CAMBRIDGE * Ne Miles CravenListening & Speakin 3 with answers Miles Craven EEE] CAMBRIDGE | UNIVERSITY PRESS‘CAMBRIOGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, Sao Paulo, Delhi ‘Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK wawucambridge.org Information on this tile: wwwu.cambridge.org/9780521705882 (© Cambridge University Press 2008 This publication is in copyright. Subject to statutory exception {and to the provisions of relevant collective licensing agreements, 1no reproduction of any part may take place without the written emission of Cambridge University Press. First published 2008 Printed in the United Kingdom at the University Press, Cambridge A catalogue record for this publication is available from the British Library ISBN-13.978-0-521-70588-2 ‘Cambridge University Press has no responsibility for the persistence or accuracy of uRts for extemal or third-party internet websites referred to in this publication, and does not guarantee that any content on such websites is, or will remain, accurate or appropriate,Contents ‘Map of the book 4 Acknowledgements 6 Introduction Umit How are things? 10 (Umit2 Cant take your coat? “4 Umlit3 rm looking for a flat 18 Uiniit4 Yd like a refund, please 2 UmitS 1s there anything on? 26 Umit6 —Pve got a pain in my arm 30 Umit? I could do with a break 34 Umit® It's an amazing place! 38 Review a Umit@ shall we say five o'clock? a4 Umfit40 rd like to open an account 48 Umit41 My bag’s been stolen 52 Umit12 cant take a message? 56 Unlit13 Let's get started aS Umit14 Good morning, everyone 64 Umit15 Good afternoon, everyone 68 Umit16 what do you mean? n Review2 76 Appendices ANppendikx1 Useful language 78 Appendix2 Pronunciation features 84 AppendixS Speaking strategies 85 Appendix Presentation evaluation 86 Audioscript 88 Answer key 100een machi number Title 4 Howarethings? 2 CanItake your coat? 3 Tmlooking fora flat 4 =«‘Vdlike a refund, 5 _Isthere anything on? 6 Tvegot a pain in my arm 7 ~~ ‘Tcould do witha 8 Wsanamazing place! Socializing Eating out Living away from home Shopping. The media Health, Tavel Sightseeing How to... © begin and end a conversation in a natural way © react to what you hear ‘© maintain a conversation and ask follow-up questions © express opinions and defend them © understand explanations of dishes on a menu © offer to pay © complain about common problems © understand restaurant reviews © explain your accommodation requirements © ask about alternatives to help you find the right place © ask detailed questions about costs and legal requirements © deal with problems and complaints effectively © make a complaint in a shop © understand a shop's returns policy © ask questions about various products © bargain and reach an agreement © describe and discuss firms and TV programmes © understand and tak about the news © summarize main news stories ‘© make predictions about what | will hear © describe symptoms © understand the doctor's diagnosis and instructions show concem and relief understand detailed information about travel make and respond to recommendations ask for detailed travel information enquire about renting a car ask for recommendations before going on a tip understand the details of a guided tour interrupt politely to ask for further information ask for further details eoooerect s Unit number Title 9 Shall we say five o'clock? 40 Tdlike to open an account 11. Mybag's been stolen 42 Canitakea message? 13 Let's get started 14 Good morning, everyone 45 Good afternoon, everyone 16 What do you mean? ‘Topic Requesting services Money and mail Emergencies ‘Messages: Meetings Lectures Presentations and. talks Seminars Map of the book How to... ‘© make an appointment at a convenient time © insist on what you want politely but firmly ‘© bargain and negotiate ‘© ack for a range of services at banks and post offices ‘© understand detailed explanations of diferent bank accounts ‘© understand various ways of sending mail abroad © ask for clarification and explanation © report a crime and give exact details of people and objects © report an incident to the emergency services get stright to the point take complex phone messages ask for clarification and check understanding leave a message and check others have understood leave dear and concise voicemail messages © participate actively in meetings, bringing others into the discussion © make, accept and reject suggestions © clarify your viewpoint and correct misunderstandings © bring a meeting to an end © understand the main ideas and the themes ofa lecture © take concise notes © Listen for signposts and style of delivery ‘© summarize the main points of a talk © give a short, simple presentation © structure a talk and use signposts © deal with questions © understand how to give a well-organized seminar. © present an argument and reinforce key points © follow up a question © evaluate your performance‘The author would like to thank all the Cambridge University Press team involved in the development of Real Listening ‘and Speaking 3 for their commitment, enthusiasm and ‘outstanding support, especially Noirin Burke, Roslyn Henderson, Caroline Thiriay, Linda Matthews and Martine Walsh. Very special thanks also to Hilary Ratcliff for her excellent editing, to Stephanie White and Paul Fellows for their design expertise, and to Bell International for the use of their wonderful facilities. Finally, | would like to thank Jessica for her love, patience and support, which makes all things possible. The author and publishers are grateful to the following reviewers for their valuable insights and suggestions: Kathryn Alevizos, UK Steve Banfield, UNE Nigel Daly, Taiwan Rosie Ganne, UK Rui da Silva, UK Helen Dixon, UK Barbara Gardner, UK Hebe Gomez, Spain Peter Gray, Japan Jean Greenwood, UK Beatriz Martin, Spain Dr Zbigniew Mazejko, Poland Paul Seligson, UK Raymond Sheehan, UAE. The authors and publishers would like to thank the following for permission to reproduce photographs: Key: |= left, c= centre, r= right, t= top, b = bottom Alamiy/@Image Shop for p. 21 (1) /@Spotlght Software & Photography Ltd for p. 38 /@lan Shaw for p. 75; Corbis images/©Kristy-Anne Glubish/Design Pics for p. 28 /@Helen King for p. 56; Eye Ubiquitous/@Hutchison/Mel Longhurst for p. 40; Getty Images for p. 11; Photolibrary/Gimage 100 for p. 18; Punchstock/@fancy for p. 17 /tlmage Source for . 19 /©Glowimages for p. 21 (1) /@Stockbyte for p. 24 /}@Bananastock for p. 32 /Clmage Source for p. 35 /@Brand X for p. 61; Shutterstock/@Yegor Korzh for p. 27; Stil Pictures/@Nick Cobbing/Greenpeace for p. 66. IMustrations: Kathy Baxendale pp. 30, 53b; Mark Duffin pp. 13, 18, 36, 39, 481, 56, 68t; Kamae Design p. 55; Katie Mac pp. 10, 22, 34, 46, 64; Laura Martinez pp. 14, 26, 48b, 54, 65, 68; Julian Mosedale pp. 44; lan West pp. 32, S3t, 72. Text design and page make-up: Kamae Design, Oxford Cover design: Kamae Design, Oxford Cover photo: © Getty Images Picture research: Hilary LuckcockWho is Real Listening & Speaking 3 for? You can use this book if you are a student at intermediate ~ upper intermediate level and you want to improve your English listening and speaking, You can use the book alone without a teacher or you can use it in a classroom with a teacher. How will Real Listening & Speaking 3 help me with my listening and speaking? Real Listening and Speaking 3 contains practical tasks to help you in everyday listening and speaking situations, eg. at the shops, in a restaurant or travelling away from home. It also. gives practice in a range of work and study situations. tis designed to help you with listening and speaking tasks you will need to do when communicating in English, at home or abroad. The exercises in each unit help you to develop useful skills, such as listening for opinions, listening for details and listening for the main idea. There are also lots of practical speaking strategies and tasks that help you improve your ability to communicate, and pronunciation activites too. How is Real Listening and Speaking 3 organized? The book has 16 units and is divided into two main sections: © Units 1-8 social or travel situations © Units 9-16 — work or study situations Every unit has: © Get ready to listen and speak: introduces you to the topic of the unit Learning tip: helps you improve your learning Class bonus: gives an exercise that you can do with other students or friends Speaking strategy: explains a useful strategy ‘Speak pl: practises the strategy xtra practice: gives an extra exercise for more practice an-do checklist: helps you think about what you leamt in the unit Most units also have: © Focus on: helps you study useful grammar or vocabulary © Did you know?: gives extra information about vocabulary, different cultures or the topic of the unit © Sound smart: helps you with pronunciation After each main section, there is a review unit. The reviews help you to practise the skills you learn in each section. At the back of the book you can find: © Appendices: contain lists of Useful language, Pronunciation features and Speaking strategies, as well as a Presentation evaluation to complete. © Audioscrpt: includes everything that you can hear on the audio CD and gives information about the nationalities of the speakers © Answer key: gives correct answers and possible answers for exercises that have more than one answer How can | use Real Listening & Speaking 3? The book isin two sections: Social and Travel, and Work and. Study. The units at the end of the book are more difficult than the units atthe beginning of the book. However, you do not need to do the units in order. tis better to choose the units that are most interesting for you and to do them in the order you prefer. ‘There are many different ways you can use this book. We suggest you work in this way: © Look in the Contents list and find a unit that interests you. © Goto Appendix 1 and look at the Useful language for the Unit you want to do. You can use a dictionary to help you understand the words and expressions, © Do the Get ready to listen and speak section atthe start of the unit. This will introduce you to the topic of the unit © Do the other exercises in the unit. At the end of each exercise, check your answers in the Answer key. © If your answers are wrong, study the section again to see where you made mistakes. © Ty to do the listening exercises without looking at the audioscript. You can read the audioscrit ater you finish the exercises. © If you want to do more work in this unit, do the Extra practice activity. © Atthe end ofthe unit, think about what you leamt and complete the Can-do checklist. © Goto Appendix 1 and look at the Useful language for the unit again.What is Cambridge English Skills? Real Listening & Speaking 3 is one of 12 books in the Cambridge English Skils series. The series also contains Real Reading and Real Writing books and offers skills training to students from elementary to advanced level. ll the books are available in with-answers and without-answers editions. Level Book Author Real Reading 1 with answers Liz Driscoll Real Reading 1 without answers Liz Driscoll Elementary cERI2 Real Wting 1 with answers and audio CD Graham Palmer Cambridge ESOL: KET NI She for Wes En 2 [Real iting 1 without answers Graham Palmer Real Listening & Speaking 1 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 1 without answers Miles Craven Real Reading 2 with answers Liz Driscoll Real Reading 2 without answers Liz Driscoll Pre-intermediate CEF:BI Real Witing 2 with answers and audio CD Graham Palmer ‘Cambridge ESOL: PET NAF Skil for life: Entry 3 Real Writing 2 without answers Graham Palmer NOF Skils for life: Level 1 ene id and audio Real Listening & Speaking 2 with answers and audio CDs (2) __| Sally Logan & Craig Thaine Real Listening & Speaking 2 without answers Sally Logan & Craig Thaine Real Reading 3 with answers Liz Driscoll Real Reading 3 without answers Liz Driscoll Intermediate to Uupper-intermediate Real Writing 3 with answers and audio CD Roger Gower EF: 82 Cambridge ESOL: FCE | Real Witing 3 without answers Roger Gower Real Listening & Speaking 3 without answers Miles Craven Real Reading 4 with answers Liz Driscoll Real Reading 4 without answers Liz Driscoll Advanced - a Real Writing 4 with answers and audio CD Simon Haines Cambridge ESOL: CAE es Real Wting 4 without it OF Skills for fe: Level 2. | S22 Mtns ® wiheut &h es Real Listening & Speaking 4 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 4 without answers Miles CravenWhere are the teacher's notes? The seties is accompanied by a dedicated website containing detailed teaching notes and extension ideas for every unit of every book. Please visit wwwv.camibridge.org/engishskils to ‘access the Cambridge English Skils teacher's notes, What are the main aims of Real Listening & Speaking 3? © Tohelp students develop listening and speaking skis in accordance with the ALTE (Assocation of Language Testers in Europe) can-do statements. These statements describe what language users can typically do at different levels and in different contexts, Visit wwwalte.org for further information. © To encourage autonomous learning by focusing on learner training What are the key features of Real Listening & Speaking 3? © Itis aimed at intermediate and upper intermediate leamers of English at levels B1-B2 of the Council of Europe's CEFR (Common European Framework of Reference for Languages). © It contains 16 four-page units, divided into two sections: Social and Travel, and Work and Study. © Real Listening & Speaking 3 units contain: * Get ready to listen and speak warm-up tasks to get students thinking about the topic = Leaming tp boxes which give students advice on how to improve their listening and speaking and their learning * Focus on activities which provide contextualized practice in particular language or vocabulary areas * Cass bonus communication actives for painwork and s1Oup work So you can adapt the material to suit your lass *© Did you know? boxes which provide notes on cultural or linguistic differences between English-speaking counties, or factual information on the topic of the unit ‘Extra practice extension tasks which provide more real- world listening and speaking practice * Can-do checklist at the end of every unit to encourage students to think about what they have leant. © There are two review units to practise skills that have been introduced in the units © It covers a wide range of highly practical activities that give students the ski they need to communicate effectively in everyday situations © Ithas an international feel and contains a range of native and non-native accents © Itcan be used as self-study materia, in class, or as supplementary homework materia Introduction What is the best way to use Real Listening & Speaking 3 in the classroom? The book is designed so that there is no set way to work ‘through the units. The units may be used in any order, although the more difficult units naturally appear near the end of the book, in the Work and Study section, You can consult the unit-by-unit teacher's notes at wwocambridge-org/englishskills for detailed teaching ideas However, as a general guide, different sections of the book «an be approached in the following ways: © Useful language: Use the Useful language lists in the Appendices to preteach or revise the vocabulary from the Unit you are working on. © Get ready to listen and speak: its @ good idea to use this section as an introduction to the topic. Students can work Con these exercises in pairs or groups. Some exercises require students to answer questions about their personal experience. These questions can be used as prompts for discussion. Some exercises contain a problem-solving element that students can work on together. Other exercises aim to darify key vocabulary in the unit. You can present these vocabulary items directly to students © Learning tps: Focus on these and draw attention to them in an open class situation. An alternative approach is for you to create a series of discussion questions associated with the Leaming tip. Students can discuss their ideas in pairs or small groups, followed by open class feedback. ‘The Leaming tip acts as a reflective learning tool to help promote leamer autonomy. © Class bonuses: The material in these activities aims to provide freer practice. You can set these up carefully, and then take the role of observer during the activity so that students carry out the task freely. You can make yourself auailable to help students to analyze the language they produce during the activity. © Extra practice: These tasks can be set as homework or ‘out-of lass projects for your students. Students can do some tasks in pairs during dass time. © Can-do checklists: Refer to these at the beginning of a lesson to explain to students what the lesson will cover, and again at the end so that students can evaluate their learning for themselves. © Audioscript: Occasionally non-native speaker spoken errors are included in the audio material. They are labelled Did ‘you notice? in the audioscript and can be used in the classroom to focus on common errors.How are things? SES teen ana spon © For each expression, write 1 (to start a conversation), 2 oy wen cet 5 (05 eb). Hithere. [1] ‘How are you doing? [_] Talk to you later. ve got to go. [2] See you around. [_] I guess I'd better be i) See you later. [3] Have a nice weekend. [_] ere Hows itgoing? |] What's up? [_] twas nice talking with you. [_] 2 €42 Listen to each conversation again. Tick the expressions in Get ready to listen and speak that you hear. 3 €42) Listen once more and add any more expressions to the list. 10 @ Social and TravelB Listening - A friendly chat 1 €43) Martin and Ana work together in Singapore. Listen and answer the questions. a Do they know each other? b_ Where do you think they work? 2 €48) Listen again and tick V True, False or Don't know. Ana started her job a month ago. ‘She works on reception, She is from Brazil Martin hasn't been in Singapore long, Ana used to work in London Many of her family live in London, She left her last job because of stress, He has had the same job for three years. True Don't know Oo 2 gO Oo (a) QO Qo Qo [el Oo (i o Oo Oo o @ How are things? (\/)/i41 Did you know ...? Singapore has four oficial languages: Malay, ‘Mandarin Chinese, Tamil and English ‘Many people also speak’'Sinalish’, Singaporean version of English C Speaking - Reacting to what you hear Speaking strategy: Agreeing 1 You can be friendly by saying Me too or Me neither to agree with the person you are speaking to. This also shows you have understood and heips to keep the conversation going. Look at these extracts from Martin and Ana’s conversation. ‘Ana: How long have you been here in Singapore? Martin: Nearly three years now | ike it alot Ana: Me too. ‘Ana: | don't like big cities. Martin: Me neither. Speak up! 2 €§9 Listen to each statement and agree using Me too or Me neither. Example: a. You near: | don't like chicken You say: Me neither Focus on ... So... 1, Neither ...1 You can say So... J and Neither 1 to agree with someone, Read the statements and complete each response using a word below. will did would do can am could have do had like fish and chips. b I don’t usually go to parties. I can't wait for the weekend. d_ I'm going to the cinema tonight. © I won't go to the party tomorrow, lve been to Africa, you know, | watched the football last night. I'd never eaten snails, | couldn't swim when | was young Id like to go shopping tomorrow. $0 Barn Neither Neither oo Neither oo So Neither Neither 1"(Umikt4 How are things? D Speaking - Maintaining a conversation Speaking strategy: Asking follow-up questions 1 Look at this extract from the conversation between Martin and Ana. Notice the follow-up question that Martin asks. Martin: Where were you before you moved here? Ana: At the Regent Palace, in London. Martin: That's o big place, isn't it? ‘Sound smart . @ Intonation in question tags |) } 1 €¥8) The way you say a question tag gives its meaning. Listen to the same sentence spoken twice. In A the speaker is asking a genuine question, but in B the speaker is asking for agreement oe ‘A Fidlen Tes in Hong Kong, doesn't she? ee B Helen lives in Hong Kong, doesn't she? 2 Think of at least two possible follow-up questions for each statement below. 2 Lwent to the cinema lastnight What. did. yeu. see? Who did. you go.with? bl work in New York. 2 GreOthe correct answer to complete the rules. ‘To ask a genuine question, your voice should go UP / DOWN. ‘To ask for agreement, your voice should go UP / DOWN. 3 EBD Listen to these sentences and tick v the ones that are genuine questions. Be ed lee el Cele ee el ele el, 4, @89) Listen again and repeat each sentence using the same intonation. I'm going to start a cookery course soon. { Speak up! 3 €4D Listen to five statements. Respond Micimedhel - with follow-up questions. —— cane a You can tum a statement into a question by adding a You hear: | read. a. book ab the weekend, bub ib question tag was terrible. We add a negative question tag to a positive statement: You say: Oh, really? What book did you read? / That was 0 great movie, wasn’t it Why didn't you like it? We add a positive question tag to a negative statement: You didn't see Miki, did you? Tun each statement into a question by adding a question tag. isn'tshe don'tyou arenttthey should we have you would you won't we won't they did you do you have you wasn't it Those are my car keys, lisa isa police officer, You didn’t say that, You know I'm right We'll always be friends, You don't know the answer, You wouldn't leave me alone here, We shouldn't be here, .. You haven't seen this fim before, They will be here on time, You haven't got a brother, That lecture was a bit boring, a Hey. 12 @ Social and TravelE Listening - Expressing opinions 1 €¥9 Listen and match each conversation (1-6) with a topic (af). cd 2 €¥9 Listen to each a smoking] conversation again. Do the people agree or disagree? 1 Agree. 2 vegetarianism C] oun 3 €¥8) Listen once more and write three expressions in each column. F Speaking - Defending opinions Speaking strategy: Arguing your point 1 Match each statement (a-e) with a response (1-5). {think politicians these days are all the same. | believe that marriage should be for life. (] From my point of view, killing animals for sport is wrong. _] It seems to me that the world is getting more dangerous. [_] In my opinion, working overtime is too stressful. (_] pange You may be right, but a lot of people enjoy hunting. I may be wrong, but isn't there less crime these days? agree to some extent, but the extra money is handy. Yes, but is stl important to vote. | know what you mean, but isn't divorce increasing? aun How are things? (\)))[/(:41 © computer games [J e taffic J] f obesity [) Speak up! 2 €43) Listen to each statement in Exercise 1 (ae) and speak each response. 3. 4D Listen again to each statement and give a different response. Begin each reply with one of the expressions in bold. 4 €429 Now listen and respond to five more statements. Begin each reply with one of the expressions in bold. Example: 0. YYou hear: If you ask me, there are too many cars on the roads these days. You soy: I know what you mean, but everyone needs a car IMA AAA Can-do checklist Tick what you can do, | can begin and end a conversation in a natural way. 1 can react to what | hear. | can maintain a conversation and ask follow-up questions. | can express opinions and defend them. Need more practice 13Can I take your coat? listen and speak © Which kind of restaurants do you lke to go to? expensive restaurants [_] small, local restaurants [_] ‘amily restaurants (_| fast food restaurants (_] self-service restaurants [_] go to Useful language p. 79 A 1 €89 Listen to these questions. Tick / when a waiter might ask ‘each question. BSc v 2. €¥2 Listen again and match each question (a-h) with a reply (1-8). 1 Yes, I've booked a table for eight o'clock. [1] 2 No, thank you. Ill keep it wth me. [6] 3 Oh, yes, please. t's very nice. [] 4 Yes, it's wonderful, thank you. [1] 5 Not yet. Can we have a little more time? [1] 6 Not for me, thank you. I'm full. [7] 7 Oh; it looks lovely! Thank you. L] 8 Yes, please, I'l have an orange juice. [] 14 @ Social and Travel © What do you usually have to eat when you go out for a meal? 3. €4@ Look at these three short conversations. Try to guess the mi 1 Customer: Waiter: 2 Waiter: Customer: Waiter: Customer: Waiter: Customer: 3 Waiter: Customer: ing words. Then listen and check. Hello. | booked. a. table. for seven o'clock The name's Katai ‘Ah, yes. Follow me, please ‘Are you ? Yes, for. Id lke the soup, please. ‘And for your =. 2 Ihave the salmon, thank you. Very good. And would you like ? Just some mineral water, please. Would you like . No, thanks. 'm full. Can I have please?Can I take your coat? (/})/j:2 Focus on .. describing food the positive adjectives to describe food, and 1e negative ones. tender bland cispy juicy greasy tough underdone fresh Think of one food that is . salty... hot and spicy . tasty overcooked Write S (steak), P (potatoes) or F (fish) next to ‘each word. Sometimes more than one answer is possible. rare 5. steamed sautéed . baked . medium. roast fied welldone mashed... boiled grilled (Gtir/ deep)-fried B Listening - Deciding what to have 1. €43 Imagine you are on holiday in Rome. You go to a small café for lunch. Listen to the waitress and tick / the dishes she describes. \ Filberie Via dei Gracchi 71, Roma Antipasti / Starter Bruschetta Caesar salad Minestrone soup Piatti principali / Main course Risotto Napolitano Pollo Toscano Ravioli Filberto Salmone al Brodo Bistecca al Norte Dolce / Dessert Tiramisu Chocolate tart Cheesecake Coffee or Tea €28 (Service not included) cn ema 2 €88 Write the letter of each expression (a-e) next to the correct dish in the menu. Then listen again and check. avery light quite sweet very tasty alte salty very tender eanc the schwa /2/ The schwa is the weak vowel sound in an unstressed sylable and is pronounced /ol. tis very common in spoken English, 1 © Listen to these words. Notice the schwa. tender medium —_under-done wonderful salmon. sugar 2. EFS) Now listen to these words. Underline the schwas. waiter reservation _potato pasta starter popular(Uppitk2 Cam I take your coat? C Speaking - After a meal Speaking strategy: Offering to pay 1 Look at these short conversations and notice the expressions in bold. A: Let me get this, will you? B: No, it’s on me. A: Shall we split the bill? B: No. Fil get it. This is my treat. Speak up! 2 What do you think B is saying in this conversation? Write your answers. A: Oh, look. Here's the bill. ll get it. i Well, shall we at least split i i ‘Are you sure? i Thanks very much. - 8: 3. €49 Play the recording and say your answers. D Speaking - Dealing with problems Speaking strategy: Complaining in a restaurant Speak up! 1. 69 Match each complaint (a-f) with a response (1-6). Then listen and check. We've been waiting for our dinks for half an hour Excuse me, These carrots are almost raw. L] Don't you have any high chairs for children to sit in? (] Sorry, but | asked for the bill ten minutes ago. [7] s>eance |. Sorry, sir. | forgot to mention it. Would you like to order a different main course? I find out what's happened to it ‘Oh, dear. il get some more for you. Sorry, Il bring them for you now. I'm afraid not. Would a cushion do? 2 3 4 Somy sit. Il bring you another one as quickly as possible. 5 6 2 Look at the complaints (af) and find: a an expression you can use to get the waiter's attention, 16 @ Social and Travel two expressions you can use to help you complain politely. 3. €47 Play the recording again and take the role of the customer. Try to speak at the same time. I'm afraid | asked for it rare, but this steak is virtually well-done. [[] 4 Imagine you are a customer in a | didn't know this dish had nuts in it. I'm allergic to them. [7] restaurant. Look at these problems. Think of what you can say to the waiter. Then say your answers. Example: @ You say: Excuse me. My soup is cold and the bread. is rather hard as well Your soup is cold and your bread is rather hard b You've been waiting for your main course for twenty minutes. You don't like the wine. You think its ‘corked. 4d. The vegetables are under-cooked. You think the bill is wrong. You have been, moe charged too much. f You asked for sparkling mineral water, but you have sill mineral water. 8 You asked for green salad, but it has tomato in it You are allergic to tomato. fh Your glass of mineral water is warm.Can I take your coat? 1 €4 Martin Vickers is a TV food critic. He is talking about two restaurants he has been to recently. Listen and complete the review form. _ The By Batre ‘Atmosphere (Good) Average / Poor Service Good / Average / Poor Food quality Good / Average / Poor Valueformoney 10 (Sashes Atmosphere ‘Good / Average / Poor Service Good / Average / Poor Food quality Good / Average / Poor Make a group and role play a conversation in a Value formoney 10 aaa! Customers: Ask about the dishes on the 2 €4i@ Listen again and complete Martin's notes. menu and decide what to have. he te ek WAL hi Unfortunately the meal and the aaa service are not very good, so you will need to complain. The Big Bistro Waiter: Welcome your customers. Explain. nage quite _sonbisticated, the ishes on the menu, take their order and serve the food. Manager: Deal with any problems and try to keep the customers happy! Service: vey Food: a Guna. sabe wo potatoes. Total cost Sah Tet Aemosphere: Go to the BBC Learning English website and Stobh: very type ‘restaurant listen’ in the search box. Press Service enter. Then choose a link that interests you. ‘Complete any exercises. http: //wwwbbc.co.uk/worldservice/ learningenglsh/ WHA AHA Can-do checklist Tick what you can do. Can do Need more practice Food: absolitely Ash very Total cost: can understand explanations of dishes on a menu. | can offer to pay | can complain effectively i thee is a problem. |'can understand restaurant reviews. 7Units FETE ston ana speak © Match each type of accommodation (a-e) with a © Look at these adjectives you can use to describe houses picture (1-5). and flats. Write P (positive) or IV (negative) next to each @ a semidetached house adjective. b acottage [_] modem (_] spacious [_] ateraced house [_] cramped [_] comfortable (_] d_adetached house [_] private [ shabby [| e ablock of flats [_] quiet L] ‘bright L) noisy [_] messy [_| isolated’ [| dingy [J © Tick the adjectives that describe your home. © How important are these factors to you when choosing a home to lve in? Give each one a number (1-5). (1 = unimportant, 5 = extremely important) size [_] age{_| location {_] style |] price [] A Listening - Explaining your requirements 1. €48 Oleg has just started work in Dublin, Ireland. He is looking for a place to stay and decides to phone an agency. Listen and answer the questions. a. Is he going to share or live alone? _. b Does he want to rent or buy a property? is 2. €43 Listen again and complete the form on the right. Management Ltd. Client requirements form Name 3 9 Now listen to the second half of the conversation. Tick V the property he decides to go and see. 74 North Foley Road, Dublin 21 vy Court, Dublin To Let: €1,250 per month 2 bedrooms, 1 bathroom Fumished [] 12a Joyce Street, Dublin To Let: €1,400 per month 3 bedrooms, 2 bathrooms Fumished (] 18 @ Social and Travel To Let: €1,200 per month 2 bedrooms, 1 bathroom Fumished (] ‘Type of property: Pat / house | Location: © No. bedrooms: No, poople: ©. Pets: Yes / No (imax)I'm looking for a flat (\/)5))3 B Speaking - Finding the right property Speaking strategy: Asking about alternatives 1. Match each statement (a-e) with a response (1-5). Do you have anything with a larger garden? \s there anything away from the main road? L] Don't you have anything cheaper? [] I'd rather have something near a better school. [] I'd prefer something closer to the city centre. [) eance That's the most central one we have. ‘There's one in Hobart Street. That's very quiet We have one near the Rileys School. That's @ good one. Yes. This one has nearly half an acre. {'m afraid not. That's the least expensive. wane 2 Underline the phrase: that you can use: — to ask about alternatives. = to express a preference. the statements (a-e) C Listening - Checking the financial side 1 €129 Look at these questi Finances a Haw much is the rent? b When is the rent due? Haw much deposit is required? Will I get all my deposit back? Me bills ineluded? 2. €423 Listen again and answer each question. ns. Then listen to this property agent in the US. Which questions does he answer? OoOoogN Speak up! 3 Imagine a property agent is showing you various properties for rent. What can you say in the situations below? Say your answers. Example: 0. You say: It's rice, but it's a bit small, Do you have. canybhing a Uitle Larger? Small — larger? Noisy neighbourhood No garden. No garage Too expensive Focus on ... comparatives and superlatives Complete the sentences using the comparative or superlative form of the words in brackets. I'd like something with a .__._.bigger........ (big) garden, if possible. The one on Park Avenue is .. (expensive) of the three I think this one is _ _----s--»- (g00d) than the others. Don't you have anything... the sea? This one is the .... (nice) one we've seen. f Do you have something which is nn (convenient) for the shops? a (Meat) 19(U palit I'm looking for a flat D Listening - Making sure of the facts 1 2 Read these questions. Then listen to the property agent's replies. Write the letter of each reply (a-f) next to the Tenancy agreewent 1 Hew long is the rental agreement? 2 Will the rent go up? correct question. 3 Is mswrance eluded? 4 Can 1 sublet? 5 How much potice must 1 give if I want te leave early? © Whe do I contact if there is @ problem? €2 Look at the statements below. Tick / True or False for each statement. Then listen again and check your answers. You need to give two months’ notice. Contents insurance is not included The rent may go up after the lease expires. a b c d_ You should pay for repairs yourself e f E Speaking - Getting whi Speaking strategy: Making requests and asking for permission 1 Look at the expressions in bold below. Which expressions can you use: to ask permission to do something? to ask someone to do something? Is it OK if I have broadband installed? Could you send someone to repair the cooker, please? Would you Would you ‘the bathroom? 1 was wondering if I could paint the kitchen a different colour if 1 got cable TV? fixing the tap in 20° @ Social and Travel The rental agreement stats from the day you move in. You will be evicted if you break the terms of your tenancy agreement. 2 e rm O QO G (i Qo (a) OOOOoON at you want Speak up! 2 Imagine you have just moved in to a rented flat and want to make some changes. Think of what you can say when you call your landlord to ask permission. Then say your answers. Example: ‘You say: Would. you mind. Uf | painted. the lounge white? It's green ab the: moment and. U'd like. something a. litte. brighter. Lounge green — white Satellite TV ‘Change phone company New sofa Broadband Internet a b d e Now imagine that you have discovered lots of problems. Think of what you can say to ask the landlord to fix them. Then say your answers. Example: a ‘You say: Could. you send. someone to repair the washing machine, pease? ts stopped. working ‘The washing machine has stopped working. Your bedroom window is broken The heating doesr't work properly ‘The garden is a mess. The front doorbell doesn’t work. nanceI'm looking for a flat (\))ji/i{'3 F Listening - Dealing with problems 9 Lucy and Samir are tenants in the same block of flats in London. They each have a problem and call the rental agent, Mr Lee. Listen and complete the chart. 1 What's the problem? D 2 When did it start? bs 3 What does Mr Lee promise? G Speaking - Overcoming difficulties Speaking strategy: Making your point more forcefully 1 8 Listen again to Lucy and Samir complain to Mr Lee. Tick V the expressions you hear. | really must insist that you do something about this immediately. [] fm not very happy about this at all, [] I'd like to know what you are going to do about it. [] Speak up! 2 Imagine you are a tenant with the following problems. ‘Complain to your rental agent and make your point forcefully. Use the expressions above and say your answers. Example: a You say: | told you four days ago that the roof in my bedroom leaks, but nobody has been to repair it yet. m not very happy about this at ail. When are. you going to send. someone. to fix i? Roof in bedroom leaks (told four days ago) ‘Smoke alarm broken (told two weeks ago) Gardening not done (fortwo months) Kitchen sink blocked (since last week) Saw mouse in kitchen (last night) IH Tick what you can do. can do Need more practice | can explain my accommodation requirements. | can ask about alternatives to help me find the right place. | can ask detailed questions about costs and legal requirements. | can deal with problems and complain effectively. atESSE listen and speak © Match each word (e-h) with a definition (1-8). 2 acredit voucher [2] e an extended warranty [_} b arefund [_] f faulty (] ¢ toexchange[] —_g. tohaggle [_] d areceipt L] h abargain C] (n) a piece of paper you receive that proves what you bought, when, and how much you paid eat 3 a me “ 3 fn) something on sale at amuch {2 £0 change something you bought (eres tantra F for something else of similar value 5 sate the orice of An } (v) to negotiate the price of something before buying it 2 (n) apiece of paper from a shop that } allows you to buy goods up to the value shown © § G9 Listen to eight statements, For each statement, tick 7 who you think is speaking. Customer Shop assistant OOD ODDIDIDIOIOI (n) money you receive when you | return something 7 (n) a quarantee that lasts longer © (adj) describing an item wiich J than the normal period - is not working conectly 1 €68 Listen to Maribel, a Brazilian au pair working in London, return an item to a shop. Answer the questions. 2 What item is Maribel returning? .A. blouse. b_ What is the problem with it? What does Maribel ask for? _ d e Why doesn't the assistant agree? What does Maribel decide to do? . 22 «= @ Social and Travel 2 €42 Listen again and| complaint form. The first for you. Haywards Department St Complaint Form CS284 five mistakes in this one has been done tem: Ray Ntchols fears) Purchased: | Last month Receipt: Yes] No[/] Problem: Hem bas shrunk (only washed tice. ‘Action taken: | Crest voucher given.T'd like a refund, please (\));)/j(}4. B Speaking - Returning items Speaking strategy: Making a complaint inashop 1 Look at this extract from Maribel’s conversation in the shop. Assistant: We can't accept responsibilty, Maribel; Well, I'm sorry, but that's not good enough. 2 Notice the expressions in bold you can use when you want to complain. I'm sorry, but this camera doesn't work propery 'm afraid that this phone doesn't work propery. Sorry, but this phone is broken and I've only had it two weels. Speak up! 3 Imagine you are a customer in a shop. Use the Sound — information below to complain to the shop Showing emott assistant. 1 929 The way you say something can be as ae important as what you actualy say. Listen to this Yell Sau, Het, basghe tis nelekcsk cmenter sentence spoken in two different ways. : —— yesterday, but I'm afraid that the disray ‘| Saw John today. doesn’t work, seas 8: | Saw John today. You bought a notebook computer yesterday, but the sew senn display doesn't work Notice how A's voice goes up and down more, b The radio you bought last week has stopped working. showing excitement and interest. B's voice stays very © Afriend gave you a vase for your birthday, but it is flat, making him sound bored and uninterested. Cecked (€429 Listen to sx people each say Good morning. 4 The shoes yeu bought to months ag are akeady How are you? Match each speaker (1~6) with how falling apa you think they fee. Your new tennis racquet broke the first ime you used it. friendly worried angry bored interested tired (€423 Listen again and repeat each sentence, copying the same intonation.(Uiitl Pa like a refund, please C Listening - Understanding shop policy (9 Barbara is the manager of an electrical shop. Listen to her explain the shop's policy on refunds and exchanges. Tick / True or False for each statement. You can either have a refund or exchange the item. You must have a receipt. You have to pay a small administration charge for iterns that need to be repaired, € Unwanted items can be refunded or exchanged if retumed in under two weeks, Ifyou retum an unwanted item after two weeks of purchase, then no refund is possible. Damaged and faulty items must be retumed straight away. Tue False Ow ee fal Eel oo oo fl Ts D Listening - Finding out more about a product 1 €49 Listen to six questions ti Count the number of words in each question. A contraction (like Where's) is two words. bO-O dO eO tO 2. €9 Listen again and write each question. a What. size is. the screen? bd. customer asks. -aao ono0o0o00 3. €188 Listen again and repeat each question using the same stress and rhythm. What product do you think the customer is asking about? 4 €89 Now listen to the sales assistant’s answers. Write the number of each answer (1-6) next to the correct question (a-f) in Exercise 2. 24 = @ Social and Travel 5 €49 The customer sees two new mobile phones on sale. Listen to the sales assistant talk about ‘them and complete the missing information. BEE AG Fast *___ Internet. Download lips ©. mega pixel camera aoe video calling MP3 player + ©. Stereo sound Can store Full 8 + songs __..~ like a pocket PC gigabyte hard driveE Listening - Bargaining 1 €482 Pierre is at a market in London, haggling with a stallholder. Listen and tick / which sentences you hear the stallholder say. a. That's £35 to you. [7] tts £35 to you. (] b Lets say 30 pound, then. Hows that? [] Let's say 30 pound, then, What about that? 1] ¢ It's a bargain, | promise. [1] It's a bargain, | promise you. [[] Thats a cash price! [] That is the best price! [] e Itsadeal. (] Its not dear. (] F Speaking - Negotiating the price Speaking strategy: Reaching an agreement 1 Look at these expressions you can use to accept or reject a pric To accept a price: To reject a price: That's OK with me. No, | can‘t pay that. OK Thats fine. Somy, it's too much tts.a deal It’s not worth that. Speak up! 2 €459 Imagine you are at a market. Listen and accept or reject each offer on price. Example: a. You hear: You can have the desk for $45. You say: Sorry, it’s too much. Can't you do any better? I'd like a refund, please (\))/7)/it4. 2. €48 Listen again and complete Pierre's sentences. Its a bit more than | wanted to... Pay. _.- YOU £20 for it (HAA AAA Can-do checklist Tick what you can do. 1 can make a complaint in a shop. {can understand a shop's returns policy I can ask questions about various products. I can bargain and reach an agreement. Can do Need more practiceIs there anything on? listen and speak © Do you watch a lot of TV? Not really. | only watch programmes | like, [_] I watch quite a lot of TV. [_] Yes; (ma real telly addict. [_] © Unscramble the letters to find ten types of film. i Can you think of an example for Te ea Although most internationally famous movies are ‘made in English, every year an Oscar is given for the Best Foreign Language Film, Past winners include Crouching Tiger, Hidden Dragon (Taiwan), Life is Beautiful (tay), Babette’s Feast (Denmark) and Tsotsi South Africa). dt ora c ance ‘on DVD? 1. €3 Listen to Matthew Jenkins, a film critic, talk about a new film. Note down who these people are. Jane Martins A. ‘Charles Danton Helen Richards Peter Kite Kevin Hadley 2 €&4 Look at the statements below. Tick / True, False or Don’t know for each statement. Then listen again and check. Tue False Don't know The film takes place in the north of England. C] Itis based on a tr story. el Both the main actors are very good. oa The ending is rather weak. ef Itis Kevin Hadley's first film. el The movie is only suitable for adults o ooo00o00 oo00008 26 = & Social and TravelIs there anything on? (\))/9/25 B Speaking - Describing films Speaking strategy: Speak up! Talking about films 3 Think of a film you like. Look at the questions below and make 1 Write P (positive) or N notes. (negative) next to each word 5/0 fn ib Be De de de ee | le ie ea or expression. CORE REE OE aa me heartwarming g Seseeseds \ well acted eecete 5 lots of twists and tus ___ [] My favowite fim 100 long o abit boring gO What is the prot? very surprising q who are tre main characters? gripping ulterly believable oO eae a original el Who was it directed by? Predictable Oo can you remember any of the actore? 2 82 Listen to the film review Is it well acted? again. Tick / the words and Wee iets any geced printer expressions in Exercise 1 that 7 you hear. Do you tke the countiraok? Wy do you lke this lm? 4 Now talk about the film. If possible, record yourself and play back the recording afterwards. Can you identify any areas to improve? C Listening - Describing TV programmes 1 €43 Listen to six people each describe a TV programme they enjoy. Write the number of each speaker (1-6) next to the type of programme they are describing. ae NEWS rime series... soap opera... drama talk show quiz show —_1_ cartoon _... documentary nature cookery _ sport _.... comedy 2 €63 Look at the audioscript on page 90 and listen again. Underline any words and phrases that help you identify the type of programme. 3.69 Listen to five people give their opinion on different TV programmes. Write P (positive) or N (negative). a ea c do e 4 €488 Listen again and note the key words that helped you identify each comment as positive or negative. a lm re be cee d e 27(Uli Is there anything on? D Listening - Listening to the news many different stories are mentioned? 2 €489 Tick V the topics that are mentioned. Then listen again and check. entertainment C1] scence 1] ; sport [] the environment [J politics [] space [] 4 the economy [7] ‘education [] culture F) Learning tip ‘Epossible, look for any visual clues that could help you. For, example, the pictures that accompany the news on television can help you understand the topic of each newrs item. E Speaking - Talking about the news Speaking strategy: Summarizing 1 Which of these summaries of the news story about China is most accurate? China's economy is going to grow stronger over the next thirty years, but itwill not overtake the economies of America and Europe, China has the fastest growing economy in the world today. It has already replaced America and Europe as the biggest industrial and ‘commercial centre in the world. China's economy has been growing quickly for the last thirty years. According to one report, it will not be lang before it becomes the biggest economy in the wortd 28 © @ Social and Travel 3 BD Listen again and write down the key points Downturn for EU + North Ameri deminant,superponer by 2025 each headline. 489 Now listen to the main story in more detail. Answer the questions. What organization carried out the research? The. Global. Studies. Institute. a Has China overtaken the world’s major economies yet? By when is China expected to be the dominant economic power? When did China's economic reforms begin? How much of the American market is China predicted fp figet see = How much of the European market is China predicted tohave? Who is Tim Robbins? Speak up! 2 989 Listen to this news story and write down the main points. Then give a brief summary of the story, using your notes as a guide. Ws, about ert b.F Listening - Making predictions 1 You are going to listen to two news reports about global warming. Tick v the words you think you may hear. food [] ‘temperatures [] century traffic [ scientists L] education [] prices (] shopping L] faling [1 friendship C] loss [] rise T] holiday () sea ice [] recover [] 2 €42 Listen to the first report. Circlé\the words above that are mentioned. 3 €@D Now listen to the second report. Each time there is a pause, note what you think will come next. Is there anything on? (\)ji/i/i5 Sound smart: Stress and rhythm t 1 489) Look at the first report on global warming. Listen again and notice how the underlined words have more stress. ‘A group of top European and Australian scientists say that temperatures will rise much faster than previously predicted, possibly by as much as six per cent by the ‘end of the century. They also say that the record loss ‘of sea ice over recent years means that the earth may ‘nollonger be able to recover. (€@ Find the audioscript on page 91 for the second report on global warming. Listen and underline the ‘words and expressions that should have more stress. Read both reports aloud. Stress the important words. (HAA AAA Can-do checklist Tick what you can do. 1 can describe and discuss fims and TV programmes. | can summarize main news stories. | can make predictions about what | will hear, 7 | fSEE tion ant speak © Make a lst of as many common health problems as you can, © Match each word (a-f) with a picture (1-6). aan injection [5] b an inhaler [_] d antibiotics [] © acast(] Pen A Listening - At the doctor's 1 €82 Complete these questions a doctor might ask a patient. Then listen to the conversation and check. 1 What seems to be the __trouble.__? 2 Doyou when it started? 3 Where does it ne CXACLY? 4 sit. if | do this? 5 Areyou to anything? 6 Have you got any other 2 7 Have you been __ anything for if? 30 © @ Social and Travel ¢ autches [] f athermometer [] © Tick v the health problems below that you or someone you know suffers from. skin problems L] insomnia (_] asthma (_] hay fever [_] migraines [_] high blood pressure ] sess |_| 2 €%2 Write the answers to these questions. Then listen to the conversation again and check your answers. What problem does Mohammed have? terrible. pain in his, shoulder ¢_ What other symptoms does he have? Has he been taking any medicine for it? What action does the doctor want to take? Did you know ...? A dermatologist specializes in skin problems, An ophthalmologist treats eye diseases. A paediatricians a specialist in children’s health, A psychiatrist specielizes in mental health. A cardiologist is a heart specialist.T've got a pain in my arm (1)})//6 Focus on... describing health problems Write each word inthe correct category. Complete the sentences, using the words below. ry_stabbing dull tickly shooting chesty sprained runny blotches bleed sore feverish temperature numb swellen itchy rash Words to describe a cough: Bane anaes My foot is badly swollen _ Words to describe a pain: b Ineed some tissues. I've got a . c Have you got anything for a . ee ae d_ Mike often has a nose in the moming. ‘e Aunt Sophia has rer ankle. £ fve gota high - § Heel very. «Im sweating a lot. h Ihave no feeling in my fingers. They re i te gota bad . _-on my art j What are these _ _..all over my neck? k My legs are very \ cant stop scratching B Speaking - Explaining what's wrong Speaking strategy: Describing symptoms 1 Look at this extract from Mohammed's conversation with the doctor. Notice how he describes the problem. Doctor: Now, what seems to be the trouble? Mohammed: I've got a terrible pain in my shoulder, Here are some other phrases you can use to describe your symptoms. | think tm suffering from stress I'm coming down with the flu My arm aches. Speak up! 2. €439 Imagine you are at the doctor's. Listen to each question and use the ideas below to have two conversations. You hear: What: seems to be. the trouble? You say: | think Um coming down with the flu. Conversation 1 a the flu, b yesterday, c since yesterday morning, d runny nose, sore throat, headache, e alittle, f some aspirin Conversation 2 2 pain / back, b at the bottom, ¢ last Sunday, d No, ¢ Yes, very, f some pain killers 3. €8 Now listen and use your ‘own ideas to answer each question, 4 Imagine you have the following health problems. Make a list of symptoms and then explain what's wrong to the doctor. a the flu b stress {00d poisoning a bad, cough. at(Um ERG F've got a pain in my arm C Listening - Getting a diagnosis 1 89 Listen to Sharon Maurice talk to her doctor about a health problem. Tick the picture on the right that shows Sharon. 2 a What exactly is wrong with Sharon? b. What does the doctor think is the cause? 3. €159 Look at the statements below. Tick / True or False for each statement. Then listen again and check your answers. True False The blotches are all over Sharon's body. a They are getting worse. She noticed them two weeks ago. o ‘She also has a rash, which is very itchy. go The doctor prescribes some tablets. Qa He expects both problems to clear up quickly. [C] ‘Sharon has to go back in two weeks. El QO QO (a) It’s caused by an allergic reaction tohercat 1] O oO o QO D Listening - Understanding the doctor's instructions 1 €%8 Dr Vasquez is a doctor in Texas, US. He is speaking to a patient. Listen and answer the questions. 2 What's wrong with the patient? b Why doesn't Dr Vasquez prescribe antibiotics? © What advice does he give? 2 €%9 Listen to Dr Vasquez Patient 1a chest : two tablets Patient 2a mild case of U8 aM neneee /0OM DAK Aa Patient 3a very bad come back in ___ 3 €9 Imagi Put a cross X next to the incorrect statements. @ You should take two tablets, twice a day, before meals. [XX] b You shouldn't drink alcohol, but coffee is OK. [] You need to exercise more often. [[] 32 @ Social and Travel : take spoonfuls every % m \gnose three more patients. Complete the chart. a day for days hours / don't. \e you are a patient of Dr Vasquez. Listen and tick / the correct statements. The problem should go in a couple of days. [] You should start eating small portions of food. [7] You shouldn't drink alcohol or milk. []E Speaking - Reacting to news Speaking strategy: Showing concern and relief 1 Underline the expressions to express concern and relief. Dr Vasquez: You have some sort of virus, 'm afraid Patient: Oh, dear. Really? Are you sure? Dr Vasquez: Yes. | don't think it's too serious, though, Patient: Thank goodness for that! 2 Write C (concern) or R (relief) next to each ‘expression. ‘Thank goodness for that! _R. Oh, no. That's tribe. Oh, fm sony to hear that Well, that’s good news, Oh, dear. Really? How awful What a relief! Speak up! 3 €9 Listen to eight statements and respond, expressing concern or relief. Example: 0 You hear: My blood. pressure is very high. You say: Oh, I'm sorry to hear that. T've got a pain in my arm (\))/i(36 Sound smart Linking ~ /w/ and /)/ 1. 88 Listen to these sentences. Notice that 8 /w/ or /j/ sound is added when a word ending in a vowel sound is followed by a word beginning with a vowel sound. Il give you /v/ a prescription. The /i/ operation was a success. Say these sentences aloud. Which words do you think are linked with /w/ or fi? Some sentences have more than one example. Mol hol 2 Are you'allergic to anything? b Come back at the end of the week and well see if you're better. Is not serious, so | don't want to give you any tablets The exercise will help you alot, so please do it ‘Who is your regular doctor? You are quite ill, I'm afraid. The good news is that we aren't going to operate. Your knee is a lot better now. (€859 Listen and check. Then listen again and repeat each sentence. Practise linking the sounds WHI AAA AAA Can-do checklist Tick what you can do. | can describe a range of symptoms accurately. | can patipate actively in a consultation, answering questions. | can understand the doctor's diagnosis and instructions. I can react to news, showing concem and relief. Can do Need more practiceI could do with a break listen and speak © Who do you prefer to travel with? with family [_] with friends [] alone (]_with your partner [] © Which is the best way to travel? with a tour, where everything is organized for you [_] just booking hotels and transport in advance [_} with no fixed plan, making all the arrangements yourself en route [_] © ‘Match each type of holiday (2-4) with a picture (1-6). a acuise [6] a sking holiday [_] ¢ aholday by the seaside [] d acity break (] © a camping holiday ] fan acivty holiday (_] A 11 €%2 Listen and write the type of holiday each 2. €83 Listen again and complete the key words speaker prefers. and expressions that help identify each type of 1 a-holiday by the seaside holiday each speaker is decribing. 2 1: relaxing on the __b playing in the 3 $4....., making .$8nd. castles. 4 2: looking around going to 5. hopping on a bus 6 3: catching the top ofthe, down, fantastic 4 riding, . Learning tip ~riding, doing things Listening for key words and phrases is an important 5: being . _.., waking up in a... 1 going ‘skill. Try to group the words and phrases you hear — ~ into similar topics or themes. For example, if you hear 6; sit on the and relax, look class, exam, teacher and homework, then the topic might be school, 34 © @ Social and TravelI could do with a break ())/5/1!'7 B Listening - Choosing a holiday 1 €%3 Simon and Jenny Carter are booking their summer holiday with a travel agent. Listen and find six mistakes in the booking information form. The first one has been done for you. railBlazers Customer Booking Information Booking Ref: | 9873459 Client: Mr & Mes Carter: Flights From London (LHR) to Vancouver (YVR) June ta"i2th| ace55 [Dep 12:30 [Arr 14:25 | No. people: 2 | Cost per person: £780 From Calgary (YYC) to London (LHR) dune 20th_[acas2 [Dep 22:00 [Arr 01:55 Hotels Cost_(prpn / breakfast included) Metropolitan Vancouver 4* No. of nights: 2 £160 Emerald Lake Lodge 4* No. of nights: 2 £150 Fairmont Jasper Park Lodge 4*_ | No. of nights: 2 £250 Westin Calgary 4* No. of nights: 1 £94 Car hire: [ (Compact) £25 per day This quote valid for 14 days. 2. €369 Listen again and answer these que: @ What does prpn mean? ___.__. alec: b How long does it take to drive from: Vancouver to Lake Louise? Lake Louise to Jasper? Jasper to Calgary? ¢ What can you do in these places! Jasper National Park:(Uni 1 could do with a break C Speaking - Travel tips Speaking strategy: Making Speak up! recommendations 3 €49 Imagine you are in your hometown and a 1 Look at the expressions below. Which tourist asks you some questions. Listen and reply, can you use: using your own ideas. ato recommend someone does something? Example: a. ‘You hear: Can you recommend. @ good. place to stay? nd b to recommend someone doesn't do something? mae eee Ws rage 1 it’s well worth ...ing [2] in the centre. |'don'’ think its very expensive. You 2 Don't bother ..ing L] could. try that. 3 You should definitely ... 4 Its not really worth ...ing C] Raves Oc 5 Irecommeng (that) you ... [] aaa 6 I wouldn't ... if! were you. L] 7 recommend ..ing. C] Complete the sentences using these parties 2 €29 Listen again to the conversation at aS the travel agent's. Tick V the expressions ‘What time shall we set ....off.... tomorrow? you hear. ‘Well pick you .. at six | forgot to bring __any souvenirs, 'm afraid, I'm looking forwar this trip. You can't check... before 2 pm. The best way to get the city is by tram. We checked... the hotel and left. ‘Al my friends saw me __ atthe airport | dida't get __.10 the hotel until very late. D Speaking - Booking a day trip Speaking strategy: Asking for detailed 3 Look at this advert for another cruise. information What questions can you ask for more information? 1 You can ask these questions if you want to go on a day trip or excursion. What time does it leave? Where does it leave from? How long does it last? What exactly is included? r Ae there any hidden extras? aaed Lana a) a Poe 2. €48 Imagine you are on holiday and a tour guide is trying to sell you an excursion. Listen and respond to each sentence you hear, using the lees eer Departs from Paphos harbour prompts below. Raste: west to Coral Bay You hear: Do you want to go on a right cruise? ee a es a You say: That might be nice. How long does it last? CTE hee Sel aca) a. How long? dd What / included? 2 b Where / leave from? © Hidden extras? © What time / leave? £ OK / think about it 36 @& Social and TravelE Listening - Renting a car 1 9 Listen and complete these questions you can ask when you want to rent a car. a What ._ ‘of cars do you have? L] included? [] © Do Ihave to pay an Ihave an accident? (] d Can thire a car e Isthere a. f Do you provide ween? F] gis _... cover included? [] h ...do | need? L] 2 €3 Listen and write the number of each response (1-8) next to the correct question (a-h). 3. €¥89 Listen to Laura in Italy rent a car at Dublin airpot. Complete the information. Feralas ea Class: Economy / €2. pw Ty Class: >. enh _. PW CI Class: ¢ Ms pw ioeenen Class: Full-sized / €! pw 4 €&@ Read these questions. Try to remember the answers. Then listen again and check. How long does she want to rent a car? Far Why doesn't she want the VW Polo? ‘Why doesn't she rent the Ford Fiesta? How much does she finaly pay? Why is this cheaper than the advertised price I could do with a break (\)}j)/i'7 Missing sounds ~ /1/, /d/ and /h/ 1 €¥83) Listen to this sentence. Notice that the sounds 4, fal and Ih often disappear in connected speech. ‘Why doesn('t) she ren(t) the For(d) Fiesta? Did (he say (h)e'd (hyave the car for nex(t) week? Look at sentences a—h. Which /t/, /d/ and fh/ sounds do you think are not pronounced? I've go(t) jus(t) one question. You didn't say you couldn't swim. We could go tomorrow. You must be tired. Have you played before? | managed to talk to her lastnight. ‘Ase you taking him tothe station? | didn’t know the answer, so | kept quiet 3. €¥69 Listen and check. Then listen again and repeat. TAA AAA Can-do checklist Tick what you can do. | can understand detailed information about travel arrangements. | can make and respond to recommendations. | can ask for detailed travel information, | can enguite about renting a car can do Need more practice 37Unive listen and speak © Where was the last place you visited on a sightseeing trip? Did you enjoy it? What isthe best way to look around a city? Number these options in order (1-4). ‘on your own with a fiend with a group of fiends ona guided tour ust jul language p. 81 A Listening - A short break Emmanuel mentions. food [] money [1] safety transport [[] nightife (] weather (] attractions (] 2 €989 Tick V True or False for each statement. fen again and check. z Mark is going to Paris next weekend. He hasn't found anywhere to stay yet. ‘Taking the Metro is easy but expensive. It’s possible to walk to most of the main sights Changing money can be difficult. Emmanuel thinks Paris is more dangerous than London 00000 a b c d e f o Where does Emmanuel say Mark can find a cheap place to stay? Why is ita lively area of the city? 38 & Social and Travel © Put each verb in the comrect place. goon workout travel do have some sightseeing / everything on your list 2 look around / a rest where you are / what to do @ guided tour / an excursion ‘around by bus / independently Did you know ...? ‘The worldwide tourist industry is worth over 00 billion euros a year. The most popular tourist estination in the world is Paris, Over 25 million people a year visit the city. Howe y the fastest-growing region for tou isAsia, Focus on ... describing places Match the adjectives which have @ similar meaning, crowded fascinating lively touristy picturesque pricey ‘cosmopolitan peaceful trendy old-fashioned polluted vibrant popular intemational beautiful dirty packed historic interesting expensive guiet fashionableIt’s an amazing place! (\/);)) B Speaking - Finding out information (1) Speaking strategy: Making polite Speak up! requests 3 Imagine you are going on a short sightseeing 1 Look at this extract. Underline the phrase ‘You know someone who comes from Mark uses to ask Emmanuel for information the place you are visiting. Ask politely for about Paris. information. ‘As you're from Paris, | was wondering if you could give me Example: a some tips? You say: | was wondering if you could suggest a good. place to stay? 2 Here are some more expressions you can use. accommodation Notice the expressions in bold. b weather Do you think you could suggest a few places to see? ¢ transport I don’t suppose you know anywhere good to stay? d safety | wonder if you'd mind giving me a bit of advice? + oy f food & nightlife h shopping C Speaking - Finding out information (2) Speaking strategy: Asking for recommendations 1 Underline the expressions you can use to ask for recommendations. Do you think | should exchange money at a bank or bureau de change? Is it worth visiting the aquarium? Do you think it's a good idea to walk to the castle, ois it too far? Would you recommend going to the National Museurn? Speak up! 2 Imagine you are on holiday in Singapore. There are lots of things to do and you don’t have much time. Look at the pictures and ask the hotel receptionist for some recommendations. Example: a You say: Is it worth going on a sightseeing bus? 39(Umit It’s an amazing place! D Listening - Following a talk 1 Before you listen, make a list of everything you know about Peru. 2 €2 Listen and complete these statements. 2. Lima is also known as the City of ...Kings. The Spanish founded the city in . ¢ There were around .. ... Inca temples and palaces when the Spanish arrived. Plaza Mayor is the Lima was founded nearly f In 1746 an _ in Lima ne YORIS 30. lestroyed almost all the city E Speaking - Asking questions Speaking strategy: Interrupting politely 1 In an informal talk it is usually possible to interrupt the speaker and ask a question. Here are some expressions you can use. ‘Sony, can | ask a question? ] tm sony, but could | ask a question? Excuse me. | have a question. [] Sony to interupt, but... C] Could | interrupt fora moment? ] 2 888 Listen again to the talk. Tick the ‘expressions you hear. 40 ~— @ Social and Travel 3. (42 Try to remember the answers to these questions. Then listen again and check. a. For how many years was Peru a colony af Spain? Almost 300. Yer nnn b_ Who was Francisco Pizarro? © In which building does the President of Peru live? d_ How many buildings survived the disaster of 1746? @ What is the oldest building in Plaza Mayor? ‘Sound smart: Linking consonant-vowel 1 €863 If a word ends in a consonant, and the next word begins in a vowel, then the consonant sound moves to the beginning of the next word. For example, getup, stop over. Listen to these examples. He told.us a bit about when the Spanish arrived in Peru. ‘An earthquake destroyed almost all of the city Look at these sentences and underline the sounds that are joined together. Can take.a brochure, please? ‘We got on the boat and sailed across to the island. | want a table with a view of the sea, if possible. | had 2 good look around the caste. ‘We went out with a group of fiends that afternoon, 3 €888 Listen and check. Then listen again and repeat. Speak up! 3 €%8 Imagine you are on the same guided tour. You also want to interrupt to ask a question. Listen and ask to interrupt each time you hear a beep. Example: 0 ‘You hear: It was the Spanish who actually founded the city of Lima. (beep) You say: Sorry, can | ask a question? ‘You hear: OF course, go ahead.It’s an amazing place! (\/)j)/:8, F Speaking - Requesting more information Speaking strategy: Asking for further details 1 Look at this extract from the guided tour. Underline the expression the tourist uses to ask for further details. Tourist: Soy, can | ask a question? Guide: Yes. Tourist: What about the Incas? They were here before the Spanish, weren't they? Could you tell us a bit more about them? 2 Here are some more expressions you can use to ask for further information. Can you say (a bit) more about ...? 'd like to know more about ''d be interested to hear more about you are on a guided tour. Look at the information below. Listen and each time you hear a beep interrupt politely and ask for further details. Example: a You hear: That's the Modern Art: Museum, the most. popular one. in the city, and. on the loft .. (beep) You say: Sorry, can | ask a question? Vd. like to low more about the museum. What is there to see? a museum b Mardi Gras © Lord Byron d castle the National Palace THA AAA Can-do checklist |can understand the details of a guided tour | can interrupt politely to ask for further explanation, Ian ask for further details, aSection 1 (€® Listen and reply to each statement you hear. Gieldyour answer. xan You hear: What's up? ® Nothing mach. b Not at all. © Yes, that’s right. Not realy. Me neither. So do. Yes, | booked a table for eight o'clock No, thank you. 'm full. Itwas lovely, thank you. That's too bad. Let's split, 's that your best price? Ok, I won't {s that the best you can do? Yes, Ido, How are you doing? OK. See you later. Me neither. Yes, | think so too. Yes, itis. Not much. Yes, itis. I'm not sure | agree. ‘Would you? OK then Is well worth the visit. Its a deal. Oh, good! ange e age acea nee oces 9 a Not really. b Yes, itis. Why don't you? 42 — & Social and Travel 10 a Yes, its. b have a cough. c_ No, that's fine. Section 2 (€49 Read each situation. Then listen and write the letter. Example: A friend. tells you about a bargain he got recently. What do you say? You hear & That's a great idea. b That sounds good. © Thanks for the tip. You write: b 1 You'te in a restaurant. You've been weiting for your drinks for half an hour. What do you say? ne 2 The printer you bought last week has broken. You take it back to the shop. What do you say? 3. Your friend offers you his old computer for £20. t's @ good price. What do you say? 4 You have a very bad cold and call your boss to ask for the day off. What do you say? 5 You tell a friend about your wonderful holiday in Canada. ‘What do you say? 6 The phone company tell you they can't repair your phone for another week. What do you say? 7 You're on a tour and want more details of @ museum the guide mentioned. What do you say? 8 You are saying goodbye to a fiend. What do you say? 9 A iiend tells you they are very il. What do you say? 10 You are sightseeing and want to ask about the local tourist bus. What do you say? ..Section 3 Read each situation and €ircl) your answer. Example: [An estate agent shows you a. house. It's vice, but expensive, How can you politely ask about an albernative? @Do you have anything alittle cheaper? It’s too expensive. Show me. something else. els Os all you have? | Which is the most effective way to maintain a conversation? a Smile and look friendly. Ask lots of follow-up questions Talk as much as you can, 2. What should you do if you can’t understand someone's accent? 2 Relax and try to ‘tune in b yy to avoid speaking to them. Smile and pretend to understand. 3 Which of these phrases can you use to make your point more forcefully? a IsitOKif...? b Do you think you could ...? | really must insist that .. 4 Toask a question using a question tag, your voice should go down at the end of the sentence. b go up at the end of the sentence. ¢ stay the same level 5 The person you are speaking to is talking too quickly. What is the best thing to do? a Nothing. It would be rude to interrupt. b Say’‘Slow down, can you?” c Say ‘Please could you slow down a bit?” 6 Which of these things should you not do before you listen toa talk? a Ask yourself what you know about the topic. bb Predict what you think you will hear. Get a dictionary in case there are words you don't know. 7 You and your fiend have had a meal and you want to share the bill, What do you say? 2 Shall we split the bil? b iil gett It's my treat 8 A.window in your rented flat is broken. What's the best thing to say to the landlord? ‘a. You can repair the window, can't you? Could you send someone to fix the window? [think the window needs repairing. Units 1-8 (Review 9 Which of these is not a way to agree with someone? Me neither. b Laan agree. © couldn't agree more. 10 When you are speaking to someone, what should you do if you are not sure how to say something? a Check ina dictionary. b Keep talking and try to make yourself understood. Stop talking and think about what to say. Section 4 Read each statement and write your reply. Example: Is everything all right with your steak? 1 Ifyou ask me, people work harder these days than in the past. 2. What was the food like in the restaurant you went to last night? 3. The doctor said | have high blood pressure. 4. This watch costs £499. I's a bargain. 5 What are the symptoms? 6 So what was Paris ike? 7 Let me get this, wll you? 8 Can you recommend a good place to stay? ‘9. The shoes are faulty, but we can't accept responsibilty 10 Have you been taking anything fori?FSET tisten and speak © Complete the phrases with for, of or with. a work __ for... big company [] b bein charge overseas projects [_] c behead. © deal......complaints and queries L] uld like to do. © Now tick v the things you eel A Listening - Asking for services 1 €§2 Vicky works at a small marketing agency in Florida, US. There is a problem with the office photocopier, so she phones a local office supplies company. Listen and answer the questions. a |s the photocopier still under guarantee? Yes, i has. two years. left.on its guarantee. b When did Kelta & Co buy it? What exactiy is wrong with the photocopier? dd. Has Vicky tried to fix it herself? & When is she told someone can come to fix it? f What time does she finally agree? 2 Tick Y how you would describe the attitude of the assistant Vicky speaks to. helpful (] professional [] unfriendly [1] uncooperative [] 3. How satisfied is Vicky with the service she receives. Tick / your answer. very satisfied [] quite satisfied [] rot very satisfied [] very dissatisfied [] 44 @>work and study © Match each verb with a phrase. a solve. a file by mistake b a eee arrange the Internet d delete ‘problem e repair ‘ameeting Learning tip _ When you are listening to someone, try to notice the speaker's tone of voice. The way the speaker sounds “cantell you alot about their attitude,Shall we say five o'clock? Upfit@ B Speaking - Making appointments Speaking strategy: Fixing a time Speak up! 1 Look at these expressions you can use 3 Imagine you want to make some appointments. Use when making an appointment. the ideas below to fix a time. What time would be most convenient? ‘Example: a. day _ would suit ou best? You say: How about, Monday? Any time in the afternoon would date is good for you? be fine. this moming @ Monday / aftemoon Sometime eatly next week would be great. b Friday / 2pm—apm Any time after three beter alta © Tuesday / not before 10am between 1030 and 12, WOuld be fine. d Friday morning / 10am, What / How about... tomorrow afternoon? Set net Weer bette alice eral we eae 4 €§3 Now listen and respond to each person, fixing atime. 2 €82 Listen again to Vicky's conversation. ot Underline the expression in Exercise 1 YYou hear: We have the books you ordered. When would bea. you hear. good. time. to drop trem round? You say: Shall we say two o'clock tomorrow afternoon? a 2pm tomorrow = d Vam-1pm b Thursday morning @ Tuesday 13th, in the afternoon ¢ Friday moming between three and four C Speaking - Getting what you want Speaking strategy: Insisting Speak up! 1 Look at this extract. What phrase does 3 (4) Imagine you work for a large company. You Vicky use to insist on an earlier time? experience the following problems and call the ‘Assistant: We can't get anyone there unti late maintenance department. Listen and respond, insisting afteroon, I'm afraid ‘on your point. Vicky: fm sony, but that’s no good ata Example: 0 We're vey busy here and we need You hear: im sorry. We won't be able to repair it for at least four this fing immediately. weeks, You soy: But you can’t expect me to use this computer for the 2 Here are some more expressions you ext four weeks. | can’t get any work done, | need. ib can use when you need to be forceful. fixing os soon as possible. Its simply not acceptable to . Your computer keeps crashing You have to do something b The smoke alarm in your office is faulty. t constantly turns on and You can't expect me to off, and disrupts everyone. I really must insist that © You have been waiting for five weeks for a new light in your office 4. You ate too cold in your office and want a new heater. € You have a lot of heavy boxes to take to reception for collection by a courier company in 20 minutes. {The toilet in your department has been out of order for nearly a ‘month. It's @ five-minute walk to the next one. You've noticed staff productivity is falling as a result of the time lost.Umit Shall we say five o'clock? D Listening - A hard sell Sb 1 €€5 Stuart Hawthorne is a salesman in Adelaide, Australia. He’s visiting Melanie Clark, a potential customer at a large insurance company. Listen and answer the questions. ‘a What do you think Stuart is tying to sell? b Tick how you would describe Stuart's manner friendly and flexible [] confident and relaxed [] rude and aggressive [] direct and rather pushy _] © Tick how you think Melanie feels. offended ] pressurized 1] amused [] impressed (] 2. €45) Now listen again and write your answers to these questions. ‘a. What are the benefits of the Gold Plan? How many computers will be covered by the plan? What exta incentive does Stuart offer? Class bonus Half the class are buyers; half the lass are sellers. Did you know ...? Hard sells an aggressive way of selling that puts Pressure on the buyer. Soft sellis a more indirect, ‘technique that aims to influence the buyer's emotions. One survey of intemet advertizing showed ‘that hard sell techniques are popular in the US, while the soft sell approach is favoured in Japan. Focus on ... conditional Complete the sentences using the first conditional form of the verbs in brackets. @ Ifyou ..order.... Corder) now, IU. gave. (give) you ten percent off b You (have) it next Monday if you (pay) today. © Hyou _..(not / decide) now, it (be) too late d We... (not / buy) it ifthe price (not / be) right. _ (you / call) again next week if you — (have) time? f ifyou _ (pay) cash, we charge) for delivery e ee (NOt / Choose the correct time clause to complete each sentence. a. | won't agree@nles>/ when you promise to deliver by Friday. b As long as / Unti you offer me more money, il do it Il sign the contract after / until | see you. When / Until the board agrees, we will make the decision. e I'llleave the company unless / if there's no hope of promotion, £ Lwon't call you again unless/ until Friday moming. Ee) Buyers: Imagine you want to buy some new office equipment. Decide what you want. Then shop around and use your negotiating skills to get the best deal, eg.a discount, free delivery. Sellers: You have an office supplies company, Make a list of tems you sell. Then try to sell as many as ‘ry to negotiate the best deal for each item. 46 @ work and study can. Use hard and soft sell techniques.Shall we say five o'clock? (Umit@ E Speaking - Negotiating ‘Sound smart Lo Speaking strategy: Bargaining Using stress for emphasis | J 1 €@D We usually stress the important ina 1 Look at this extract from Stuart and Melanie's conversation. sentence. Listen to this example. A: OK, s0 if pay in advance, you'll give me a ten you agree now, Il give you a five percent discount. percent discount? B: Yes, and if you pay now, then Il give you a fifteen percent discount 2 €¥8) Look at these expressions. Listen and repeat. Is that your best offer? Look at these conversations and underline where you You'll have to do better than that, 'm afraid. think the greatest stress will be. I you order now, we'll give you a discount. a A: If we agree to the deal, we will lose control of We might be able to come dawn on price if you order in bulk _ Recompany. Pe I ge ten percent exia fre, provided thas yo sip « one B: Yes, but if we don't agree to the deal, the epee company will colapse. if we increase our prices, we will make more profit Yes, but if we decrease our prices, we will get mote customers. If we move production to Asia, costs will go down. ~ Yes, and if we don't move production to Asia, we will be uncompetitive. Speak up! (€¥2) Listen and check. Then listen again and repeat, 4 Imagine you are a sales person. Use the ‘emphasizing the important information. expressions above to offer the following incentives. Example: a You say: If you order now, PUL give you an eight percent reduction. 3 Which expressions would you use: ato ask for a better deal? b tooffera better deal? order now / an eight percent reduction pay in advance / free delivery {ree installation / order two one-year free insurance / order in bulk 25% discount / sign a two-year contract, IAA AAA cance Can-do checklist Tick what you can do. Need more practice | can make an appointment at atime thats convenient forme. | : 7 4 | can insist on what | want politely but firmly. a a | can try to bargain and negotiate. 5 a7Umitt¥o PTR RU Teel a Write the number of each iter (1-7) next 4 to the correct word or phrase (2g). a chequebook size a bank card a bank book 2 bank statement a paying. slip an ATM machine some travelle’s cheques Listening - At a bank aa TERR PE AE Learning tip ‘Taking notes helps to focus your attention. Don't try ‘to write everything you hear ~ just concentrate on the ‘most important information. Note only the key words ‘and ignore everything else. 48 @> Work and study €¥2) Listen to ten office workers in London ask for services at a bank. What does each person want to do? Complete the notes. a open an account, b order anew c check his pay a cheque into her € send some money f & h i i deposit money into his . pay hs electricity buy some arrange an _ order a new (43 Now listen to four replies. Match each reply (1-4) with one of the services requested above. 1@ 20 30 40 €429 Listen again to each reply. Make notes of all the important information. bade AA Ne de 3 Sa De hed fit 1 Weed 10 (passport | dreving licence), 2 3 4Td like to open an account Umm fit41O Focus on ... money ‘Match each verb with an expression. a borrow an overdraft b lend a cheque into your account withdraw money to someone d. deposit ‘money from your account e arrange money from the bank Complete with the missing prepositions save __up__ to buy something pay........a cheque take aloan fil an application form apply... a mortgage invest a company B Listening - Understanding details 1 €6 Raymond, from Hong Kong, is working in Canada and decides to open a savings account. Listen to a bank clerk explain various savings accounts. Tick ¥ the account Raymond chooses. First Reserve [] Bonus Saver] Regular Saver] e-Savings (] 2 €42 Listen again and find six mistakes in the form below. C Speaking - Confirming details Speaking strategy: Making sure you understand Speak up! 1 Underline the phrase Raymond uses to make sure he 3. €42 You will hear five statements. has understood correctly. Use the expressions in Exercises 1 Bank clerk: Our e-Savings account is instant access, too. and 2 to reply to each statement, Raymond: Does that mean | can get at the money immediately? confirming the details. Bank clerk: Yes, and there's no penalty. Example: a You hear: The interest vate is 3% but, UF you 2 Here are some other expressions you can use. hhave over 425,000 invested, then So, in other words, ...? Do you mean ...? it goes up to 3.5%, So you're saying that ...2_ So that means ...? Nt sate Toot eae: sexe ore £25,000, VU geb 3.5% interest?(UWmlit40 14 like to open an account D Speaking - Asking about terms you don’t understand Speaking strategy: Asking for clarification 1 Look at this extract. Underline the phrase Raymond uses to ask the bank clerk to explain a term he doesn’t understand. Bank clerk: There's 2 penalty if you take money out. Raymond: What do you mean by ‘penalty? Bank clerk: Well if you withdraw money, then you wor't get any interest for that month. 2 Here are some other expressions you can use. What exactly does ... mean? I'm sorry. Can you explain what ... means? Speak up! 3 €49 You will hear five statements. Use the expressions above to ask about the words you don’t understand. Example: a. You hear: This account: has a variable rate of interest. You say: I'm sorry. Can you explain what ‘variable’ means? You hear: Variable means the interest rate can go down or up. minimum balance? d lump sum? 2 variable? b secured? E Listening - In a post office 1 €68 Listen to eight customers ask for services at a post office. Tick v the services they ask for. pay utility bills [] apply for a driving licence [] exchange currency [] buy travel insurance [] buy car insurance [] apply for or renew a passport [_] transfer money [7] buy phone cards [1] save and invest money []__ redirect post (] top up your mobile phone [] get a personal loan [_] get a credit card [] collect their pension ] buy home insurance [] 2 €49 Brigitte is in a post office in London. She wants to send a package. Listen and answer the questions. ‘a Where does she want to send the package? To Shiteenand an b Who is she sending it to? Why does she have to fin @ Customs label? dd What sewice does she decide to use? Surface mail] Airmail C] International Signed For (] Airsure [] 50 @? Work and study automatic fee-free overdraft? Focus on ... conditionals ‘Complete the sentences, Using the expressions below. youwent you will get you open —_your-should-give youtake unless you have you won't get you aren't Ifyou wan. to withdraw some money, then Hou. should. give. 30 days! notice Money out, any interest for You can't open a First Reserve account. £5,000 to invest. @ Bonus Saver interest rate if online, then you can't have an e-Savings account. 3 €429 Listen again and complete the Customs label. CUSTOMS DECLARATION CN 22 DECLARATION EN DOUANE — Hsytecnenetoficlahy Great ition tag _ important Seistucton nthe back [Giff\Cadeau | Commercial sample\Echantillon commercial Dosmats overwite Tekan bes id detailed description of contents (ia) Value | Oct eesepfn dane con rae late ‘For commercial lems only ‘net ner an coy it ds 6) ‘Mai Stns Cage ds mani a Have Uk ‘ends vse ame andes ae geo Tem ya te ares shen nts earaten re coe an hl hs em des ot tan any dogo erie ‘ares poh yeti orb ps oasis gars Deanne sain) ripe Getkgsf — Suhy "204 €69 Try to remember the missing information in the chart. Then listen again and check. Surface mail NO = Airmail ix® International three days fe Signed For Airsure. rt ee Sound smart: Corrective stress 1 €189 Listen and notice how B gives extra emphasis to the correc information. ‘K: OK, so i | send this by International Signed For, itl get there in two days? B: No, ill get there in three days. f you send it by Airsure, itl get there in two days. 2. Look at these dialogues and underine where you think the corrective stress will be. 2 A: Sol have to fil in a CN22 Customs label? No, you need to fill in a CN23 Customs label “So Ifill na VNI form and then go to the Payment section? No, go to the Payment section fist and then you can fill in a VN1 Did you say it will take two weeks by standard mail? : No, itll take three weeks by standard mail tl take ‘two weeks if you send it Swiftmail 3. 499 Listen and check. Then listen again and try to speak at the same time as the customer. Unit10 E trapractice Take a fook at the websites below for more information on the services offered by post offices around the world. Take notes of any useful information and then imagine you are teling a fiend about what you discovered. If possible, record what you say and listen to yourself afterwards, htip://wwwecusps.comy (the United States) hitp://wwwuroyalmail.com/ (the UK) http://wwww.canadapost.ca/' (Canada) hutp://onwvauspostcom.au/ (Australia) hhttp://owmusapo.co.za/ (South Africa) Class bonus With your partner, role play two conversations: one in ‘a bank and another in a post office. Ina bank Customer: You want to find out about business savings accounts, Clerk: Answer your customer's questions in detail. Ina post office ‘Customer: You want to send some company brochures and advertizing material Cle: Explain the mail services available and any differences between them. When you finish each conversation, swap roles and ‘try again. THA Tick what you can do. | can ask for @ wide range of services at banks and post offices. | can understand detailed explanations of different bank accounts. | can ask about and understand various ways of sending mail abroad, | can ask for darfication and explanation where necessary 51CCicace listen and speak © Which emergency services have you had experience of? police (] fire department (_] ambulance [] coastguard [_] © How many phrases can you make by adding police or fire to the words below? officer car brigade fighter alarm. engine station siren force A Listening - Reporting a crime 1 Wen Ling, a Chinese student in the UK, reports a crime at the campus security office. Look at the form and identify the information to listen for. Bristol City University Crime report form Day / time: *__Twesday __/®. ‘Type of crime: ‘{_] theft burglary assault |_| other: Locatio Victim: Name: © Address: § Details of crime: * Suspect: Appearance: " Additional detail 2. 159 Now listen and complete the form. ‘s2. @ work and Study © Unscramble the letters to find the verbs and complete each expression 2 omretp an accident b_mweisst © meitmo carb © ctcah a ciminal f tingavtese a robbery g aepesc from the police h reasrt a suspect it crgaeh someone with a crime Learning tip ‘Whenever possible try to identify the information you need before you listen. That: way you are better prepared. Then, while you listen, focus only on listening for those details and don’t worry about anything else, Focus on .. ak Cj adjectives to describe appearance \Wite these words and expressions next to the conect category Liphisthinies stright wavy slim muscular curly round scruffy shoulderlength smart casual stocky permed oval fortyish skinny overweight square Height / build: Hair Age: Face: Style of dress:‘My bag's been stolen Up At44 B Speaking - Giving descriptions (1) Speaking strategy: Describing someone's Speak up! appearance 2 Look at these people. Describe each person's 1 Look at this extract. Underline the words and appearance in detail, including what they are phrases Wen Ling uses to describe the thief. wearing. Guard: OK. Did you get a look at him? ‘Wen Ling: Yes. He was medium height with short dark hair and glasses. Oh, and he had a moustache. ‘ , 4 C Speaking - Giving descriptions (2) strategy: Describing things Speaking strategy: ig thing: Focuson. ak @ te! 1 Look at this extract. Underline the words and order of adjectives phrases Wen Ling uses to describe her bag. Guard: Can you describe the bag? Wen Ling: It's @ small, black leather bag, with a zip along the Look at the usual order of adjectives below, and then rearrange the adjectives in each sentence. top and a shoulder strap. opinion ~ size ~ age ~ shape ~ colour ~ origin ~ material Hosta italian blue lovely sik scar yesterday. Speck upt Hosta lovely blue, alan sik scarf yesterday. Someone's stolen my black new denim jacket. 2 Look at these bags and describe each one as Someone's stolen my en jacket fully as you can. My pink wonderful diamond bracelet is missing. Example: My oneness BRACEHE is missing You say: It's a small, black leather bag, with a zip along Its a rectangular large mahogany desk. the top and. @ shoulder strap fee . desk @ Someone's taken my French tall crystal vase Someone's taken my vase. a b c d # eres thas stolen something of yours, eg. your camera or abil phone. Wh your pare, role Play a conversation to report the theft. fee 53Umit 4 My bag's been stolen D Listening - Calling the emergency services 1. €fi9 Hassan, from Syria, works in the north of England. He is on his way home when he sees a traffic accident. He calls 999 to tell the emergency services. Listen and tick / the ure that best describes the scene. 2. €89 Can you remember the order the operators asked these questions? Number each question 1-4. Then listen again and check. Where do you need the ambulance to come to? [] Which service do you require? ‘What's happened? [1] How many people are hurt? [-] 3 €63 Listen again and write the answer to each question. 1 2. 3 4 Did you know ...? Different countries have different ‘numbers for the emergency services UK 999 us9i1 Australia 000 ‘New Zealand 111 South Africa 112 E Speaking - Reporting an emergency Speaking strategy: Getting to the point 1 Ifyou need to call the emergency services, you should speak clearly and answer each question as directly as you can. You need to: 1 ask for the service you require 2 say where you are 3 say what has happened 4 say if any people are injured, 54 @>Work and study Speak up! 2. €429 Imagine you witness the following situations and call the emergency services. Listen and answer each question as directly as you can. a. You are waiting at Richmond bus station when an ‘elderly lady next to you falls to the ground unconscious. b You are walking past Highcroft School one evening when you see a fire in an upstairs window.‘My bag's been stolen Upit4¢4 F Listening - Giving a statement to the police 1. €8@9 Listen to Hassan describe what he saw to a police officer. Choose the correct location of the accident on the map: A, B, C or D. 2 82 Look at the statements below. Then listen to the rest of the conversation and tick / True or False for each statement. fF a The carmes speeding 'b The cyclist was in the middle of the road. ©The qycist had no lights on his bik. d_ The car was on the wrong side of the road. The accident happened dose to Hassan, Hassan helped the injured men before calling 999. ‘Sound smart ow ‘The schwa /2/ J ; ce the schwa /a/. 1. a3 Listen to this sentence and notic | was walking past the park, heading towards the city centre 2 Now look at these sentences and underline every schwa a How fast was the car travelling? b So the collision happened here, you say? ¢ There was a big crash and then silence. (€424 Listen and check. Then listen again and repeat each sentence. Ty to pronounce the schwa sound each time. O ooo0o7 O OOoOo8 Tick what you can do. Can do lean report a crime and give exact details of people and objects. er | can report an incident to the emergency services. a a lean get straight tothe point, aMatch each type of phone (af) with a picture (1-6) corded phone mobile phone C]} digital cordless phone (] hands-free phone [_] public phone [] satelite phone |] Listening - Taking a message 1 € Listen to Kieran, a personal assistant, take a telephone message. What does the caller want to do? Set up a meeting [] ‘Change some arrangements 1] Complain about a problem [_] 2. 28 Listen again and complete the message. livro}industries} While you were out Name:* Kegii Fajita Contact derails:" Message:® 86 @> Work and studyB Speaking - Getting it right Speaking strategy: Repeating key information 1 Look at this extract. Notice how Kieran repeats only the key information. Kieran: OK, so ... meet in your office in Building 3, not the main building, at four o'dock, not two. Got it. 2 Here are some expressions you can use to notify the caller you are going to review their message. OK, so .. Right | think ve got that Let me repeat that, just to make sure, I just go over that to confi. Speak up! 3. €429 Imagine you are a personal assistant. While your boss is out of the office, five people call and ask you to take a message. Listen and repeat the key information. Example: a ‘You hear: Can you say that Ill be about thirty minutes late? If she wants to start the meeting without me, that's fine, because | can't quaroniee exactly when Ube there, The traffic’s terrible. (OK, $0 you'll be about thirty minutes Late and. it's OK for the meeting to start without you. You say: Can I take a message? Umit12 Focus on... telephoning Choose one word to complete each sentence. call ang hold get put give hear Please don't ....hava.... up. Hjust put you on Cant. Can you When shall It’s great to | ahways Match the words and phrases that mean the same. ‘American English British English you back later? me through? youa ring? .. from you. the engaged signal 1 tocall collect a engaged 2 call i b phone box 3 tolhree € to reverse the charges 4 busy 5 all box d freephone e mobile C Speaking - Making sure you have understood Speaking strategy: Asking for clarification 1 Look at the phrases below you can use to ask a caller for clarification. Sorry. What was that last part again, please? Is that spelled ...? Did you say ...? You said ..., right? 2 © Listen to Kieran and Kenji’s conversation ‘once more and tick v the phrases Kieran uses. Speak up! 3 €4@9 Listen to each person leave a message and ask for clarification to check you have understood. Examples a. You hear: Yes, please. Tell her Nr MacGregor called, would. you? You say: 5 that spelled M-A~C-G-R-E-G-O-R? 87Umlit42 Can I take a message? D Listening - Note taking £9 Now listen to Kieran take quite a long and detailed message. Complete his notes, WG E Listening - Leaving a message 1 €88 Listen and complete these expressions. | What percentage of clients are + what is their 2 How many sales from | + what was the ®.. compared fo". 7 2 Which expressions can you use: @ Could. to ask to leave a message? a. b Thanks a lot. | to thank the person taking the message? . © Does that _ to check the person has understood you correctly? _ Do you think yo 2 e Can lask. 3 Which expressions might you hear if the 1 Have you person taking the message wants to know 8 please? your name? 2. “___. taking a message? oe [7 __.. Thank you. J Sorry. didn't : 4 €69 Listen again to Kieran and Hilda's k Could you. conversation. Tick 7 the expressions in Exercise 1 (a-k) you hear. 88 @ Work and studyCan I take a message? Upit12 F Speaking - Leaving a ‘Sound smart - voicemail message Connected speech 3 Speaking strategy: Leaving effective 1 €989 In spoken English, sounds are shortened, sama - missed out or joined together. Listen to this sentence. suumeam. iam There are nine words, but they are spoken in just 1 Read these things you should do when you thee sections. leave a voicemail message. Number each step Do you think you could take a message? in order (1-5). Jdjo®ipk! /jurkudtev/ /kamesids/ (489 Listen to these sentences and count the Say what action is necessary [] Give the reason for your call [] Finish the call (] Give your contact details, if necessary [J] Give your name (and company, if necessary) ‘number of words. Contractions, 2.4, count as two words (I would), Would you mind taking a message, please? 7 2 For each step, write some phrases you can use. Example: 1 You say: Hi. This is. / Ws .. calling. = (€9 Liston again and repeat Speak up! 3 Imagine you call an important client and get put through to their voicemail. Use this information to leave a message. Sam Kershaw / Industrial Design / your order is ready / need to pay in full before can send / call Accounts to pay / ring me if necessary / office 0208-451-5690 mobile 07967-431094 Can-do checklist Tick what you can do. | can note al the important details in a complex phone message. | can ask for catifcation and check | have understood. | can leave a message and check others have understood me. | can leave a clear and concise voicemail message.EEE tston ana speak © Match words witha similar meaning. © Complete each sentence with a word. ae ae minutes show compulsory vete chair agenda motion objecives ees ane b Mis Kendyis for this meeting. € Whats on the a7 dd Who's going totake the @ Attendance is .... s f was passed unanimously. 8 of this meeting? hh ttwas decided by a _-of hands. A Listening - The language of meetings 1 €183 Listen to five sentences and tick / which sentence you hear. a I think so too. [7] | think that’s true. [1] b Do you agree? [] Do you see? [] © Could you say what you mean? [] ‘Could you explain what you mean? [_] Let's move on, shall we? [] Let's move on, can we? [] e Itsnotideal. L) tsa deal O) f Yes,lagree. L] Yes, | see. 1] 2 #3 Listen to eight sentences and count the number of words in each one. a@ b-O -O dO eO FO 20 60 3. €89 Listen again and write each expression. a | think you're absohately right, b — 4 €183 Now listen again and repeat each expression, using the same stress and rhythm. 60 @ Work and stuay 5 Match each expression (a-h) with a function (1-8). 1 Starting a meeting (] 2 Asking for opinions [] 3 Agreeing [a] 4 Moving forward C] 5 Keeping to the point (J 6 Asking for carficaion C] 7 Disagreeing C] 8 Interupting C1] 6 Now look at these expressions. Write the number of each function (1-8) in Exercise 5 next to the correct expression. I think so too. How do you feel about ...? C] Right. Let's kick off with ... Sorry, but | don’t agree. ] I'm not sure that’s relevant. [] ‘OK. Let's go on to... [] ‘What exactly do you mean? [] Can | say something at this point? ] Learning tip When you are in a meeting try to listen out for key ‘expressions like these. They will help you understand, ‘what is going on and follow the discussion more closely.Let's get started UMA1S B Listening - Participating in a discussion 1 €69 Listen to this extract from a company meeting and tick ¥ the phrases you hear. Could we perhaps ...? [] What / How about ...ing? [1] We might consider ...ing. [] I suggest we ... LI | propose we ... C] Why don't we ...? [] 2 €4 Listen again. Tick the suggestions each person accepts, and cross X the a ee Spend more money rj Did you know ...? on marketing According to a report by Industry Hire a new sales Week, 27% of workers feel that manager ‘meetings are the biggest ‘causes of wasted time at work C Speaking - Asking for opinions Speaking strategy: Bringing 2 €%84 Listen again to the meeting. someone into a discussion ‘a Which of these ways of bringing someone into the discussion 1 €48 Listen and notice the way the So.you lead speaker's voice goes up and down. : ee — = ~ I like to Start by asking Celaya. Who do you thinkis the chait? es Carol, do you have any thoughts? How do you feel about that, Miguel? Speak up! Peshaps 70u can give us Your opinion, MrTandka? 3. Imagine you are chairing a meeting. Bring the following people into the discussion, raising and Mustafa, what's Your reaction? lowering your voice appropriately. — Example: a ° sail You say: I'd. like to start by asking Vicky 2. €#9 Listen again and repeat each a Vicky expression. Try to raise and lower your b Frances voice in the same way. © MrGonzales d Martha e Mrs Marsh.Umit Let's get startea D Speaking - Responding to suggestions Speaking strategy: Accepting and Sound smart ‘ neering sagyestions! Intonation in questions) j 1 Look at the expressions and decide if each one | 1 633 Questions that have a Yes / No answer usualy is used to either accept or reject a suggestion. have ising intonation. Questions that begin Wh- usually Tick ¥ your answers. have fang intonation. Listen and notice how the Accept speake's voice goes up and down in these questions. ‘That's fair enough. ey Do you think we should go ahead? esa Is everyone happy with that decision? Im not very keen on that idea (at al. I don't see it ike that at all. \ couldn't disagree more. I think that’s a good idea. I'm afraid that’s not how | see it. I have no problem with that. That sounds reasonable to me. 2 488 Listen again to the meeting. Tick / the expressions you hear. cota ipe a ea What do you think we should do? eee Who's going to take responsiblity for this? oooooonng el Oo QO Oo Ee fz] | (€989 Look at these questions. Does the intonation go up or down at the end? Tick your answers. Then listen and check ~ 2 Does everyone agree? g Speak up! b Is that your final answer? fe : ¢ Where ate the sales figures? Eee 3 €489 Imagine you are in a meeting. Listen to d- Why are the results so poor? oo each suggestion and respond. Do you think the situation will improve? L] Example: a. {Does this price include delivery? Od You hear: Could we perhaps spend more. money on g Who's the new marketing manage? =] (, marketing? hh Haye you finished the report yet? You say: No, | don't like that idea at all iss ag Now practise saying the questions with the correct a Reject © Reject © Reject intonation, b Accept Accept f Accept E Speaking - Clarifying what you mean Speaking strategy: Correcting Speak up! misunderstandings 2. €89 Imagine you are in a meeting. Someone 1. Notice the expressions you can use to correct has misunderstood you and you want to someone who has misunderstood you. correct them. Listen and respond, correcting ‘That's not quite what | meant. each person. Sony. | think you've misunderstood me. Example: a . Sorry What | meant was ‘You hear: So, | guess Unab means you're happy with the | don't think you understand what! mean. ee You say: That's not quite what | meant, | think the sales figures are poor, but they'l improve. figures are poor but theyll improve ‘output will stay the same shouldn't launch later than February could have been better need time to think about it 62 @> work and seudyLet's get started Umit13 F Listening - Finishing a posting Did you know ...? 1 €¥8 Listen and complete the missing Me ee iaforenioal leach suiniaary ‘videoconferencing’ is becoming more popular. People don't have to spend time and money ‘wavelling to ‘a managers to get a. sales force intemational meetings - they can speak via video link tee bnew product is ‘on their PC from anywhere in the world. — issues © need to start a programme of... begin next. 2 €83 Listen again and complete the expression each person uses to show they are going to give a summary. Listen again and tick / the expression you hear each person use to end the meeting. | think we've covered everything, so shall we call itaday? O) ‘We'll have to cut this meeting short, I'm afraid. [J] {fm afraid we've run out of time, so le’s bring this to a lose, shall we? [] It looks like we can finish eatly today. [] Df (HAA HAA | Can-do checklist Tick what you can do. ({ cando Need more practice | can actively participate in meetings, bringing others into the | discussion | | can make and accept or reject suggestions. | | can darty my viewpoint and correct misunderstandings. | | | | | | can summarize the main points and bring a meeting to an end.FETED tsten ana spent © Match each word (ad) with a definition (1-4). ‘© Number these factors in order of @ lecture [2] b tutorial] c seminar[] d presentation] importance (11 = quite important, 5 = extremely important). ‘A good lecture should: 1 a meeting where a group of students discuss a topic together with a teacher 2. a formal talk given to a group of students by a professor or lecturer 3 aone-to-one meeting between a student and a teacher pe gran 4 ata given by a student to the class i nee oh ines have time for questions. © Hove you ever been toa lecture in English? be easy to understand, s be entertaining A Listening - Understanding the main idea #9 Listen to Dr Gandley speak to a group of new students at his Engineering Department. For each extract, tick V the main point he is. trying to make. Batract 1 a Itis unsafe to eat or drink in the lab. [] b You should wear safety clothing at all imes. [] You must always follow the safety rules. [] d_ You should keep doors and windows closed. [] Extract 2 a The college constantly updates is facilities. [] b The resources and facilities of the college are excellent. [] ¢ Both lectures and project work are equally important. [1] d The college is proud of its history and achievements. [] Exact 3 Both theory and practical research are important. [1] b The area of sustainable energy is a particular interest. [] Engineering solutions provide the answer to climate change. [] d The college aims to be the best in the world. [] Learning tip Remember that your aim when listening to a lecture isnot to make a note of everything the lecturer says. ‘Your goal is to understand the content of the lecture and the key points the leoturer is trying to make, 64 @ Work and studyUnit14 Listening - Seeing the big picture 1 You are going to listen to an extract from a lecture called Humans and the Planet. Before you listen, underline the topics you think might be covered in the lecture. signposts education ] transport (] food [] ‘Write the correct function languages [) the Intemet [7] carbon dioxide [] (@-<) next to each word or animals [-] space C1 sport C] expression. crime C] the weather [] recycling (] For instance [b] Moreover [1] 2 €42 Now listen to the extract. Tick / the topics that are In addition [] mentioned. Did you guess correctly? For example L] To illustrate this [] 3 What is the main theme? This is why ... C] Jeb sesoring 1 Therefore C] global warming mee animals and the environment [] recycling C] energy-saving measures C] to explain consequences b to give an example to list several points 4 Which statement best describes the main idea? a Global warming isn’t as serious as people think. [] b We can all do something to stop the situation getting worse. ["] Earth will never be able to recover from the effects of global warming. [1] d_Alllife on earth is at risk because of global warming. C] 5 €2 Look at the headings below. Listen again to the extract and number each heading in the order you hear the topics (1-5). Consequences [] ‘What governments should do [7] Statistics ‘What we can do [] Fight for survival [] 65Unlit44 Good morning, everyone C Listening - Note taking 1 82 Listen again to the Consequences section of the talk. ‘Compare the notes made by two students. bhatddaeed Cynthia's notes. de Dude Conseqrences . 1 Dee fields meting (Greenland / Antarctica, = sea level (Ln?) >? Reding — millions aor Tce in Greenland and Antarctica ts meting to hier ground faster than anyone had predctea { Sea levels wil “se - up to six metres, a Heat wae — deaths (+ wild fress Fooding wil affect milons of people ining on = crops Fal) miions starve coast. Wil have to move. oy ee ntti Heat waves mare common, people dying from heat / wild fires Caused by acy condttions) Severe drougnts - crops fall - stacvation. Tast a few years / recent study w to 3001000 people a upar uit de (not courting impact on animals, birds and fist) 2 Whose notes do you think are better? Why? 3 82 Listen again to the What we can do section only. Write notes under each heading. 3 Save energy 4 Transport UUUUU aa @> work and studySound smart "1 Emphasizing important Information 1 To emphasize important points, a lecturér might do. any one of the following things: — slow down ~ pause ~ speak louder ~ say the important words slowly and carefully 2 €¥43 Listen to these examples. For each example, decide how the speaker draws attention to the key points. Tick ¥ your answers. 3. €429 Listen again to the What governments should do section ofthe talk. Then find the audioscript on age 98 and undertine the words and phrases the lecturer emphasizes. Good morning, everyone Up iitid D Speaking - Summarizing a talk Speaking strategy: Talking about a lecture 11 When giving an oral summary of a talk, you should: a sate the topic b review the key points give your opinion Look at these expressions you can use. Match each expression with a function (a-c). | think the most interesting part wa: Something | didn't agree with was [] Basically it was about [] They said / claimed / argued that 1] There were three main points. [1] Speak up! 2 Imagine a friend asks you about the Humans and the Planet lecture. Give an oral summary, using your notes to help you. Can-do checklist Tick what you can do. |'can understand the main ideas and themes of a lecture. | can take concise notes of detailed, relevant information. | can listen for clues such as signposts and style of delivery. |can summarize the main points of a tak. 67FETE tiston and speak ‘© Match each item of equipment (a-j) with a picture (1-10). 2 a data projector 6 f marker pens. b a whiteboard § ascreen ¢ an overhead projector h alaser pointer _ d_amicrophone i aboard rubber _ e atlipchart. j overhead transparencies . © Look at these factors you need to consider when preparing a presentation. Match each factor with a description Objectives Audience how long you have [] Content where you will be giving the talk 1] Organization what you want to achieve [1] Venue who you are speaking to [] Time what you want to say [_] © Number each factor in order of importance (1-6). Sn A Listening - Introduction 1 (48 Stephanie Adams is a careers counsellor at a college in the US. She is giving a talk to final year students. Listen and number the stages of her introduction in order (1-4). introduce the subject L] welcome the audience explain rules for questions [] give an overview of the structure of the talk [1] 2 €%3 Listen again and complete the expressions Stephanie uses. 2 Good ..aftzmenn,.svetyent..., and welcome. b Today tim . about job prospects. fh. describing the current position _.. look at salaries. Il move on to career choices. _.-1 Il review the main points. _ questions at the end. And Weill. 68) @ work and study how you want to structure your talk [_] : 5 ae Did you know ...? Some experts say the first 30 seconds of your presentation is the most important. How well you start your presentation will affect everything that follows, so it is important to get it right.Good afternoon, everyone UMit1S B Speaking - Getting off to a good start Speaking strategy: Starting your presentation Speak up! 1 Here are some more expressions you can use in your introduction. 2. Imagine you are giving a Write each expression in the correct place. ‘The purpose of this presentation is to Feel free to interrupt me if you have any questions. Good moming to you all First of all, il go over some background details Today | want to talk to you about Ater that, Il move on to Then fl look at To start with, Il review Hello. Thank you for giving me this opportunity to Finally review the main points. Hi start by deseribing Ill make sure we have enough time for questions at the end, Eunctions ‘Welcoming your audience: Introducing your subjec: The. purpose. of this. presentation. is. to. C Listening - Keeping on track 1 € 89 Listen to this extract from the middle of a presentation. Complete the signposts the speaker uses. Finishing one point That's ” about our sales and marketing strategy. Starting another point Now | would _ saseosoee OUF OVEFSEAS operations. Giving an example To... eee XOMPIC talk. Look at the notes below and give your introduction. Use the expressions in Exercise 1 to help you and ‘Aim — Business plan for the next five years 1 = where we are now 2 ~ restructuring plans 3 — expansion into Asia 4 long-term goals Example ‘You say: Good. morning, everyone, and. weleome. The purpose of this presentation is to eS show you our business Plan for the next fixe years. Fst .. £9 Now listen to an extract from a different presentation. Tick / the signposts you hear the speaker use. ing one poin Ive told you about our pensions policy. [] ‘We've looked at our pensions policy. [] ‘Starting another point Let me now tum to staff recruitment. [] Let's move on to staff recruitment. [] Giving an example A good example of this is... [] Another example ofthis ... ]Ulit45 Good afternoon, everyone ‘Sound smart ys" Sounding confident ¥ a 1 Most people are nervous when they gi presentation. Here are some tips to remember. Do speak slowly speak calmly DONT speak too quickly let your voice drop at the end of a sentence is to get attention Pause between important points. Lower your voice to draw the audience i. Raise your voice to emphasize important points 2 ©4489 Listen to three speakers. Tick / the person you ‘can understand best. Speaker] [] Speaker 2[] Speaker 3 [] 3 469 Listen agein and make notes on what was and was not good about each person's performance. Speaker 1: 4 Look at the audioscript on page 98. Read aloud the words for Speaker 2 and use the tips above to help you sound confident. oe 70 @? Work and Study D Listening - Concluding your presentation 11 449 Listen to Stephanie Adams conclude her presentation. Number each stage of her conclusion in order (1-3). thanks the audience [] summarizes the main points [] invites questions (] 2 €48 Listen and complete these phrases. ‘Summarizing the main points a To. briefly, then, b like to the main points. cn. d Thank. Thank you very Inviting questions f Now, does anyone . g listening attention questions? 3 €%69 Listen and repeat each phrase. 4 €89 Now listen to Stephanie's conclusion again. Tick / the expressions she uses. E Listening - Questions and answers (C9 Stephanie has a Q-and-A session at the end of her presentation. How does she encourage questions from the audience? Listen and complete the four phrases. ‘Sure. Go Yes? Please ‘Yes, of course. What would you _ Now, does ..Good afternoon, everyone UMHS F Speaking - Reacting effectively to questions Speaking strategy: Dealing with questions 1 Notice the expressions you can use when dealing with Speak up! 2 €2 Imagine you are giving a talk and need to deal with questions. Listen and respond with the most appropriate phrases in Exercise 1. questions. Example: a I'd lik You hear: Excuse me. Can explain that last point in more 2 ae with that question late, if You say: Do you tind uf nae on? I'L answer that at the end. Do you mind if we press on? I'll answer a You are worried about time. that at the end. b You think it’s a difficult question to answer in a short time. That's a very good point. What does ¢ You don't agree. everyone else think? d_ You think its an interesting question and want to open it up to the audience, Im not quite sure | agree with you on that. You are fling behind and time is shor. There's no time now, but lets chat about it afterwards. G Speaking - Giving a short presentation Speaking strategy: Keeping it short and simple 1 Prepare to give a short, simple presentation. First, make notes of your i Decide on a topic. List the points you Organize the points in the order you want to mention them, Speak up! 2 Now give your presentation. Introduction Welcome the audience. Introduce the subject. Give an overview ofthe structure ofthe talk Explain rules for questions ‘Main body Make your main argument. Cover several points Link each one and give examples. Conclusion Summarize your argument. Thank the audience. Example: Good. morring, everyone. Today | want to talk to you about. Can-do checklist Tick what you can do. | can give a shor, simple presentation. z | can structure my talk well and use signposts effectively. | can deal with questions from the audience in a variety of ways. mnFEEEEE32o listen and speak © Read each statement and tick 7 your answers. Ina seminar: ‘you are free to express your views. [] ‘you shouldn't ask any questions. [_] ‘you should mostly listen and take notes. [] The purpose of a seminar is to encourage open debate. ["] to help students leam from each other. (] to explore a topic in more detail. [] © Wiite 7 (Ttue) or F (False) for each statement. You dor't need to prepare for a seminar... You shouldn't interrupt anyone... ‘The success of the seminar depends on the teacher. A Listening - Starting your seminar 1 €483 Look at the advice in the Study skills sheet. 2 Then listen to Greg start his talk in a seminar. How Study skills ~ well does he cover the points (1-4)? Advice for students ‘Starting your seminar 2 What is the topic of Greg's talk? 1 Sey what the topic is. 2 Say why you have chosen that topic. 3 Outline the structure of the talk. 4 Give a summary of the theory, 3 €3 Listen again and complete the form. Learning style Advice for studying4 What's your view of Greg's talk so far? Tick your answers. Yes No Are the aims clear? @ b Has the talk been well prepared? [el [el Is it well organized? Oo Is there any waste, ie. repetition? (el ol € Is the argument easy to follow? goog 1 Does the speaker sound confiden? =] () 5 a What is your general impression of this part of Greg's talk? very good [] good L] 0k 1) poor CF] B Listening - Presenting an argument 1 €83 Read the statements below. Then listen to the last part of Greg's talk and tick / your answers. Greg thinks: Yes No ‘2 most people have the same leaming style. [] WI 'b one learning style is better than the rest. crt ¢ people lear in similar ways. Oo d it's not possible to categorize everyone. Oo the human brain is predictable. a) a 2 Tick Y which statement most closely matches Greg's personal opinion. 2 We all have more than one leaming style, but we usually rely on one or two most of the time. [] By categorizing learning styles, wee can help people to learn very effectively. [] € Itis not possible to analyze leaming styles because we lea in too many different ways. [1] d_ More research into how people lear is necessary. ["] Study skills — Advice for students After you have covered the theory behind your topic, you should ive your personal opinion and Comments. Present an argument to explain your views and justify them. What do you mean? Up it16 Sound smart a Sounding enthuslastic | 1hé 1 You can sound enthusiastic when you speak by: ~ ‘aisng the pitch of your voice = emphasizing the keywords making your voice go up and down more than usual 2 488 Listen to the same extract, spoken in ‘two different ways. Tick / which sounds more enthusiastic. Speaker 1 [] Speaker 2 1] 3. £888) Now find the audioscript on page 99. Then listen again to the more enthusiastic speaker and read aloud the speaker's words at the same time, 73Umit16 What do you mean? C Speaking - Making a good case Speaking strategy: Reinforcing your Speak up! argument 3 Imagine you are making an argument and want 1 To make your point more forcefully, repeat it to reinforce your point. Rephrase each of these in a different way. Here are some expressions statements, using the expressions in Exercise 1. you can use. Example: a knowing what learving style you are doesn't seein You say: What te going otc ete wo eho To put it another way, frien: pe ed ere tece te ‘The point I'm making is analyzing learning styles. What 'm getting ats. a Knowing what learning style you are doesn't make any difference to your ability to learn. 2 €4@3 Listen again to Greg present his bb Information we receive isn't always ‘leamed’ in the way conclusion. Tick Y the expressions he uses. we may think. c There is almost no evidence to st st that one model of learning style is more accurate than another. D Listening - Debating issues 1 Greg has finished his talk and asks for questions. Before you listen, note some questions you would like to ask about learning fan. Questions Answers Advantages of being mulitmedal? 2 €€8 Listen to the final discussion stage of ls VARK a Greg's talk. Does anyone ask one of your H s questions? learning style’ 3 €89 Look at the chart on the right. Then listen once more and note Greg's answers to each pre eat hoe question. fixed? 4. How well do you think Greg answers each question? Men-wlomen differences?E Speaking - In a discussion Speaking strategy: Following up a question 1 Ifyou feel your question has not been answered, you can rephrase the question and ask it again. Here are some expressions you can use. That's not really what | was asking. | meant Sorry. sill not very clear about I think you've answered a slightly diferent question, What | ‘want to know is Perhaps my question wasn't very clear. Actually, | was asking 2 €8 Listen again to the extract. Which of the ‘expressions above do you hear? Speak up! 3 Imagine you have asked a question, but feel that it hasn't been answered fully. Use the expressions in Exercise 1 to rephrase each question (a-c). Examples a You say: Sony, I'm still not very clear about how we can find. our own learving sty. ‘2 How do we find our own leaming style? b Whats the value of studying leaming styles? If we study all the learning styles, wil we become better leamers? Did you know Inthe VARK test, men have more kinaesthetic responses and women have more read / write responses. What do you mean? Umit416 Class bonus 1 Prepare a short talk on a topic of your choice. Then give your talk to the class, 2 Listen to your cassmates' presentations. Grade each ‘one, using Appendix 4 on page 87. E brapractice Go to the VARK test website and ty the VARK ‘questionnaire for yourself. Answer the questions and then check your result. Tel a friend about the type of learner you are. ‘You can take the VARK test at http://wwwwarklearn.com/ IAA Can-do checklist Tick what you can do, | can understand the basic principles of giving a seminar. | can present a welLorganized argument and reinforce key points | can follow up a question if | feel it hasn't been answered fully. | can evaluate my own performance. Can do Need more practice ) 75Section 1 482 Listen and reply to each statement you hear. ‘(Gircléyour answer. ‘Example: You hear: What time would be most convenient for you? a That would be fine. ® Between four and. five. © Yes, ik is. Is that your best offer? I think you're absolutely ight. I don't see it ike that at al, Yes, | got it all Yes, I'l get it. Uhad it agen aga Is that your final answer? | have no problem with that. You're welcome. ave w I'm afraid so. Yes, | have @ question, Yes, let's move on. ‘What do you mean by that? I definitely agree. Yes, thats right Yes, that would be fine Is that your best offer? Perhaps you can give me your opinion? tim afraid not 15 tomorrow morning OK? Yes, that's fine. That's not a problem. Yes, he did No, the line was engaged, ace 76 @ Work and study 9 a Yes, itis. Its Gabrielle from Sales. That's right. 10 a What's your opinion? b It’s deal ¢ Thanks. Section 2 (9 Read each situation. Then listen and write the letter. Example: You want to ask the delivery company to deliver the package before 5 pm today. What do you say? You hear ‘a Do you think you can deliver before 5 pm today? b When would be a good. time to deliver? € It won't be until late afterncon, I'm afraid. You write: 1 The photocopier in your office is broken, but the repair company can't come for three days. What do you say? 2 You haven't understood what someone said to you. What do you say? 3 You call a colleague, but they are not available. You want to leave a message for them. What do you say? 4 Someone has misunderstood what you said. What do YOU $392 an 5 Acolleague just told you they are quitting the company, You want to check you heard correc. What do you say? 6 You want to arrange a meeting with a colleague at three. What do you say? .. 7 Raustomer asks to speak to a colleague, but your colleague isnt there, What do you say? .. 8 You didn't understand what someone said, so you want them to repeat it for you. What do you $y? 9 You are giving a talk when someone raises their hand to ask a question. What do you say? 10 You want to start your presentation. What do you say?Section 3 Read each situation and €irelyour answer. Example: Which is the best phrase to use. when trying to bargain with someone? & Do you think you could... ? b | really must insist that © Mf you, then UU. 1. Your sumame is Branson, but the person you are speaking to said Manson. Do you say nothing as i's not important? repeat your surname with emphasis to correct the mistake? ¢ write your sumame down on some paper and give it to the person? 2 If someone asks you to take a message, should you a write the message in full b wwite only the main points and summarize to confirm? ask the caller to send an email just to be safe? 3 Which of these phrases can you use to disagree with an idea? a Ihave no problem with that b I don't think you understand what | mean. cc I'm afraid I'm not very keen on that 4 What phrase should you use if someone says @ word you don't know? @ So that means b Sorry. You can't expect me to understand that. ¢ Can you explain what ... means, please? 5 Before you make an important cal, its sometimes a good idea to . @ write down everything you want to say. b_ make a brief note of what you want to say. practise the conversation with a colleague. 6 When you are listening and taking notes, you should ... a note down everything you can. b only note the key words. c_close your eyes sometimes to help you concentrate. 7. Why is it @ good idea to identity the information you need before you listen? @ It helps you focus your listening on only the details you need You will have more time to listen for other details. You can answer the questions faster that way. 8 When giving a lecture in English, how can you emphasize important points? a By speaking quick, so you can repeat the point many times. b By pausing between important points By coughing to get the audience's attention Units 2-16 Review? 9 What's a good way to make sure you have understood what someone said? Write it down and check later. b Look carefully at them to see how they are feeling. Repeat what they said, beginning with So you're saying that...? 10. You are giving a talk when someone raises their hand to ask a question. What can you not say? a. Thats a very good point. What does everyone else think? Therell be time for questions at the end c I'd like to deal with questions later, if that's all right. Section 4 Read each statement and write your reply. Example: 1d. like Yavee black filing cabinets and a pack of AS envelopes, please. Certainly. Do. you want to order aruthing else? 1 Do you mind if we press on? 2_ I'm sony, We can't fix the photocopier until Friday next week, 3 So what did the thief look like? 4 You mustn't keep putting the cart before the horse, 5. Ifyou sign the contract today, il give you a ten percent discount, 6 Can you give me an overview of your talk, please? 7 What time would be most suitable for you? 8 So you think we need to expand faster into Europe and Asia? 9. Can you describe the bag that you lost? 10 Please leave a message after the tone. 7”This appendix contains a list of expressions which are useful when carrying out the listening and speaking tasks in each unit. The expressions are divided into Things you can say and Things you might hear. You can use this appendix in the following ways. Before you begin each unit, do one of the following: 1 Look at the expressions and use your dictionary to check the meaning of any words you do not understand. 2 Look at the expressions, but try to work out the meaning of any words you do not understand when you See or hear them in the unit. This is more challenging, but itis a very useful sk to practise ‘After you complete each unit: 3 Look at the expressions and check that you understand them. Ty to think of different examples using the same key words. Find the key words and expressions in the Audiascrit to see them in context. 4 Listen to the expressions, and notice the stress and rhythm of the speaker. You ‘may want to mark sentence stress in a highlighter pen. Listen again and repeat each expression, practising the stress and rhythm, 5 Listen again to the expressions and notice the pronunciation of any dificult words. You may want to mark word stress in a highlighter pen. Listen once more ‘nd repeat each word, practising the word stress 6 Cover a column. Then listen to each expression and repeat from memory. This helps to focus your listening, Unita Hi there. Long time no see. Hows it going? See you around. How are you doing? think s0 too. What's up? Definitely. Ive got to go. That's not right! Right, I must dash No way! | guess I'd better be going. | don't agree. It was nice talking with you. | don't think so. See you later. From my point of view, Talk to you later, Itseems to me that Have @ nice weekend. in my opinion, See you around Ifyou ask me, Right. fm off It was lovely to see you. | should get going (| suppose). It's been great to talk with you. | know what you mean, but | may be wrong, but | agree to some extent, but .. 738Unit2 Ive booked a table for eight o'clock. Can we have a litle more time? For starter I'd like Oh, it looks lovely! Thank you. Hl have an orange juice. Can Ihave the bill please? No, Il pay. Really, | insist Sorry, but I've been waiting for my main course for twenty minutes. Excuse me. 'm affaid | don't like this wine. | think it might be corked. {think this bills wrong. ve been charged too much Units eee ‘Tm looking fora flat, with two bedrooms. We'd like a place with a garage Would you mind if | painted the lounge white? Is it OK if buy a new sofa? | was wondering if| could have broadband Internet installed? Could you send someone to repair the washing machine, please? I'm not very happy about ths at al Id like to know what you are going to do about it. Unita Useful language /\o yeni ees Follow me, please. ‘ce you ready to order? ‘And for main course? Would you like anything to drink? Would you like dessert? This is our house special No, you paid last time. Let me get it Il get you another one right away. Wind out what's happened to it. | orgot to mention it They all come furnished, The rent is $795 per month. itis due on the fist of each month (one month in advance). ‘The deposit is six weeks’ rent This is refundable at the end of your tenancy. Electricity, gas and telephone bills have to be set up independently. You will have to pay a cancellation fee. We will send someone to repair it at no charge. if you break the terms of your tenancy agreement, you can be evicted Il get someone to fi it today. ee fe ee | bought this notebook computer yesterday, but m afraid that Do you have a receipt? the monitor doesn’t work. Sorry, but the radio | bought last week has stopped working | see. You'l either repair it or replace it What about a refund? So, all faults and accidental damage are covered? It's a bit more than | wanted to pay. Is that your best price? Can't you do any better? How much for cash? Well Il give you £20 for it ‘OK, that's fine. It's a deal. That's OK with me. You can't use a credit voucher to buy anything thats in the sale. We don't give refunds, 'm afraid itisn't under guarantee, so we can't really help you. This sofa comes with a full two-year guarantee, covering faults, and accidental damage. You'll only have a refund if a replacement isn't available. That's £35 to you Let's say €30, then, How's that? its a bargain, | promise you. That is a cash price! Its a deal 19Appendix Useful language Units Things you can I think the characters are so funny. The animation is great, too. Ws 2 classic. | can't stand soap operas. | don't think ve missed a single episode. | didn't use to lke it when it first started, but now fm really into it I'm not very keen on it, really The acting is totally convincing. The plot isso ridiculous that can't watch it Unite ees Thanks to the sensitive direction, the whole film blends together well Without doubt, it’s the mustsee move ofthe year. The waming signs have been here for ages. We haven't done anything about it As a result, animals lke polar bears wil become extinct. As sea levels rise, more and more land willbe lost to the sea. Hundreds of thousands of people will have to move home. I's OK for people ative today, but it will be a big, big problem for our children and the generations to come. eee eee [think 'm coming down with the flu Itstarted last week. lve been feeling like this since yesterday. IWve got a runny nose, a sore throat and a headache, as well | feel a litle feverish. IWve been taking some aspirin Oh, tm sony to hear that. Well, that's good news. How awful ‘Oh, no! That's terrible. Thank goodness for that! Oh, dear. Really? What a relief! Umit? What seems to be the trouble? Do you know when it started? How long have you been feeling ike this? Where does it hurt exactly? Is it painful if do this? Do you know if you are allergic to anything? Have you got any other symptoms? Have you been taking anything for it? Well 'd better take a look. | recommend aspirin to relieve the aches and pains You should drink lots of water and stay in bed. ‘The problem should go in a couple of days. You need to exercise more atten. ‘OK. That's good to know. Thanks for the tip. That sounds worth a visit What time does it leave? Where exactly does it leave from? How long does it last? What exactly is included? 's there anything you have to pay extra for? ‘What range of cars do you have? 's insurance included? Do | have to pay an excess if | have an accident? Can | hire a car one-way? Is there a mileage limit? Do you provide child car seats? Is accident cover included? ‘What documents do | need? Things you might hear Irecommend staying there. You should definitely hire a car. | recommend you stay at the Emerald Lake Lodge. It's a perfect place to explore from It's expensive, but its well worth going there. I's not really worth staying there too long. Well pick you up by bus outside the hotel Full cover is provided for every named driver ‘There's a 24-hour emergency number to call if you need assistance. You need a valid drivers licence or an intemational licence with a passport ‘What class of car would you like to have? Actually, we have a special offer on at the moment,Units Thing: | was wondering if you could suggest a good place to stay? | wonder if you would mind giving me a bit of advice about the weather? Do you think you could tell me how best to get around the cy? | don't suppose you know anywhere good to eat? Do you think I should exchange money at a bank or bureau de change? Is it worth visiting the aquarium? Do you think i's @ good idea to walk to the castle, or is it 00 ‘ai? ‘Would you recommend going to the National Museum? Excuse me. have a question Could | interrupt for a moment? Could you tell us a bit more about thern? Unite eee We've got a problem with our photocopier. ‘The papers jammed and we can fix it Don't you have anything a bit earlier? im sorry, but that's no good at all. Sory, but you have to do something sooner. Its simply not acceptable to leave it that long | really must insist that you do something about this right away. Is that your best offer? Unit10 eee 1d lke to open an account, please. 1d lke to pay this cheque into my current account, please. an I send some money abroad from here? | want to deposit this money into my savings account. Id like to buy some traveller's cheques, please. Could | see someone to arrange an overdraft, please? Does that mean I can get at the money immediately? So that means if | save over £25,000, I'l get 3.59% interest? Do you mean that | can't withdraw the money for three years? So you'te saying that | have to pay £295 if | want this account? ‘What do you mean by ‘penalty? fm sorry. Can you explain what ‘variable’ means? Could you say that again? fm sorry, but | didn't quite catch that. | don't quite get what you mean Can you run that by me again, please? Useful language (5 yal you might hear Have you found anywhere to stay? It should be quite reasonable. It’s realy ively because it’s the student area ‘The Metro is usually quite crowded, but you can get anywhere you want and it doesn't cost much When I go, | usually just use my bank card and get cash from ATMs. Is as safe as any other city | think This is where the Spanish founded the city in 1535. You can see the Government Palace, where the President lives. Over there isthe cathedral to the east. This is the exact spot where the old castle used to be. Of course. Go ahead. Id rather you let me finish, if that’ allright. ees Ihave a look and see what we can do. Itlooks like we might be able to get someone to you this moming When would be a good time for someone to call? I'm sorry. \We won't be able to repair it for at least four weeks. \'m afraid we can't send anyone until tomorrow afternoon. If you order now, well give you an eight percent reduction IF you pay in advance, we'll promise free delivery. We might be able to offer free installation if you order two. Il give one-year free insurance, provided that you order in bulk. Things you might hear I need to see some form of identification, such as your passport, or diving licence | can certainly order a replacement for you here. You need to telephone our 24-hour emergency number to report it. Can I have your paying-in sip and your bank card, too, please? Uitiy bills take seven working days to go through. Which type of savings account do you want? if you want to withdraw some money, then you should give 30 days’ notice. Ifyou take money out, you won't get any interest for that mont, You have to apply online for that We can't do it here in the branch,Appendix’ Useful language Uniti ee He's short and stocky with long, wavy dark hair and a square face. He looks in his early 20s and he's quite scruffy. He's slightly overweight He's wearing a blue jacket and a pattemed tie ‘She's medium height, rather skinny and she looks in her 30s. She looks very smart ‘She's got some black high heels on and she's carying a briefcase. He's got on a pair of white running shoes. She looks fairly casual. It's a small, black leather bag, with a zip along the top and a shoulder strap. Uniti2 ts Just let me get the right form, Can you describe the bag? ‘Are there any distinguishing marks on it? Which service do you require? Where do you need the ambulance to come to? ‘What has happened there? How many people are hurt? What exactly did you see? How fast was the car travelling? So how did the car hit the cyclist? Was the cyclist on the wrong side of the road? What about the car? So the collsion happened here, you say? Gan you put me through? When shall | give you a ring? | always get the engaged signal. Right. think ve got that. Let me repeat that, just to make sure. Il ust go over that to confirm. Somry. What was that last part again, please? Could | leave a message, please? Does that make sense? Do you think you could take a message? Would you mind taking a message? | appreciate your help. Thank you. I'm afraid he's out of the office right now. Would you like to leave a message? Ill make sure he gets that Does he know what number to contact you on? Please don't hang up. Il just put you on hold Can | call you back later? It's great to hear from you. Gan | ask who's calling? Have you got that? Who is this, please? Somy. | didn't get your name. Could you repeat that back? | think you're absolutely right. That's not right at all [think we're diting off the point a bit Right, now let's move on, shall we? ‘Can you explain what you mean by that? Could | come in here, please? Let's get down to business, shall we? That sounds reasonable to me. have no problem with that. fm afraid that’s not how I see it fm not very keen on that idea at all That's not quite what | meant. Sony, I think you've misunderstood me. ''m aftaid you haven't understood what I'm getting at. eee “Lets take a vote. Mrs Kendry is chair for this meeting. What’s on the agenda? Who's going to take the minutes? What are the objectives of this meeting? It was decided by a show of hands I'd like to start by asking ... Do you have any thoughts? Perhaps you can give us your opinion? How do you feel about that? Il quickly go over today's main points. | think welve covered everything, so shall we call it a day? Itooks like we can finish eary today. Weill have to cut this meeting short, 'm afraid.Unit14 A good lecture should be informative. The main theme is global warming. These notes are better because .. The lecturer emphasized important points. Unit1s Good morning to you all. Thank you for giving me this opportunity to The purpose of this presentation is to. Today | want to tak to you about .. Fics of al ll go over some background details. To start with, Il review I start by describing . Then I'l look at After that, Il move on to Finally ll review the main points Feel fe to interupt me if you have any questions. Hi make sure we have enough time for questions at the end, Unite ‘What 'm getting at is The point Im making is that ... In other words, That's not really what | was asking. | meant .. | think you've answered a slightly different question. ‘What | want to know is .. Sory. fm still not very dear about Perhaps my question wasn't very clear. ‘Actually, | was asking you to say Useful language /\oy.jpy xc Here at the Engineering Department we pride ourselves on ‘our health and safety record. We have recently updated and improved all our resources and ‘equipment. ‘One main area of interest here, both theoretical and in its practical applications, is the area of sustainable energy technologies. The figures are staggering. So, what can we do? Do you mind if we press on? I'l answer that at the end. There's no time naw, but let’s chat about it afterwards, Can | answer any questions? Axe there any final questions? Ill try to answer any questions you may have. Sute. Go ahead Yes? Please ask your question. Yes, of course. What would you ike to know? Now, does anyone else have a question? {Im not quite sure | agree with you on that ‘That's a very good point: What does everyone else think? I start by outlining four competing theories about how people lear. So, that’s basically what | want to say about this for now. ‘Are there any questions?Sound smart Sound smart gives additional guidance to help you develop your pronunciation skills. You will find at least one Sound smart in each unit of this book. This appendix contains a list ofthe pronunciation areas covered in Sound smart at this level You can use this appendix in the following ways: 1 Choose a pronunciation focus you want to practise. Go to the unit where the Sound smart section appears and practise again. 2. Find a pronunciation focus that you think is especially useful. Practise once more, but ths time record yourself and listen afterwards. Ty to identify areas you can improve. 3 Practise again, but tis time lsten to a different recording. Look in the audioscript first to find a suitable recording Practise each pronunciation focus in Sound smart several times. The more you practise, the better your pronunciation will become, List of pronunciation areas covered in Sound smart Intonation in question tags TENE The schua /a/ units | PEIN Showing emotion Teme Stress and rhythm | TS Linking /w/ and iy TEA Missing sounds iti, fa/ and shy PEI Linking consonant-vowel REENE Using stress for emphasis TEN) Corrective stress TIENEN the schwa ar unit 12 TEN) Intonation in questions TSIEN) emphasizing important information BEEN) Sounding confident unit16Speaking strategies are useful techniques to help you communicate in a wide varity of situations. You will ind several Speaking strategies in most units of this book, This appendix contains alist of the Speaking strategies covered at this level. You can use this appendix in the following ways 1 Choose a strategy you want to practise. Go to the unit where the strategy ‘appears and practise again 2. Find a strategy that you think is especially useful. Practise once more, but this time record yourself and listen afterwards. Ty to identify areas you can improve. If possible, practise with an English-speaking friend, Practise each strategy several times. The more you practise, the easier it will be to use the strategies when you need them in real if. List of Speaking strategies covered Agreeing Asking follow-up questions ‘Arguing your point Offering to pay Complaining in a restaurant ‘Asking about alternatives Describing someone's appearance Describing things Getting to the point Repeating key information ‘Asking for darifcation Leaving effective messages Bringing someone into a discussion Making requests and asking for permission ‘Accepting and rejecting suggestions Making your point more forcefully Correcting misunderstandings Making a complaint in a shop MEM Fakking about a lecture Checking important points rena Reaching an agreement Talking about fms Summarizing Describing symptoms Showing concem and relief Making recommendations Responding to recommendations Asking for detailed information Making polite requests Asking for recommendations Interrupting politely Asking for further details Fixing 2 time insisting Bargaining TEEN Making sure you understand Asking for clarification ‘Asking someone to repeat TETSER Starting your presentation Dealing with questions Keeping it short and simple TEETER Reinforcing your argument Following up a question‘This appendix contains an evaluation form for assessing presentations, and a separate form for recording feedback on your own performance. You can use this appendi in the following ways: In class Listening to a presentation: While you listen to a classmate give a presentation, consider each question on the Presentation evaluation form and give a grade. Give a final grade for your overall impression, and note any areas you think are especially good, or that need attention. Then tell your classmate your opinion, and add some suggestions to help ‘them improve. Giving a presentation: After you have given a presentation, lsten to your classmates’ opinions of your performance and make @ note of their grades on the My performance form. Note any strengths and weaknesses, and listen carefully to any suggestions for improvement. Study the feedback and try to improve on any areas of weakness. For self-study Listen to a talk or presentation on the‘tadio, or television. Consider each question on the Presentation evaluation form and give the speaker a grade. Note any areas you think are especially good, or weak, and give a final grade for your overall impression. Ask yourself how the speaker could improve.Presentation evaluation /)\9/5 aj) Presentation evaluation Bicellent Satisfactory. Weak Organization Were the aims clear? 6 5 4 3 2 1 Were the ideas clearly linked? 6 5 4 3 2 1 Was the summary effective? 6 5 4 3 2 1 Content Were the facts and information accurate? 6 se ‘Was the content relevant to the topic? 6 5 4 5 z 1 Did the talk hold the audience's attention? 6 5 4 3 = 1 Did the speaker deal with questions effectively? 6s ase Language Was the speaker's language accurate? o Did the speaker use a wide range of vocabulary? oe Did the speaker use signposts effectively? 6 5 4 38 2 1 Delivery ‘Was the speaker's voice clear and easy to understand? cS ee Was the speed and volume appropriate? C5 4st Did the speaker emphasize important points well? C6 4s 2 Body language Did the speaker use gestures where appropriate? C56 Did the speaker maintain good eye contact? Ce Did the speaker appear relaxed and in control? CS se Visual aids Were any visual aids clear and well presented? Co 4S 2 Did the speaker exploit the visual aids fully? 6 5 4 3 2 1 What is your overall impression of the talk? Ceo ies gee Good points: ee : Weak points: ‘Suggestions for improvernent. My performance Group's grades Group's comments Organization Content Language Delivery Body language Visual aids ‘Overall impression My strengths: My weaknesses: Group's suggestions for improvement: 387‘These recordings are mostly in standard British English accents. Where a speaker has 3 Well | went to two vey diferent restaurants this week The fst was Te Bg ise, on King’s Steet. As its name suggests es bie athough the amosphere was que sophisticated. The staff were professional and the service was very attentive. The food, though, was dseppointng My tuna salad stoner was urimagiatve and the steak had forthe main couse was rather tough. The potatoes were undercooked 00, The meal cost €17, but with £5 fro glass of wine and £5 8p on top, Fd say tas not good vale or money, 50 just stout often. The second restaurant was Sala Thai on Gibert Road. ‘Anindependent restaurant rather than a big chain the atmosphere here was ested and initing and the staf! were all very frend, The senice was excelent. thad ahot and spy ‘soup to start with, which was very enjoyable, ancl forthe main course avery tasty fh ch Absolutely decous, twas cheap, oo ~ ust £20 inducing dinks and sence, so fd say Sala Thais defintely worth a visit Nine out often. Units (EB (Agent = ish; Oleg = Russian) Agent: Cater Property Management. Can | help you? leg: Oh hello. Em. Ys. looking fora place near Tnity College Agent: see. Can take your name, pease? Oleg: Yes it's Oleg Mahou Agent: How do you spel that? Oleg: O-LE-G, Marken, MARK-OM Yes. fm Tookng fora fat, wth wo bedrooms. Agent: Near Tiny College, you say? eg: Yes. Its forme and afrend. ‘Agent: OK. Do you have any pets? leg: No, we don't Agent: And ae ether of you smokers? (eg: No. Oh, and we'd tke a place with a garage, 00. My fiend has car* ‘gent. And haw much rent are you looking to ay per month? (Oleg: Not more than €1,400, That's our mit Agent: OK. just have a look at what we have. One moment, please "Did you notice? leg says My trend has car. A native speaker ‘would say My tend has a ca. Audioscript ©6429 (Agent = ish; Oleg = Russian) Agent: Hel? Oleg: Yes. Od you find aryting? ‘Agent: Well, there's one at 1,200 a month ‘nlyy Coun That as two bedrooms and a battroom (leg: Hn. iow hy Court. Do you have anything closer to the city centre? Agent. There's one in Joyce Street but hat has ‘he bedcoms Is 1400, and one on Non Foley Roa, o, at 1250. Tey a come furshed Oleg: OK. | would like to take a look at the last on, think Agent Fin, when would you like to se ther? €4€ (Property agent = American) Yeah, wel the reno one is $795 per month payable one month n vance, on the fst ofeach meth. We ako need a depos cequialet to sx weeks ret This refundable atthe end of your ena les any breakages or domage which you arable fy ofcourse. is sucha gs, ect and telephone ae ot indluded, so you nee to set thse up yousl €B Propery agent = American) 2: you wont to move on bere the end of the lease, then you need ot us in wring atleast one mont belorchand by Buildngs insurance fincuded but not contents insurnce No. The rentcanoniyincesse afte the tem of your tenancy hes eoired. 4. the washing machine breaks down or anything ike that then callus ot and we willsend someone to repaicit a no charge € ts tora ye That means twelve fll calendar months storing at he begining of the month you maven { Absoutely nt You cennat ent out any ‘coms you do, you wl reak the tems of your tenancy agreement and you can be ced (Lucy = Austialan; Sami MrLee: Hello? Lucy: McLee. Is Lucy again MrLee: Oh, yes? Lucy: Im afraid fm stil waiting for sorneone to.come and fi the cooker. Do you know how longi wil tke? MrLee: | don't know. haven't found anyone Egyptian) lucy: what? This san emergency cant cook anything! MrLee: Hl ty find someone Woy: Ws been three days now. tm not very happy about tis a al MrLee:) OK, OK. get someone tfc it today McLee: Hello? Samir: MrLee? MeLee: Yes, Samir: fm Samir... at 28 Cavendish Lane.Audioscript ‘Me Lee: Oh, yes. was going to call you. Has the man been to ficthe washing machine yet? ‘Samir: No, ifs sil broken. told you about this a week ago. ‘Me Lee: called the repair company and they said they would send someone round, ‘Samir: Wel, nobody has been. Fike to know what you're going to do about it ‘Meee: call them again, Unite €428 (0 = spris;b = American; ‘c= aan; d= South ican; e = Japanese; Egyptian; g= Austalan) 2 Afiend gave me tis for my birthday, but Ike to exchange itor something ee. Do you have the receipt? © ought this shit yesterday. twas 2 bargain, reduced from €65 to €20, 4: thin this VD recorder i aut, ant seem ta record anything «© You cant use a credit voucher to buy anything tha’ in the sale {How much i the extended waranty on this plasma 1? We dont give refunds m afd fh itisnt under guaantee so we can realy help you €428) (Waribel = Brazilian) Assistant: New, pease. Merbe: Helo. Yes, fm afi bu there 9 problem with this blouse” ought it ast Weck, Assistant ight. Maribel washed it once and ifs shrunk. Assbtant_1see. Did you folow the washing instructions? Marbel:_ Yes. olowed the instuctions on the abel Assistant: ts very unusual Thisis the fst problem we've had with Ray Neos blouse Maribel Wel ike my money back please Here's the receipt Assistant: We cern cat give you your ‘money bac, aa Maribel: Wha? Assistant. We've never had ay problems with this Blouse shiking in the past nd ifs very popular Maribel Wel, what can you do about i? Assistant: Nothing fm sry think t must be 2 fuk with your washing modhine We cait accept responsi. Maribel: Wel, fm sony, but tha’ not good ‘enough | want to make a compleint "Did you notice? ‘Maribo says I'm aftaid but A native speaker would say m afaid that. es A saw Job today B sw John ty €8D (5 and ‘Austaan) 1-6 Good moming, How are you? ‘American; and 6 = Well ithe tem is damaged or faulty, then as long as you bing it back in under two weeks, well refund or exchange it straight away whichever you want. You need 3 receipt, ‘of course. Or well repair it free of charge. if the problem sits an unwanted present or something, then as long as it’ less than two weeks after the purchase dat, we will fund ‘or exchange it. fi’ longer than tha, then well {ve you a credit vouchers 6 ‘What sie isthe screen? How long does the battery last? Is this the latest model? What's the picture quality ke? How bigs the memory? Can I plug itinto my TV? 1) Thats one of the bes things about this model. thas a 30GB hard disk which can store up to 37 hours of video. 2. es, ifs just come out on the market. 3 Youll get around three hours’ continuous use before you need to recharge. 4 I's gota two and a half inch, colour LCD. 5 Yes. ill un your photos and video. You ‘need to buy a special cable, though. 6 its fantastic W's got eve mega pirels, so its realy sharp and deat. 6 Yeah, welve got wo great offers atthe moment. ‘The $540 ~ this one ~ is 4G, so is got realy fast ntemet. You know, while you sur you can download video cis and stuf. t's gota fantastic ‘mega pixel camera as wel... ’son the front, — here ~ so you get two-way video caling. Or we've also got this one .. the 410%, which has builtin MPS playes and 2 ado, with stereo sound, You can store over 3,000 songs on it's 80 got a fl keypad, soit’ Ike a pocket PC. (Oh, and is gota huge ten gigabyte hard chive aswell 58 (Peeve = French) Pierre: This vase fs great. How much is? Stalolder: Tht’ thity-ve pound* to you, mate rere: Oh, its a bit more than | wanted to ay. Is that your best price? Stalholder: Wel, | suppose | can knock a fiver off. Let’ say thity pound®, then. Hows that? Pierre: Ws very old and theres a crack init. Can't you do any beter” Staholder: No. ts a bargain, | promise you. Pere: OK. How much fot cash? Stalholder: That i a cash price! Pierre: Well I give you £20 for it Stalder: Oh, all ght I's a deal ("Did you notice? ‘The stalholder says trty-fve pound and ‘thirty Pound This is part of his regional alec. In standard Entish English we would say thirty pounds, (968 (0 = Crinese; c= Spanish; d= American) You can have the desk for $45, OK You can have ths Rolex watch for 3390. Hows tha Milsel his scar to you for $10, d_ You can have all the glasses for B15. Do we hhave a deal? {© The best can dois $30 forthe ot Thats the six cups and the plates as wel Units cs) Fiona: And now its ime to goto Matthew Jenkins, our very own move cf, or news ofan exing new fin... Matthew? Mathew: Thank you, Fiona. Yes, New Beginings is @heart-waring tale sein ‘ath-century England follows the ffe of ane Martins, 2 maid in a large country house who falls in love withthe dashing ‘Carles Danton, the son of a wealthy farmer. The storys siping fom beginning to end ands well ated thoughout by Helen Richards and Petr Kite. Thanks t9 the sensitive drection of Kevin Hadley, the iale film blends together wel, leading to a very suprising but ute belevable nae Tis fm should beng Hadley the recognition he has deserved for such along tie. Without doubt is the mast see movie of the year Grea fo al he family Five stars. €889 (1 = Russian; 2= German, 3 Span 4m Asta: 6 = Asian) italy makes me laugh. think the characteris so funny* and the animations great oo. sa dass 2 isthe anly chance | gett find out whats been going on in the wold and catch up with caurent af 3 its aboutal watch on TV these days, acl | mean, ft would be forthe {octal and the evi, | dont tink fd have aTVatall 4 Oh love it. dort think ve missed a singe episode. tr to guess ho the murderer isa the beginning and fm so good att now, tm almost boys right! 5 Tove tying to guess al the answers. tis 00d when people wn alot of money 100 ike that. 6 | don't know how they dot, but they avays manage to capture the enimals behaving teal natwaly and it just ike ye there yous (Did you notice? 1 The Russian man says the characters is ‘0 funny. A native speaker would say the characters are so funny. ‘8 The Spanish man says ift wouldn't be for the football... native speaker would say if ‘wasn weren't fr the football.(89 (2 = Chinese; c= Egyptian; d = Indian; Broziian) 2 Yeah, I id use to like it when it fst started, but now tm reall into it No, |'m not very keen oni ea ts very wel written and everything. The acing is totaly corvincing, The plots so ridiculous that I cant watch it © Some of the jokes fal lat, but most are pretty funny. (2 ‘Welcome to News 24. m Sandy Caufield. Here ‘are today's headlines ... Areport into the state ‘of the world's ecanomy predicts a downtum for European Union and North American economies, ‘but says that China could become the dominant superpower by 2025. In cther news,15 Members (ofthe European Pariament protest about inefficiency and waste atthe EU's headquarters in Brussels... Why ecotourism might not be so god for the planet ater all, and how scientists in Germany found a 3,000-year-old mammoth, ln tennis, new stay, Bill Matson, enjoys a surprising win over world number three, and why the future of Formula 1 may be in doubt 2 But fist, our main story. A repor by experts atthe Global Studies Insitute predic that ‘Chia, once known asthe work's sleeping ants fast catching up withthe major wold economies and may be the dominant economic superpower as eatly as 2025, Since China's ‘economic reforms began back the ate 19705, the courity has enjoyed staggering success {and commercial expansion, The repot predicts Chinese companies wil soon have upto 50% of the American matket and ot of the European smatket.Our Asia corespondent, Tim Robbins, repots from Shangha: (489 (Honouncer = American) Ifyou ae ane of those people who shares the comrnan bel that older women cannct be good motes, then think ganna recent study atthe Unies of Souther Calfomi, researches compere the experiences of 150 mothers inthe 305 40s and 50s. The results were perhaps suing It appeas that women in ther 505 do notin being a parent more Suess or pisicaly more demanding than women in ther 30s and 405. ts) 2 roup of top European and Ausatan scents Say that temperatures wil se much faster than prevousy predicted, possibly by as such as per cent by te end ofthe century. They also say that the record loss of sea ce over recent years meas that the earth may no longer be abe to reaver. Dr Mark Welles, from the University of Columbia, says that the evidence for global / arming is undeniable. The warning signs have been here for ages, but we / haven't done. ‘anything about i, he argues. Soon the polar ice ‘aps will / met As 2 result, animals like polar bears will become extinc. Sea levels wil / rise {and more and more land wil be last tothe sea Hundreds of thousands of people wil have to move / home, until finaly the whole earth willbe / underwater. OK for people alive today, but it wil be a big big problem / for our dildren and the generation to come, Unite (€42 (Mohammed = Egyptian) Doctor: Hello, Mr... ‘Mohammed: "Mohammed. Mchammed El Metwal Doctor: Please take a seat. Now, what seems tobe the trouble? Mohammed: I've gota tele pain in my shoulder, Doctor: | see. Do you know when it tated? ‘Mohammed: About three days ago | think. Doctor: Oh, dear. Well, Fd beter take a look. "Now, where does it hurt exact? Mohammed: Just here, in the middle of my shoukler, a the back Doctor: Right. sit painful i do this? Mohammed: Yes, ic hurts lt Doctor: Are you allergic to anything? Mohammed: No, | don't think so. Doctor: Hmm. Heve you got any other ‘symptoms? Mohammed: Yes, | have a bad headache and eel too dizey* Doctor: Have you been taking anything frit? ‘Mohammed: No, |haven'. wanted to see a doctor fst. Doctor: OK, Well, the fist thing! want to do 's take your temperature and then welll doa full examination. (Did you notice? ‘Mohammed say {ee oo dizzy. A native speaker would say I fel very czy. 9 (Coa0:= indian) Conversation 1 What seems tobe the trouble? a Do you know wien it started? b How long have you been feeling ke this? ‘What symptoms have you gat? ¢ ‘Ae you feverish? e Have you been taking anything forit?£ Conversation 2 What seems to be the trouble? a Where does it hurt exactly? b Do you know when it started? Isit painful if do this? d What about ift do this... here? & Have you been taking anything fort? \What seems to be the trouble? Do you know when it started? How long have you been feeling ike this? What symptoms have you got? ‘re you feverish? Audioscript Have you been taking anything for |sitpainflif do this? ‘What about if do this... here? Have you got any other symptoms? Do you know if you ae allergic to anything? €¥8 (Doctos = South ican) Doctor: Good atemoen. Sharon: Hi there Doctor: What seems to be the trouble? ‘Sharon: Wel ve got these red blotches all ‘ver my legs. See? Here. and here. Doctor: Oh ys. see re they pain? ‘Sharon: No, not ata But they seem to be geting bigger Doctor: How long have you had them? Sharon: About a fortnight now, | suppose. And there's arash, too, on my arm. Doctor: Oh, yes That looks quite angry. Have you been scratching it? Sharon: Yes, is realy thy. What do you think is causing it? Doctor: Well are you allergic to anything? Cats, for example? Sharon: Not that know of Doctor: Hmm. Do you fee sessed? Sharon: Well yes. suppase do. ve been very busy at werk for quite a whe, but Doctor: Wel that might be it Sharon: What? Are you saying that this is because of stess? Doctor think it could be. give you a prescription fora cream t's quite good, so ita few days the botches shoul start to go, ‘and the rash should dear up to. Sharon: Good. Thanks @ lot. Doctor: Hete you are. Come back and see me in a couple of weeks fit doesnt get beter (EBB (0+ vasquer = Spanish; pate ‘Ametican) Dr Vasquer: OK, so think you are coming. down with the fu. Patient: No, really? Dr Vasquez: Yes. Antibiotics ae no use, oF course a5 itis a virus, so I recommend aspirin 1 relieve the aches and pains, and nausea, of ‘course. And you should drink lots of water and stay in bed. €¥59 (0+ vasquer = Spanish; patie ‘Ametcar) Patient 1 Dr Vasquez: You have a chest infection, tm afraid. Patent: Oh, dear. Realy? Are you sure? Dr Vasquez: "Yes. | don't thnk ifs too serious, though Patent: Thank goodness for that! Dr Vasquez: But youll have to take some antibiotics. Take two, twice a day. Once in the morning and again at night, for five days Patent 2 Dr Vasquer: Well think you have a mit case ‘of asthma. ’s not too seus, so don't wor, but want you to use an inhaler whenever you fee! shor of breath. Come and see me next week and well see how you ae. 91Audioscript Patient 3 Dr Vasquez: think this is @ very bad cough. prescribe some strong cough medicine, Take ‘wo spoonfuls every three hour. wil make you tired, so dont drive. Come back in three days and we'll see if you'te better 95 (0: Vasquez = Spanish) 2 think you're suflering fom a migraine. sve you a prescription for some tablets that are ver good, Take two tablets, thee tes a day before meals shouldbe beter na day oro. Well think thsi food posing You need to dik ats of water and ai alcool or ceflee, Dont eat anthing unt you stat to feo beter and then have simple food that’s 25 on the stomach, Be ce and chicken. (hand have small pocions. Ferinsorna ifs tena mater of geting moe exerse and aiding esting to enc, spel at night Dot dink oho and have some warm maker you gto bed $99 (c= Ausitokon; e= American; Brazian; g= nian; h= Canadian) [My blood pressure is very high ‘My asthme has almost completely gone. | always get tribe hay fever in summer We both got very bad sunbun on holy. "ave finaly gotten over my nsomia™ | usvaly get a migtane afte eating chocolate. ‘The docor said my le snot broken ater al Itlooks ike need anather operation. "Did you notice? In American English people say gotten. ‘A Brith English speaker would say got. I give you a prescription. The operation was a success. ‘Are you allergic to anything? Come back atthe end ofthe week and ell see if youre better. ¢_ ts not serious so I don't want ta give you any tablets, d_ The exercise will help you a lot, so please doit © Who is your regular doctor? You are quite il im ata, 8 The good news s that we aren't going to operate. bh Your knee is lot better now, Unit? #958 (2 = American; 3 = American; 44~: Bran: 5 = Canadan; 6 = French) 1 Oh, my ideal holidays. you now relating onthe beach, swimming And the fis lve plying in the sea, mating sand castes, of coursel 2 Ureally like looking round museums, going to cathedrals and that kind of thing. Hopping on a sightseeing bus. You know, just exploring 3 Ohyit the best. Catching the cable car tothe {op of the mountain and then zooming down with al the fantastic scenery in front of you ‘You cant beat it 4. need lots of things to do. Fun things tke _mountainbike riding — that’s my favourite or canoeing ard Ike horseiding too. okays are for doing exciting things. 5 ove being outdoors, you know, lke waking Lup ina tent and then going fishing all day 6 I's great because you just sit onthe deck and tela, lock out to sea and wait fr the world to come to you! $953 (Tevel agent = South African) Travel agent: Hell, Toke a seat. How can |help? ‘Simon: We'te thinking of going to Canada, Vancouver and then to Calgary. Jey: Yes, fying to Vancover on June the 12th, Travel agent: OK. How many nights? Jenny Just eight. Coming back on the 20th, from Calgary. Teavel agent: OK... just a moment... Yes, with Air Canada, thatl be £780 per person, induding all taxes. Jenny: Oh, that’s better than we thought! Simon: Hmm! We were thinking three nights in Vancouver first. Somewhere rather nice? Travel agent: We have a special on atthe ‘moment with the Metropolitan. isa lovely hotel four stars... You can see it here ‘Thats, um ... £140 a night Jenny: Per person? Travel agent: No, that’ forthe room. all these {ate per toom per night, without breakfast. Simon: Oh, yes. tt certainly looks very nice. ‘Travel agent: tis! stayed there last year. And you should definitely hire a car~ it’ only £30 per day fora small car — and dive to Lake Louise. Jerry: Oh, yes. We want to go there. ‘Travel agent: recommend you stay atthe Emerald Lake Lodge. i's a perfect place to explore from. Simon: That sounds good. Travel agent: Let me see... that! be £150 per right Its worth spending two nights there Simon: Two nights? Travel agent; Yes, ifs @ nine-hour drive from ‘Vancouver, so two rights is best. And then you can cive to Jasper ~ that’ four hours. ‘Two rights atthe Fairmont Jasper Park Lodge will be €250 per right. I's empensive, bt it’s well worth going there, A beautiful place. Simon: Look a log cabin! Travel agent: Yes. You get your own cabin. Jenny: And there's plenty to do in Jasper National Patk, is there? ‘iavel agent: Sure. You can play got, go, biking .. and boating if you fancy that. Then ‘you've gota five-hour drive to Calgary final right somewhere like the Westin will save ‘money — just £74, There's enough fora day = shopping, museums and Calgary Tower, ‘of course. You can érep your cr off at the airport and ty back at ten in the evening. Simon: Well thats the kindof thing we were thinking of ist dean Jenny: Yes, itis. Can you print out those details and well take a brochure? te) CCan you recommend a good place to stay? Isitworth hiring a car? Do you know a nice place to eat? Where can I change money? ‘What's @ good way to spend an evening? Were are the best places to go shopping? E82 (our guide = indian) Do you want to goon a night cise? a Just two hours. B Wel ick you up by bus cutie the hotel. Atsioldock tomenow night. d Bis to and om th hotel and the cise. Diners induded but you get one fee dink (#958 (Speoker = American) a What ong of as do you have? b Is insuenee included? € Dol have e pay an excess have an accident? 4 Conti a cr onesnay? © there a mieage iit Do you pode chi car seats? 8 acident cover included? Fh What documents do need? (© (Speaker = German) 1 you average more than 250 miles per day, then there's charge of €10 per mile. 2 Wie have all kinds: smal, compac, mid sized and fulsied. 3 Sure. There's an entra charge of €30 for all one-way hires. 4. Yes fll cover is provided for every named tive. 5. Yes all that’s covered, There's a 24-hour ‘emergency number to calif you need assistance 6 You need a valid driver's licence or an international cence with a passport. 7-_Yes, you have to pay the fist €200 of any ain. 8 Yes. They're free of charge. Wel it ther for you inthe back seat. 8B) (Laure = ttalian; assistant = lish) Laura: Td ke to hire aca fr week, om next Monday Asstont: Certainly. What clas of car would You ike to have? Laura: Em, wel Whot have you got? Assistant: Our Economy cari tuodoor Polo. thas 89 euro fora week Laura: Hmm, That’ too smal We ae four? Do you have anything ese? Assit Next upis a Compoct cat. Ford Fes The rte for hats 99 eu Laura: Is that an automatic? Assistant No, i manualLaura: want an automatic, really. What ‘automatics have you got? Assistant: We have a Toyota Coral, Let me see that’s 139 euro forthe week. Laue: Wow. That's a big increase. Assistant: Yes, wel ita biger car. ts an Intermediate dass. All ou fullsized cas are ‘automa, to0, but theyre 169 euro, Laur: Oh, see. Assistant: Actually, we have a special offer on atthe moment | think we have an automatic Corll. Yes, for 125 euro. Laure: OK. That's the one! ‘O"Did you notice? Notice that Laura says Weare four A native speaker would say Thre are four of us. why doesnt she rent the Ford Fiesta? Did he say he'd have the car for next week? 5 Ive got just one question. You didn't say you couldnt swim. ‘© We could go tomorrow. d_ You must be tied, Have you played before? I managed to tak to her lastnight. 8 Are you taking him tothe staon? Fh dda’ know the ansines, 0 | kept quiet. Unite €¥89) (Emmanuel = French) ‘Mark: Hi, Emmanuel? Have you gota minute? Emmanuel: Of course, Mark. What ist? ‘Mark: Well rm going to Paris for afew days next week... and as you'e fom Paris, | wos ‘wondering if you could give me some tps? ‘You know, whete to go and stutt ike that Emmanuel: Of course! Have you found anywhere to stay? ‘Mack: Not yet. 'm stil looking fs quite pricey. Emmanuel: Well ty the Latin Quarter. That's a very historic pat ofthe city, andit should be quite reasonable. t's reall lively, too, because its the students area. ‘Mark: Sounds good, thanks. What about ‘getting around? Emmanuel That's easy. Just use the Metro. {ts usually quite comded, butt doesnt cost ‘much. Or you can walk, of course. You can see almost everyting that way ‘Mark: OK, and what's there to see? Emmanuel: Oh, there are so many things. You should definitely see the Arc de Triomphe. ‘And i you lke big cathedrals, then you must to go to Notre Dame’, of course, and Mark: ts euros in France, right? Emmanuel: Yes, When | go, | usually just use ‘my bank card and get cash from ATMS. It's ro problem. Mark: Ist safe? Emmanuel: Yes, i's as safe as Landon or any other city | tink Just be careful in the main ‘ouristy places, Mark: OK, thanks, Emmanuel, That's @ great help. (Did you notice? [Emmanuel says you must to goto Notre ‘Dame. A native speaker would say you must 90 to Notre Dame. (€¥63 (cuide = spanish; oust = German) Guide: Welcome, everyone, to lovely tia! ims scaled Grdad de los Reyes, or the iy of Kings. This is where the Spanish founded the city in 1535. and for almost 300 years, Lia was the centre of Spanish tue in atin Ameria And today is Pens capital cy Tours Sony can aska question? Guide: Yes. “urs: What bout the ncas? They were here before the Spanish, werent they? Could you telus abit more about them? Guide: Yes Infact thee were many Inca towns here when the Spensh ered and ove 400, temples and palaces, batt wos the Spanish ‘wh9 acy founded the ety of Lima, ht here inthis squore, on these fan ening palece. Ths is Plaza Mayor the masque Snow a Wd Hertage Ste. You oe now Steding on te eat ste where Fancseo aro founded the iy nea 500 years ago Yu can se the Goverment Palace, where the Presider ines Tours: Sony to nterup but these buidngs dont ook 300 years ol. Guide: Tha ight An earthquake in 1746 estes lost al ofthe cy. Oni 20 buildings were le. You can see San Francisco's Convert over here. thats the nly bung n Plaza Mayr tat suived Nw let us to wa over here "Dia you notice? ‘Tae guid oye Lt us to walkover here A native speaker woul say Lot's wal over aro He told us abit about when the Spanish arrived inPeru ‘an earthquake destroyed almost all ofthe city. 2 Can take a brochure, please? b_ We goton the boat and sailed across to the ‘sland ¢Iwant a table with a view ofthe sea, iF possible, had a good look around the castle © We went out with a group of fiends that aternoon. €¥B cide =sparish) 2 twas the Spansh who actual founded the cy of Lima. Ofcourse, go chen. Audioscript 1b The most fashionable shops are in Miafioes, which i a busy area ofthe ay near... No problem. What do you wart to ask? ¢_ These days Barranco isthe Ivelest district ofthe iy, with lots of restaurants and bars. Yes, what i i There are, of course, ots of festivals and ‘celebrations throughout the year and... OK Whats your question this ime? ©The trafic in Lima has got wose, of course, in recent years, butte city is taking measures to. rather you let me finish, iftatis al ight (©4898) (Speaker = Brazilian) a Thats the Modes Ast Museum, the most popular one inthe city, and on the left bAbig festival we have here in the city is Mardi Gras, bt there ae others such as Lord Byron stayed at that hotel over there ‘on the comer and up ahead we can see This isthe exact spot where the old castle used tobe and over there is © There ae two palaces here: the National Palace and the Pena Palace. The Pena Palace isthe most famous. You can see Rewiew1 (©9659 (320d 4 = nn 7 and 8 = Eypns 8 and 10= chines) Tot ely ke honors, Hove ou made a eset? You can have the camer fr E50, That fin'stenble. Dor bute watching Tes beter be gore Isawort hing oc? Tbe eres bo hear more about your holiday. | saw Simon yesterday. | dont stppose yu know aber god tostyin tondon? Yo What seers to be te tube? (€968 (5 and 6 = Russian; 7 and 8 = German) 1a. Excise me. Where can pay? Sor, but we've been wating for our drink for ages © leariteat ths tm alergicto nus 2 Your maybe right butt doesn work B told you a week ago thi printer vas broten tm aad this printer has broken, Ive oniyhad ta week OK buy ts a dea No, ely Its my eat Uno wht you meen, but can't. Beto know what you gong to do about it Where does it hurt each? Is OK FI don't come in today? Is wondeng could po there its wel worth going there. ws not wor Thank goodness fr that twas ice talking o you im sory. That’ not good enough 2 5 4 5 6 7 8 9Audioscript 7 a dike to know more about the ‘museum. Have you heard more about the (© I'm afraid that! don't kow any more about the museum, 2 What's up? See you later. I haven't seen you for ages. 2 Well what a relief! Thank goodness fr that © Oh, 0. Thats terible 2 should take the tourist bus, Do you think t's a good ideo to take the tourist bus? © ISitOK if take the tourist bus? Unite 4B (cry and asta = American) Asia: Helo, ehnser's Ofice Soldions Can Tel you? Vc Oh, hell. Tis vy, om Keka & Co ‘Weve goa problem wth our photocopies Asian ee Did you putas thom s? Vid Yes we ded Assistant. Adis ttl under waren? Vy We gta Uveeyen extended waren, Ws only year old Asian: OK had what seems tobe the wouble? Vlg The pape’ jamamed and we cn fit Aesiant ight you lock nthe manual?” Vi Yes. 1ve hada go, bu sale fit Assistant lh have look and see wat we can do Him «we cat gt anyone there ntl te terncon, I aad ed Tony, bu thats no good at al Wee very busy here and we need th fing immedi sitet Hrnm. Wel can se if. Oh yest loks ke we might beable to get Someone to you ths moing Mid OK What tine vl they be here? Asstt canny exactly. ry time beeen 1050 and 12. tat OX for you? Vide suppoze so. that the best you can do, Alles ths moming €9B) (0 = Arnesican; d= Chinese; (e=Brazlan; = Spansh) 2 We have the boots you ordered, When Would be @ good time to dop them round? I can come sometime nest week What day Would suit you best? ¢_ We can come on Fidayaftemoon to install, your broadband connection. Is that OK? dF like to see you next Thursday. What ime ‘would suit you best” © So, what about a meeting sometime later this month? What date is gaod for you? 1 We cant come today, but tomorow after four looks possible. Would that be corwenient? © 2m sorry, We won't be able to repair it for at least four weeks. btm afraid we can't send anyone until tomotow afternoon © Oh, yes. Your light twill be another fortnight before we can replace that. 4d We don't have any heaters instock. ve got no idea wien we'll et any moe. No, we cant send anyone to help you. All the lads ae out atthe moment FJohn is away on holiday and won't be back {or two weeks, Im afraid. There's ealy nat very much we can do before then 49) (son and tetaie = estan) Stuart: So, doe have a deal? elie: Wel the pce & much higher than lost eat Start” But thatincaesalthe extras tod You about. nd the se wade to out Gol on. Remember tht es you 28 our cove an he rs pcection Melanie: Yes but Stuart Dot you see that his sence ferent earl te weds hese be covered ol ay, esr ay. Thats ovr tiny comptes Melon: Yes, bu they are very reliable anyrey, most Stare” But ony takes ane problem to cause 2 dase. Melanie Yes see what you mean | suppose. Shine” You wont find move comprchensie coveroge fr les. Or bt sence Mesa ust dont now f we can fend it Stuart Ase you sure that you can afford not to take out this cover. Look, lel you what do. f you agree now, give you @ five percent discount. How's that? Dont you agree that that’s a great deal? Melanie: Five percent? ‘Stuart: That's right can't do any better than that. Now, what do you say? Melanie: Hinm, Well... need some time to think this over. co 's that your best oer? ‘You'l have to do beter than that, afraid, IF you order now, wel give you a scour We might be able to comme down on price if you order in bulk I give ten percent exta free provided that you signa one-year contract, ica) AC Ok, 50 if payin advance, you'l give me a ten percent discount? B: Yes, andif you pay naw, then Il give you a fiteen percent discount. FB) (n= american) 2 A: lf we agree to the deal we wll ase onto ofthe company, 3: Yes, butf we don't agree tothe deal, the company will colapse A: tf we increase our prices, we will make more profi. 8: Yes, butif we decrease our prices, we wil get more customers. A: ifwe move production to Asia, costs wll 0 down, B: Yes, and if we don't move production to ‘Asa, we will be uncompetitive, Unit10 (4B) (a = French; b = Saudi ¢ = American; d= taan; ¢ = Austraan; f= Russian; b= German; i = Japanese; j= Indian) Hello, ke to open an account, please. by chequebook’s run out. Can | order a ‘new one, please? © Can check my balance, please? id ke to pay this cheque into my curent ‘account please, Cant send some money abroad from here? | want to deposit this money into my savings account. 8 Can pay my electricity bill here? hh Td lke to buy some travelle’s cheques, please, i Could see someone to arrange an coverdeat, please? | (need to order anew bank cad. Fve ost rine, Crm) 1 Yes, of course. need to see some form of ‘denification, such as your passpor, ar driving Fence... and proof of your address, so 2 utility bill ith your name and addtess. 2 Oh, dear Wel can cenainly order a replacement fr you here, but you need to telephone our 24-hour emergency number 10 report f you havent dane that akeady 3. Yes of couse, Can have your payingin sip «and your bank card, 109, please? Do you have @ Regular Saver or a Bonus Sever account? 4 Yes, you can, but utility Bis take seven working days to go troughs that ll ight? 68 (ron ~ chinese; bak desk = Canada) Foymon lee barker: Cea, Which ype of savgs cm do you van? Raymond Eh do you hoe? Bardo dyoufine a ker sam tomes, recomend ou Fe Resa cco Tatas ont eo 35% paid devi you must eet st 35000 Reymond No" wostnkng of sag round $100 2 month, actually. Bank dere 20 cur Banus Sve account ight be bet That hon intrest ate of She sets pi every tee month tarend Can ee ney et fread 2 Bank der: Yes butyou must 30 day ote bere you can ake «wena Raymond: Oh, | see. Actually, | want an fcrout wher lean gel at he mavey immedi. 1d like to open a savings account,Bank desk: Then you should have our Regular Saver account. instant access The rate is 2.3%. Interest is paid monthly, but there's a Penalty if you take money out Raymond: What do you mean by ‘penalty? Bank derkc Well if you withdraw money, then you won't get any interest for that month, Raymond: Oh, | see. Do you have an intemet savings account? Bank clerk: Yes, we do. That's our eSavings ‘account. The interest rate is 4.196. Its paid every month. You have to save atleast $75 every month. Our e-Savings account is instant access, too Raymond: Does that mean I can get atthe ‘money immediate? Bank clerk: Yes, and there's no penalty. Raymond: Maybe Il hve that one, then, Bank clerk: You have to aply enine for that. Wie can't do therein the branch, Raymond: OK. Well, thank you very much for your help. (€4B (b = American; c= lish; e = Indian) 2 The interest rate is 390 but if you have over ££25,000 invested, then it goes up to 3.5%. b Thisisa three-year bond and the ammount _You invest is locked away forthe whole tem. (¢ There are no charges on this account, except {forthe adminisvation fee of €295. d_ Our usual interest rates are around 4 t0 59% unless you have an online account, which ays 9%, Thisisa fixed interest account. (€88 (¢= American; d= Chinese; e=Anescan) a This account has avaiable ate of interest Vatiable meors the interes ate can go dwn or up b> Allour loans are secured on your propery, That means we have a legal ght ake the money from your propery if you dont repay © There's @ minimum balance of €3,000 with this type of account... That means you have to have at least €3,000 inthe account atall times, <4 You can only vest ump sum inthis ‘count... lump sum means a single, ‘one-of depos rather than regular depesis @ We also offer an automatic feeee ‘overdraft of $1,000 with online accounts. That means you don't have to ask for an ‘overdraft up to $1,000, and you don't pay anything forthe facity €858 (b = South Atican; e= Amesican; = French h= Ino) 2 Can have a £20 topup voucher, please? 1 Could you send of my application fora diving cence, please? te filed inthe frm and ths is my 1D € Te keto pay my elect bi thanks. Here itis 4. Could have €150 in Canadian dolar, ease? Frm moving house next week. Can you send iy mailto my new address? | want to collect my pension, please. This is ny card. 8 Here's £200. I need to send this to France, please. 1h Can thave a €10 phone car, please? CBS (erigite = swiss) Bigite: Hello. tke to send this package to Switzeand Gf Can you putiton the scales, pease? (Ok, 50 that’s bout 13. Thatl be £5.28 by susie malt shouldbe therein under two weeks. What'sin it anyway? A present? Bite: No some brochures and ten promotional DVDs. fora colleague. How long wilt take by airmail? Gerke ira wl ke tee dys just check the pice... Oh 589, Not muh ference Brigit: Oh, wel send it ama then iit safe? | meen, thisis quite important. Clerk Wel you wat signature when its

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