The institutions in Jordan showed higher level of investment
for services and solutions which are provided for customers (citizen). So they begin utilize the ERP system in their projects, because the characteristics of the ERP system provides an integrated communication between the system and all sections and departments. But many companies fail to gain the true benefits of the ERP implementation due to lack of proper awareness about the factors that will be affect on the implementation stage. Therefore, this research paper provides a better framework for implementation practices in the ERP system at (Greater Amman Municipality), and we can summarize the research problem in the following questions: - How can the organization identify the main issues of the system? - What could be learn from the eff ective implementation? - What could be done better? - How can we use it in the future? Research questions What are the organization benefits can utilize from the ERP system?