Process Flow Diagram for ARAPU

1- Draw the process flow diagram for ARAPU.

This task is designed for students to understand how they could map out a process (often complex) in
practice. Although there will be some minor differences, most students achieve something like the
following map.
This process map gives a good indication of exactly what each stage does and it uses symbols to
denote what each activity contains (storage, operation, or inspection). Moreover, it gives a good
indication of the flow of claims through the process, most importantly identifying the recycling activity that
loads the first four stages (as identified in this process map) with an extra 100 claims per week to
process. The map also identifies the current capacity (in terms of number of people) of each stage.
Notice how many store triangle symbols there are. Each of these is an accumulation of applications.
Whenever applications wait in one of these, it is slowing their progress through the process.