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O organizatie care adopta modul de abordare de mai sus genereaza incredere in capabilitatea

proceselor sale si in calitatea produselor sale si asigura o baza pentru imbunatatirea

continua.Aceasta poate sa conduca la cresterea satisfactiei clientilor si al altor parti interesate si
la succesul organizatiei.
2.4. Abordarea bazata pe proces
Orice activitate sau ansamblu de activitati care utilizeaza resure pentru a transforma intrarile in
iesiri poate fi considerata un proces.

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