Fellowship Status Report

Code for America is

partnering
with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase IV - Iterative Development Sprints Part 1 (05/05/2016 to 06/14/2016)

Workstream

Goals during this phase

Build
agile development

Iteratively implement features to improve case manager use of ClientComm

Focus areas: case manager workflow, passive client capture services, auto-notifications

Measure
data-driven
decision-making

Implement feedback measures to determine parameters of each clients close out

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Catalogue and address pain points in ClientComm that impede case manager efficiency
and reduce likelihood of use
Direct client-facing opportunities to reduce FTA based on opportunities identified in our
research

Week ending 05/06/2016

This week included a productive trip to Salt Lake County. Highlights from this trip include attendance at the Government
Technology conference held downtown. At this conference, we had the chance to meet with Utahs CTO, as gain a better
understanding for where the greater Utah government stood in terms of their growth in the technology sector.
Another high point in the trip was the high growth of ClientComm use. Word has spread as to the tools utility and case
managers have begun using it more and more. This week is our best week yet for ClientComm, with more hours logged,
more users, and more clients contacted than any week prior. In addition to helping case managers with ClientComm
onboarding and interviewing other case managers who have been using the tool for longer periods of time about how it has
impacted their growth, we were also able to get in a number of smaller wins.
One such small win was the implementation of ClientComm as an option in C-Tracks, the case management software
Criminal Justice Services uses. Such small wins will go a long way in helping to cement ClientComm as a core component of
a case managers toolkit and part of her or his daily standard workflow.
Finally, we would like to end with a fun other accomplishment this week. Ben has finished the new ClientComm logo!

Workstream
Build

This weeks accomplishments

Next weeks objectives

Finalize CJS onboarding to Department

of Public Safety citation feed access
New ClientComm logo

Beta website
Notifications base functionality
Client closeout strategy

Measure

Identify metrics to measure

ClientComm interface use to improve
user experience

Continuing to monitor ClientComm growth

Learn

Attend GovTech conference in SLC 6/7

Research methods of understanding
client experience with ClientComm

Synthesize case manager interviews from

this weeks trip

Thanks as always,
Kuan and Ben, Code for America, Team Salt Lake County