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ASSIGNMENT
SPRING 2016
DRIVE
Bachelor of Business Administration- BBA
PROGRAM
Semester 3
SEMESTER
SUBJECT CODE & NAME BBA303: QUALITY MANAGEMENT
B1597
BK ID
4 Credits, 60 marks
CREDITS & MARKS
Note Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Marks
Total Marks
Q.No
Questions
1
Discuss Demings 14 points for management.
Demings 14 points
10
10
2
How is the McKinsey 7S model used for carrying out strategic planning and
implementation?
McKinsey 7S model Diagram
4
Explanation
6
10
3
What is cost of quality? Why is it important to measure? List common costs of
poor quality.
Cost of quality
2
Why is it important to measure?
4
List common costs of poor quality.
4
10
4
What is meant by Quality Audit? What is its purpose?
Quality Audit
2
Purpose
8
10
5
Write short notes on:
a) Recognition and rewards
b) Suggestion systems
a) Recognition and rewards
5
b) Suggestion systems
5
10
6
Discuss about IMC Ramakrishna Bajaj National Quality
Award.
IMC Ramakrishna Bajaj National Quality Award.
10
10