Fellowship Status Report

Code for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the
relationship between the county and its citizens, with an aim to lower the rate at which citizens fail to appear in court, for
supervision and treatment appointments in addition to lowering the recidivism rate. To accomplish these objectives, we pursue
three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase IV - Iterative Development Sprints Part 1 (05/05/2016 to

06/14/2016)
Workstream

Goals during this phase

Build
agile
development

Iteratively implement features to improve case manager use of

ClientComm

Focus areas: case manager workflow, passive client capture

services, auto-notifications

Measure
data-driven
decisionmaking

Implement feedback measures to determine parameters of each

clients close out

Target use goals:

35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Catalogue and address pain points in ClientComm that impede

case manager efficiency and reduce likelihood of use

Direct client-facing opportunities to reduce FTA based on

opportunities identified in our research

Week ending 05/06/2016

During this next sprint period on our project in Salt Lake County, we seek to focus intensely on
improving ClientComm. This will mean both improving and revising the tools and flows we have
already built, based on both positive and negative feedback from case managers currently using the
tool. In addition to that feedback, over the past month we have racked up over 30 requests for
improvement and changes to the applications. These requests have been sorted by both popularity
and feasibility.
Over the next month-long spring period we will be working through this list, all the while reaching out
to case managers to ensure that the developments are assisting them in their workflow and helping
them improve their client success rate - a variable that feeds directly into the FTA issue we have been
tasked with tackling. We will also be expanding our work to develop client-facing opportunities to
reduce FTA based on the opportunities identified in our research to make the justice system
transparent and track and measure progress as a client moves through it.
The terminus of this period will provide us with the opportunity to share out with stakeholders in Salt
Lake County. This affords us the opportunity to both gather feedback externally, and internally
evaluate if we have been moving the needle on our broad goal of FTA reduction. This also allows us
to re-evaluate our revised hypothesis and ensure that we are functioning in a productive capacity. In
addition to sharing out with invested parties in Salt Lake County, a Code for America event called Beta
will provide us an another opportunity in San Francisco to present the first half of our work to our
peers at Code for America.
Workstre
am

This weeks accomplishments

Next weeks objectives

Build

UX feedback review from

Case Managers

Setting up internal
prioritization tools for feature
development

Implement enhanced case

manager workflows in ClientComm
per feedback

Automated scheduled
notifications

Measure

Document SLCo Court

Data dump

Identify FTA calculation

opportunities

Identify low use patterns in

ClientComm

Plan user engagement to

establish best practices for
measuring client and case manager
success while in Salt Lake County

Learn

Outreach to encourage
participation in the survey

Explore user needs with

regards to a digital checklist
application

Identify, schedule and plan

for return trips later this month

Partner Support

Fraser recently reached out to us about a mapping exercise she is running to lay out the entire
Criminal Justice System. We are interested in learning more about the background and goals. Perhaps,
there are opportunities for us to lend our expertise in the tasks design and execution.
In addition to that ask, we would also like to share a success with regards to the presentation we gave
last week. We have already passed a thousand unique page views on the site (c4a.me/slco-alpha), by
roughly one hundred unique users. Please continue to spread the word to others within and without the
Criminal Justice System to not only view the site, but to also engage further by filling out the survey
(thanks Beth for the email!).
Thanks as always,
Kuan and Ben, Code for America, Team Salt Lake County