3 - Oded Cohen-Jelena Fedurko - 26 TOCPA - Japan - 19 May 2016 - Eng - Upgr

26th International Conference of the
TOC Practitioners Alliance - TOCPA

www.tocpractice.com
19-20 May 2016, Fukuoka, Japan
Development of
TOC Thinking Processes

and their application for
companies & individuals
Oded Cohen & Jelena Fedurko
Estonia & Israel
TOC Strategic Solutions
tocExpert
19 May 2016
Oded Cohen
Oded has over 35 years of experience in developing,
teaching and implementing TOC methodology,
solutions and implementation processes working
directly with Dr. Goldratt all over the world. Among the
countries to which Oded brings his expertise are the
USA, Canada, Japan, India, China, the UK, Poland,
Russia, Ukraine, Colombia, Chile, Peru, Turkey and
many others.
Oded has authored multiple TOC
contributed to numerous TOC books.
articles
and
Oded is the author of Ever Improve A Guide to

Managing Production the TOC Way, published in June
2010. Oded co-authored the book Deming & Goldratt:
The Theory of Constraints and the System of
Profound Knowledge The Decalogue.
Together with Jelena Fedurko Oded has co-authored
the book Theory of Constraints Fundamentals.
Oded is International Director of TOC Strategic
Solutions Ltd and Founder and Co-President of
TOCPA.
www.tocpractice.com
oded.cohen.gs@gmail.com
www.tocexpert.com
www.toc-strategicsolutions.com
www.tocpractice.com
26th International Conference of the TOC Practitioners Alliance - TOCPA
Jelena Fedurko
Jelena Fedurko is a Co-Founder and Co-President of
TOC Practitioners Alliance TOCPA and International
Director of TOC Strategic Solutions.
Jelena has been involved in TOC since 1999. She is a
TOC expert, trainer and consultant, and provides TOC
implementation support in production, supply chain
and project management. Jelena has worked in various
countries all over the world, including Japan, Poland,
Germany, Switzerland, Turkey, Italy, Russia, Ukraine,
India, China, Chile, Colombia, Mexico.
Jelena is the author of four advances books on TOC
Thinking Processes: Behind the Cloud (2011), Through
Clouds to Solutions (2013), Typical mistakes in
working with TOC Logical Tools (2014), A Good
Strategy & Tactic Tree (2016). Together with Oded
Cohen Jelena has co-authored the book Theory of
jelenafedurko.gs@gmail.com
Constraints Fundamentals (2012). She has contributed
www.tocexpert.com
to a number of books on TOC, and has many www.toc-strategicsolutions.com
publications. Jelena translated and edited several
www.tocpractice.com
major TOC books.
www.tocpractice.com
What is unique about TOC?

1. Search for a logical reasoning
The use of Cause & Effect relationships to structure our thinking,
record our analysis and understand the suggested solution for
any problem (based on Convergence)
2. Resolve conflicts
A strong belief that there should be no conceptual conflict within
our reality hence striving to find a win-win solution to any
perceived no solution situation (Local & Global)
3. Seek for collaboration and contribution
The use of TOC logical tools logic to communicate to ourselves
and thereafter to the team with the view of working together to
achieve the desired improvement (based on Respect)
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Development of
TOC Thinking Processes
www.tocpractice.com
Brief History of the Development of

The TOC Thinking Processes
1983 The realization of the Green Curve & Red Curve
of improvement patterns
1985 - The use of Cause and Effect (C&E) in Negative
Trees (for problems) and Positive Trees (for the
solutions)
End 1985 Strategy & Tactic structure (discontinued)
1986 the formalization of the 5 steps of focusing
1987 the Jonah Program (production based)
1990-1992 the development of the TP Map:
CRT Current Reality Tree
Core Cloud
FRT Future Reality Tree
PrT - Prerequisite Tree
TrT Transition Tree
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Brief History of the Development of

The TOC Thinking Processes
1993 Clouds for individuals problems
1995 MSW Management Skills workshops Daily TP
1995-1997 TP maps for the TOC Logistical Solutions
2001 Strategy & Tactic Tree round 2
2006 S&T Tree formalized
2006 The U-Shape
2007-2009 Standard S&T trees for DCE
2008-2010 Formalizing sets of injections for standard solutions
2008-2010 Injection implementation knowledge Ever Improve
2011 Mistakes and Rules for Working with Assumptions
Behind the Cloud
2013 Working with UDEs and UDE Clouds for system analysis
Through Clouds to Solutions
2014 Mistakes and Difficulties in working with TOC Logical Tools
2016 A Good S&T Tree
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Using Thinking Processes Tools
To create and enhance thinking/learning skills

To gain better decision-making
To handle dilemmas and conflicts with more
confidence and better outcome
To assist in evaluating conditions for achieving a
desired outcome
To assist in relationship between subordinates and
bosses
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6 Layers of
Resistance to Change
Disagreement on what the problem is
Disagreement with the direction of solutions
Disagreement that the solution will bring the
desired benefits
Application of the TOC

Thinking Processes
1.
2.
3.
Yes, but
4. Fear that the solution will result in negative
consequences (Risks)
5. Obstacles to implementation seem to be
impossible to overcome
6.
Say Yes and do nothing
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TOC Logical Tools

for building
thinking skills
www.tocpractice.com
10
Major Thinking Skills
Comprehension understanding the meaning,

interpretation, ability to state a problem in ones own
words (while knowledge is ability to recollect and
reproduce data and information)
Analysis breaking down material/concepts into
components to detect relationship among the parts or the
parts and the whole (requires comparing and contrasting);
distinguishing between facts and inferences; recognizing
logical fallacies in reasoning
Synthesis forming a whole through building
up/connecting elements to create a larger and more
coherent pattern
Creative thinking ability to devise innovative solutions
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11
Comprehension
COMPREHENSION is ability to understand the meaning,
interpret, and state a problem in ones own words.
The Cloud
Understanding and verbalizing the situation in which a person or a system
is caught between two mutually exclusive actions or modes of behaviour.
B
A
The common objective

achieved by having
B and C
The need that is

satisfied by the
action in D
Action 1
Conflict
C
The need that is

satisfied by the
action in D
Action 2
In the Cloud we state what for we want to take an action, and what for we
want to satisfy the need. With that we claim that if we do something it will
give us a certain effect.
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12
Cloud Example
Dilemma of a Sales Director
To achieve what?
Ensure smooth
To
achieve functioning of
the company
what?
Prevent discipline
deterioration in the
sales department
Fire the star

sales person
Retain key
accounts
Do not fire
the star
salesperson
To achieve what?
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D
13
Comprehension
What keeps this Dilemma in place?
Assumptions behind the arrows in the Cloud

B-D: Seeing no punishment of the star sales person,
the other sales people will do the same.
Ensure smooth
functioning of
the company
Prevent discipline
deterioration in the
sales department
Fire the star

sales person
Retain key
accounts
Do not fire
the star
sales person
D-D: I cannot
predict the
response of
the key
accounts to
firing their
sales person
C-D: The key accounts buy from the company not

because of the product, service, or reliability, but
because of the star sales person.
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14
Comprehension
The Negative Branch
Understanding and verbalizing possible negative outcomes of a
decision/action.
Possible negative outcome
will happen
Exists/ will happen
independently
will happen
Exists/ will happen

independently
will happen
Exists/ will happen

independently
Decision/action
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15
Analysis and Synthesis
Analysis breaking down material/concepts into

components to detect relationship among the parts or
the parts and the whole (requires comparing and
contrasting); distinguishing between facts and
inferences; recognizing logical fallacies in reasoning.
Synthesis forming a whole through building

up/connecting elements to create a larger and more
coherent pattern.
www.tocpractice.com
16
Analysis and Synthesis

A major TOC tool to assist with
Analysis and Synthesis the U-Shape
DE
UDE
DE
UDE
UDE
DE
DE
UDE
DE
UDE
UDE
D
B
D
C
A
www.tocpractice.com
High Performance
Measurements
NBRs
DE
TOC Injections
PIVOT
TOC
Future Reality
Current Reality
Low Performance
Measurements
TOC
direction of
solution
17
Creative thinking
Creative thinking ability to devise innovative solutions.
Major TOC tools to assist with
Creating Thinking:
Injection
Developing Injections to the

Cloud
C
Possible negative
outcome
Developing Supporting
Injections to trim identified
Negative Branches
+
Supporting
Injection
+
+
Injection
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18
Is there any difference

between
the full set of TOC TP,
the TOCfEs tools, and
the Management Tools?
www.tocpractice.com
19
In which areas there is
NO difference
NO DIFFERENCE in the basic
assumption
they all proceed from the same
understanding of the governing role of
cause and effect in the behavior of
systems and individuals
NO DIFFERENCE in the source
they are all packages of the TOC TP
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20
In which areas there
ARE DIFFERENCES
The width
how many TP tools each package
contains
The depth
the level and the amount of detailed
work and precision required
The practical purpose
for what the packages is used
www.tocpractice.com
21
TOC TP Jonah TOCfE

TOC Management Tools (MT)
Full TOC TP The full set of thinking processes tools for

dealing with all problems and managerial challenges:
Dealing with comprehensive and strategic issues as well as
daily and local issues.
The Jonah Program is geared towards recording the
current reality to present or discover a system solution.
TOC for Education focuses on TACT Thinking And
Communication Techniques with the view of developing
skills and applications of 3 basic TP tools: clouds, NBRs and
ambitious targets (a variation of IO maps).
TOC Management Tools lays the foundation for the
rigorous construction of the basics of TP especially in the
proper use of raising assumptions and finding injections. It
starts with daily problems and progresses to a full system
solution
th
www.tocpractice.com
26 International Conference of the TOC Practitioners Alliance - TOCPA
22
NOT IN COMPETITION!
Why a person who has studied and uses one specific package will benefit from
learning other packages:
A Jonah or a person who is working with TACT (TOCfE) will enjoy 5 level TOC
Management Tools (MT) because of the new detailed knowledge and practical
techniques on:
-
Typology of mistakes in building clouds (MT-1)
Different patterns of constructing different cloud types (MT-1)
Typology of mistakes and sets of rules for working with Assumptions (MT-1)
Typology of mistakes working with UDE Clouds (MT-1)
Consolidation process in the 3-UDE Cloud method to develop a Core Cloud

(MT-1)
Necessity and Sufficiency Logic in logical trees (MT-2)
Solving a two-sided conflict cloud by converting it into a series of inner

dilemma clouds (MT-3)
Building a good Strategy and Tactic Tree (MT-4)
Algorithm of checking and validating justification for decisions (MT-5)
www.tocpractice.com
23
NOT IN COMPETITION!
Why a person who has studied and uses one specific package will benefit
from learning other packages:
A person who has completed TOC MT programs of different levels will enjoy
a Jonah program - because of the deep immersion into their specific area of
system analysis,
studying TOCfE tools because of learning the specifics of transferring the
knowledge of basic TP Tools in the educational process and ability to impact
a learning process of children and adults.
www.tocpractice.com
24
The Management Tools

Strategy: Management enhance their ability to improve the performance
of the system under their responsibility
Tactics: Management employ the TOC Management Tools
Mindset & Basics
Current Reality
Future Reality
Transition
POOGI
Commitment to
Logic based
Management
Understanding
the problem
Establishing the
Solution
Implementing the
Solution
Continuous
Improvement
WHAT to Change
What to Change TO
HOW to Change
How to Grow
U-Shape
UDEs
Pivot
C&E
UDE Cloud
Direction
CLR
Consolidated
Cloud
Injections
DE
Detailed plan
Core Cloud
NBR
S&T
CRT
FRT
Inner Dilemma/
Conflict Cloud
Ambitious
Target
Fire-Fighting
Cloud
PRT
Inner Dilemma/
Conflict Cloud
Copyright 2016 by Oded Cohen & Jelena Fedurko
www.tocpractice.com
25

3 - Oded Cohen-Jelena Fedurko - 26 TOCPA - Japan - 19 May 2016 - Eng - Upgr

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3 - Oded Cohen-Jelena Fedurko - 26 TOCPA - Japan - 19 May 2016 - Eng - Upgr

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26th International Conference of the

TOC Practitioners Alliance - TOCPA

19-20 May 2016, Fukuoka, Japan

TOC Thinking Processes

Oded is the author of Ever Improve A Guide to

26th International Conference of the TOC Practitioners Alliance - TOCPA

26th International Conference of the TOC Practitioners Alliance - TOCPA

What is unique about TOC?

26th International Conference of the TOC Practitioners Alliance - TOCPA

26th International Conference of the TOC Practitioners Alliance - TOCPA

Brief History of the Development of

26th International Conference of the TOC Practitioners Alliance - TOCPA

Brief History of the Development of

26th International Conference of the TOC Practitioners Alliance - TOCPA

Using Thinking Processes Tools

To create and enhance thinking/learning skills

26th International Conference of the TOC Practitioners Alliance - TOCPA

Application of the TOC

Say Yes and do nothing

26th International Conference of the TOC Practitioners Alliance - TOCPA

TOC Logical Tools

26th International Conference of the TOC Practitioners Alliance - TOCPA

Major Thinking Skills

Comprehension understanding the meaning,

26th International Conference of the TOC Practitioners Alliance - TOCPA

The common objective

The need that is

The need that is

26th International Conference of the TOC Practitioners Alliance - TOCPA

Fire the star

26th International Conference of the TOC Practitioners Alliance - TOCPA

Assumptions behind the arrows in the Cloud

Fire the star

C-D: The key accounts buy from the company not

26th International Conference of the TOC Practitioners Alliance - TOCPA

Exists/ will happen

Exists/ will happen

26th International Conference of the TOC Practitioners Alliance - TOCPA

Analysis and Synthesis

Analysis breaking down material/concepts into

Synthesis forming a whole through building

26th International Conference of the TOC Practitioners Alliance - TOCPA

Analysis and Synthesis

26th International Conference of the TOC Practitioners Alliance - TOCPA

Developing Injections to the

26th International Conference of the TOC Practitioners Alliance - TOCPA

Is there any difference

26th International Conference of the TOC Practitioners Alliance - TOCPA

In which areas there is

26th International Conference of the TOC Practitioners Alliance - TOCPA

In which areas there

26th International Conference of the TOC Practitioners Alliance - TOCPA

TOC TP Jonah TOCfE

Full TOC TP The full set of thinking processes tools for

26 International Conference of the TOC Practitioners Alliance - TOCPA

Typology of mistakes in building clouds (MT-1)

Different patterns of constructing different cloud types (MT-1)

Typology of mistakes working with UDE Clouds (MT-1)

Consolidation process in the 3-UDE Cloud method to develop a Core Cloud

Necessity and Sufficiency Logic in logical trees (MT-2)

Solving a two-sided conflict cloud by converting it into a series of inner

Building a good Strategy and Tactic Tree (MT-4)

Algorithm of checking and validating justification for decisions (MT-5)