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1
DECLARATION
I, Tarun Sharma to declare that the research project report entitled “MARKETING
for Post Graduate Diploma In Management is my own endeavors and it has not
been submitted
2
ACKNOWLEDGEMENT
My first regards are to almighty God, it was my great trust and belief on him
First of all my whole gratitude towards Mr. Rajeev Gupta, Faculty, IIMT
PRIYAGOLD .
Tarun Sharma
3
PREFACE
To start any business the success entirely depends on the marketing research done
about the particular product and the consumer attitude towards the product.
Marketing research plays a vital role in a business to make it success. The topic
I have tried to put my best effort to complete this task on the basis of skill
I have tried to put my maximum effort to get the accurate statistical data, if
any error or any mistake in collecting the data, please ignore it.
survey was conducted in New Delhi. A sample of 200 retailers had been taken.
4
TABLE OF CONTENTS
CHAPTER II
DECLARATION 2
ACKNOWLEDGEMENT 3
PREFACE 4
SYNOPSIS 8
EXECUTIVE SUMMARY 9
CHAPTER III
INTRODUCTION 10
AREA OF STUDY 11
RESEARCH OBJECTIVE 12
5
CHAPTER IV
LITERATURE REVIEW 22
CHAPTER V
COMPANY PROFILE 26
INDUSTRY PROFILE 27
MARKETING STRATEGIES 31
MANAGEMENT HIERARCHY 33
COMPARISON WITH OTHER BUSINESS 37
CHAPTER VI
PROJECT SUMMARY 39
CHAPTER VII
BRAND NAME 40
DISTRIBUTION SYSTEM 43
CONSUMER BUYING BEHAVIOR 48
CHAPTER VIII
RESEARCH METHODOLOGY 52
DATA ANALYSIS & INTERPRETATION 55
MARKET POTENTIAL 60
6
CHAPTER IX
SWOT ANALYSIS 62
RECOMMENDATION 66
LIMITATION 67
CHAPTER X
CONCLUSION 68
BIBLIOGRAPHY 69
QUESTIONNAIRE 70
7
SYNOPSIS
potential of PRIYAGOLD.
8
EXECUTIVE SUMMARY
PRIYAGOLD is a part of Surya Food & Agro Ltd. When this industry to enter in
the biscuit industry then a lot of competitors were there but they didn’t frustrate
The major customer knows to PRIYAGOLD through its quality and family
pack. Now PRIYAGOLD has good market condition in New Delhi and very soon
its probability to cover in all over India. Customer more attract from its good
whom its project would not have been a successful. I also interviewed a few major
customer to know about their opinion about the company and other competitors.
This helps me in data collection, marketing strategies and assessment. I was able
to know about customer preference and choice of PRIYAGOLD brands and other
9
INTRODUCTION
not only the part of topic but also a very important aspect of business organization.
In present scenario, competitors are major problem of business. Now a days, each
and every organization first of all try to demolish the competitors steps. If any new
organization going to start then firstly it will sure focus on activity of competitors
biscuits. Market share and potentiality helps into organization that where
organization stands in the market or what are the major chances to increase sales or
cover the entire market. This important aspects gives knowledge to organization
about quality, price or choice of the consumer etc. For all the circumstances,
retailers play important role for organization. They give a perfect information to
So perfect supplies, competitor’s activity, market share and potentiality are very
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AREA OF STUDY
WEST DELHI:
SUHASH NAGAR
HARI NAGAR
RAJOURI GARDEN
PRATAP NAGAR
INDER PURI
BALJEET NAGAR
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RESEARCH OBJECTIVE
AIM: To find out the retail outlets coverage in respect of supplies & competitive
OTHER OBJECTIVE:
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RESEARCH METHODOLOGY
also define research as a scientific and systematic search for pertaining information
of a specific topic. It is the pursuit of truth with the help of study, observation,
These steps are not a contrived sequence of independent steps; they consist of a
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(1) SPECIFYING RESEARCH OBJECTIVES
In this step of the research process, researchers must first obtain answers to
the questions,
If these questions are not properly answered at the outset, the study is likely to be
misdirected and to pursue vague or obscure goals, the probable result will be that
Clearly, this step in the research process must involve both the manager and
the researcher. One source of research error is poorly conceived study. Much of
the responsibility for specifying research objectives necessarily lies with the
manager.
purpose of study” Without a great deal of assistance. Hence, if this step in the
research process is not to be major source of error, the manager and the researcher
After a satisfactory statement of the study’s purpose and objectives has been
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objectives. The contents of such a list will be determined by the objectives of the
After the research objectives have been specified (step 1) and the list of
needed information has been prepared (step 2), the researcher should determine
outside sources, certainly, the researcher should not collect data from the field until
needed information is not available from secondary sources, the researcher will
have to collect data in the field, and so it will be necessary to design a data
collection project.
design not using experimental designs where possible); using a large scale study
instead of a small scale study, or vice versa; using poor experimental designs; and
still others.
collection project, the following five issues must be given attention first:-
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A. SHOULD THE RESEARCH BE EXPLORATORY OR CONCLUSIVE ?
and the situation leading to the request for research. Exploratory research is
when the research findings are expected to result in specific decision being
Next, the researcher must identity who has the needed information how it can
be obtained.
SAMPLE BE USED?
of the universe, the researcher may want to use a large scale statistical study.
However, if the project is concern with finding a “best” way rather than a
typical way of doing something such as laying out the main floor of a fast food
restaurant the research may well consists of the analysis of a few selected cases.
RESEARCH
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If conclusive research is being undertaken, the research project may include
research design, the researcher must decide such things as where and when
measurements will take place and how the experimental variable will be
applied.
DESIGNED?
giving all interviewers the same data collection from to use when they interview
large population such as all families with children at home or all retail grocery
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populations, a sample is selected. Various type of samples are possible, but they
1. Non Profitability
2. Probability
The researcher must also decide how large a sample to select. Marketing
research sample very from fewer 10 to several thousand. The research must
consider the problem at hand, the budget and the accuracy needed in the data
members of the field force. Their methods used in the field in the field are very
important, for they usually involve a substantial part of the research budget and are
a potential source of error through lack of both validity and reliability. Fieldwork
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methods are dictated largely by the method of collecting data, the sampling
THE FINDINGS
After all the interviews and / or observations have been made,the completed data
collecting forms must be processed in a way that yield the information the project
was designed to obtain. First, the forms needed to be edited to ensure that
instructions were followed, that all questions were asked observations made, and
that the resulting data are consistent and logical. Next, the data is prepared for
tabulation. This means that the data must be assigned to categories and then coded
so the responses can be put in to the computer. The responses are usually tabulated
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DATA COLLECTION METHOD
research for all relevant data. Data is the foundation of all market research. Data
or facts may be obtained from several sources. Data can be classified as:-
1. PRIMARY DATA
2. SECONDARY DATA
Primary data is the data gathered for the first time by the researchers. If the
primary data.
Secondary data is the data borrowed from secondary sources by the researcher.
Secondary data can be internal or external i.e. internal records of the company or
20
In a Market Research Project Field Work has a very vital role to play. As a
matter of fact, its the back bone of any Market Research Project. Field Work
undergo a lot of Field Work. For the purpose researcher has to visit various
cinema halls, public attractive places, colleges and school canteens etc.
The whole area, which was to be surveyed, was divided into different
carried out. The research worked in the field for a span of half month.
Later on whole data, which was collected from field, was well scrutinized
and tabulated for analysis. Its interpretation has been provided in most easy to
I hope that this project will clear all the doubts and perceptions, which come
up in your minds occasionally and I hope that our data analysis and key findings
will throw some more light on Biscuit Industry. At the end I am very much
confident and pleased to state that this project will solve the purpose of
PRIYAGOLD BISCUITS.
21
LITERATURE REVIEW
MARKETING
they need and want through creating, offering and freely exchanging products and
MARKETING STRATEGY
Marketing strategy is a set of objectives, policies and rules that leads the
2. Positioning
3. Product
4. Price
5. Place
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6. Promotion
8. Marketing research
MARKET:
the seller engaged in the mass production, mass distribution and mass
promotion of one product for all buyers. Market segment consists of a large
midway between mass marketing and individual marketing. Through this the
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consumer's minds. The positioning requires that every tangible aspect of
product, price, place and promotion must support the chosen positioning
strategy. Company should develop a unique selling proposition (USP) for each
brand and stick to it, PPL consistently promotes its DAP fertilizer by Higher
yield at lower cost. As companies increase the number of claims for their
brand, they risk disbelief and a loss of clear positioning. In general a company
must avoid four major positioning errors. Those are under positioning over
(3) PRODUCT: A product is any offering that can satisfy a need or want. The
major types of basic offerings are goods, services, experiences, events, places,
products has it's life cycle. The product strategies are modified in different stages
(4) PRICE: It is the most important aspect in company's point of view. Price of
the product will be decided by the company according to the competitor's price.
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(5) PLACE: This plays a major role in the entire marketing system. the company
manager must develop a preliminary marketing strategy plan for introducing the
new product in to the market. The plan consists of three parts. The first part
describes the target market's size, structure and behavior. The second part out
lines the planned price, distribution strategy and marketing budget for the first
year. The third part of the development describes the long run sales and profit
25
COMPANY PROFILE
Company was established in December 1993 and brought out its value and
manufacture 22 varieties of Biscuits both Sweet and Salt, Widely accepted and
mercurial growth is attributed to its M.D. Mr. B.P. Aggarwal who have got years
of rich experience and depth of knowledge in the field of biscuit, made it possible
to penetrate the nook and the corner of Northern and Western parts of India
70 tones a day production. The company has planned to achieve turnover of Rs.
The company has an existing dealer network of over 1000 distributors spread over
in the North and the West. It is planning to increase it distribution strength to 1100
26
INDUSTRY PROFILE
product. The applicability has grown due to the liberalization, competition and
In this project the various branding strategies adopted by the company has
been studied and compared on the basis of current market scenario. It gives the
idea about the market share enjoyed by the different companies in the Biscuit
industry. The objective of this report is to give the market share of PRIYAGOLD
biscuits in the Indian capital (New Delhi). It has been made possible by knowing
the consumer's behavior and by studying the patterns adopted by the retailers. It
gives us very precise view about the existing demand of PRIYAGOLD biscuits
Biscuits derive its name from a French word meaning twice backed bread,
Biscuits in general have a good shelf life, which is higher than all other snack
India is the second largest producer of biscuits in the world after the U.S.A.
but still the per capita consumption is only 2.3 kg/year of developed countries. As
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per the latest survey done by N.C.A.E.R., 49 biscuits are consumed in rural areas.
The penetration of biscuits into households stands at an average of 83.2% with the
Biscuits are reserved for the small-scale sector but there are strong
possibilities of the industry being deserved in line with the government policy of
liberalization. The net effect thus would be greater choice for the consumer as well
The country production of the biscuits during 1997-98 was 18.6 Lac tons of
which 1/2 was manufactured by the organized sector. The industry turn over was
The annual growth rate of the industry is about 12.5%. However, the growth
The organized sector consists of large, medium and small scale biscuit
The major players in this sector are Britannia, , Parle G, Priyagold etc. the
unorganized sector comprises of small bakery units, cottage and household type
production of biscuits during 1998-99 is estimated to be about 19.5 lack tons. Out
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of which 1/2 again is expected from unorganized sector. The industry turnover is
2990 crores.
Surya Food & Agro, makers of Priya gold biscuits, doubled capacity from
aggressive mode, the North dominated biscuit player has increased its ad budget to
Rs. 5 crore this year from Rs. 3 crore last year. Surya has also recently invested
about Rs. 5 crore in the modernization and expansion of its production and packing
its production capacity of 40 tonnes per day to 100 tonnes per day by next
year. The aim: to take the current turnover of Rs. 50 crore to Rs. 100 crore by the
year 2001.
The low priced brand claims to have a 15 per cent market share in the North
and is aggressively eyeing a bigger bite of the Rs. 2,500 crore biscuit industry.
The brand plans to gain a 40 per cent market share in the North by the year of
2001.
The company's strategy has been to attract new consumer segments and widen its
consumer base with its well packaged low priced offerings. Surya's success has
29
I hope that this project will clear all the doubts and perception, which come
up in your minds occasionally and I hope that my data analysis and key findings
will throw some more light on Biscuit industry. At the end I am very much
confident and pleased to state this project will solve the purpose of PRIYAGOLD
BISCUITS.
30
MARKETING STRATEGY
marketing is one of the dynamic fields within the management arena. The market
positively. Therefore it is not surprising that new market idea keep surfacing to
The market process is applicable to more than goods and services. Anything
related to market including ideas, events, policies, prices and personalities comes
percentage term more people is quality conscious and not price conscious.
Customer satisfaction is very important part of the organization that at any cost
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Nowadays a good relation with customer is very important for organization. Sale
also a major aspect for growing business. It means keep the old customer and try
Every organization should be careful about it's competitors step, because they can
Companies are increasing by pursuing market beyond their borders. When they
enter other countries they must follow the tradition of that country and also they
make plan for local market that which type of product has more demand and how
Promotional Strategy
advertisement according to convenient of the people and the feature of the product.
several types of which makes helpful to increase sales and turnover of the
organization.
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MANAGEMENT HIERARCHY
Ultimate responsibility for the product quality, overall responsibility for the
MANAGEMENT REPRESENTATIVES
responsibility for ensuring that quality system requirement of the company are
- Coordinating with HRD for the training requirement relating to the quality
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DEPARTMENTAL HEADS
Various departmental heads are appointed who are responsible for the following:
observed.
product management and sales operation for both domestic and overseas market.
PRIYAGOLD has R & D setup at Noida and is actively pursuing several projects.
internal projects, R & D is also executing several projects, both onshore and
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PROFESSIONAL SERVICES ORGANIZATION (PSO):
the growing
transportation.
major functions like sales order processing and invoicing PPC, Finance, HRD,
inventory, Call maintenance etc are fully computerized and integrated with each
other having electronic mail facilities, all customer orders are transferred
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CFO
DGM
FINANCE MANAGER
EXECUTIVES
activities of the firm. The end product of accounting is financial statement such as
position.
These statements and reports assist the Finance Manager in assessing the past
Finance manager deals with cash and Bank. The company has well-developed
vested with the deputy general manager. Under the finance manager, there are the
executives.
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COMPARISON WITH OTHER BUSINESS
organization always comprises with other same business and according to market
When I was in the field for Surya Food and Agro Ltd. I found many products,
position and main competitor is BRITANNIA with the second position. Except
these two branches so many brand is as a competitor of PRIYAGOLD and they are
covering some parts of markets. These brands are PARLE-G, ANMOL &
APSARA.
not only providing good quality but also providing small chocolate with small pack
of biscuits. Parle-G has good taste for especially for children. Yammi biscuit is
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In my provided area the share of the market is as follows.
BRITANNIA 35%
PARLE-G 20%
ANMOL 3%
When we compared with other businesses then we follow the quality, price,
some good brand of products. Anmol, Parle-G, & Apsara are also giving good
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PROJECT SUMMARY
After going thick on the things, now time is to make a complete picture. While
making a product a SKU (stock keeping unit) of the shop retailers think about the
GMROI (gross margin return on investment) and they promote the brand which
provide them highest. They can expect return in the form of profit margin,
company schemes, window display and reference of the shop. Among these
company schemes make the difference and are the highest sources of motivation
after profit margin. Retailing demands a constant push from the company.
the discerning buyers and retail push to in different buyers. The manufacturer
should understand consumer behavior because retailers can’t help quality and
stress on it because 58% retailers said that it is demand why they sell
behavior. Considering them as a team, working for the company may help them to
company in inner of the retailers. This can be done by setting values club for
retailers so that they may exchange views with the company and help in
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BRAND NAME
Jeera Top
Cashew Masala
Cheez Bit
K. C. Butter
K. C. Chocolate Vanilla
K .C. Strawberry
Marie Lite
Nice Day
Coconut Crunch
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Crack & Cheers
Glucose – V
Cheese Cracker
Magic Gold
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PRODUCTS OF PRIYAGOLD
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DISTRIBUTION CHANNEL
MANUFACTURER
STOCKIST
DISTRIBUTOR
RETAILER
CUSTOMER
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Distribution in marketing context means the transfer of goods from producer
to consumer, as we all know. In a distribution system, we are to first find out what
In Biscuit Industry, where flow of goods, matters a lot, it is must to consider the
Operational Research
Logistic Mix
NATURE OF PRODUCT: Bakery items are consumer goods and are constantly
in demand. Once a consumer does not find it in the retail shop, head may instantly
choose the another, at least for trial and here beings the decrease of market share.
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PRIYAGOLD should not be always available in retail shop but be visible to
customer also.
should be a source of quick supply to customer because from this place basic
supply starts.
cost of vehicle is essential and shipment must be planned so those vehicles are
effectively employed.
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3. OPERATIONAL RESEARCH
How?
4. LOGISTIC MIX
There has been little close examination of possible saving in area of physical
"Customer want products available in right sizes, at the right time, in right packet
and right condition. This is possible if five key decisions are coordinated.
Facility
Inventory
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Communication
Utilization
Transport
of goods from end of production time to customer. Logistic incorporates the total
47
CONSUMER BUYING BEHAVIOR
Understanding the buying behavior of the target market as the essential task of
all the individuals and households who buy or acquire good and services for
personal consumption. The buying behavior tries to find out the answers for the
questions, who buys? How do they buy? Where do they buy? Do they buy?
BEHAVIOR
There are four major factors that influence the buying behavior such as cultural
etc.
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(2) SOCIAL FACTORS: A consumer behavior is also
The buying role could be classified into four parts. These are initiator,
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(2) TYPES OF BUYING BEHAVIOR
Consumer decision taking varies with the type of buying decision. There are
Here are five stages in buying decision process namely problem recognition
behavior.
The buying process starts with the buyers recognition of a problem of need.
The buyer sense a difference between his actual state and desired state.
There are different sources from where a consumer can gather information
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function etc. from the many alternative consumers at last choose the best one
for him.
After purchasing the product and services the consumer will experience
show the probability of buying the product the next time, satisfied customer
will say good thing about the product, proving the statement that "satisfied
some action against it. They may try to reduce the dissonance by
buyers need.
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RESEARCH METHODOLOGY
understood.
1. I visited the dealers & retailers and gathered information required by the
questionnaire.
2. For employing strong based to the research I tried to inquire the position of
PRIYAGOLD, and how satisfied they are with them if they are already selling those.
3. Final ranks were obtained by giving weight to individual ranks possessed by the
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RESEARCH PURPOSE
RESEARCH DESIGN
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Data collection method
RESEARCH INSTRUMENT
Questionnaire and observation are two basic methods of collecting primary data. In
my study we have employed both the methods for the collection of primary data that
suffices all research objectives. Secondary data sources like WEBSITE of company,
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DATA ANALYSIS
brand name.
biscuits.
biscuits.
biscuits.
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(d) 18 % retailers keeping above 15 brands of
PRIYAGOLD biscuits.
PRIYAGOLD biscuits ?
[ ] YES [ ] NO
Ans: Out of 400 retailers it is found that 368 retailers are having
PRIYAGOLD biscuits then it is found that 360 retailers are having Classic Cream
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Milk biscuits So,
biscuit.
baked biscuits.
biscuits ?
[ ] Problem with supply [ ] People don’t like it
Ans: Out of 40 retailers who are not having Classic
[ ] Distributor [ ] Wholesaler
[ ] Direct
biscuits ?
Ans:
(a) 28 % retailers sale PRIYAGOLD biscuits down
58
(d) 5 % retailers sale PRIYAGOLD biscuit more than
MARKET POTENTIAL
59
Market potential of the PRIYAGOLD is much positive in competitive era and
will sure cover the maximum market share of biscuit product. Potentiality of any
product depends upon the futuristic performance of the product. It depends that
For great potentiality it is necessary to improve those factors which are going to
effect retailers. In my study, I found some factors, which can help to cover great
potentiality.
Some places distributors not able to cover his particular area. That should be
improved.
These factors are very important for the organization. If company is able to
improve these all factors then definitely its market share will more increase.
Retailers will take more interest to sell PRIYAGOLD biscuit and customer will
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SWOT ANALYSIS
STRENGTHS
61
Leading FMCG product.
Quality maintenance.
WEAKNESS
Schemes and strategies formulated are national and not locally adopted.
OPPORTUNITY
62
Competing companies are not getting due success.
THREATS
Retailer said that due to irregular supply, he does not keep PRIYAGOLD. He
said that people could easily buy PRIYAGOLD but there is no supply of
product.
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Retailer said that he keeps PRIYAGOLD because he earns a good profit
margin.
Some retailers ask for the gift like Calendar, Notepad, Diary and Wall clock etc.
with quoting the example of some other companies, which are not in bakery.
Most of retailer says that salesman of PRIYAGOLD biscuits does not pay
goods on credit.
Some retailer very much angry from the distribution system of scheme. They
have achieved the target at the end of March but yet did not get the scheme.
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RECOMMENDATION
be fulfilled at that time itself, following points were understood to be taken into
company.
satisfaction.
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Everything should not be left on wholesalers, as time to time sales person
LIMITATIONS
The time causes major hindrances. If the retailer was not willing to respond at
Sometimes the right person was not at place, so it was difficult to get my
The respondents might have shown bias or behaved artificially so exact picture
66
lot of problem about India biscuit’s industrial profile.
CONCLUSION
After going thick on the thing, now time is to make a complete picture.
While making a product a SKU (Stock Keeping Unit) of the shop retailers think
about the GMROI (Gross Margin Return On Investment) and they promote the
brand which provide them highest. They expect return in the form of profit
margin, company schemes, window display and references of the shop. Among
these, company schemes make the differences and are the highest source of
motivation after profit margin. Retailing demands a constant push from the
company.
the discerning buyers and retail push to in different buyers. The manufacturer
67
should understand consumer behavior because retailers can't help quality and price.
It is only up to dealers said it is demand they sell PRIYAGOLD 42% agree that at
as a team working for the company may help them to be attached to the company.
Setting values club for retailers so that they may exchange views with the company
BIBLIOGRAPHY
BOOKS
INTERNET
www.priyagold.com
www.google.com
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QUESTIONNAIRE
[ ] YES [ ] NO
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3. If No, What is the reason for non-availability of
PRIYAGOLD?
[ ] YES [ ] NO
[ ] Direct
[ ] Priyagold [ ] ParleG
[ ] Britannia [ ] Other
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10. What are the average monthly sales of PRIYAGOLD?
11. Would you like to give any suggestion regarding proper supply?
____________________________________________________________
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