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Date 18 June, 2014, 17:04

Quiz Title: Paid Quiz

User Login: livelylalit
User Name: Lalit Agrawal
User E-mail: lalit.gemini@gmail.com
User Score: 227
Total Score: 262
Passing Score %: 80
The user spent 49:41 on this quiz
Lalit Agrawal has passed the quiz
1.[0/6] The Business Partner model in CRM controls business partner roles which classify the account according
to their business function. Which of the following statement is true for business partner role?
A. The business partner role of an account determines the number range that will be used.
B. The business partner role describes the business relevant connection between two accounts or contacts.
C. The business partner role has no influence on data exchange between SAP CRM and SAP ERP.
Answer: B
2.[12/12] What is controlled by the business role? (More than one answer is correct).
A. Action profile
B. Partner profile
C. Technical profile
D. Role configuration key
E. Partner function
F. Navigation bar profile
Answer: C D F
3.[6/6] Within the marketing environment, the graphical modeller is used to create profiles and target groups.
Which statement is correct within the environment? (Only one answer is correct).
A. A profile can belong to different profile sets.
B. A profile can have target group assigned.
C. Each target group must belong to a profile set.
Answer: B
4.[6/6] The navigation bar profile controls the links in the Web Client UI. Which of the following objects can be
assigned directly to a navigation bar profile? (More than one answer is correct).
A. Direct Link Groups
B. Work Centers
C. Layout Components
Answer: A B
5.[6/6] You have some new agents working in the Interaction centre. What functionality can you use to guide
them better in their conversation with the customers? (Only one answer is correct).
A. Interactive Scripting
B. Knowledge Article routing
C. Service level workflows
Answer: A
6.[8/8] Which of the below tool shows that which queue an agent is currently working in is called? (Only one
answer is correct).
A. Navigation Bar
B. Call List Management
C. Manager Dashboard
D. Intent-Driven Interaction
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Answer: C
7.[8/8] Which of the following statement is correct for SAP CRM Product Master? (More than one answer is
correct).
A. One product can have one relationship only.
B. Competitor product can be maintained in SAP CRM.
C. Additional data that is maintained under CRM data using set types and attributes can be replicated to SAP
ECC via middleware.
D. You can maintain your own categories and hierarchies in CRM.
Answer: B D
8.[6/6] Your company is deciding whether to use Netweaver Portal where users will be primarily involved with
SAP CRM. You believe that a solution not including Netweaver Portal (CRM Standalone) is the best one to
pursue. Which of the following are correct, with reference to above? (Only one answer is correct).
A. If we use Netweaver Portal, we must use CRM 5.0 PCUI.
B. If we use Netweaver Portal, we will require additional training and support.
C. The SAP CRM WebClient requires Netweaver Portal, but it could be just a 'federated' portal making
installation easier.
Answer: B
9.[4/8] Which of the following statements are correct regarding Transaction processing? (More than one answer
is correct).
A. Sales assistant is a part of CRM Sales order processing.
B. Delivery documents can be replicated from ECC to CRM.
C. Sales orders can be created as a follow up document from an opportunity.
D. ATP check for a sales order can be done using SAP BW.
Answer: A C
10.[4/4] Synchronisation to mobile clients is managed through which of the following? (Only one answer is
correct).
A. Administration console
B. Mobile application studio
Answer: A
11.[4/6] Interactive script can be used for each of the following? (More than one answer is correct).
A. Telesales
B. Telemarketing
C. Teleservice
Answer: A C
12.[4/4] CRM business transactions always contain at least one product. (Only one answer is correct).
A. True
B. False
Answer: B
13.[8/8] You want to be notified when BDOC messages are not executed properly. How do you enable this?
(Only one answer is correct).
A. BDOC Modeller.
B. Error Handler Settings
C. Using LUW (Logical unit of work).
D. CRM Middleware with Computing Center Management System (CCMS)integration.
Answer: D
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14.[6/9] You are going to customize SAP CRM billing, which of the statements are correct? (More than one
answer is correct).
A. A billing unit can not be defined separately and independently of Sales & Service organization.
B. A billing unit is a CRM business partner having role 'Billing Unit'.
C. You can assign more than one sales organization to a billing unit
D. Default value for the billing type is stored in the details of billing item category
Answer: B C
15.[5/5] This is a test question
A. true
B. false
Answer: A
16.[8/8] Starting from a Quotation Document, you would like to create a follow on 'Sales Order'. Which of the
following does not belong to copying control? (Only one answer is correct).
A. Copy Control of Transaction types
B. Copy routines using a BADI
C. Copying control of item categories
D. Copy control using the so called 'Copy Control Workbench'.
Answer: D
17.[8/8] A Sales order can be created via several channels in SAP CRM (e.g. Customer webshop). Which
application can be integrated with SAP CRM to ensure that the order is delivered ina timely manner? (Only one
answer is correct).
A. SAP SCM
B. SAP EVM
C. SAP SRM
D. SAP BI/BW
Answer: A
18.[8/8] Your company is running SAP CRM and SAP ERP but not using SAP Portal. What would you do if a
user needed access to the ERP transaction of "Bill of Material"? (Only one answer is correct).
A. Implement single sign on certificates.
B. Start the Virtual machine container (VMS).
C. Install CRM Internet Transaction Server (ITS).
D. Not possible without the portal.
Answer: C
19.[4/6] Which of the following statements are correct regarding CRM Middleware? (More than one answer is
correct).
A. SAP CRM Middleware requires additional server and software.
B. Index server is used for the faster access to the product data needed by web applications.
C. Internet Pricing and Configurator (IPC) provides configuration and pricing datafor web applications.
D. CRM Server is connected to mobile clients via Communication station.
Answer: C D
20.[8/8] A business scenario requests you to create a customer specific quotation type. After having created the
transaction type, what additional configuration is missing? (More than one answer is correct).
A. Maintain header category determination.
B. Maintain item category determination.
C. Maintain copy control.
Answer: B C
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21.[6/6] There are standard tasks performed by the Interaction Center Manager. Which of the following activities
can be related to the Interaction Center Manager? (Only one answer is correct).
A. Rule policy creation.
B. SLA Definition.
C. Script Forwarding.
Answer: A
22.[8/8] What customizing settings are required for condition technique in pricing? (More than one answer is
correct)
A. Assignment of condition type to pricing procedure.
B. Assignment of access sequence to condition types.
C. Assignment of Condition table to access sequence.
D. Assignment of pricing procedure to transaction type.
Answer: A B C D
23.[12/12] Which of the below are processing types are used by SAP CRM Actions? (More than one answer is
correct).
A. Smart form
B. SAP Script
C. Workflow
D. Methods
E. Classes
Answer: A C D
24.[0/8] Which of the following best describes the structure of Customizing Adaptor Objects? (Only one answer is
correct).
A. They always contain more than one database table.
B. They always contain one database table.
C. They always contain a maximum of two database tables.
D. They can contain more than one database table.
Answer: A
25.[8/8] Which of the following settings within the action processing determines when an action should be
processed. (e.g. 'Immediate'. 'When saving' or 'using selection report'. (Only one answer is correct).
A. Processing time
B. Start Condition
C. Schedule Condition
D. Processing Type
Answer: A
26.[8/8] What can be used with CRM Service to model complex objects like devices or machines, that will enable
you to manage services fro them? (Only one answer is correct).
A. Case Management.
B. Installed Base Management.
C. Service Contracts.
D. Product with accessories.
Answer: B
27.[4/4] SAP CRM Actions can be made partner dependent. (Only one answer is correct).
A. Yes
B. No
Answer: A
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28.[8/8] What is integrated in the SAP ERP system that acts the same was as an adaptor in SAP CRM for
communicating with other systems?(Only one answer is correct).
A. Netweaver
B. Middleware
C. Interaction Modeller
D. Plug In
Answer: D
29.[8/8] You are a key member of a CRM implementation project. Which of the following describes an accurate
User Interface Strategy? (Only one answer is correct).
A. Business users should use CRM Webclient UI, advance users can use SAP GUI.
B. Business users should user CRM webclient, Administrators can use SAP GUI.
C. Business users should use CRM webclient, Administrators can use either People Centric User Interface
(PCUI) or SAP GUI.
D. Business users should use Web Client for interaction center and PCUI forother processes.
Answer: B
30.[6/10] Sources for a access sequence could be : (More than one answer is correct).
A. Territory Management.
B. Organizational Model
C. Business Partner relationships
D. Installation component
E. Pricing Hierarchy
Answer: A B E
31.[6/6] Your customer wants to use a new business activity for capturing trade fair contacts that can be used as
follow up documents for leads. Which of the following settings mandatory to fulfil these requirements? (More than
one answer is correct).
A. Define a transaction type for the Trade Fair contacts using a leading businesstransaction category 'Business
Activity'.
B. Set up Copy control for source transaction type 'Lead' and target transaction type 'Trade fair contact'.
C. Maintain item category determination for the trade fair contact.
D. Implement a BADI for copy control.
Answer: A B C
32.[6/6] Which of the following statements are correct regarding CRM Middleware. (More than one answer is
correct).
A. There are basically 2 types of Bdocs - Messaging and Synchronizing
B. Data is replicated between CRM and ECC via BAPIMTCS.
C. CRM system provides customizing and business data to ECC.
D. Bdoc messages that have been processed with errors can be re-processed.
E. CRM uses sBDocs to replicate business data between ECC and CRM.
Answer: A B D
33.[4/8] Account classification can be used to classify your account according to any criteria you choose. In that
context, which of the following statements is correct?
A. Account classification influences the header fields that are displayed withinan account.
B. Classification categories are fixed and cannot be enhanced.
C. To each classification category, any number of criteria and attributes can beassigned.
D. To each classification category, a fixed number of criteria and any number ofattributes can be assigned.
Answer: A B D
34.[6/6] You are in a upgrade project a CRM 5.0 implementation to CRM 7.0. The auditor wants to know details
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of data security when using the CRM webclient UI. Which of the following statement is true? (Only one answer is
correct).
A. Authorization role control access to business objects and therefore have to be assigned to business roles.
B. Business roles contain access to business objects since they contain authorization roles.
C. Business roles contain access to business objects since they are assigned to positions in the org model.
Answer: B
35.[6/8] Which of the following are the capabilities of the CRM Solution? (More than one answer is correct).
A. Partner Channel Management.
B. Survey Applications.
C. Field Applications.
D. E-Commerce.
Answer: A C D
36.[8/8] Within business transactions, partners can be determined automatically. Which object can be used to
realize a search strategy that specifies that specific the sources and the order in which the system checks these
sources, when it determines partners in business transactions. (Only one answer is correct).
A. Access sequence
B. Partner source
C. Condition type
D. Partner category
Answer: A

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