Training Needs Analysis

If you think training is

expensive try ignorance!

Learning Outcomes
Define a training needs
analysis (TNA)
Explain the significance of a
TNA
Explain the process for carrying
out a TNA
Conduct a TNA
Report the findings of a TNA
2

The Training Process

Identify
Identify
the
the

Need
Need

Evaluate
Evaluate

Plan
Plan

the
the
Training
Training

the
the
Training
Training

Deliver
Deliver
the
the
Training
Training

What is a training needs

analysis?
A training needs
analysis is the
method of
determining if a
training need
exists and if it
does, what
training is required
to fill the gap.
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Why should you conduct a

TNA?
Avoid training for training sake.
Supports cost effective training.
Targets areas of greatest need.
Gives information on the organisations
climate.
Gives commitment from managers and
trainers
Separates the symptoms from the causes.
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How can a need to

identified?
Complaints from staff, customers/clients
Poor quality work
Frequent errors
Large staff turnover
Indicators
Indicators
of
of aa
Deadlines not being met
need
need
Conflict amongst staff
New equipment systems
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Job information that

needs to be collected
How
How
often?
often?

Job roles
Job process
Task list
Job problems
Task frequency
Task difficulty
Task importance

How
How
hard?
hard?

How to do a TNA - process

1.Document
Document the
theproblem
problem
1.
2.investigate
investigatethe
theproblem
problem
2.

77
steps
steps

3.Plan
Planthe
the needs
needs analysis
analysis
3.
4.Select
Select the
thetechnique
technique
4.
5.Conduct
Conductthe
theanalysis
analysis
5.
6.Analyse
Analyse the
thedata
data
6.
7.Report
Reportthe
thefindings
findings
7.

Techniques for carrying out

TNAs
Interviews
Survey questionnaires
Job descriptions and person
specifications
Critical incidents
Log books and other company
records
Industry seminars
Supervisors reports
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Report the findings

Title page
Executive summary
Table of contents
Introduction
Recommendation
Training Plan
Data collection and analysis methods
Cost analysis, proposed costs of
recommended solutions
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Recap!
A TNA is the method of determining if a
training need exists and if it does, what
training is required to fill the gap.
Much of the TNA process is about
asking questions and getting answers
Performing a TNA requires seven steps,
which build on each other.
Costing the performance problem and
comparing training costs is an
important part of the TNA report
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