
6.
Business Need
Scheduled Resources
Solution Scope and Business Case
Supporting Materials
Output
1. Elicitation Results
1. (3.3) Document Elicitation Results
Elements
1. Tracing requirements
2. Capturing requirement attributes
3. Metrics
Techniques
1. Data Dictionary and Glossary
Brainstorming
Document Analysis
Focus Groups
Interface Analysis
Interviews
Observation
Prototyping
Stakeholders
1. Customer, Domain SME, End User, Supplier and Sponsor
2. Implementation SME, Operational Support, Project Manager, Supplier and Tester
3. Regulator
23
Task 3- DOCUMENT ELICITATION RESULTS
24
Input
1. Elicitation Results
Output
1. Requirements [Stated]
2. Stakeholder Concerns
Tasks using Requirements [Stated]
1. (3.4) Confirm Elicitation Results
2. (5.1) Define Business Need
4. (6.4) Specify and Model Requirements
5. (7.4) Define Transition Requirements
Tasks using Stakeholder Concerns
1. (3.4) Confirm Elicitation Results
2. (5.5) Define Business Case
3. (6.5) Define Assumptions and Constraints
4. (7.3) Assess Org. Readiness
Elements
Documentation can take a number of forms, including:
Written documents describing the outcomes, such as meeting minute
Visual or audio recordings
Whiteboards (either actual or virtual) where notes are retained until they are transferred to
another medium.
Techniques
Brainstorming
Document Analysis
Focus Groups
Interface Analysis
Interviews
Observation
Problem Tracking
Prototyping
Stakeholders
Business Analyst
25
Task 4- CONFIRM ELICITATION RESULTS
26
Input
1. Requirements [Stated, Unconfirmed]
2. Stakeholder Concerns [Unconfirmed]
Output
1. Requirements [Stated, Confirmed]
2. Stakeholder Concerns [Confirmed]
Tasks using Requirements [Stated, Confirmed]
1. (5.1) Define Business Need
Tasks using Stakeholder Concerns[Confirmed]
2. (6.5) Define Assumptions and Constraints
3. (7.3) Assess Org. Readiness
Elements
Refer to the description of the relevant technique for unique aspects of confirming the results of the
Interview and Observation techniques.
Techniques
Interviews
Observation
Stakeholders
Any stakeholder who has participated in other elicitation tasks may participate in this task.
27
28
Chapter 4 Requirements Management and

Communication
29
Task 1- MANAGE SOLUTION SCOPE & REQUIREMENTS
30
Input
1.
2.
3.
4.

Solution Scope
Stakeholder, Solution, or Transition Requirements [Communicated or Traced]
Output
Requirements [Approved]
1. Maintain Requirements For Re-Use
2. Assess Proposed Solution
3. Allocate Requirements
Elements
1.
2.
3.
4.
Solution Scope Management

Conflict and Issue Management
Presenting Requirements For Review
Approval
Techniques
1. General techniques (Problem Tracking)
2. Baselining
3. Sign Off
Stakeholders
1.
2.
3.
4.
Domain SME
Implementation SME
Project Manager
Sponsor
31
Task 2- MANAGE REQUIREMENTS TRACEABILITY
32
Input
1. Requirements
2. Requirements Management Plan
Output
Requirements [Traced]
1. (4.1) Manage Solution Scope and Requirements
Elements
1. Relationships
Necessity
Effort
Subset
Cover
Value
2. Impact Analysis
3. Configuration Management System
Techniques
1. Coverage Matrix
Stakeholders
2. Project Manager
3. Tester
33
Task 3- MAINTAIN REQUIREMENTS FOR RE-USE
34
Input
2. Requirements
Output
Requirements [Maintained and Reusable]
2. Future Initiatives
Elements
1. Ongoing Requirements
2. Satisfied Requirements
Techniques
None
Stakeholders
1. Business Analyst
2. Domain SME
35
Task 4- PREPARE REQUIREMENTS PACKAGE
36
Input
1.
2.
3.
4.
Business Analysis Communication Plan

Requirements
Requirements Structure
Output
Requirements Package
1. (4.5) Communicate Requirements
Elements
1. Work Product and Deliverables
Meeting agendas and minutes
Interview questions and notes
Facilitation session agendas and notes
Issues log
Work plan, status reports
Presentation slides used during the project
Traceability matrices
2. Format
Techniques
1. Requirements Documentation
2. Requirements for Vendor Selection
Stakeholders
1.
2.
3.
4.
5.
6.
Domain SMEs and End Users

Implementation SMEs
Project Managers
Regulators
Sponsors
Testers
37
Task 5- COMMUNICATE REQUIREMENTS
38
Input
1. Business Analysis Communication Plan
2. Requirements
3. Requirements Package
Output
Communicated Requirements
1. (4.1) MANAGE Solution Scope and Requirements
Elements
1. General Communication
Enterprise Analysis Tasks
Elicitation Tasks
Requirements Analysis Tasks
Solution Assessment and Validation Tasks
2. Presentations
Formal Presentation
Informal Presentation
Techniques
1. Requirements Workshops
Stakeholders
1. All
39
40
Chapter 5
Enterprise Analysis
41
Task 1- DEFINE BUSINESS NEED
42
Input
1. Business Goals and Objectives
Output
Business Need
1. (2.1) Plan Business Analysis Approach
2. (2.2) Conduct Stakeholder Analysis
3. (3.1) Prepare for Elicitation
4. (3.2)Conduct Elicitation Activity
5. (5.2) Assess Capability Gaps
6. (5.3) Determine Solution Approach
7. (5.4) Define Solution Scope
10.
(6.5) Verify Requirements
11.
Requirements Mgt. and Communication
Elements
1. Business Goals and Objectives
Specific
Measurable
Achievable
Relevant
Time-bounded
2. Business Problem or Opportunity
3. Desired Outcome
Techniques
1.
2.
3.
4.
5.
6.
Benchmarking
Brainstorming
Business Rules Analysis
Focus Groups
Functional Decomposition
Root Cause Analysis
Stakeholders
1.
2.
3.
4.
5.
Customer or Supplier
Domain SME and End User
Implementation SME
Regulator
Sponsor
43
Task 2- ASSESS CAPABILITY GAPS
44
Input
1. Business Need
3. Solution Performance Assessment
Output
Required Capabilities
1.
2.
3.
4.
5.
(5.3) Determine Solution Approach

(5.4) Define Solution Scope
(6.1) Prioritize Requirements
Elements
1. Current Capability Analysis
2. Assessment of New Capability Requirements
3. Assumptions
Techniques
1. Document Analysis
2. SWOT Analysis
Stakeholders
1. Customer and Supplier
2. Domain SME, End User, Implementation SME, and Sponsor
45
Task 3- DETERMINE SOLUTION APPROACH
46
Input
1. Business Need
3. Required Capabilities
Output
Solution Approach
1. (5.4) Define Solution Scope
Elements
1. Alternative Generation
2. Assumptions and Constraints
3. Ranking and Selection of Approaches
Techniques
Benchmarking
Brainstorming
Decision Analysis
Estimation
SWOT Analysis
2. Feasibility Analysis
Stakeholders
1. Customer, Domain SME, End User and Supplier
3. Sponsor
47
Task 4- DEFINE SOLUTION SCOPE
48
Input
1.
2.
3.
4.
Assumptions and Constraints

Business Need
Required Capabilities
Solution Approach
Output
Solution Scope
1.
2.
3.
4.
5.
6.
7.
8.
9.
(3.1) Prepare for Elicitation

(3.2) Conduct Elicitation Activity
(5.5) Define Business Case
(6.2) Organize Requirements
(7.2) Allocate Requirements
(7.3) Assess Org. Readiness
Elements
1. Solution Scope Definition
2. Implementation Approach
3. Dependencies
Techniques
Interface Analysis
Scope Modeling
User Stories
2. Problem or Vision Statement
Stakeholders
1.
2.
3.
4.
Domain SME
Implementation SME
Project Manager
Sponsor
49
Task 5- DEFINE BUSINESS CASE
50
Input
1.
2.
3.
4.

Business Need
Solution Scope
Stakeholder Concerns
Output
Business Case
1.
2.
3.
4.
5.
6.
7.
8.
9.
(3.1) Prepare for Elicitation

(3.2) Conduct Elicitation Activity
(6.2) Organize Requirements
(7.3) Assess Org. Readiness
Elements
1.
2.
3.
4.
Benefits
Costs
Risk Assessment
Results Measurement
Techniques
1.
2.
3.
4.
5.
6.
Decision Analysis
Estimation
Risk Analysis
SWOT Analysis
Vendor Assessment
Stakeholders
1.
2.
3.
4.
Sponsor
Domain SME
Implementation SME
Project Manager
51
52
Chapter 6
53
Task 1- PRIORITIZE REQUIREMENTS
54
Input
1.
2.
3.
4.
5.
Business Case
Business Need
Requirements
Output
Requirements [Prioritized]
1.
2.
3.
4.
(7.1) Assess Proposed Solution

(7.5) Validate Solution
Elements
1. Basis for Prioritization
Business Value
Business or Technical Risk
Implementation Difficulty
Likelihood of Success
Regulatory or Policy Compliance
Relationship to Other Requirements
Stakeholder Agreement
Urgency
2. Challenges
Non-negotiable Demands
Unrealistic Tradeoffs
Techniques
Decision Analysis
Risk Analysis
2. MoSCoW Analysis
Must
Should
Could
Wont
3. Time boxing/ Budgeting
All In
All Out
Selective
4. Voting
Stakeholders
1.
2.
3.
4.
Domain SME
Implementation SME
Project Manager
Sponsor
55
Task 2- ORGANIZE REQUIREMENTS
56
Input
3. Solution Scope
Output
Requirements Structure
1. (4.4) Prepare Requirements Package
Elements
1. Levels of Abstraction
2. Model Selection
User Classes, Profiles, or Roles
Concepts and Relationships
Events
Processes.
Rules
Techniques
1.
2.
3.
4.
5.
6.
7.
8.
9.

Data Flow Diagrams
Data Modeling
Process Modeling
Scenarios and Use Cases
Scope Modeling
User Stories
Stakeholders
1. Domain SME, End User, Implementation SME, and Sponsor
2. Project Manager
57
Task 3- SPECIFY AND MODEL REQUIREMENTS
58
Input
2. Requirements Structure
Output
Requirements [Analyzed]
2. (6.5) Verify Requirements
3. Requirements Mgt. and Communication
Elements
1.
2.
3.
4.
5.
Text
Matrix Documentation
Models
Capture Requirements Attributes
Improvement Opportunities
Automate Or Simplify The Work People Perform
Improve Access To Information
Reduce Complexity Of Interfaces
Increase Consistency Of Behavior
Eliminate Redundancy
Techniques
Data Dictionary and Glossary
Data Flow Diagrams
Data Modeling
Interface Analysis
Non-functional Requirements Analysis
Process Modeling
Prototyping
Sequence Diagrams
State Diagrams
User Stories
Stakeholders
Any Stakeholder
59
Task 4- DEFINE ASSUMPTIONS AND CONSTRAINTS
60
Input
1. Stakeholder Concerns
Output
1.
2.
3.
4.
(5.4) Define Solution Scope

(7.1) Assess Proposed Solution
Elements
1. Assumptions
2. Business Constraints
3. Technical Constraints
Techniques
1. Problem Tracking
2. Risk Analysis
Stakeholders
2. Project Manager
3. All Stakeholders
61
Task 5- VERIFY REQUIREMENTS
62
Input
1. Requirements [Any Except Stated]
Output
Requirements [Verified]
1. (6.6) Validate Requirements
Elements
1. Characteristics of Requirements Quality
Cohesive
Complete
Consistent
Correct
Feasible
Modifiable
Unambiguous
Testable
2. Verification Activities
Techniques
Problem Tracking
Structured Walkthrough
2. Checklists
Stakeholders
All Stakeholders
63
Task 6- VALIDATE REQUIREMENTS
64
Input
1. Business Case
2. Stakeholder, Solution, or Transition Requirements [Verified]
Output
Requirements [Validated]
1. (7.5) Validate Solution
Elements
1.
2.
3.
4.
5.
Identify Assumptions
Define Measurable Evaluation Criteria
Determine Business Value
Determine Dependencies for Benefits Realization
Evaluate Alignment with Business Case and Opportunity Cost
Techniques
1.
2.
3.
4.
5.

Prototyping
Risk Analysis
Structured Walkthrough
Stakeholders
All Stakeholders
65
66
Chapter 7
67
Task 1- ASSESS PROPOSED SOLUTION
68
Input
1. Assumptions and Constraints
2. Requirements [Prioritized and Approved]
3. Solution Option(s)
Output
Assessment of Proposed Solution
1. Solution Selection or Design
Elements
1. Ranking of Solution Options
2. Identification of Additional Potential Capabilities
Techniques
1. Acceptance and Evaluation Criteria Definition
3. Vendor Assessment
Stakeholders
1.
2.
3.
4.
5.
6.
Domain SME
Implementation SME
Operational Support
Project Manager
Supplier
Sponsor
69
Task 2- ALLOCATE REQUIREMENTS
70
Input
1. Requirements [Prioritized and Approved]
2. Solution [Designed]
3. Solution Scope
Output
Requirements [Allocated]
2. Solution Selection or Design
Elements
1. Solution Components
Available resources
Constraints on the solution
Dependencies between requirements
2. Release Planning
Techniques
1.
2.
3.
4.
5.
6.

Decision Analysis
Process Modeling
Stakeholders
1.
2.
3.
4.
5.
6.
7.
8.
Customers and Suppliers

Domain SME
End User
Implementation SME
Operational Support
Project Manager
Tester
Sponsor
71
Task 3- ASSESS ORGANIZATION READINESS
72
Input
1.
2.
3.
4.
Enterprise Architecture
Solution Scope
Solution [Designed]
Stakeholder Concerns
Output
Organizational Readiness Assessment
Elements
1. Cultural Assessment
2. Operational or Technical Assessment
3. Stakeholder Impact Analysis
Functions
Location
Tasks
Concerns
Techniques
Data Flow Diagrams and Process Models
Focus Groups , Interviews and Survey/Questionnaire
Problem Tracking
Risk Analysis
SWOT Analysis
2. Force Field Analysis
Stakeholders
1.
2.
3.
4.
5.
Domain SME
Implementation SME
Operational Support
Project Manager
Sponsor
73
Task 4- DEFINE TRANSITION REQUIREMENTS
74
Input
1.
2.
3.
4.
Organizational Readiness Assessment

Requirements [Stated]
Solution [Deployed]
Solution [Designed]
Output
Transition Requirements
2. (6.5) Verify Requirements
Elements
1. Data
2. Ongoing Work
3. Organizational Change
Techniques
1. Business Rules Analysis
2. Data Flow Diagrams , Process Modeling and Organization Modeling
3. Data Modeling
Stakeholders
1.
2.
3.
4.
5.
6.
7.
8.
9.
Customer
Domain SME
End User
Implementation SME
Operational Support
Project Manager
Regulator
Tester
Sponsor
75
Task 5- VALIDATE SOLUTION
76
Input
1. Solution [Constructed]
2. Requirements [Prioritized and Validated]
Output
1. Identified Defects
2. Mitigating Actions
3. Solution Validation Assessment
1. (7.6) Evaluate Solution Performance
2. Solution Implementation
Elements
1. Investigate Defective Solution Outputs
2. Assess Defects and Issues
Techniques
1. Acceptance and Evaluation Criteria Definition
2. Root Cause Analysis
3. Problem Tracking
Stakeholders
1.
2.
3.
4.
5.
6.
7.
8.
Domain SME
End User
Implementation SME
Operational Support
Project Manager
Tester
Regulator
Sponsor
77
Task 6- EVALUATE SOLUTION PERFORMANCE
78
Input
1.
2.
3.
4.
Business Requirements
Identified Defects
Solution Performance Metrics
Solution [Deployed]
Output
1. Solution Performance Assessment
1. (5.2) Assess Capability Gaps
Elements
1. Understand Value Delivered By Solution
2. Validate Solution Metrics
3. Solution Replacement or Elimination
Ongoing Cost versus Initial Investment
Opportunity Cost
Necessity
Sunk Cost
Techniques
1.
2.
3.
4.
Decision Analysis
Focus Groups
Observation
Stakeholders
1.
2.
3.
4.
5.
Customer, Domain SME, and Supplier.

End User.
Operational Support
Regulator
Sponsor
79

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Certified Business Analysis

Business Analysis Planning & Monitoring ........................................................................... 5

PLAN BUSINESS ANALYSIS APPROACH ........................................................................................... 6

CONDUCT STAKEHOLDER ANALYSIS ............................................................................................... 8

PLAN BA ACTIVITIES .................................................................................................................. 10

PLAN BA COMMUNICATION ....................................................................................................... 12

PLAN REQUIREMENTS MANAGEMENT PROCESS ........................................................................... 14

MANAGE BA PERFORMANCE ...................................................................................................... 16

PREPARE FOR ELICITATION .......................................................................................................... 20

CONDUCT ELICITATION ACTIVITY ................................................................................................. 22

DOCUMENT ELICITATION RESULTS .............................................................................................. 24

CONFIRM ELICITATION RESULTS .................................................................................................. 26

Requirements Management and Communication ............................................................ 29

MANAGE SOLUTION SCOPE & REQUIREMENTS ............................................................................ 30

MANAGE REQUIREMENTS TRACEABILITY ..................................................................................... 32

MAINTAIN REQUIREMENTS FOR RE-USE ...................................................................................... 34

PREPARE REQUIREMENTS PACKAGE ............................................................................................ 36

COMMUNICATE REQUIREMENTS ................................................................................................. 38

Enterprise Analysis ............................................................................................................. 41

DEFINE BUSINESS NEED.............................................................................................................. 42

ASSESS C APABILITY GAPS ........................................................................................................... 44

DETERMINE SOLUTION APPROACH .............................................................................................. 46

DEFINE SOLUTION SCOPE ........................................................................................................... 48

DEFINE BUSINESS CASE .............................................................................................................. 50

Requirements Analysis ....................................................................................................... 53

PRIORITIZE REQUIREMENTS ........................................................................................................ 54

ORGANIZE REQUIREMENTS ......................................................................................................... 56

SPECIFY AND MODEL REQUIREMENTS ......................................................................................... 58

DEFINE ASSUMPTIONS AND C ONSTRAINTS ................................................................................... 60

VERIFY REQUIREMENTS .............................................................................................................. 62

VALIDATE REQUIREMENTS .......................................................................................................... 64

Solution Assessment and Validation ................................................................................. 67

ASSESS P ROPOSED SOLUTION ..................................................................................................... 68

ALLOCATE REQUIREMENTS ......................................................................................................... 70

ASSESS ORGANIZATION READINESS ............................................................................................. 72

DEFINE TRANSITION REQUIREMENTS ........................................................................................... 74

VALIDATE SOLUTION .................................................................................................................. 76

EVALUATE SOLUTION PERFORMANCE .......................................................................................... 78

Business Analysis Planning & Monitoring

Task 1- Plan Business Analysis Approach

Task 1- Prepare for Elicitation

Task 2- Conduct Stakeholder analysis

Task 2- Conduct Elicitation Activity

Task 3- Plan BA Activities

Task 3- Document Elicitation Results

Task 4- Plan BA Communication

Task 4- Confirm Elicitation Results

Task 5- Plan Requirements Management Process

Requirements Management and Communication

Task 1- Manage Solution Scope & Requirements

Task 1- Define Business Need

Task 1- Prioritize Requirements

Task 2- Assess Capability Gaps

Task 2- Organize Requirements

Task 3- Determine Solution Approach

Task 3- Specify and Model Requirements

Task 4- Define Solution Scope

Task 4- Define Assumptions and Constraints

Task 5- Define Business Case

Task 5- Verify Requirements

Solution Assessment and Validation

Task 1- Assess Proposed Solution

Task 5- Validate Solution

Task 6- Evaluate Solution Performance