MARGARET ABRAMS

9111 Covered Bridge Road, Baltimore, MD 21234 | 410.812.7794 | MargaretEAbrams@gmail.com

SUMMARY
Results-driven management professional with significant experience in cost control and performance based
management. Results include analyzing needs and providing resolutions; increasing sales and customer
loyalty; assuring interdepartmental communications and coordination; building brand awareness and

promotions; program development and management; and providing exceptional customer service. Excellent
leadership, communication, and interpersonal skills; ability to build rapport with clients and colleagues and
succeed in high-pressure, challenging, and deadline-driven environments.

AREAS OF EXPERTISE

Management

Troubleshooting

Cost Control

Compliance

Information
Management

Forecasting

Team Building

Inventory Management

Productivity

Customer Service

Brand Development &

Coordination

Program Management

Team Development &

Training

Department

Awareness

Client Retention

PROFESSIONAL EXPERIENCE
2014 to present

Human Resources Representative

Mariner Finance, LLC - Maryland

Human Resources team member with specialization in payroll and benefits

administration. Accurately processed biweekly payroll using ADP and EZ-Labor

Manager. Processed commissions and incentives for various employees. Worked

directly with management to discuss any errors or discrepancies, as well as provided

special reports. Monitored pay and adjustments as necessary for employees on LOA.
Updated and maintained W4 information as requested by employees. Updated and

maintained direct deposit information as requested by employees. Performed payroll

auditing pre- and post-processing to ensure accuracy, compliance, and overall

balancing and reconciliation. Set up Garnishments, Child Support Orders, and Tax
Levies as required by court documents. Conducted companywide annual Open

Enrollment. Conducted newly eligible benefits enrollments. Assisted benefits change

requests as requested by employee and allowed per insurance company guidelines.

Answered benefit plan questions. Audited processes and aided as benefit provider

liaison. Managed FMLA policy and leave for all employees. Represented company in
Unemployment Insurance hearings.

Key Accomplishments:

2011 to 2014

Established protocol with benefit support vendor

Facilitated 500 acquisitioned employees into payroll and HRB systems

Practice Manager

Banfield, The Pet Hospital - Maryland

Business and administrative manager focused on business growth and team

development. Maximized productivity, profitability, and growth of a new hospital in a
rapidly expanding company. Provided excellent and clear communication with field

leadership, home office, and PetSmart management. Maintained operating budget by

controlling labor costs, medical and office supplies, inventory management, and

multiple growth metrics. Responsible for ordering supplies, medications, and equipment
to maintain optimal performance standards. Ensured compliance with practice

standards- including local, state, and federal mandates. Mentored and developed
subordinates for promotion and additional responsibilities.

Key Accomplishments:

2006 to 2011

Consistently increased productivity and revenue in a new location

Rapidly increased Overall Client Satisfaction rating to 84% from 40%

Reduced client conflict issues to less than 1%

Decreased Cost of Goods by 4.5%

Training Store Manager

Godiva Chocolatier - Maryland

Specialty retail store manager and district trainer with a focus on developing teams;
implementation of luxury image and brand values; and product knowledge and sales
skills. Progressively promoted from Assistant Manager. Supervised and mentored

employees and peers throughout multiple locations in Maryland, DC, and Northern
Virginia area. Developed, revised, and established training processes for both

management level and sales associates. Provided on-boarding training and continuing
education to new and internally promoted store management. Recruited permanent
and seasonal supporting staff for multiple locations. Directed opening of new retail

locations. Facilitated and planned quarterly district meetings. Aided district manager in
store visits for compliance of merchandise, visual, and performance standards.

Conducted and audited multiple merchandise inventories per year. Ordered and
maintained sufficient levels of perishable product to correspond to sales needs.
Analyzed and forecasted sales trends in fast-paced, high-volume environment.

Key Accomplishments:

Provided primary management direction and support in up to 6 locations

simultaneously, with responsibility for sales approaching $4 million annually

Improved Customer Loyalty Satisfaction from 20% to over 80%

Increased sales growth above company trend.

Ranked in the top 15% of the company in key store performance metrics of
loyalty and multiple category sales and growth.

Established B2B sales in market area and increased corporate sales growth
year over year in multiple locations.

Created store standards in merchandising, facilities, storage, and labor

scheduling to meet requirements of nationwide and Canadian municipalities.

2003 to 2007

Innovator of region-wide standardized business reporting system; product

ordering procedure and forecasting; and payroll forecasting and tracking.

Bartender/Trainer

Bill Batemans Bistro Baltimore, MD

Night and weekend bartender in high volume, family style restaurant and bar.
Successfully promoted with additional responsibilities. Interviewed, screened, and

trained all new members of serving and host staff. Served as Person In Charge, a
visible management presence on the floor catering to guests and employees needs.
Assisted guests in making menu choices. Provided priority and genuine hospitality.

Built and maintained customer base and retention. Comprehensive understanding of

inventory, pricing, and equipment mechanics. Developed extensive repertoire of mixed

drinks and presentation.

Key Accomplishments:

Improved and trained company technique and standard of up-selling

Planned and marketed high-profile events

Created and implemented the companys first comprehensive training and testing
program, later adopted as the corporate training program.

EDUCATION & SKILLS

A.A. Business Management and Administration in progress

Baltimore, MD

The Community College of Baltimore County

Technical & Computer Skills

Windows and Mac OS, Mac iOS, Microsoft Office Suite, MICROS POS System,
PeopleSoft, Fujitsu BackOffice, eTime, Oracle, Specialized Computer-based
Medical Systems, Taleo Hiring Systems.

Additional Language

Advanced Conversational French

REFERENCES
Available upon request