Fellowship Status Report

Code for America is

partnering
with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase IV - Iterative Development Sprints Part 1 (05/05/2016 to 06/14/2016)

Workstream

Goals during this phase

Build
agile development

Iteratively implement features to improve case manager use of ClientComm

Focus areas: case manager workflow, passive client capture services, auto-notifications

Measure
data-driven
decision-making

Implement feedback measures to determine parameters of each clients close out

Target use goals:
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Catalogue and address pain points in ClientComm that impede case manager efficiency
and reduce likelihood of use
Direct client-facing opportunities to reduce FTA based on opportunities identified in our
research

Week ending 05/06/2016

This past weeks Mayor Report was delayed was due to the planning and preparing for the trip this week. We are here in Salt
Lake County from today (Monday the 16th) until Thursday. During this week, we will be holding two ClientComm demo
sessions, performing user research with individuals at Criminal Justice Services (CJS) and reaching out to organizations we
started speaking with during our last visit to Salt Lake County two weeks ago.
Workstream

This weeks accomplishments

Next weeks objectives

Build

Implement enhanced case manager

workflows in ClientComm per feedback

Automate email reminders for case

managers

Measure

Identify low use patterns in

ClientComm
Plan user engagement to establish best
practices for measuring client and case
manager success while in Salt Lake
County

Follow up on case managers who were not

using ClientComm actively in past to
observe reactions to version 3.0.0

Explore user needs with regards to a

digital checklist application
Identify, schedule and plan for return
trips later this month

Perform user research with Criminal Justice

Services clients and Case Managers
Synthesis learnings from trip to determine
feature priority and need.

Learn

Thanks as always,
Kuan and Ben, Code for America, Team Salt Lake County