Rebecca Baughman

OBJECTIVE
To obtain a challenging position in a professional company that utilizes my current
education and customer service skills. Fluent in Spanish
PROFESSIONAL DEVELOPMENT
Successfully passed NHA exam
Passed Licensed Real Estate Leasing Agent exam
COMPUTER SKILLS
Experienced in Microsoft Word, Excel, Outlook, QuickBooks, Rent Roll, and Yardi
EXPERIENCE
Customer Service, KG&Comp
KG&Comp Glen Ellyn, IL 2/11-current
Answering customer phone calls
Cancelling accounts
Handling customer conflict and resolution
Administrative duties: maintaining files for manager, completing daily paperwork
for the floor and resolution of complaints
Customer Service, BHM Golf
BHM Golf, Villa Park, IL 5/07-12/29/08
Sent daily invoices to customers
Checked on orders with customers and inside reps to ensure orders were fulfilled
correctly
Received and shipped out customer orders daily
Organized and maintained store front
Handled customer conflict and resolution
Received customer payments and processed them into QuickBooks
Paid Vendors in a timely manner
Leasing Consultant, Hinsdale Lake Terrace Apartments
The Laramar Group LLC, Hinsdale, IL. 3/1/06 7/18/06

Successfully leasing vacant apartments using acquired customer service and

phone techniques thus increasing/maintaining property occupancy
Efficiently completed verification process of prospective tenants (Conformation
of work, rental and credit history)
Prepared and completed all resident lease and renewal paperwork.
Proficient in Rent Roll and Yardi.
Skilled in general office duties, including answering phones, filing, preparing

correspondence, and greeting residents.

Prepare and implement marketing strategies to achieve occupancy goals.
Resolution of any emergency situations or conflicts with residents.

Leasing Consultant, Timberlake Apartments

Heritage Trail LLC, Mt. Prospect, IL, 9/1/05 2/28/06
The Laramar Group LLC, Mt. Prospect, IL 3/1/05 9/1/05

Successfully leasing vacant apartments using acquired customer service and

phone techniques thus increasing/maintaining property occupancy
Efficiently completed verification process of prospective tenants (Conformation
of work, rental and credit history)
Experienced in accounts receivable, preparing bank deposits, and collections.
Prepared and completed all resident lease and renewal paperwork.
Proficient in Rent Roll.
Skilled in general office duties, including answering phones, filing, preparing
correspondence, and greeting residents.
Prepare and implement marketing strategies to achieve occupancy goals.
Resolution of any emergency situations or conflicts with residents.

Cashier, Portillos
Downers Grove, IL May 2002 March 2005

Extensive customer service contact via phone and direct orders

Assisted in all daily operations of restaurant management
Maintained cash register logs to maintain cash accuracy.
Food preparation
Phone/Fax orders
Assisted store manager in all daily operations to maintain restaurant.

References available upon request