Superior Service and Customer Satisfaction Earns Future Ford of

Roseville National Award By Ford Motor Company

Over 90% of car buyers today list “good dealership experience” as one of the top 3 reasons to
buy from a specific dealership. How can you tell an excellent Ford dealer from an average Ford
dealer before you invest your time and money? Look for the President’s Award, signifying
excellence in sales, service and customer satisfaction. If a dealership wins the President’s Award
once, they were excellent that year. If a dealership wins the President’s Award for a couple of
years, they were excellent for a couple of years. But when a dealership wins the President’s
Award 10 consecutive times that means they are excellent yesterday, today and tomorrow. Only
one dealership fits that description: Future Ford of Roseville is proud to be Northern
California’s only 10 time President’s Award winner.
Future Ford of Roseville is among an elite group of Ford and Lincoln Mercury dealerships to be
recognized with The 2009 President’s Award by Ford Motor Company. The prestigious award
honors dealerships that have excelled in automotive retailing in 2009, by providing exceptional
customer service and satisfaction.
“Earning this award is a reflection of our entire staff’s commitment to delivering the best
customer experience possible” says Future Automotive Group owner, Steve Pleau. “I couldn’t be
more proud to receive this recognition, especially since it comes from the people we value most
– our customers. They’re the reason we were able to achieve this award.”
The President’s Award was developed in 1998. Dealers become eligible through survey
responses from customers related to their service, satisfaction and overall dealership experience.
“The President’s Award signifies our gratitude for those dealers who reach beyond daily tasks
and make a difference to their customers,” says Frederiek Toney, vice president of Ford
Customer Service Division. “We award our dealers for their outstanding commitment to our
customers because just as Ford strives to deliver the highest quality products and technologies to
customers, our dealers share that same passion in providing a world-class experience in vehicle
sales and service.”
Future Ford of Roseville is located in the Roseville Auto Mall and at http://futureford.com.
Future Ford of Roseville is part of the Future Automotive Group.

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