Service Profile Book DSS Engilish Version

Department of Social Services
Service Profile of
District & Upazila Level Offices
Cabinet Division
A2I, Prime Minister's Office
Name of the Department : Department of Social Services

Name of District Office : District Social Services Office
Name of Upazila Office : Upazila Social Services Office

Service Profile:
District and Upazila Level Offices
Published by:
Department of Social Services and A2I
First Published
June 2015
Publication
Cabinet Division
A2I, Prime Minister's Office
Supervised by
Md. Nazrul Islam, Secretary, Coordination and Reforms, Cabinet Division
Kabir Bin Anwar, Project Director, A2I and Director General (Administration), Prime
Minister's Office
Mohammad Saidur Rahman, Director General, Department of Social Services
Planning and Research

Mohammad Lutfur Rahman, Domain Specialist, A2I
Composition
Khaled Mehedy Hassan, Consultant, A2I
Moha. Kamruzzaman, Social Services Officer, Department of Social Services, Dhaka
Md. Zahirul Islam, Social Services Officer, Department of Social Services, Dhaka
Editing
Anir Chowdhury, Policy Advisor, A2I
Dr. Md. Abdul Mannan, Director A2I
Mohammad Lutfur Rahman, Domain Specialist, A2I
Mohammad Hossain Sarkar, Consultant, A2I
Khaled Mehedy Hassan, Consultant, A2I
Md. Sazzadul Islam, Social Services Officer (attached), Ministry of Social Welfare
Ishtiaque Hussain, Policy Associate, A2I
Assistance
KAM Morshed, Assistant Country Director, UNDP
Aftab Ahmed, Program Analyst, UNDP
Mizanur Rahman, Admin Specialist, A2I
Naimuzzaman Mukta, People's Perspective Specialist, A2I
Forhad Jahid Sheikh, IT Manager, A2I
Zobayer Alam, Program Assistant, A2I
Farabi Tarannum, Program Assistant, A2I
Cover
Ershadul Hamid Pavel, Commuication Associate and Communication & Partnership
Team, A2I
Design & Print:

Real Printing and Advertising, KR Plaza, 31 Purana Paltan, PH- +880 2 9513248
Foreword:
Public Administration Reforms Commission (PARC) recommended introduction and
implementation of the Citizen Charter for public service providing organizations to
fulfill the demand of service seekers. One of the main objectives behind the
introduction of the Citizen Charter was to provide information to the service recipients
about their desired services. Service delivery time, cost and number of visits (Time,
Cost and Visit-TCV) by service recipients to relevant offices are important factors in
measuring quality and efficiency with which public services are dispensed from
government offices. Secretariat Instructions - 2014 emphasized developing a citizen
friendly service delivery system through using information technology. Inclusion of
Service Process Simplification (SPS) in the Instructions will also encourage and
support government officials in this regard.
Making government offices efficient, dynamic and accountable is one of the
prerequisites of good-governance. Public offices are obliged to provide information
about their services following the promulgation of the Right to Information Act, 2009.
For the purpose of compilation and analysis, an initiative has been taken to bring into a
single location (i.e. a Single Access Point), all information on the service delivery
processes of public offices. In every Profile Book, an introduction about the relevant
public office along with information about its area of activity, organogram; service
delivery process, time, access point; service related documents, officials responsible
for service delivery, related expenses, concerning rules-regulations, and immediate
grievance redressing authority are incorporated. It thus constitutes a milestone in
disseminating information about public services to all citizens.
My heartfelt thanks to all officers of the Cabinet Division, Ministry of Social Welfare,
Department of Social Services and A2I programme who contributed in formulating
this Service Profile. This book will certainly clear the concept of government officials
regarding service delivery processes and will encourage them to strive for further
simplification. Above all, I believe this book will come particularly handy for the
service recipients.
Muhammad Musharraf Hossain Bhuiyan

Cabinet Secretary
Preface:
We are pledge-bound to ensure good-governance by delivering the highest-level of
services in tandem with other countries of the world in this era of globalization. The
present government has been taking initiatives since 2009 to develop and implement
the Citizen Charter in government offices to ensure people's satisfaction through the
provision of high quality, timely and affordable public services. Besides, the
enactment of the Right to Information Act, 2009 obliges government offices to provide
the necessary information regarding their services. In May, 2014, the Information
Commission published guidelines on pro-active disclosure of information. In addition
to ensuring greater accountability and transparency to the people, the aforementioned
initiatives have already begun to contribute to the development of service quality.
Efficient and people-friendly administration is imperative to realize the objectives of
Vision-2021. It is undeniable that, because of technological advancement and modern
training, the efficiency and area of activity of government offices have increased.
While unprecedented progress in education and increased awareness of the citizens
have shot up public expectations. Scientific methodologies have been applied through
various initiatives in the delivery of various government services to cut down
unnecessary delays and complications. The Secretariat Instructions has been updated
to increase the use of ICT in government activities and bring about swiftness in
official functions. Issues like, Citizen Charter, Service Process Simplification, Help
Desk, public opinion management have been included in instruction no. 259-262 of
the Secretariat Instructions, 2014.
Simplification of conventional service delivery processes is required to provide
services at the doorstep of citizens in reduced time, cost and number of visits. Minute
vivisection of the present-day service delivery processes is required urgently to
introduce simple and people-friendly service delivery systems. Through such scrutiny
empirical problems, obstacles, system vacuums can be identified which can then
inform solutions to effectively contribute to the quality development of services.
Service Profile Books of 22 directorates/organizations which have offices at the
Upazila level and 14 directorates/organizations which have offices at the district level
have been taken up for composition in the first phase after comparing their greater
involvement in the delivery of services. Service Profile Book has elaborate
information about service delivery processes, requirement of time and documents,
responsible officials, expenses, acts/rules and whom to complain to with regard to a
particular service. Planning by experts from the concerned directorates, gathering of
information and documents and analysis thereof, seminars, workshops, face-to-face
consultation went into the composition of the Profile Books. Subsequently, the 'draft
Service Profile Book' was finalized by incorporating suggestions and opinions of the
Department of Social Services.
Everyone who contributed relentless effort, sincerity and eagerness in materializing
the composition and publication of the Service Profile Book deserves praise. It would
have been a cumbersome affair without cooperation from experts from the Department
of Social Services and its subordinate offices and members of Innovation Team. Officials from the
Cabinet Division, UNDP and USAID have offered precious suggestions and active cooperation in the
making of the profile book. The concerned A2I officials worked relentlessly to achieve the formation
of the profile books. It is due to such remarkable dedication that, for the first time, a book of this kind
is going to be published in Bangla. My gratitude to those who contributed in enriching its contents by
offering their opinions in various seminars, workshops and meetings. You are all requested to email
us at sps@A2I.pmo.gov.bd about any corrections or suggestions related to this book.
Md. Abul Kalam Azad

Principal Secretary
Prime Minister's Office and
Chairman, Project Steering Committee, A2I
Service Profile: Department of Social Services

The Department of Social Services is the foremost department under the Ministry of
Social Welfare. The main objective of the department is human resource development
through poverty alleviation of the ultra-poor. The Department of Social Services
performs the following and many other people's welfare oriented services: multidimensional service-centric activity for socio-economic development; social safety net
programs; protection of rights and rehabilitation of disabled persons; rectification and
development of crime-prone individuals; rehabilitation of vagrants and homeless
people and providing them skill development training.
Innovation in public services has been given special emphasis to turn traditionally
stereotyped administrative processes into more people-friendly service delivery
systems. Citizen Charter and Service Process Simplification (SPS) have been included
in the Secretariat Instructions, 2014 as part of a sequence of policy decisions to meet
the expectations of the people. I am happy to know that the Cabinet Division,
Department of Social Services and A2I programme are concertedly going to publish
'Service Profile' in printed form and online to meet this end.
Though brief descriptions of such services were previously conveyed to people
through the Citizen Charter, the effort was inadequate compared with the demand of
the service seeking citizens. The Service Profile Book of the Department of Social
Services has the following service delivery process related information: designation of
service providing officials; brief descriptions of service delivery processes; required
time; related laws/rules; necessary fees, related expenses etc. Moreover, since this
book has compiled almost all the information of the department, it is going to be
recognized and utilized as a storehouse of information for all officials of the
department and other officials of various government/non-government/autonomous
organizations.
I request you to send your constructive suggestions and well-thought-out opinions on
the book after going through it. They will enrich the book further. I thank everyone
who worked in the making of this book and I hope that this book will play an
important role in implementing the government's Vision-2021.
Nasima Begum, Ndc

Secretary
Ministry of Social Welfare
Message
The Government of Bangladesh has undertaken various initiatives to link its citizens with
public services, reducing the time and cost associated with accessing services and increasing
the effectiveness and efficiency of public service delivery.
This Service Profile book aims to apprise citizens of the services being provided from public
offices. It has been designed entirely with the citizen in mind, providing a single point for
service information and further simplifying the process of accessing public services. The
Service Profile explains in detail the relevant laws, the administrative process, the cost and the
time required to avail public services currently being offered across 36 Directorates.
Additionally, it provides practical information on service providing departments, including the
scope of service that citizens can expect, the steps to obtaining a service, and the relevant
contact information. It integrates the recent opportunities being offered through Information
Communication Technology, including the provision of online and mobile e-services. By
providing this Service Profile, the government is further empowering its citizens to initiate and
accelerate the process of accessing the information and services available to them.
The Government of Bangladesh can be proud of its recent achievements in enhancing public
service delivery to its citizens. A number of regional and global counterparts have expressed
their desire to learn of the information-led developments occurring in Bangladesh. I am pleased
with the support the Access to Information (A2I) project has provided, and this first ever
Service Profile book is a testament to the tireless efforts of our government counterparts and
project staff. I thank our partners for their ongoing commitment, particularly the US Agency
for International Development.
I am sure this Service Profile book will facilitate local government in effectively responding to
the demand of citizens and in the ongoing strengthening of public service delivery and reform
of public administration.
Pauline Tamesis
Country Director
UNDP-Bangladesh

Contents
Chapter 1
1. Department of Social Services: Profile
1.1 DSS: Snapshot
1.2 Introduction to the Department
1.2.1 Vision
1.2.2 Mission
1.2.3 Beneficiaries
1.3 DSS' Organogram:
1.4 District Level Offices:
1.4.1 District Office at a glance
1.4.2 Organogram
1.5 Upazila Level Offices
1.5.1 Upazila Offices at a glance
1.5.2 Organogram
1.5.3 Notable programs of Upazila Social Services Office
2
2
2
3
3
3
4
5
5
5
6
6
6
7
Chapter 2
2. List of Citizen-Centric Services
2.1 List of Existing Services at the Directorate/District/Upazila Level
2.2 Citizen Service Information Map
10
10-11
12-35
Chapter 3
3. Descriptive Service Profile & Process Map of Citizen-Centric Services
38
3.1 Service Name: Rural Social Services (RSS) Program

3.1.1 Service Profile
3.1.2 Process Map
38
38
39
3.2 Service Name: Rural Mothercare Centre (RMC) Program

3.2.2 Process Map
40
40
41
3.3 Service Name: Disability Identification Survey, ID and Certificate Distribution to PWDs
3.3.2 Process Map
42
42
43
3.4 Service Name: Rehabilitation Program for Acid-Burn Victims & PWDs
3.4.2 Process Map
44
44
45
3.5 Service Name: Microcredit Program for Residents of Ashrayan/Abashan Project.

3.5.2 Process Map
46
46
47

3.6 Service Name: Medical Social Service Program

3.6.2 Process Map
48
48
49
3.7 Service Name: Old-Age Allowance Program

3.7.2 Process Map
50
50
51
3.8 Service Name: Allowance Program for Destitute PWDs

3.8.2 Process Map
52
52
53
3.9 Service Name: Stipend Program for Students with Disabilities

3.9.2 Process Map
54
54
55
3.10 Service Name: Allowance for Vulnerable Widows and Husband-Deserted Women
3.10.2 Process Map
56
56
57
3.11 Service Name: Livelihood Development Program for Dalit, Harijan and Bede Communities
3.11.2 Process Map
3.11.3 Process Map
58
58
59
60
3.12 Service Name: Livelihood Development Program for Transgenders

3.12.2 Process Map
3.12.3 Process Map
61
61
62
63
3.13 Service Name: Financial Assistance Program for Cancer, Kidney and Liver Cirrhosis Patients 64
64
3.13.2 Process Map
65
3.14 Service Name: Livelihood Development Program for Tea-Garden Labourers
3.14.2 Process Map
66
66
67
3.15 Service Name: Honorarium Program for Freedom Fighters

3.15.2 Process Map
68
68
69
3.16 Service Name: Alimony, Education and Training for Orphans of Government Run
Orphanages known as Children's Family
3.16.2 Process Map
70
70
71
3.17 Service Name: Alimony and Rehabilitation Program for Babies at Baby Homes
3.17.2 Process Map
72
72
73
3.18 Service Name: Training and Rehabilitation of Destitute and Orphan Children
3.18.2 Process Map
74
74
75

3.19 Service Name: Protection Program for Vulnerable Children

3.19.2 Process Map
76
76
77
3.20 Service Name: Integrated Education Program for Visually Impaired Students
3.20.2 Process Map
78
78
79
3.21 Service Name: Education Program for Hearing, Speech and Visually Impaired Children.
3.21.2 Process Map
80
80
81
3.22 Service Name: Education and Rehabilitation Program for Physically Handicapped Persons 82
82
3.22.2 Process Map
83
3.23 Service Name: Training and Rehabilitation Program for Orphans and PWDs
3.23.2 Process Map
84
84
85
3.24 Service Name: Development Program for Children facing Law Enforcement or in Conflict with Law 86
86
3.24.2 Process Map
87
3.25 Service Name: Training and Rehabilitation Program for Vagrants
3.25.2 Process Map
88
88
89
3.26 Service Name: Probation & After Care Program

3.26.2 Process Map
90
90
91
3.27 Service Name: Training and Rehabilitation Program for Socially Disadvantaged Girls
3.27.2 Process Map
92
92
93
3.28 Service Name: Safe Home for Women and Adolescent Girls under Order of Safe Custody
3.28.2 Process Map
94
94
95
3.29 Service Name: Registration and Control of Voluntary Social Welfare Organizations
3.29.2 Process Map
96
96
97
3.30 Service Name: Distribution of Capitation Grant to Non-Government Orphanages

3.30.2 Process Map
98
98
99
3.31 Service Name: Distribution of Grants to Organizations Registered under Social Welfare Council 100
100
3.31.2 Process Map
101

3.32 Service Name: Production and Sales of Artificial Limbs

3.32.2 Process Map
102
102
103
3.33 Service Name: Childcare at Daycare Centers

3.31.2 Process Map
104
104
105
4. Acronyms and Abbreviations
106
5. Service Profile Books' list
107

Chapter: 1
Department of Social Services: Profile
Snapshot
Introduction of DSS and Organizational Framework

Profile of Department of Social Services

1.1 DSS: Snapshot
Name of the
Organization
Head of the
Department
Office Code
4101
Contact
Information
Begali
English
mgvRmev Awa`dZi
Abbreviation
DSS
Director General
Ministry
Nos. of District
Nos. of other District level
Offices
Offices
64
447
Department of Social Services,
Phone
E-8/ B-1,
Sher-e-Bangla Nagar,
Address
Fax
Agargaon, Dhaka-1207
E-mail
www.dss.gov.bd
www.bangladesh.gov.bd
Mobile
Nos. of Upazila
Personnel
Offices
488
11723
+880-2-9131966
+880-2-8127557
+880-2-8110074
dg@dss.gov.bd
+8801711-112258
1.2 Introduction to the Department:

The Department of Social Services
(DSS) under the Ministry of Social
Welfare is a pivotal service sector
organization in Bangladesh. It
commenced in 1961 to improve
livelihood of the ultra-poor,
underprivileged and marginalized
people of various caste and creed
through facilitating their active
participation in various socioeconomic activities.
The DSS is implementing various
social safety net programs. The oldaged, orphans, physically and
mentally challenged persons are
integrated and rehabilitated into
Department of Social Services, Dhaka
society by its effort. It works for
human resource development, poverty alleviation, empowerment, etc. Some of its noteworthy programs are:
Training and Rehabilitation Program for Socially Disadvantaged Women, Development Program for Children
facing Law Enforcement or in Conflict with Law, Training and Rehabilitation Program for Vagrants, Old-Age
Allowance Program, Accommodation Facility for Women, Children and Young Girls under order of Safe
Custody; Allowance Program for Destitute Persons with Disability, Allowance Program for Vulnerable Widows
and Husband-Deserted Women, Livelihood Development Program for the Dalit, Harijan and Bede
Communities, Livelihood Development Program for Transgender, Stipend Program for Children with
Disabilities etc. The programs are well in line with the government's Vision 2021, Seventh Five Year Plan and
Sustainable Development Goals (SDGs).
The main objective of the department is to motivate the ultra-poor towards self-actualization and freedom from
poverty by making them aware of their rights, values and needs.

1.2.1 Vision
Welfare of disadvantaged, poor, deprived and vulnerable people of society and to ensure their social
development and social security through empowerment.
1.2.2 Mission
To provide social security for 50 percent vulnerable people of the country by 2015;
To provide interest-free microcredit for 50 percent impoverished people of the country by
2015 to improve their socio-economic condition and standard of living;
To safeguard the rights of destitute, vulnerable, orphan children to ensure their protection,
supervision, welfare, rehabilitation and advancement;
To rectify, rehabilitate and ensure positive advancement of crime-prone individuals;
To provide free-of-charge health care services for impoverished and vulnerable people;
To safeguard the rights of disabled persons to ensure their protection, supervision, welfare,
rehabilitation and advancement;
To bring into registration the Voluntary Social Welfare Organizations and supervise their
activities;
To ensure welfare, advancement and rehabilitation of socially disadvantaged women;
To provide support and motivation to prevent social injustice;
To provide skill development training for professional social workers;
To provide aid to women suffering from burns from acid attacks and ensure their
advancement.
1.2.3 Beneficiaries:
Disadvantaged, poor and low-income people;
Impecunious, distressed and vulnerable old-aged people;
Poor widows and husband-deserted women;
Freedom fighters.
Disabled, destitute, ill-treated, orphan and children without parental care.
Children facing law enforcement or in conflict with law.
Poor, vulnerable patients;
All types of persons with disability.
Woman and child victims of human trafficking and social injustice.
Professional social workers.
Voluntary social welfare organizations.
Children who are the victims of social evils and vagrants.

1.3 DSS' Organogram:

Organizational Structure of Department of Social Services
Director General (DG)
Director
(Program)-1
Director
(Admin & Finance)
Additional Director
(Program)-1
Additional Director
(Admin & Finance)-1
Deputy Director
(Program)-5
Deputy Director
(Program)-3
Assistant Director
(Program)-8
Assistant Director
(Program)-8
Social Services Officer-2
Director (Institution)
Additional Director
(Institution)-1
Deputy Director
(Program)-3
Assistant Director
(Program)-3
N.B. Numerical value given beside the designation of official indicates number of personnel

1.4 District Level Offices:

1.4.1 District Offices at a glance
Name
Bengali
Rjv mgvRmev Kvhvjq
English
District Social Services Office
Short/abbreviated
DSSO
Number of Offices
64
Designation of the office chief
Deputy Director
15*
Personnel
1.4.2 Organogram
Deputy Director (01)
Assistant Director (01)
Social Service Officer

(Registration)-(01)
Junior Accounts Officer (01)
Upper Division Assistant (01)
Assistant Accountant (01)
Stenographar (01)
Office Assistant cum

Computer Operator (03)
Office Facilitator (03)
Guard (01)
Cleaner (01)
* The number of personnel may vary according to categories of districts

1.5 Upazila Level Offices:

1.5.1 : Upazila Offices at a glance:
Name
Bengali
DcRjv mgvRmev Kvhvjq
English
Upazila Social Services Office
Short/abbreviated
USSO
Number of Offices
488
Designation of the office chief
Upazila Social Service Officer

10 *
Personnel
1.5.2 Organogram
Upazila Social Service Officer (01)
Upper Divisional Assistant

(01)
Field Supervisor (01)
Office Assistant Cum

Computer Operator (01)
Union Social Worker
(Every Two Unions-01)
Office Facilitator (01)
Technical Instructor
(03)
Security Guard (01)
* The number of personnel may vary according to number of unions in upazilas

1.5.3 Notable programs of Upazila Social Services Office:

Socio-Economic Development Services:
Rural Social Services (RSS) Program;
Rural Mother-Care Centre (RMC) Program;
Urban Community Development (UCD) Program;
Rehabilitation Program for Acid-Burn & Persons with Disabilities;
Microcredit Program for Residents of Ashrayan/Abashan Project.
Social Safety Net Programs:
Old-Age Allowance Program;
Allowance Program for Destitute and Disabled Persons;
Allowance Program for Vulnerable Widows and Husband-Deserted Women;
Honorarium for Freedom Fighters;
Stipend Program for Children with Disabilities;
Livelihood Development Program for the Dalit, Harijan and Bede Communities;
Livelihood Development Program for Transgenders.
Activities under Protection of Rights, Development and Rehabilitation of Disabled
Persons:
Disability Identification Survey, ID and Certificate Distribution to PWDs;
Distribution of Assistive Devices.
Development and Rehabilitation Program for Vagrants and Social Offenders
Development Program for Children who have Confronted Law Enforcement or are
in Conflict with Law;
Probation and After-Care Services;
Training and Rehabilitation Program for Vagrants.
Training for Skill Development:
Socio-Economic Training for Women and Disadvantaged Groups for their
Development and Empowerment.
Registration and Support Programs for Voluntary Social Welfare Organizations:
Registration and Control of Voluntary Organizations ;
Distribution of Capitation Grant to Non-Government Orphanages;
Various Development Activities Jointly with Voluntary Social Welfare
Organizations.
Others:
Duties delegated by the Election Commission;
Duties ordered by the Government;
Mitigation of social problems.
Chapter: 2
Citizen-Services:
List of Citizen-Services
Citizen Service Information Map (CSIM)

List of Citizen-Services
2.1 List of Existing Citizen-Services at the Department/District/Upazila Level
Sl.
No.
Name of the Service
Service Delivery Tier
01 Rural Social Services (RSS) Program
Upazila
02 Rural Mothercare Centre (RMC) Program
Upazila
03 Disability Identification Survey, ID and Certificate Distribution to PWDs
Upazila/ Municipality/ City Corporation
04 Rehabilitation Program for Acid-Burn Victims & PWDs
Upazila
05 Microcredit Program for Residents of Ashrayan/Abashan Project.
Upazila
06 Medical Social Service Program
Upazila/Municipality/City Corporation
07 Old-Age Allowance Program
08 Allowance Program for Destitute PWDs
09 Stipend Program for Students with Disabilities
10 Allowance for Vulnerable Widows and Husband-Deserted Women
11 Livelihood Development Program for Dalit, Harijan and Bede Communities
12 Livelihood Development Program for Transgenders
13 Financial Assistance Program for Cancer, Kidney and Liver Cirrhosis Patients
14 Livelihood Development Program for Tea-Garden Labourers
Selected Upazila/District
15 Honorarium Program for Freedom Fighters
Upazila
16 Alimony, Education and Training for Orphans of Government Run Orphanages known as Children's Family
District
17 Alimony and Rehabilitation Program for Babies at Baby Homes
Department
18 Training and Rehabilitation of Destitute and Orphan Children
District / Department
19 Protection Program for Vulnerable Children
Selected districts
20 Integrated Education Program for Visually Impaired Students
District
21 Education Program for Hearing, Speech and Visually Impaired Children.
Department
22 Education and Rehabilitation Program for Physically Handicapped Persons
Department
23 Training and Rehabilitation Program for Orphans and PWDs
Department
24 Development Program for Children facing Law Enforcement or in Conflict with Law Department
10
25 Training and Rehabilitation Program for Vagrants
Department
26 Probation & After-Care Program
Upazila/ district
27 Training and Rehabilitation Program for Socially Disadvantaged Girls
District
28 Safe Home for Women and Adolescent Girls under Order of Safe Custody
District
29 Registration and Control of Voluntary Social Welfare Organizations
District/Upazila/City
30 Distribution of Capitation Grant to Non-Government Orphanages
District/Upazila/Department/Ministry
31 Distribution of Grants to Organizations Registered under Social Welfare Council
District/Upazila/National Social Welfare Council
32 Production and Sales of Artificial Limbs
Department
33 Childcare at Daycare Centers
District

Sl.
No.
Name of the Service
Service Delivery Tier
34 Visually impaired children's education program
Department
35 Urban Community Development (UCD) program
Municipality/ City Corporation
36 Skill development training
Municipality/ City Corporation
37 Education program for hearing and speech impaired students
Department
38 Education program for visually impaired students
Department
39 Mentally challenged children's rehabilitation program
Department
40 Rural Sub-Center for education and rehabilitation program for physically handicapped persons
Department
41 Training and rehabilitation program for visually impaired persons
Department
42 Printing and distribution program of Braille books for visually impaired students of
Department
institutions of the Department of Social Services

43 Production of plastic materials and safe drinking water at Moitree Industry
Ministry
11
12
Sl Name of
No. the Office
K
01
02
L
Upazila
Social
Services
Office
Upazila
Social
Services
Office
Services
M
Rural
Social
Services
(RSS)
Program
Responsible
Officers/Staffs
Service Delivery Process
O
The Union Social Workers/Training Instructors
conduct surveys among families of villages
selected by Upazila Project Implementation
Committee; categorize them in groups 'A' and 'B'
and form Working Groups involving persons of
those families. Every member of the Working
Groups is given orientation on about 20 kinds of
social activities. The Village Committee or
Working Group proposes for loans on behalf of
the applicants. The Union Social Worker/Training
Instructor after scrutinizing the loan applications
forwards them to the Field Supervisor along with a
draft list of the applicants; she also deposits the
savings of the Working Groups in their bank
accounts. The Field Supervisor after scrutinizing
the applications and the draft lists of the loan
applicants
forwards
them
with
her
recommendation to the Upazila Social Service
Officer, who then organizes a meeting of Upazila
Project Implementation Committee and gets
approval for the loans. After setting the date, time
and place for loan distribution and informing the
applicants about it, the loans are distributed in
cash or as bank cheques.
1. Upazila
Social
Service
Officer,
2. Field
Supervisor
3. Union
Social
Worker,
4. Training
Instructor.
1. Upazila
Rural
Social
Mothercare
Service
Centre
Officer
(RMC)
Program
The Union Social Workers/Training Instructors

establish Rural Mothercare Centers; provide
training to its members and inform them of about
20 kinds of social activities. The USW/TI
scrutinizes loan applications of the members of the
Mothercare Center, prepares a draft list of the
Service Delivery Necessary

Time
fee/tax
P
Within 30
days after
UPIC's
approval
(Generally 35 months)
Within 30
days after
UPIC's
approval
(Generally 35 months)
Q
Free of
cost
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
R
Implementation
Policy of Rural
Social Services
Program.
Group A: Families
of this group have
average annual
income up to BDT
50000/Group B: Families
of this group have
average annual
income between
BDT 50001/- to
60,000/Group C: Families
of this group have
annual average
income BDT of or
above60001/=
Group C families
are entitled to
receive services,
except interest-free
loan.
S
UNO; DD,
District
Social
Services
Office
Women of 15-49
years of age, found
through a survey
conducted on
families, are the
members of
UNO, DD,
District
Social
Services
Office

Sl Name of
No. the Office
K
03
Upazila/
Urban
Social
Services
office
Services
Responsible
Officers/Staffs
N
2. Field
Supervisor
3. Union
Social
Worker
4. Training
Instructor.
O
applicants, deposits the savings of the members in
their bank accounts and forwards the applications
along with the list to the Field Supervisor, who
again scrutinizes the applications; submits them
with her recommendation to the Upazila Social
Service Officer along with a draft list of the
applicants. The Upazila Social Service Officer
then organizes a meeting of Upazila Project
Implementation Committee and receives approval
for the loans. After setting the date, time and place
for loan distribution and informing the applicants
about it, the loans are distributed in cash or as
bank cheques.
1. Upazila/
Disability
Identification Urban Social
Service
Survey, ID
Officer,
and
2.
DD,
District
Certificate
Social
Distribution
Services
to PWDs
Office.
Disabled persons are identified by the Upazila/

Urban Social Services Office's survey. The type
and level of their disability are determined by
groups of doctors/consultants. The disabled
persons can thereafter apply for Identity Cards and
Certificates regarding their disability in prescribed
application form. The Union Social Worker
scrutinizes the applications and places them in a
file with necessary documents for the Upazila/
Urban Social Service Officer's approval.

Time
fee/tax
P
1-5 days
Free of
cost.
Related Acts/
Rules/Policies
R
Mother Care
Centers.
They should be
prepared to work as
volunteers for
population control,
women education
and women
empowerment.
40 rural destitute
mothers can form a
Mother Care
Center.
A sum of BDT
3000-5000/- is
given as interestfree loan to
applicants after
reviewing their
schemes.
1. Disabled
Persons' Right
and Protection
Act, 2013
2. Implementation
Policy for
Rehabilitation of
Acid-burnt and
Disabled
Persons.
Grievance
Redressal
Authority
S
DC;
Director
(Institution),
DG.

13
14
Sl Name of
No. the Office
K
04
Upazila
Social
Services
Office
Services
Responsible
Officers/Staffs
O
The Upazila/Urban Social Service Officer, after
giving her assent, sends it to the Deputy Director,
District Social Services Office for final approval.
After the Deputy Director's approval, the Identity
Cards and Certificates are delivered to the
disabled persons directly or through the office of
the Upazila/Urban Social Welfare Officer. The
disabled persons receive priority in government
jobs and various services by virtue of these
Identity Cards and Certificates.
A survey is conducted with the help of the Union/

Municipal Social Workers, Training Instructors to
identify acid-burn and disabled persons. The
identified persons are then provided with
information about loan programs of Upazila Social
Services Office. They may apply for loans of BDT
5000-20000/-. The Field Supervisor scrutinizes the
applications; forwards them with her
recommendation to the Upazila/Municipal Social
Services Officer along with a draft list of the
applicants. The Upazila/Municipal Social Service
Officer then arranges Upazila/Municipal Social
Services Implementation Committee's meeting
and receives approval for the loans. After setting
the date, time and place for loan distribution and
informing the applicants about it, the loans are
distributed in cash or as bank cheques.
1-3 months
Rehabilitati 1. Upazila
on Program
Social
for AcidService
Burn
Officer
Victims & 2. Field
PWDs
Supervisor
3. Municipal/
Union Social
worker
4. Training
Instructor

Time
fee/tax
Q
Free of
cost.
Related Acts/
Rules/Policies
R
Implementation
Policy for
Rehabilitation of
Acid-burn and
Disabled Persons.
Grievance
Redressal
Authority
S
UNO; DD,
District
Social
Services
Office.

Sl Name of
No. the Office
Services
Responsible
Officers/Staffs
A
05
B
Upazila
Social
Services
Office
C
D
E
Microcredit 1. Upazilla
Families, who have received houses under
Program for
Social
Ashrayan/Abashan project are trained and
Residents
Service
informed about 30 social activities by the Union
of
Officer
Social Workers to guide and encourage them
Ashrayan/ 2. Field
towards self-reliance. The Union Social Worker
Abashan
Supervisor
scrutinizes loan applications from the families;
Project
3. Union Social recommends on the applications; deposits groups'
Worker
savings in their bank accounts and forwards the
4. Training
applications with her recommendation to the Field
Instructor
Supervisor. The Field Supervisor then further
scrutinizes the applications; prepares a draft list of
the applicants and forwards the applications along
with the applicants' list and her recommendation
to the Upazila Social Welfare Officer. The Upazila
Social Welfare Officer then organizes a meeting
of Project Implementation Committee (PIC);
receives approval for the loans; sets the date, time
and place of distribution of the loans; informs the
beneficiaries about it and distributes the loans.
Under this project, each beneficiary receives loan
amounting to BDT 5000-15000 thous and taka
with 8% service charge.
06
Hospital
Social
Services
Office
Medical
Social
Service
Program
Social Services
Officer
Indoor patients who are admitted in charge-free

beds of Government/Private Hospitals/Medical
Colleges/Upazila Health Complexes and outdoor
patients of the same facilities or their guardians
can apply in prescribed form with recommendation
from the concerned ward's Assistant Registrar/
Consultant/Resident Medical Officer to the Social
Service Officer for this service. The Social Service

Time
fee/tax
F
G
48 days for new Free of
cost
applicants;
27 days for
current
beneficieries
(Approximately
1-3 months)
1-4 hours
Free of
cost.
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
H
1. Implementation
Policy of
Rehabilitation of
the Residents
of Ashrayan
Project, 2004;
2. Loan Policy for
the Residents of
Asrayan Project,
2004;
3. Training Policy
for the Residents
of Ashrayan
Project, 2004.
I
UNO; DD,
District
Social
Services
Office; DC.
Implementation
Policy of
Hospital Social
Services
Program, 2011;
MoU between
Ministry of
1. Director, Medical
College;
2. Civil Surgeon/
Superintendent/
Assistant Director,
General Hospital;

15
16
Sl Name of
No. the Office
A
07
Upazila/
Urban
Social
Services
Office
Services
Responsible
Officers/Staffs
E
Officer scrutinizes the applications; approves
them; and then provides them with financial
assistance/medicines/food-clothes/rehabilitation/
diagnosis/related services.
Persons, whose annual average income is

maximum BDT 10000/-, age is minimum 65 in
case of men and 62 in case of women, can apply in
the prescribed form to the Upazila/Urban Social
Service Officer for this service. Union Committee
scrutinizes the applications in accordance with
related policy; prepares a primary list of
applicants; sends them to Upazila Committee for
final approval. The Upazila/ Municipal/Metropolis
Committee then further scrutinizes the
applications; prepares the final list of beneficiaries
and receives approval of local MP. The
Upazila/Urban Social Service officer then informs
the applicants about their selection and issues
Allowance Disbursal Books in their names. The
beneficiaries open bank account in their names by
3 months
after
receiving
govt. fund for
new
beneficiaries;
and 7 days
for current
beneficiaries.
Old-Age 1. Upazila/Urban
Allowance Social Service
Officer;
Program
2. Field
Supervisor;
3. Union/
Municipal
Social Worker;
4. Technical
Instructor.

Time
fee/tax
G
The
beneficiaries
open bank
accounts in
their names
by
depositing
BDT 10/-
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
Health and
Ministry of
Social Welfare,
2011;
Patients' Welfare
Society's
Constitution
according to
Voluntary
Organization
Registration and
Control
Ordinance, 1961
3. Upazila Health
and Family
Planning
Officer of
Upazila Health
Complex
4. DD, District
Social Services
Office
5. DC
6. Director
(Program)
Old-Age
Allowance
Implementation
Policy, 2013
1. Chairman,
Upazila
Parishad/
Additional
Deputy
Commissioner/
UNO
2. DD, District
Social
Services
Office
3. Chairman, Hill
Districts/
Deputy
Commissioner
4. Director
(Program)

Sl Name of
No. the Office
A
Services
Responsible
Officers/Staffs

Time
fee/tax
F
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
depositing BDT 10/-. Allowances are transferred to

the beneficiaries' bank accounts from jointly held
bank accounts of UNO and Upazila Social Services
Officer.
08
Upazila/
Urban
Social
Services
Office
Allowance 1. Upazila/Urban
Social Service
Program
Officer
for
Destitute 2. Field Supervisor
3. Union Social
PWDs
Worker
4. Training
Instructor
Disabled persons are identified and their registration

gets completed through a survey conducted by the
Department of Social Services. Disabled persons
whose annual average income is not above BDT
36000/-, and not below 6 years of age can apply to
the Upazila/Urban Social Service Officer for
allowance. Union Committee scrutinizes the
applications in accordance with related
implementation policy; prepares a primary list of the
applicants and submits them with its
recommendation to Upazila Committee for approval.
The Upazila/Municipal/Metro committee then further
scrutinizes the applications; finalizes the
beneficiaries; receives approval/agreement of local
Member of Parliament; issues Allowance Disbursal
Book for each beneficiary and informs the
beneficiaries about it. After that the beneficiaries
open their bank accounts by depositing only BDT
10/-. Allowances are transferred to their bank
accounts from jointly operated bank accounts of DD,
District Social Services Office/UNO and the Social
Services Officer.
Beneficiaries
are selected
within 3
months after
allocation of
government
fund.
Allowances
are transferred
to regular
beneficiaries'
bank accounts
within 7 days
of receipt of
fund.
Free of cost,
except the
beneficiaries
have to open
bank
accounts by
depositing
BDT 10/-
Implementation 1. Chairman,
Upazila
Policy of
Parishad/
Destitute,
Additional
Disabled
Deputy
Allowance
Commissioner/
Program, 2013.
UNO
2. DD, District
Social Services
Office
3. Chairman, Hill
District
Council/DC
4. Director
(Program)

17
18
Sl Name of
No. the Office
A
09
10
Services
Responsible
Officers/Staffs

Time
fee/tax
G
Grievance
Redressal
Authority
B
Upazila/
Urban
Social
Services
Office
C
D
1. Upazila/Urban
Stipend
SocialService
Program
Officer
for
Students 2. Field
Supervisor
with
Disabilities 3. Union/
Disabled students are identified and their registration

gets completed through a survey conducted by the
Department of Social Services. Those studying in
government recognized educational institutions and
having their family's annual average income at most
BDT 36,000/- can apply to the Upazila/Urban Social
Municipal
Service Officer in the prescribed form for stipends.
Social Worker Beneficiaries are selected through scrutiny in
4. Training
accordance with relevant policy. Then the selected
Instructor
ones' educational institutions and their guardians are
informed about the selection and their legal guardians
open bank accounts for receiving and withdrawing
the stipends. The stipends are distributed
ceremoniously among the selected beneficiaries as
bank cheques after informing them, their guardians
and heads of their educational institutions about the
time, date and place of the occasion.
Beneficiaries
are selected
within 3
months after
allocation of
government
fund.
Allowances are
transferred to
beneficiaries'
legal
guardians'
bank accounts
within 7 days
of receipt of
fund.
Free of cost,
except every
beneficiary
needs to
open a bank
account by
depositing
BDT 10/-
Implementation
Policy of
Stipend for
Disabled
Students, 2013
UNO;
DD, District
Social Services
Office
DC
Director
(Program)
DG
Upazila/
Urban
Social
Service
Office
Allowance 1. Upazila/Urban
Social Service
for
Vulnerable Officer
2. Field
Widows
Supervisor
and
3.
Union/
HusbandMunicipal
Deserted
Social worker
Women
Vulnerable widows and husband-deserted women who

are above 18 years of age and whose average annual
income is at most BDT 12000/-, can apply in the
prescribed form to the Upazila/Urban Social Service
Officer for this service. Union Committee, according
to related implementation policy, scrutinizes the
applications; prepares a primary list of beneficiaries
and forwards the applications to Upazila Committee
alongwith
its
recommendation.
The
Upazila/Municipal/Metropolitan Committee then
scrutinizes the applications; prepares the final list of
beneficiaries and receives consent from local Member
of Parliament. The Upazila Social Service Officer then
Beneficiaries are
selected within 3
months after
receiving new
fund allocation
from government.
Allowances are
transferred to
beneficiaries'
bank accounts
within 7 days of
receipt of fund.
Free of cost,
but selected
beneficiaries
have to open
bank
accounts by
depositing
BDT 10/each
Implementation
Policy of
Allowance
Program for
Vulnerable
Widow and
HusbandDeserted
Women.
UNO; DD,
District Social
Services Office;
Chairman, Hill
District Council;
DC,
Director
(Program)
4. Training
Instructor
Related Acts/
Rules/Policies

Sl Name of
No. the Office
A
Services
Responsible
Officers/Staffs
D

Time
fee/tax
F
3 months after
receiving govt.
fund for new
beneficiaries
and 7 days for
current
beneficiaries.
Free of cost
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
informs the beneficiaries about their

selection and issues Allowance Disbursal
Books for them. The beneficiaries open bank
accounts in their names by depositing BDT
10/-. Allowances are transferred to the
beneficiaries' bank accounts from jointly held
bank accounts of DD, District Social
Services Office/UNO and concerned Social
Service Officer.
11
Upazila/
Urban
Social
Service
Office
Livelihood
Development
Program for
Dalit, Harijan
and Bede
Upazila/
Urban Social
Services
Office
After receiving the fund from government

the Upazila/Urban Social Services Officer
publicizes a notification regarding this
service. Interested persons then submit
applications in the prescribed form to the
Social Service Officer. Union Committee
physically scrutinizes the applicants and
sends the applications along with their
recommendation to Upazila Committee.
The Upazila Committee scrutinizes the
applications and selects beneficiaries in
conformity with the allotted fund. The
beneficiaries are informed about their
selection. Then, they open bank accounts in
their names. Allowances or stipends are
transferred to their bank accounts. Persons
who are above 18 years of age are provided
with trade-based training. The trainees
receive non-refundable after-training
financial assistance.
Livelihood Development
Policy for Dalit, Harijan
and Bede Community,
2013
Special Allowance: BDT
300/- per month
Stipend:
Primary Students: BDT
300/- per month;
Secondary Students: BDT
450/- per month;
Higher Secondary
Students: BDT 600/- per
month
Graduate/Post Graduate
Students: BDT 1000/- per
month
After-training nonrefundable one time
financial assistance: BDT
10000/-
1. Chairman,
Upazila
Parishad;
2. DC,
3. Chief Executive
Officer/
Regional
Executive
Officer (In case
of City
Corporation/
Municipality)
4. Program
Director

19
20
Sl Name of
No. the Office
A
12
13
Services
Responsible
Officers/
Staffs
B
Upazila/
Urban
Social
Service
Office
D
Upazila/
Livelihood
Development Urban Social
Program for service
Transgenders Officer
Upazila/
Urban
Social
Service
Office
Social service
Financial
Assistance Officer
Program for
Cancer,
Kidney and
Liver
Cirrhosis
Patients

Time
fee/tax
Related Acts/
Rules/Policies
Beneficiaries
are selected
within 3
months of
allocation of
govt. fund.
Allowances/
stipends are
transferred to
beneficiaries'
bank accounts
within 7 days
of receipt of
fund.
Free of cost
Special Allowance: BDT 1. Chairman,

Upazila
300/- per month.
Parishad;
Stipend:
2. In case of City
Primary level students:
Corporation or
BDT 300/- per month;
Municipality
Secondary level students:
the Chief
BDT 450/- per month;
Executive
Higher Secondary level
Officer/
students: 600/- per
Regional
month;
Executive
Graduate or PostOfficer;
Graduate students: BDT
3. Program
1000/- per month.
Director.
After-training financial
assistance: Minimum
BDT 10000/-, which is
non-refundable.
Livelihood Development
Program for
Transgenders Policy'
2013
People requiring this service need to apply 3 months from

to DG, Department of Social Services. the date of
District Committee scrutinizes the application.
applications;
sends
them
with
recommendations and its meeting's
resolution to Project Director. Then a
department level meeting scrutinizes the
applications and related recommendations.
Free of cost
Implementation Policy
of Vulnerable Group
Support Services
Program.
The Upazila/Urban Social Service officer,

depending on fund availability, publicizes a
notification welcoming application for this
service. Applications are addressed to the
Upazila Social Service officer. Union
Committee conducts physical verification
concerning the applicants; sends its
recommendation to Upazila Committee. The
Upazila Committee then further scrutinizes
the applications; selects beneficiaries keeping
an eye on the allotted fund. Then the
beneficiaries are informed about their
selection. They open their bank accounts to
receive allowances/ stipends. Transgenders,
who are above 18 years old and capable of
working, are given training on various trades
and after-training non-refundable financial
assistance.
Grievance
Redressal
Authority
I
Program
Director.

Sl Name of
No. the Office
A
Services
Responsible
Officers/
Staffs

Time
fee/tax
F
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
They prepare a draft list of beneficiaries and

present it before National Steering Committee,
which then does the final scrutiny, selects
beneficiaries and sends bank cheques in the
beneficiaries' name to the DD, District Social
Services Office for distribution.
Free of cost
Free of cost
Implementation
Policy of
Livelihood
Development
Program of Teagarden Workers,
2013
Program
Director
Free of cost,
except
selected
Freedom
Fighters
have to open
bank
accounts by
depositing
BDT 10/-
Implementation
Policy of
Honorarium
Program for
Valiant Freedom
Fighters, 2013
DC; Secretary,
Ministry of
Liberation War
Affairs.
14
Upazila/
Urban
Social
Service
Office
Livelihood
Development
Program for
Tea-Garden
Labourers
Upazila/
Urban Social
Service
Officer
Tea-garden laborers can apply to the Upazila 3 months from

Social Service Officer for this service. Upazila the date of
Committee scrutinizes their applications and application.
forwards them to District Committee for ultimate
approval. The District Committee then further
scrutinizes the applications; selects beneficiaries
keeping conformity with fund. Keeping in mind the
number of selected beneficiaries, the Upazila
Social Service Officer purchases goods in
accordance with Public Procurement Rules (PPR).
She then distributes BDT. 5000/- worth of food
items to the selected beneficiaries.
15
Upazila/
Urban
Social
Service
Office
Honorariu
m Program
for
Freedom
Fighters
Upazila/
Urban Social
Service
Officer
The Upazila Social Service Officer, subject to

government's allocation, publicizes a notification
signed by UNO inviting applications in prescribed
form for Freedom Fighters Honorarium Program.
Recipients of the honorarium are selected through
scrutiny in accordance with relevant policy; and
particulars of the primarily selected persons are
sent to District Committee for approval. After the
approval, the final list of beneficiaries is sent to
District/ Upazila Accounts Office. The Accounts
Recipients are
selected within 3
months after
allocation of
government fund.
Honorariums are
transferred to
recipients' bank
accounts within 7
days of receipt of
fund.

21
22
Sl Name of
No. the Office
A
Services
Responsible
Officers/
Staffs

Time
fee/tax
F
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
Free of cost
Government's
Children's
Residence/
Children's Family
Management
Policy' 2002
Children Act'
2013
DD, District
Social Services
Office;
Director
(Institution)
Office then issues D-Half books in the names of

the beneficiaries. Now the beneficiaries are given
information about the issue of D-Half books and
they open their bank accounts. The honorarium is
sent to their bank accounts. A Freedom Fighter,
who has a certificate from the Ministry of
Liberation War Affairs, or has her name as
freedom fighter in official gazette, or has Freedom
Fighter's Certificate signed by honorable Prime
Minister, or has Freedom Fighter's Certificate from
Central Command Council, or has her name in
Mukti Barta's final list, known as Red Book; or has
her name in the final Freedom Fighters' database
prepared by Ministry of Liberation War Affairs is
entitled to receive the honorarium. Freedom
Fighters, Wounded Freedom Fighters and Families
of Martyred Freedom Fighters who are receiving
allowances from Freedom Fighters' Welfare Trust
are not entitled to receive this service.
16
Government Alimony,
Children's Education
and
Home
Training for
Orphans of
Government
Run
Orphanages
known as
Children's
Family
1. Superintendent Guardians of 6-9 years old orphans can apply for subject to
2. Deputy
this service. The Superintendent or Deputy vacancy, within
Superintendent
Superintendent prepares a draft list of the 1 month
applications and convenes a meeting of Admission

Committee. The Committee selects the prospective
residents. Their guardians are informed about the
selection. Admitted orphans receive alimony,
education and training for their rehabilitation till
they attain 18 years of age.

Sl Name of
No. the Office
A
17
B
Baby
Home
Services
Responsible
Officers/
Staffs
D

Time
fee/tax
F
Alimony and
Rehabilitation
Program for
Babies at
Baby Homes
Deputy
Superintendent
0-7 years old babies, who are guardianless, Just after

Free of cost
unclaimed, abandoned, wretched babies, recording a GD
rescued from human traffickers are brought (1 day)
into Baby Homes after recording a GD at a
Police Station. At Baby Homes they receive
supervision, alimony, medical treatment and
entertainment. Later on, they are sent to
government run orphanages called
Children's Family, where they receive
education, training for their rehabilitation.
18
Training and
Rehabilitation
Centre for
Vulnerable
Children
Training and
Rehabilitation
of Destitute
and Orphan
Children
Superintendent/
Deputy
Superintendent
Guardians of children, who are 6-9 years

old, vulnerable and precarious, can apply for
this service. The Superintendent/Deputy
Superintendent prepares a draft list of the
applications; convenes a meeting of
Admission Committee, which then selects
the prospective residents. Concerned
guardians then are given informed about the
selection. Admitted children receive
alimony, education and training for
rehabilitation till they attain 18 years of age.
19
Selected
District/
Upazila
Social
Services
Office
Protection
Program for
Vulnerable
Children
1. Social Service
Officer
2. Deputy
Director
3.
Children themselves or the Social Worker or 1 month

guardians or anybody else can provide
information about such vulnerable children
and can apply for this service. The Union
Social Workers recommend about services
required by such children and about their
case management. Upazila and District
Welfare Board approve, subject to
Within 1 month Free of cost

of application ,
depending on
vacancy.
Related Acts/
Rules/Policies
H
Baby Home
Management
Policy, 2003;
Children's Act
2013
The Children act,

2013
Grievance
Redressal
Authority
I
DD, District
Social Services
Office
Director
(Institution)
DD, District
Social Services
Ofiice,
Director
(Institution)
Free of cost Child Sensitive

National
Social Protection in Project Director
Bangladesh (CSPB)
Project Proposal
formulated under
Rules of Business
of the Ministry of
Social Welfare.

23
24
Sl Name of
No. the Office
A
Services
Responsible
Officers/
Staffs

Time
fee/tax
F
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
Disabled Person's
Rights and
Protection Act,
2013
DD, District
Social Services
Office,
Director
(Institution)
availability of fund, one or more of the

following services for them: Conditional
Financial Assistance, Security for Street
Children, Integration with family and
society, 24-hours Child Helpline-1098,
Institutional Capacity Development.
20
Schools
for
Integrated
Education
Program
Integrated Resource Teacher

Education
Program for
Visually
Impaired
Students
Guardians of visually impaired children can

avail this service by applying to the
Resource Teacher/DD, District Social
Services Office. The Resource Teacher then
prepares a list of the applications and
organizes a meeting of Admission
Committee. The Committee selects for
admission visually impaired students from
among the applicants. The applicants
finalize their admission after being informed
about their selection. The admitted ones
study through Braille system, under the
supervision of Resource Teacher, in selected
educational institutions together with
normal students. The Directorate of Social
Services bears all expenses of
accommodation, food and medical treatment
for the students.
Depending on Free of cost

vacancy, 1
month, at the
beginning of an
academic year

Sl Name of
No. the Office
A
21
22
23
B
PHT Center
Services
Responsible
Officers/Staffs
C
D
E
Education
Superintendent Guardians of hearing, speech and visually
impaired students can submit applications to
Program for
the Superintendent of PHT Center. The
Hearing,
Superintendent then prepares a list of the
Speech and
applications and organizes a meeting of
Visually
Admission Committee. The committee then
Impaired
selects deaf, dumb and visually impaired
Children
children from among the applicants. The
admitted students receive alimony, education
and vocational training for their development
as skilled human resources.
Physically challenged persons who are 14-24
Education and Education
Deputy
years old and willing to get this service can
Rehabilitation and
Director
submit applications using the prescribed
Centre for
Rehabilitation
form at the Deputy Director's Office. The
Physically
Program for
Deputy Director then prepares a list of the
Handicapped Physically
applications and completes selection of the
(ERCPH)
Handicapped
trainees through Admission Committee's
Persons
Persons
meeting. She then informs the ones who have
been selected and sees through their
admission. The trainees receive 3-4 months
of trade-based training along with
accommodation, alimony, medical treatment,
an allowance of BDT 4000/- and a job after
completion of the training, provided that
there are vacancies.
Vocational
Orphans and disabled children who are
Training and
Training
studying in DSS' various educational
Rehabilitatio
Center for
institutions, but are inattentive to studies and
n Program
Orphan and
are at least 15 years old and have passed 8th
for Orphans
Disabled
class in school can be recommended by their
and PWDs
Children

Time
fee/tax
F
30-35 days,
depending on
availability of
seat.
G
H
Free of cost Disable Person's
Rights and
Protection Act,
2013
Government's
circulars, Office
Orders and other
Directives.
1 month and 7 Free of cost

days;
applications
are invited
two times in a
year- 15th
January and
15th July.
1 month,
subject to
vacant seats
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
I
1. DD, District
Social
Services
Office
2. Director
(Institution)
Disabled Person's Director

(Institution)
Rights and
Protection
Act'2013
Government
Circulars, Office
Order and other
Directives.
Free of cost Disabled Person's

Right and
Protection Act,
2013
Vocational
DD, District
Social Services
Office.
Director
(Institution)

25
26
Sl Name of
No. the Office
A
Services
Responsible
Officers/Staffs
D
Development Superintendent
Program for
Children
facing Law
Enforcement
or in Conflict
with Law
24
Development
Center for
Juvenile
Delinquents
25
Training and 1. Assistant

Government
Shelter Homes Rehabilitation Director
Program for
Vagrants
2. Sub-Assistant
Director
E
educational institutions for admission in
Vocational Training Center. After admission
the Center provides them with rearing,
vocational training and helps them in
rehabilitation in society. Mass-notification
for admission is circulated only when DSS'
institutions fail to provide enough trainees
for the Vocational Training Center.

Time
fee/tax
F
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
Training Center
for Orphans and
Disabled Children
Management
Policy, 2013
Children who have confronted law

enforcement or have been convicted through
lawful proceedings arrive at these centers by
court's order. Here they receive care,
alimony, education, medical treatment,
vocational training, counseling for their
rehabilitation into society's mainstream.
From the time Free of cost The Children Act, Director

of their arrival
(Institution),
2013
at the Center
Director
General
Vagrants, after being arrested/detained by

police, are produced before court by way of
Non-FIR prosecution. They stay at Shelter
(reception) after being declared/sent by court
as vagrants. The Vagrant Controller then
sends them to various categories of shelters,
where attempts are made to make them selfreliant through training, education, alimony
and counseling for their rehabilitation into
their family and society.
According to
court's order
Free of cost Vagrant and

Homeless Person
(Rehabilitation)
Act, 2011
1. Vagrant
Controller;
2. DD (Vagrant
Program)
3. Director
(Program)

Sl Name of
No. the Office
A
26
B
Probation
Office,
District/
Upazila
Social
Services
Office
Services
C
Service
Name:
Probation &
After-Care
Responsible
Officers/Staffs
D
Probation
Officer
E
According to section 5 of Probation of
Offenders Ordinance, 1960 (amended in
1964) court can arrange differently for
persons of any age who are first-time
offenders or convicted for minor offenses or
have pleaded guilty by retaining them under
the supervision of a Probation Officer in
their family and society for a specified
period of time.
According to Sub-Section 6 of Section 34 of
The Children's Act, 2013, the Juvenile Court
can grant probation to convicted children to
guide them towards good conduct instead of
confining them in Child Development
Centre.
Conditional release is arranged for convicted
women who are in jail confinement.
Prisoners released from jail and juvenile
delinquents
released
from
Child
Development Centers are rehabilitated
socially and economically through skill
development trainings offered by various
social safety programs of the Department of
Social Services.

Time
fee/tax
F
3 months
Related Acts/
Rules/Policies
G
H
Free of cost The Children
Act, 2013;
The Probation of
Offenders'
Ordinance, 1960
(Amended in
1964);
The Probation
Rules, 1961;
The Special
Provision for
Convicted
Women in Jail
Confine Act,
2006
Grievance
Redressal
Authority
I
DD, District
Social
Services
Office;
DC, Director
(Program),
DG.

27
28
Sl Name of
No. the Office
A
27
B
Training and
Rehabilitation
Centre for
Socially
Disadvantaged
Girls
28
Safe Home
Services
Responsible
Officers/Staffs
D
Training and Manager

Rehabilitation
Program for
Socially
Disadvantaged
Girls
Safe Home Deputy

for Women Superintendent
and
Adolescent
Girls under
Order of
Safe Custody

Time
fee/tax
E
27. Prostitutes or women forced into
prostitution, who are under 18 years old, are
sent to the Training and Rehabilitation
Center by court's order after being rescued
by law enforcing agencies or government
approved NGOs. Through this program they
receive education, medical treatment,
alimony, training for their rehabilitation into
family and society.
F
G
Free of cost
As soon as
they are sent
to the Center
by the order of
due authority.
Women and children, who are facing trial in

court and are sent by court to Safe Home for
safe custody, are provided with alimony and
accommodation in these centers. While
staying at Safe Homes, their mental,
familial, social upliftment; mainstreaming
and rehabilitation are facilitated through
providing them with safety, care, alimony,
education, medical treatment, vocational
training, counseling and other facilities.
According to
Court's order.
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
H
I
The Children Act, 1. DD,
2013;
District
Women and
Social
Children Repression Services
Prevention Act,
Office
2000;
2. DD
Socially
(Vagrant
Disadvantaged
Program)
Women Training
3.
Director
and Rehabilitation
(Program)
Center Management
Policy, 2002;
Prevention of
Unethical Vocation
Act, 1933
Free of cost The Children Act, 1.DD, District

Social
2013;
Services
Women and
Office
Children
2.Director
Oppression
(Institution)
Prevention Act,
2000;
National Child
Policy, 2011

Sl Name of
No. the Office
Services
Responsible
Officers/Staffs

Time
fee/tax
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
A
29
B
Upazila
Social
Services
Office
D
C
Registration 1. Deputy
and Control
Director;
of Voluntary 2. Upazila/
Social
Urban
Welfare
Social
Organizations Service
Officer.
E
Within 10 working days after applying for
registration with appropriate documents to
the Upazila Social Service Office, the
application is forwarded to District Social
Service Office with recommendation. The
District Social Service Office, within 07
working days, takes necessary action
regarding the application and conveys to the
applicant about the outcome. The District
Social Service Office decides and completes
the registration within 10 working days after
getting No Objection Certificate from NSI.
F
1-1.5 months
G
H
Free of cost The Voluntary
Social Welfare
Organization
(Control and
Registration)
Ordinance, 1961
and its Rules of
1962
I
DD, District
Social
Services
Office
30
Upazila
Social
Services
Office
Distribution
of Capitation
Grant to
NonGovernment
Orphanages
Non-government orphanages, desiring to get

this service, must have registration under the
Department of Social Services; have at least
10 resident orphans between 6-18 years of
age and 100% of their orphans admitted in
primary/secondary school. If all those
conditions are fulfilled then 50% of their
resident orphans can receive capitation
grants. Eligible Non-government orphanages
should submit application in the prescribed
form at the Upazila Social Services Officeaddressed to the Secretary, Ministry of Social
Welfare- before 31st of July of every year.
The Upazila Social Services Office forwards
the applications by 10th August to the
District Social Services Office, which then
forwards it to the Department of Social
Services before 15th September.
4 months
Free of cost Capitation Grant

Allocation and
Distribution Policy
for NonGovernment
Orphanage, 2011
DD, District
Social
Services;
Director
(Institution)
Upazila/City
Social
Service
Officer

29
30
Sl Name of
No. the Office
A
31
Upazila
Social
Services
Office
32
Artificial
Limbs
Production
Centre
Services
Responsible
Officers/Staffs
Service
Delivery
Time
F
Necessary
fee/tax
G
Related Acts/
Rules/Policies
E
The Ministry holds a meeting; scrutinizes the
applications and approves fund against
private orphanages and passes letters
concerning such fund allocation to the
Department for necessary action. The
Department forwards the letters to the
concerned orphanages. The orphanages then
submit bills to the concerned Social Service
Officer, who approves them and draws the
expenditure from Government's treasury
through Accounts Office. She then deposits it
in her official bank account and distributes
the grants to Presidents/Secretaries of the
orphanages as crossed cheques.
Distribution
of Grants to
Organizations
Registered
under Social
Welfare
Council
Upazila
Social
Service
Officer
Applications are submitted to Social Welfare

Council, following its yearly notification in
the month of August in national dailies.
After scrutiny by Upazila and District Social
Welfare Council, the applications are
forwarded, by December, to National Social
Welfare Council which then takes the final
decision.
1-3 months Free of cost
Policy for
Distributing Grants
to Organizations
Registered under
Social Welfare
Council
Production
and Sales of
Artificial
Limbs
Production
Manager
Applications for prosthetic limbs in the

prescribed form along with 50% of its price
can be submitted to the Production Manager of
Artificial Limb Production and Sales Center.
Subsequently, the applicant is informed about
the delivery date. On that day, the applicant
takes delivery of the prosthetic limb after
paying the remaining 50% of the price.
15-30 days. Prosthetic Leg:
DD, ERCPH
The Disabled
Director
Person's Rights
and Protection Act, (Institution)
2013;
National Policy on
Disability
1.Above knee8006/=
2.Below Knee8885/=
3.Through Knee8513/=
4.Crutch-195/=
5.Hearing Aid2107/=
Grievance
Redressal
Authority
I
DD, District
Social
Services
Office

Sl Name of
No. the Office
Services
Responsible
Officers/Staffs
D
A
33
B
Daycare
Center
C
Childcare at
Daycare
Centers
34
Urban Social
Services
Office
Urban
1. Social
Community
Service
Development
Officer
(UCD)
2. Municipal
program
Social
worker
3. Training
Instructor

Time
fee/tax
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
E
Working mothers, who want their 5-9 years
old children to be taken care of during
daytime while they are away for work, can
apply to the Deputy Superintendent for this
service. The Center's Management
Committee
approves
applications;
whereupon the applicants can leave their
children at the Daycare Center daily from
7AM to 9PM. While the children are in the
Daycare Center, they are provided with freefood, pre-primary education, sports and
entertainment.
F
1 day,
depending on
the
availability of
seat
G
H
I
Free of cost The Children Act, Director
(Institution)
2013
The Municipal Social Workers and the

members of Registered Voluntary
Organizations conduct a survey among
families in neighborhood selected by Urban
Social Services Implementation Committee.
They categorize the families in 'A' and 'B'
groups; form Work Groups involving
members of those families; provide them
training, if required; inform them about 20
social activities; deposit their savings in the
Group's bank account; scrutinize loan
applications of the Group members; prepare
loan applicants' draft list; submit the loan
applications, loan applicants' list and
proposed schemes to the Social Services
Officer along with its recommendation. The
Social Services Officer organizes Project
Implementation Committee's meeting; gets
30 days after
PIC's
approval.
Free of cost 1.Implementation DD, Social

Manual of Urban Services
Social Services Office.
Program;
2. 'A' Group:
Families having
average annual
income up to
BDT 36000/3. 'B' Group:
Families having
average annual
income between
BDT 3600150000;
4. 'C' Group:
Families having
family income
above BDT
50001/-

31
32
Sl Name of
No. the Office
A
Services
Responsible
Officers/Staffs
D
35
Urban Social
Service
Office
Skill
1. Social
development
Service
training
Officer
2. Municipal
Social
worker
3. Training
Instructor
36
Government
School for the
Deaf and
Dumb
Education
program for
hearing and
speech
impaired
students
E
approval for the loan applications; sets the
time, date and place for distribution of the
loans; informs recipients about it and finally,
distributes loans to the applicants in cash or
as bank cheques.
Applicants need to apply to the Social
Services Officer to receive training on a
particular trade. The prospective trainees are
selected after scrutiny for the following
training courses: Computer, Electric
Repairing, Tailoring, Confectionary, Fast
food
Processing,
Block-Boutique,
Beautification, Mobile Phone Repairing, AC
Repairing, Wax Showpiece Manufacturing
etc.
Superintendent Guardians of hearing and speech impaired

children apply to the Superintendent of
Government Schools for the Deaf and
Dumb. The Superintendent then prepares a
list of the applications and organizes a
meeting of Admission Committee. The
Committee then selects children for
admission. The selected students are
provided with alimony, education and
vocational training for their development as
skilled human resources.

Time
fee/tax
F
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
Members of Group
'C' can avail
services barring
loan.
Within 7 days Free of cost

after approval
of the
committee
5-7 days,
depending on
availability of
seat.
Implementation
Manual of Urban
Social Services
Program;
Applicants need to
have 8th class
passing certificate
from school.
Free of cost The Disabled
DD, District
Social
Services
Office.
1. DD, District
Person's Rights and

Social
Protection Act, 2013;
Services
Government
Office
Circulars, Office
2. Director
Orders and
(Institution)
Directives.

Sl Name of
No. the Office
A
37
B
Government
School for the
Blinds
Services
C
Education
program for
visually
impaired
children
Responsible
Officers/Staffs
D
Head Master

Time
fee/tax
E
Guardians of visually impaired children
apply in the prescribed form to the Head
Master of Government School for the blinds.
The Head Master organizes Admission
Committee's meeting, which selects students
for admission. The admitted students receive
alimony, vocational training alongside
regular education for their development as
skilled human resources.
F
G
Depending on Free of cost
availability of
seats, within
5-7 days at the
beginning of
an academic
year
38
Institute for
Mentally
Challenged
Children
Mentally
Principal
challenged
children's
rehabilitation
program
Guardians of mentally challenged children

apply for this service to the Institution's
Principal, who then prepares a list of the
applications; organizes a meeting of
Admission Committee. The Committee then
selects prospective students from the
applicants. The admitted ones receive
alimony, education, physiotherapy, speech
therapy and psychotherapy for their
upbringing as good citizens.
Within 1
month,
depending on
availability
seats.
39
Rural SubCenter for

Cducation and
Rehabilitation
Program for
Physically
Handicapped
Persons
Rural subJunior
center for
Engineer
education and
rehabilitation
program for
physically
handicapped
persons
Physically challenged persons who are 14-24

years old can apply for this service in the
prescribed form to Junior Engineer of the
Sub-center, who then prepares a list of the
applications, helps in selecting prospective
meeting, informs the selected ones about
their selection and sees through their
of trade-based training with accommodation,
Applications Free of cost

are invited for
admission two
times in a
year- 15th
January and
15th July
Related Acts/
Rules/Policies
H
The Disabled
Person's Rights
and Protection Act,
2013;
Related
Government
Circulars, Office
Orders and
Directives.
Grievance
Redressal
Authority
I
DD, District
Social
Services
Office
Director
(Institution)

Person's Rights
and Protection Act,
2013;
Related
Government
Circulars, Office
Orders and
Directives
The Disabled
Director
Person's Rights and (Institution)
Government
Circulars, Office
Orders and
Directives

33
34
Sl Name of
No. the Office
A
Services
Responsible
Officers/Staffs
D
40
Training and
Rehabilitation
Centre for
Visually
Impaired
Persons,
Tongi, Gazipur
Training and
rehabilitation
program for
visually
impaired
persons
41
Braille Books
Production
Centre
Printing and
Production
distribution
Manager
program of
braille books for
visually impaired
students studying
in institutions
run by the
Department of
Social Services
Manager
E
alimony, medical treatment; an allowance of
BDT 4000/- and a job after completion of
the training, provided that there are
vacancies.

Time
fee/tax
F
Visually impaired persons who are 14-24

years old can apply for this service in the
prescribed form to the Manager of the
Center, who then prepares a list of the
applications, helps in selecting prospective
meeting, informs the selected ones about
their selection and sees through their
of trade-based training along with
accommodation,
alimony,
medical
treatment; an allowance of BDT 4000/- and
a job after completion of the training,
provided that there are vacancies.
Applications Free of cost

are invited for
admission two
times in a
year- 15th
January and
15th July
This service is provided to visually impaired

students of various institutions run by the
DSS. These institutes submit demand for
Braille books to the Manager of the Center
by August/September of every year. Then
the Center supplies Braille books according
to their demands.
1st January of
every year
Related Acts/
Rules/Policies
H
Grievance
Redressal
Authority
I
Director
The Disabled
(Institution)
Person's Rights
and Protection Act,
2013;
Government's
Circulars, Office
Orders and
Directives
Director
Person's Rights and (Institution)

Governmentcircular,
Office Order and
Directives

Sl Name of
No. the Office
A
42
B
Moitree
Industrial
Centre
Services
C
Plastic
materials and
safe drinking
water
production
from Moitree
Industry
Responsible
Officers/Staffs
D
Executive
Director/
Manager
E
Anybody can buy plastic materials and safe
drinking water directly from Moitree
Industrial Centre by paying in cash.

Time
fee/tax
F
Instantly
Related Acts/
Rules/Policies
Grievance
Redressal
Authority
G
H
I
According The Centre is run Secretary,
to price list by a trustee board. MoSW
Profits of this
Centre are utilized
for development of
disabled persons

35
36

Chapter 3
Descriptive Service Profile & Process Map of

Citizen-Centric Services:
Service profile:Necessary information for getting a service;
Process map: Diagram of a service delivery process.
37

3. Descriptive Service Profile & Process Map of Citizen-Centric Services

Service providing office
Responsible officials
Service delivery place

Upazila Social
Services Office
Service delivery time

Within 30 days
after UPIC's approval
(Generally 3-5 months)
Upazila Social Service Officer,

Field Supervisor,
Union Social Worker,
Training Instructor.
Brief description of service

delivery process
The Union Social Workers/Training Instructors conduct surveys among families of

villages selected by Upazila Project Implementation Committee; categorize them in
groups 'A' and 'B' and form Working Groups involving persons of those families.
Every member of the Working Groups is given orientation on about 20 kinds of social
activities. The Village Committee or Working Group proposes for loans on behalf of
the applicants. The Union Social Worker/Training Instructor after scrutinizing the loan
applications forwards them to the Field Supervisor along with a draft list of the
applicants; she also deposits the savings of the Working Groups in their bank accounts.
The Field Supervisor after scrutinizing the applications and the draft lists of the loan
applicants forwards them with her recommendation to the Upazila Social Service
Officer, who then organizes a meeting of Upazila Project Implementation Committee
and gets approval for the loans. After setting the date, time and place for loan
distribution and informing the applicants about it, the loans are distributed in cash or as
bank cheques.
Conditions for receiving the service Resident of a selected village, who is:
z A member of a Working Group formed through socio-economic survey and
enlisted in the Department of Social Services;
z An indigent person, whose family is categorized as 'A' or 'B' and having annual
average income below BDT 60000/-, is entitled to receive interest-free loan and
other services.
z A person whose family falls into 'C' category having annual average income above
BDT 60000/-is entitled to receive other services barring loan.
Necessary documents
Application in prescribed form, passport sized photograph, Citizenship Certificate,

Birth Certificate and NID
Necessary fee/tax/charge
Free of cost
Related laws/rules/policies
Implementation Policy of Rural Social Service Program (3rd Phase)
Whom to complain?
UNO; DD, District Social Services Office
(if expected service is not delivered)
Problems in
receiving/
rendering the
service
a) Citizen level
z
z
z
z
b) Government
level
z
z
z
Not receiving loan according to requirement;

Inadequate training;
Insufficient facility for marketing;
Not timely receipt of loan.
Inadequate fund
Inadequate personnel
Lack of skill development training for the personnel
Others:
N.B. The service delivery time mentioned in this profile book can vary in special cases.
38

3.1.2 Process Map

Total Steps: 12
Total Personnel : 4 + Committee
Time : 3-5 months
Start
P: DG/ Director (Finance)
Allocation of Government Fund
P: USSO
Deposit of fund to bank account
P: UPIC
T: 15 day
P: USW
T: 1-3 month
After collecting 80%
loan of loan, preparation
for re-investment starts
12
Village Selection
3
P: USW
T: 1-3 months
Monitoring loan
recipients activity, loan
recovery and savings in
bank account
P: USW
T: 15 day-01 month
5
Survey of the selected villages
Formation of Working Group, training of its members,

deposit of the Groups savings in their bank account,
submission of loan applications to the USSO
P: USW
T: 1-3 month
P: FS
T: 07 day
End
Re-examination or Correction
P: USSO
T: 07 days
P: USSO
T:1 day
Application scrutiny, applicants

draft list preparation,
submission to the USSO
UIPC meeting
7
Reporting to Higher
Authority
11
No
Approval of final list?

8
P: UPIC
T: 1 day
Yes
Distribution of loan
cheques to recepients
P: USSO
T: 3-5 days
P: USSO
T: 1-2 days
10
9
Informing the selected applicants about date,

time, place of loan distribution
39

3.2 Service Name: Rural Mothercare Centre (RMC) Program

z
z
z
z
Service Delivery Place
Time for service delivery
Upazila Social Service Officer

Field Supervisor
Union Social Worker
Training Instructor
12,956 Mothercare
Centres of 318 Upazilas
Within 30 days
after UPIC's
approval
(Generally 3-5 months)

delivery process
The Union Social Workers/Training Instructors establish Rural Mothercare Centers;

provide training to its members and inform them of about 20 kinds of social activities.
The USW/TI scrutinizes loan applications of the members of the Mothercare Center,
prepares a draft list of the applicants, deposits the savings of the members in their bank
accounts and forwards the applications along with the list to the Field Supervisor, who
again scrutinizes the applications; submits them with her recommendation to the
Upazila Social Service Officer along with a draft list of the applicants. The Upazila
Social Service Officer then organizes a meeting of Upazila Project Implementation
Committee and receives approval for the loans. After setting the date, time and place
for loan distribution and informing the applicants about it, the loans are distributed in
cash or as bank cheques.
Conditions for receiving service
Resident of a selected village, who is:

z A member of a Mother Care Center formed through survey and enlisted in the
Directorate of Social Services,
z An indigent woman, whose family is categorized as 'A' or 'B' and having annual
average income below BDT 60000/- , is entitled to receive interest-free loan and
other services.
z A woman whose family falls into 'C' category having annual average income above
BDT 60000/- is entitled to receive other services except loan.
Necessary documents

Birth Certificate, NID
Free of cost
z
z
z
z
Woman aged between 15-49 years, identified through Family Survey, can become
members of a Mother Care Center;
The women should be prepared to work for population control, women education
and women empowerment as volunteers;
40 rural destitute mothers can form a Mother Care Center;
A sum of BDT 3000-5000/- is given as interest-free loan to the applicants after
reviewing their schemes.
Whom to complain?
Problems in
a) Citizen level
receiving/
rendering service
z
z
z
z
b) Government
level
z
z
z
Others:
40
Not receiving loan according to requirement;

Insufficient facility for marketing
Untimely receipt of loan.
Inadequate fund
Inadequate personnel
Lack of skill development training for its personnel

3.2.2 Process Map

Service Name: Rural Mothercare Centre (RMC) Program
Total Steps: 12
Time : 3-5 months
Start
P: DG/ Director (finance)
Allocation of government fund
P: USSO
P: UPIC
T: 15 day
P:Union Social Worker

T: 1-3 month
Deposit of the fund in bank account
Village selection
3

loan, preparation for reinvestment starts
P: USW
T: 1-3 months
Survey of the selected villages

4
2
Monitoring loan recipients'

activity, loan recovery &
12 savings in bank account
P: USW/TI/Applicant
T: 15 day-01month
Formation of Mothercare Center, training of its members,

deposit of the Groups savings in their bank account,
submission of loan applications to the USSO
P: :USW
t: 1-3 month
P: FS
T: 07 day
End
P: USSO
T: 07 days
P: USSO
T:1 day
11
Application scrutiny, applicants

draft list preparation, application
submission to the USSO
Reporting to Higher
Authoriry
No
UIPC meeting
7
P: UPIC
T: 1 day
Final list approval?

8
Distribution of loan cheques

to the recepients
10
P: USSO
T: 1-2 days
Yes
P: USSO
T: 3-5 days
Informing the selected applicants about the date,

time and place of loan distribution
9
41

3.3 Service Name: Disability Identification Survey, ID and Certificate Distribution to PWDs
1-5 days
Upazila Social service Officer

delivery process
Disabled persons are identified by the Upazila/Urban Social Services Office's survey.
The type and level of their disability are determined by groups of doctors/consultants.
The disabled persons can thereafter apply for Identity Cards and Certificates regarding
their disability in prescribed application form. The Union Social Worker scrutinizes the
applications and places them in a file with necessary documents for the Upazila/Urban
Social Service Officer's approval. The Upazila/Urban Social Services Officer, after
giving her assent, sends it to the Deputy Director, District Social Services Office for
final approval. After the Deputy Director's approval, the Identity Cards and Certificates
are delivered to the disabled persons directly or through the office of the
Upazila/Urban Social Welfare Officer. The disabled persons receive priority in
government jobs and various services by virtue of these Identity Cards and Certificates.
z
z
z
z
Certificate on disability by Civil Surgeon

Application in prescribed form
2 copies of passport sized photograph (attested by UP Chairman)
Birth Registration Certificate and Citizenship Certificate from UP Chairman
Necessary documents
Application in prescribed form.
Free of cost
z
z
Upazila Social Services

Office
Disabled Persons' Right and Protection Act, 2013

Implementation Policy for Rehabilitation of Acid-burn and Disabled Persons
Whom to complain?
Deputy Director, District Social Services Office
Problems in
a) Citizen level
receiving/
rendering service b) Government
level
Others:
42
Lack of knowledge about availability of the service

Lack of coordination among government & non-government offices

3.3.2 Process Map

Service Name: Disability Identification Survey, ID and Certificate Distribution to PWDs.
Total Steps: 8
Time : 1-5 days
Start
Upazila/Urban Social Services Office

conducts a survey to identify persons with
disability
Disabled person applies in prescribed form

to Upazila/Urban Social Services Officer
2
P:Union Social Worker
T: 03 days
USW securitizes the application
End
P:Social services Officer

T: 01 days
USW forwards the application with

necessary documents to Upazila/Urban
Social Services Officer for approval
Upazila/Urban Social
Services Officer forwards the
applicant's certificate, ID card and
necessary documents to the DD,
District Social Services
Officer for her approval
& signature
5
No
P:Social services Officer
T: 5 days
P:Deputy Director
T: 03 days
Services Office
preserves the
documents
Report is sent to
higher authority
8
Yes

distributes the certificate & ID card to
the beneficiary
43

3.4 Service Name: Rehabilitation Program for Acid-Burn Victims & PWDs
z
z
z
z
Service Delivery Place Time for service delivery
USSO
Social Services Offices
Field Supervisor
of 80 cities and
Municipal/Union Social Worker 485 Upazilas
Training Instructor
1-3 months

delivery process
A survey is conducted with the help of the Union/ Municipal Social Workers, Training
Instructors to identify acid-burn and disabled persons. The identified persons are then
provided with information about loan programs of Upazila Social Services Office.
They may apply for loans of BDT 5000-20000/-. The Field Supervisor scrutinizes the
applications; forwards them with her recommendation to the Upazila/Municipal Social
Services Officer along with a draft list of the applicants. The Upazila/Municipal Social
Service Officer then arranges Upazila/Municipal Social Services Implementation
Committee's meeting and receives approval for the loans. After setting the date, time
and place for loan distribution and informing the applicants about it, the loans are
distributed in cash or as bank cheques.
Acid-burn or disabled person having annual average income below BDT 60000/-
Necessary documents

Birth Certificate, NID.
Free of cost
Implementation Policy for Rehabilitation of Acid-burn and Disabled Persons.
Whom to complain?
UNO; DD, District Social Services Office.
Problems in
a) Citizen level
receiving/
rendering service
z
z
z
z
b) Government
level
z
z
z
z
z
z
Others:
44
Not receiving adequate loan;

Insufficient facility for marketing;
Reluctance to refund loan due to its interest-free nature.
Dearth of fund;
Inadequate personnel;
Implementation of multifaceted programs by few personnel;
Lack of influx of new ideas;
Inadequate transport facility;
Competition with other loan providing government/non-government organizations.

3.4.2 Process Map

Service Name: Rehabilitation Program for Acid-Burn Victims & PWDs
Total Steps: 11
Time : 1-3 months
Start

T: 10-15 days
Deposit of the fund to bank account
P: SSO
T: 07 days

loan, preparation for
re-investment starts
P: UPIC
T: Maximum1 month
Deposit of savings of the Acid-burn

and Disabled persons to their bank
accounts
P: USW
T: 1 month
Monitoring of the
beneficiaries activity;
collection of loaned money,
depositing the money in
bank account.
11
Survey of the Acid-burn and

Disabled persons & their registration
P: USW
T: 1-3 month
Re-examination or
Correction
End
Scrutiny of applications and preparation

of a draft list of the applicants at
Upazila/Urban Loan Disbursement

Committees meeting
P: USW/TI/Applicant
T: 15 day-01month
P: USSO
T: 07 day
6
P: Upazila/city Loan Disbursement
Committee
T: 2-3 days
Reporting to higher
authority
No
10
Approval?
P: SSO
T: 5 days
7
Yes
P: USSO
Distribution of loan cheques/ T: 5 days
cash to the beneficiaries
Informing the beneficiaries about the

time, date and place of loan distribution
9
8
P: USSO
T: 07 days
45

3.5 Service Name: Microcredit Program for Residents of Ashrayan/Abashan Project

z
z
z
z
USSO
Field Supervisor
Municipal/Union Social Worker
Training Instructor

181 Upazila Social
Services Office
of 57 districts
Time for service

delivery
1-3 months

delivery process
Families, who have received houses under Ashrayan/Abashan project are trained and
informed about 30 social activities by the Union Social Workers to guide and
encourage them towards self-reliance. The Union Social Worker scrutinizes loan
applications from the families; recommends on the applications; deposits groups'
savings in their bank accounts and forwards the applications with her recommendation
to the Field Supervisor. The Field Supervisor then further scrutinizes the applications;
prepares a draft list of the applicants and forwards the applications along with the
applicants' list and her recommendation to the Upazila Social Welfare Officer. The
Upazila Social Welfare Officer then organizes a meeting of Project Implementation
Committee (PIC); receives approval for the loans; sets the date, time and place of
distribution of the loans; informs the beneficiaries about it and distributes the loans.
Under this project, each beneficiary receives loan amounting to BDT 5000-15000
thous and taka with 8% service charge.
z
z
A resident of an Ashrayan shelter

A member of an Ashrayan's Society
Necessary documents

Birth Registration Certificate, NID
Free of cost
z
z
z
Policy for Rehabilitation of Residents of Ashrayan Project, 2004;

Loan Policy for Residents of Asrayan Project, 2004;
Training Policy for Residents of Ashrayan Project, 2004.
Whom to complain?
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
z
z
z
z
z
Others:
46
Difficulty to get loan refund from floating people;

Reluctance to refund loan due to its interest-free nature.
Dearth of fund;
Insufficient training for the residents of Ahsrayan;
Competition with other loan providing government/non-government organizations.

3.5.2 Process Map

3.5.2 Service Name: Microcredit Program for Residents of Ashrayan/Abashan Project
Total Steps: 11
Time : 1-3 months
Start
1
Deposit of the fund to
bank account
P: USSO
T : 1 day
Formation of Working Groups,

training of its members, informing
them about 30 kinds of social
activities, scrutiny of loan
applications, submission of loan
applicants draft list, deposit of the
groups savings to their bank
account.
P: USW
T : 1 day
After collecting 80% of
the loan, preparation starts
for re-investment
11
4
Monitoring of
beneficiaries activity,
refund collection, deposit
of the refund to bank
account
P: USSW
T: 20 days
P: FS
Scrutiny of the loan applications,
preparation of loan applicants draft T: 07 days
list and forwarding them to USSO
P: USW
T: 15day-01month
UPICs meeting is announced
P: USSO
T: 7 days
Approval?
P: PIC
T: 1 day
10
End
Re-examination or
Correction
No
6
Yes
Reporting to higher
authority
P: USSO
T: 05 days
Setting the time, date and place of
loan distribution in cash/cheques
P: USSO
T: 3-5 days
7
Distribution of cheques/
cash to the beneficiaries
P: USSO
T: 1-2 days
47

3.6 Service Name: Medical Social Service Program

Upazila/District level
Government/private
Hospital and Medical
College

1-4 hours
Hospital Social Services Office
Social Service Officer

delivery process
Indoor patients who are admitted in charge-free beds of Government/Private

Hospitals/Medical Colleges/Upazila Health Complexes and outdoor patients of the
same facilities or their guardians can apply in prescribed form with recommendation
from the concerned ward's Assistant Registrar/Consultant/Resident Medical Officer to
the Social Service Officer for this service. The Social Service Officer scrutinizes the
applications; approves them; and then provides them with financial assistance/
medicines/food-clothes/rehabilitation/diagnosis/related services.
Conditions for receiving

service
z
z
Indoor patients admitted in charge-free beds/outdoor patients of

Government/Private Hospital/Medical College/Upazila Health Complex;
Recommendation by ward's Assistant Registrar/Consultant/Resident Medical
Officer.
Necessary documents
Application in prescribed form along with ward's Assistant Registrar/Consultant/

Resident Medical Officer's recommendation on demand list.
Free of cost
z
z
z
Whom to complain?
z
z
z
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
z
z
z
z
z
z
Others:
48
Implementation Policy of Hospital Social Services Program, 2011;

MoU between Ministry of Health and Ministry of Social Welfare, 2011;
Patient Welfare Society's Constitution according to Voluntary Organization
Registration and Control Ordinance, 1961
Director, Medical College; Civil Surgeon/Superintendent/Assistant Director of
General Hospital; Upazila Health and Family Planning Officer of Upazila Health
Complex;
DD, District Social Services Office;
DC;
Director (Program).
Inadequate financial assistance;
Fixed service delivery time, 8 AM to 2:30 PM, in Hospital Social Services Office.
Inadequate government fund;
Inadequate personnel;
Hospital authority's lack of cooperation;
Lack of an assigned office.

3.6.2 Process Map

Service Name: Medical Social Service Program
Total Steps: 6
Total Personnel : 3
Time : 1-4 hours
Start
Application form collection
P: Patient/Applicant
Taking concerned doctors

signature on application
and submission to the
USSO
Social Workers scrutiny

and placement of the
application before USSO
P: Patient/Patients
Representative
T: 30 min-1 hour
P: Social Worker/
Office Assistant
T: 30 min-1 hour
Re-examination or
Correction
End
Approval?
No
P: Social Service Officer

T: 30 min-1 hour
4
End
Yes
P: Office Asst. cum
Computer Operator
T: 10 min
P: USSO
T: 1-2 days
Reporting to
higher authority
6.2
Preservation of
documents at USSO
6.1
P: Patient/Applicant
Patient/Applicant
receives the benifits
6
Distribution of medicine/
diet/financial assistance
P: Social Worker
Office Assistant
T: 30 min-1 hour
49

3.7 Service Name: Old-Age Allowance Program

z
z
z
z
Services Office
Time for service

delivery
3 Months

delivery process
Persons, whose annual average income is maximum BDT 10000/-, age is minimum 65
in case of men and 62 in case of women, can apply in the prescribed form to the
Upazila/Urban Social Service Officer for this service. Union Committee scrutinizes the
applications in accordance with related policy; prepares a primary list of applicants;
sends them to Upazila Committee for final approval. The Upazila/Municipal/
Metropolis Committee then further scrutinizes the applications; prepares the final list
of beneficiaries and receives approval of local MP. The Upazila/Urban Social Service
officer then informs the applicants about their selection and issues Allowance
Disbursal Books in their names. The beneficiaries open bank account in their names by
depositing BDT 10/-. Allowances are transferred to the beneficiaries' bank accounts
from jointly held bank accounts of UNO and Upazila Social Services Officer.
z
z
z
z
z
z
z
Necessary documents
z
z
z
z
Minimum age of male & female beneficiary is 65 & 62 years respectively;

Beneficiary's average annual income is at most BDT.10000/-;
Physically challenged elderly persons are accorded the highest priority;
Divorced woman, husband-deserted woman, widower, barren and family bereft
elderly persons;
Elderly persons whose income is entirely spent on food, leaving nothing for medical
treatment, shelter etc.
Beneficiary of any other social safety net program cannot avail this service;
Government Pensioners are barred.
Application in prescribed form;
UP Chairman/Member's Certificate;
Passport sized photograph;
NID Card/Citizenship Certificate.
Free of cost
Old-Age Allowance Implementation Policy, 2013
Whom to complain?
z
z
z
z
Problems in
a) Citizen level
receiving/
level
Others:
50
Upazila/Urban Social Service Officer

Field Supervisor
Union Social worker
Training Instructor
UNO/Deputy Director, District Social Services Office

DC
Director (Program)
DG
Allowance Disbursal Book sometimes gets damaged

Insufficient staff

3.7.2 Process Map

3.7.2 Service Name: Old-Age Allowance Program
Total Steps : 13
Time : 3 months
Start
Commencement of new beneficiary selection

process after receiving annual government
fund and/or beneficiary replacement process
due to beneficiarys death or disappearance.
P: DG/Director (finance)
T: 15 days
Fund transfer by the Department to UNO &

USSOs joint bank account
P: USSO
T: 15 days
Widespread publicity for

selection of beneficiaries
P: USSO
T: 5-7 days
P: UP Chair/USW
T: 15 days-01 month
Receipt of applications by Union Committee

4
Scrutiny of applications and preparation

of a draft applicants list
Re-examination or
Correction
P: SSW/FS
T: 7-15 days
P: USSO
T: 15 days

6
End
Selection of
beneficiaries and approval
of priority list?
7
No
P: UPIC
T: 3-5 days
Yes
Preservation of
documents at
Upaziila Social
Services Office
13
Report is sent to
higher authority
MPs consent/approval and

finalization of beneficiaries
P: USSO
T: 5 days
12
P: USSO
T: 5 days
Beneficiaries open bank

accounts in their names.
P: USSO
T: 5 days
11
Withdrawal of allowance
by the beneficiaries
P: USSO,
Bank Manager
T: 7 days
10
Distribution of Allowance Disbursal

Books to the beneficiaries and transfer
of allowance to their bank accounts.
P: USSO
T: 5 days
51

3.8 Service Name: Allowance Program for Destitute PWDs

z
z
z
z
Urban/Upazila Social
Services Office
Time for service

delivery
Maximum
3 months

delivery process
Disabled persons are identified and their registration gets completed through a survey
conducted by the Department of Social Services. Disabled persons whose annual
average income is not above BDT 36000/-, and not below 6 years of age can apply to
the Upazila/Urban Social Service Officer for allowance. Union Committee scrutinizes
the applications in accordance with related implementation policy; prepares a primary
list of the applicants and submits them with its recommendation to Upazila Committee
for approval. The Upazila/Municipal/Metro committee then further scrutinizes the
applications; finalizes the beneficiaries; receives approval/agreement of local Member
of Parliament; issues Allowance Disbursal Book for each beneficiary and informs the
beneficiaries about it. After that the beneficiaries open their bank accounts by
depositing only BDT 10/-. Allowances are transferred to their bank accounts from
jointly operated bank accounts of DD, District Social Services Office/UNO and the
Social Services Officer.

service
z
z
z
z
Necessary documents
z
z
z
z
z
Disabled persons whose minimum age is 6 years;

Whose family's annual average income is at most BDT 36000/-;
Beneficiary of any other social safety net program cannot avail this service;
Government pensioners are barred.
UP Chairman/Member's certificate;
Passport sized photograph;
NID, Citizenship Certificate;
Disability Certificate by a Civil Surgeon/Upazila Health And Family Planning
Officer
Free of cost
Implementation Policy of Destitute, Disabled Allowance Program, 2013.
Whom to complain?
z
z
z
z
Problems in
a) Citizen level
receiving/
level
Others:
52

Field Supervisor
Union Social worker
Training Instructor

DC
Director (Program)
DG
Allowance Disbursal Book often gets damaged

Insufficient staff

3.8.2 Process Map

3.8.2 Service Name: Allowance Program for Destitute PWDs.
Total Steps : 13
Time : 3 months
Start

process after receiving annual government
fund and/or beneficiary replacement process
1 due to beneficiarys death or disappearance.
T: 15 days
Fund transfer by the Department to

UNO & USSOs joint bank account
P: USSO
T: 15 days
Widespread publicity for selection

of beneficiaries
P: USSO
T: 15 days
Receipt of applications by Union Committee
P: UP Chair & USW

T: 15 days-01 month
Re-examination or
Correction
Scrutiny of the applications and preparation

of a draft applicants list
5
P: USSO
T: 3-5 days

6
End
No
P: USSO
T: 5 days
Selection of
Beneficiaries and approval
of priority list?
7
P: UPIC
T: 3-5 days
Yes
Preservation of
documents at Upaziila
Social Services Office
13
P: SSW/FS
T: 7-15 days
Report is sent to
higher authority
8
MPs consent/approval and

finalization of beneficiaries
12
Beneficiaries open bank accounts
in their names.
P: USSO
T: 5 days
P: USSO
T: 5 days
9
Withdrawal of allowance by
the beneficiaries
P: USSO,
Bank Manager
T: 7 days
10
Distribution of Allowance Disbursal Books

to the beneficiaries and transfer of
allowance to their bank accounts.
P: USSO
T: 5 days
11
53

3.9 Service Name: Stipend Program for Students with Disabilities

z
z
z
z

delivery process

service
z
z
z
z
z
z
z
Disabled person who is at least 6 years old is eligible;

Average annual income of the beneficiary is at most BDT. 36000/-;
Person receiving benefits of any social safety net program is ineligible;
Public Servant/Government Pensioner is ineligible.
Survey report of the Educational Institution;
6 copies of attested passport sized photograph;
Annual Educational Performance Report.
Free of cost
Implementation Policy of Stipend for Disabled Students, 2013
Whom to complain?
Problems in
receiving/
rendering service
a) Citizen level
Wrong perception regarding disabled persons.
b) Government
level
Others:
54
Services Office
Time for service

delivery
Maximum
3 months
Disabled students are identified and their registration gets completed through a survey
conducted by the Department of Social Services. Those studying in government
recognized educational institutions and having their family's annual average income at
most BDT 36,000/- can apply to the Upazila/Urban Social Service Officer in the
prescribed form for stipends. Beneficiaries are selected through scrutiny in accordance
with relevant policy. Then the selected ones' educational institutions and their
guardians are informed about the selection and their legal guardians open bank
accounts for receiving and withdrawing the stipends. The stipends are distributed
ceremoniously among the selected beneficiaries as bank cheques after informing them,
their guardians and heads of their educational institutions about the time, date and
place of the occasion.
Necessary documents

Field Supervisor
Union Social worker
Training Instructor
UNO/DD, District Social Services Office

z Deputy Commissioner (DC)
z Director (Program)
z DG
Insufficient staff;
Lack of awareness among people regarding persons with disability;
z Lack of statistics about disabled students;
z Insufficient fund;
z Timely delivery of the stipend.

3.9.2 Process Map

3.9.2 Service Name: Stipend Program for Students with Disabilities
Total Steps : 10
Time : 3 months
Start
P: USSO
T: 1 month
P: USSO
T: 5 days
P: DG/ Director (Program)
Disabled children are identified through a

survey & their information is sent to the
Commencement of beneficiary selection

process after receiving annual govt. fund
and/or beneficiary replacement process due to
beneficiary's death or disappearance.
Fund is transferred to USSO

3
P: USW/FS
T: 7-15 days
P: USW/FS
T: 5-7 days
Notice inviting applications is given to

various educational institutions.
Applications are scrutinized and a draft

list of the applicants is prepared.
5
P: USSO
T: 15 days
End
Re-examination or
Correction
No
Preservation of documents at
Upazila Social Services Office.
10
Reporting to higher
authority
Approval of prioritized
applicants list?
7
P: USSO
T: 5 days
9
P: USSO
T: 5 days
Yes
Distribution of cheques to
the beneficiaries.
8
55

z
z
z
z
Services Office
Maximum
3 months

delivery process
Vulnerable widows and husband-deserted women who are above 18 years of age and
whose average annual income is at most BDT 12000/-, can apply in the prescribed
form to the Upazila/Urban Social Service Officer for this service. Union Committee,
according to related implementation policy, scrutinizes the applications; prepares a
primary list of beneficiaries and forwards the applications to Upazila Committee
alongwith its recommendation. The Upazila/Municipal/Metropolitan Committee then
scrutinizes the applications; prepares the final list of beneficiaries and receives consent
from local Member of Parliament. The Upazila Social Service Officer then informs the
beneficiaries about their selection and issues Allowance Disbursal Books for them. The
beneficiaries open bank accounts in their names by depositing BDT 10/-. Allowances
are transferred to the beneficiaries' bank accounts from jointly held bank accounts of
DD, District Social Services Office/UNO and concerned Social Service Officer.
z
z
z
Necessary documents
z
z
z
z
z
Beneficiary must be a destitute widow/husband-deserted woman & above 18 years

of age
Average annual income of the beneficiary is maximum BDT. 12,000.00
Public servants & government pensioners are not eligible for this allowance.
Annual Income Certificate from UP Chairman /Member/Councilor;
7 copies of passport sized photograph;
Attested copy of NID;
Citizenship Certificate, Birth Certificate.
Free of cost
Implementation Policy of Allowance Program for Vulnerable Widow and HusbandDeserted Women.
Whom to complain?
Problems in
a) Citizen level
receiving/
level
Lack of awareness regarding the service
Others:
56

Field Supervisor
Union Social worker
Training Instructor
Service Delivery Place Time for service

delivery

Deputy Commissioner (DC)
z DG
z
z
z
Lack of statistics about widow and husband-deserted women;

Insufficient staff.

3.10.2 Process Map

Total Steps : 13
Time : 3 months
Start

process after receiving annual government fund
beneficiarys death or disappearance
Fund is transferred to UNO & USSOs

joint bank account
Widespread publicity about beneficiary

selection process
P: USSO
T: 15 days
P: DG/Director
(Finance)
T: 5-7 days
P: USSO
T: 15 days
3
Union Committee assumes its function after
receiving instruction about the program.
P: UP Chairman/USW
T: 15 day-01 month
Re-examination or
Correction
Applications are received, scrutinized and

primary list of applicants is prepared. The list,
applications and Union Committees
recommendation are sent to Upazila Committee.
beneficiaries list?
No
P: USW/FS
T: 7-15 days
P: USSO
T: 15 days
P: UPIC
T: 1 day
End
Yes
Documents are preserved at

Reporting to higher
authority
After getting MPs consent, Allowance

Disbursal Books are Issued
P: USSO
T: 5 days
12
13
P: USSO
T: 05 day
11
Allowances are transferred to

beneficiaries bank accounts
P:USSO/Bank Manager
T: 07 days
Beneficiaries are informed about their P: USSO

selection, they open bank accounts in T: 5 days
their names and the Disbursal Books are
distributed to them.
A letter requesting transfer of specified P: USSO

amount of allowance to beneficiaries T: 5 days
bank accounts is sent to Manager
10
concerned bank.
57

3.11 Service Name: Livelihood Development Program for Dalit, Harijan and Bede Communities
Service Officer

delivery process
After receiving the fund from government the Upazila/Urban Social Services Officer
publicizes a notification regarding this service. Interested persons then submit
applications in the prescribed form to the Social Service Officer. Union Committee
physically scrutinizes the applicants and sends the applications along with their
recommendation to Upazila Committee. The Upazila Committee scrutinizes the
applications and selects beneficiaries in conformity with the allotted fund. The
beneficiaries are informed about their selection. Then, they open bank accounts in their
names. Allowances or stipends are transferred to their bank accounts. Persons who are
above 18 years of age are provided with trade-based training. The trainees receive nonrefundable after-training financial assistance.
Enlistment of the person through a survey
Necessary documents
z
z
z
Services Office
After fund allocation: for new

beneficiaries-03 months, for old
beneficiaries- 07 days
3 months or 7 days
Passport sized photograph

Nationality Certificate
Birth Registration Certificate
National Identity Card
Free of cost
Livelihood Development Policy for Dalit, Harijan and Bede Community, 2013
Special Allowance: BDT 300/- per month
Stipend: Primary Students: BDT 300/- per month;
Secondary Students: BDT 450/- per month;
Higher Secondary Students: BDT 600/- per month
Graduate/Post Graduate Students: BDT 1000/- per month
After-training non-refundable one time financial assistance: BDT 10000/-
Whom to complain?
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
Others:
58
Chairman, Upazila Parishad

z Deputy Commissioner
z Chief Executive Officer/Regional Executive Officer (In case of City Corporation and
Municipality)
z
z
Inertness in service delivery

Inadequate allowance/stipend
Insufficient staff
Inadequate fund
z Complicated verification process
z

3.11.2 Process Map

Service Name: Livelihood Development Program for Dalit, Harijan and Bede Communities
(Allowance and Training)
Total Steps : 12
Time : 3 months or 7 days
Start

Fund is transferred to DD/UNO & USSOs

joint bank account

selection process
P: USSO
T: 5-7 days
P: DG/Director
(Finance)
T: 15 days
P: USSO
T: 15 days
3
P: UP Chairman/USW
T: 15 day - 1 month
Re-examination or
Correction
End


6
beneficiaries list?
No
P: USW/FS
T: 7-15 days
P: USSO
T: 15 days
P: UPIC
T: 1 day

Yes
Reporting to higher
authority
11
12
P: USSO
T: 5 days
A letter, attached with the final list of beneficiaries,

requesting transfer of specified amount of
allowance to the beneficiaries bank accounts is
10 sent to the Bank Manager and distribution of the
allowace/completion of training is ensured.
Allowance Disbursal Books/Prospective

trainees' list are Issued
P: USSO
T: 5 days

selection, they open their bank accounts T: 5 days
and Allowance Disbursal Books are
P: USSO, Bank Manager

T: 5 days
59

3.11.3 Process Map

Service Name: Livelihood Development Program for Dalit, Harijan and Bede Communities
(Stipend)
Total Steps : 10
Time : 3 months
Start
P: USSO
T: 1 month
P: USSO
T: 5 days
Students are surveyed and report is sent

to the Department of Social Services

death/disappearance
Fund is transferred to
Upazil Social Services Officer.
3
P: USW/FS
T: 7-15 days
P: Head Master
T: 07-15 days
A notice is sent to various educational

institutions for inviting applications
for this program.
A draft list of applicants is prepared after

scrutinizing the applications
5
P: USSO
T: 15 days
Re-examination &
Correction
End
No
preserves the documents
Report is sent to higher

authority
10
P: USSO
T: 5 days
P: USSO
T: 5 days
Final prioritized
beneficiaries
list is approved?
7
Yes
Bank cheques are distributed

among the beneficiaries
60

3.12 Service Name: Livelihood Development Program for Transgenders

Time for service

delivery
Services Office
3-3.5 months
Service Officer

delivery process
The Upazila/Urban Social Service officer, depending on fund availability, publicizes a

notification welcoming application for this service. Applications are addressed to the
Upazila Social Service officer. Union Committee conducts physical verification
concerning the applicants; sends its recommendation to Upazila Committee. The
Upazila Committee then further scrutinizes the applications; selects beneficiaries
keeping an eye on the allotted fund. Then the beneficiaries are informed about their
selection. They open their bank accounts to receive allowances/ stipends.
Transgenders, who are above 18 years old and capable of working, are given training
on various trades and after-training non-refundable financial assistance.
Enlistment of the person through a survey
Necessary documents
z
z
z
z
Passport sized photograph

Citizenship Certificate
Birth Registration Certificate
NID
Free of cost
Special Allowance: BDT 300/- per month.

Stipend: Primary level students: BDT 300/- per month;
Secondary level students: BDT 450/- per month;
Higher Secondary level students: 600/- per month;
Graduate or Post-Graduate students: BDT 1000/- per month.
After-training financial assistance: Minimum BDT 10000/- (non-refundable).
Policy for Development of Livelihood of Transgenders, 2013
Whom to complain?
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
Chairman, Upazila Parishad

z Deputy Commissioner
z Chief Executive Officer/Regional Executive Officer (In case of City Corporation
and Municipality)
z
z
z
z
Time consuming service delivery process

Inadequate allowance/stipend
Insufficient staff
Inadequate fund
Complicated verification process
Others:
61

3.12.2 Process Map

Service Name: Livelihood Development Program for Transgenders
(Allowance and Training)
Total Steps : 12
Time : 3-3.5 months
Start

Fund is transferred to DD/UNO & USSOs

joint bank account

selection process
P: USSO
T: 5-7 days
P: DG/Director
(Finance)
T: 15 days
P: USSO
T: 15 days
3
P: UP Chairman/USW
T: 15 day - 1 month
Re-examination or
Correction
End


6
beneficiaries list?
No
P: USW/FS
T: 7-15 days
P: USSO
T: 15 days
P: UPIC
T: 1 day

11
12
P: USSO
T: 5 days
A letter, attached with the final list of beneficiaries,

requesting transfer of specified amount of
allowance to the beneficiaries bank accounts is
10 sent to the Bank Manager and distribution of the
allowace/completion of training is ensured.
P: USSO, Bank Manager
T: 5 days
62
Yes
Reporting to higher
authority
Allowance Disbursal Books/Prospective

trainees' list are Issued
P: USSO
T: 5 days

selection, they open their bank accounts T: 5 days
and Allowance Disbursal Books are

3.12.3 Process Map

Service Name: Livelihood Development Program for Transgenders
(Stipend)
Total Steps : 10
Time : 3 months
Start
P: USSO
T: 1 month
P: USSO
T: 5 days
Students are surveyed and report is sent

to the Department of Social Services

death/disappearance
Fund is transferred to
Upazil Social Services Officer.
3
P: USW/FS
T: 7-15 days
P: Head Master
T: 07-15 days
A notice is sent to various educational

institutions for inviting applications
for this program.
A draft list of applicants is prepared after

scrutinizing the applications
5
P: USSO
T: 15 days
Re-examination or
Correction
End
No
preserves the documents
Report is sent to higher

authority
10
P: USSO
T: 5 days
P: USSO
T: 5 days
Final prioritized
beneficiaries
list is approved?
7
Yes
Bank cheques are distributed

among the beneficiaries
63

3.13 Service Name: Financial Assistance Program for Cancer,

Kidney and Liver Cirrhosis Patients
Service Officer

delivery process
People requiring this service need to apply to DG, Department of Social Services.
District Committee scrutinizes the applications; sends them with recommendations and
its meeting's resolution to Project Director. Then a department level meeting
scrutinizes the applications and related recommendations. They prepare a draft list of
beneficiaries and present it before National Steering Committee, which then does the
final scrutiny, selects beneficiaries and sends bank cheques in the beneficiaries' name
to the DD, District Social Services Office for distribution.
Medical certificate by a Civil Surgeon/Professor of the concerned department of a

Medical College/Director of a relevant Institute or Hospital.
Necessary documents
z
z
z
District/Upazila/Urban
3 month
Application
3 copies of passport sized photograph
National Identity Card/Nationality Certificate
Medical Certificate by a Civil Surgeon/Professor of concerned department of a
Medical College/Director of a related Institute or Hospital.
Free of cost
Implementation Policy of Vulnerable Group Support Services Program.
Whom to complain?
Director (Program)
Problems in
a) Citizen level
receiving/
level
Others:
64
Lengthy procedure
Inadequate fund

3.13.2 Process Map

Service Name: Financial Assistance Program for Cancer, Kidney and Liver Cirrhosis Patients
Total Steps : 7
Time : 3 months
Start
Application in prescribed form to the DG,

Department of Social Services is submitted at the
concerned Upazila Social Services Office.
P: USSO
T: 7 days
After scrutiny the application is sent with

recommendation to District Committee.
P: Applicant
District Committee after scrutinizing the application

forwards it with its recommendation to the
P: DD
T: 7 days
P: DG
T: 15 days
Re-examine or correction
The Department of Social Services, after

scrutinizing the application, places it before
National Steering Community for approval
P: Secretary
T: 15-30 days
5
National steering committee

after final scrutiny approves
beneficiaries list.
No
End
Yes
The final list of beneficiaries and

their bank cheques are sent to
DD, District Social Services Office.
P: Joint Secretary
T: 7 days
District Social Services Officer

distributes bank cheques to
the beneficiaries.
7
P: DD
T: 5 days
Report is sent to
higher authority
P: DD
T: 5 days
65

3.14 Service Name: Livelihood Development Program for Tea-Garden Labourers

Upazila Social Service officer

delivery process
Tea-garden laborers can apply to the Upazila Social Service Officer for this service.
Upazila Committee scrutinizes their applications and forwards them to District
Committee for ultimate approval. The District Committee then further scrutinizes the
applications; selects beneficiaries keeping conformity with fund. Keeping in mind the
number of selected beneficiaries, the Upazila Social Service Officer purchases goods
in accordance with Public Procurement Rules (PPR). She then distributes BDT. 5000/worth of food items to the selected beneficiaries.
z
z
Necessary documents
z
z
Selected Upazila
Social Service Office
Selected Upazila
3 month
Destitute tea-garden labourers

Minimum 18 years of age
Average annual income is less than BDT. 36000/=
National Identity Card/ Citizenship Certificate
Identity Card provided by tea-garden authority
Free of cost
Implementation Policy of Livelihood Development Program of Tea-garden Workers,

2013
Whom to complain?
Director (Program)
Problems in
a) Citizen level
receiving/
level
Others:
66
Inadequate allowance
Inadequate fund

3.14.2 Process Map

Service Name: Livelihood Development Program for Tea-Garden Labourers
Total Steps: 10
Time : 3 months
Start
Applications in prescribed form is

submitted to the USSO
P: Applicant
The primary list is presented

before Upazila Committee.
P: FS
T: 7 days
Re-examination or
Correction
Field Supervisor scrutinizes

the received applications and
prepares a primary
applicants list.
P: USSO
T: 7 days
P: Upazila Committee
T: 15 days
Upazila Committee
scrutinizes the applications and
forwards those with recommendation
to District Committee?
4
No
Yes
Re-examination
The primary beneficiaries' list is

forwarded to District Committee.
The list is presented before the

District Committees meeting
P: USSO
T: 1 day
P: DD
T: 7 days
End
P: District Committee
T: 15 days
District Committee
does the final scrutiny and selects
beneficiaries?
10
7
Upazila-wise beneficiaries
list is prepared
8
P: DD
T: 7 days
One-time benefit of BDT 5000/- is

distributed to each beneficiary
Beneficiaries are informed

about their selection
P: DD
T: 7 days
P: DD
T: 7 days
67

3.15 Service Name: Honorarium Program for Freedom Fighters

Upazila/Urban
Social Services Officer

delivery process
The Upazila Social Service Officer, subject to government's allocation, publicizes a

notification signed by UNO inviting applications in prescribed form for Freedom
Fighters Honorarium Program. Recipients of the honorarium are selected through
scrutiny in accordance with relevant policy; and particulars of the primarily selected
persons are sent to District Committee for approval. After the approval, the final list of
beneficiaries is sent to District/ Upazila Accounts Office. The Accounts Office then
issues D-Half books in the names of the beneficiaries. Now the beneficiaries are given
information about the issue of D-Half books and they open their bank accounts. The
honorarium is sent to their bank accounts. A Freedom Fighter, who has a certificate
from the Ministry of Liberation War Affairs, or has her name as freedom fighter in
official gazette, or has Freedom Fighter's Certificate signed by honorable Prime
Minister, or has Freedom Fighter's Certificate from Central Command Council, or has
her name in Mukti Barta's final list, known as Red Book; or has her name in the final
Freedom Fighters' database prepared by Ministry of Liberation War Affairs is entitled
to receive the honorarium. Freedom Fighters, Wounded Freedom Fighters and Families
of Martyred Freedom Fighters who are receiving allowances from Freedom Fighters'
Welfare Trust are not entitled to receive this service.
A Freedom Fighter, who has a certificate from the Ministry of Liberation War Affairs,
or has her name as freedom fighter in official gazette, or has Freedom Fighter's
Certificate signed by honorable Prime Minister, or has Freedom Fighter's Certificate
from Central Command Council, or has her name in Mukti Barta's final list, known as
Red Book; or has her name in the final Freedom Fighters' database prepared by
Ministry of Liberation War Affairs is entitled to receive the honorarium. Freedom
Fighters, Wounded Freedom Fighters and Families of Martyred Freedom Fighters who
are receiving allowances from Freedom Fighters' Welfare Trust are not entitled to
receive this service.
Necessary documents
z
z
z
z
Upazila/Urban
Maximum 3 months
Freedom Fighter's Certificate/relevant documents

7 copies of passport sized photograph
Attested copy of NID
Citizenship Certificate, Birth Certificate
Free of cost
Implementation Policy of Honorarium Program for Valiant Freedom Fighters, 2013
Whom to complain?
z
z
z
z
Problems in
a) Citizen level
receiving/
level
Others:
68
UNO/DD, District Social Services Office

DC
Director (Program)
DG
Insufficient documents to establish the identity of a freedom fighter

3.15.2 Process Map

Service Name: Honorarium Program for Freedom Fighters
Total Steps: 14
Total Personnel : 5-6 + Committee
Time : 3 months
Start
Beneficiary replacement
process starts due to
current beneficiary's death
Govt. fund is
received for current
beneficiaries
Application is submitted
with necessary certificate
& documents
Honouriam is transferred
to the beneficiaries' bank
accounts
P: DG/Director (Finance)
Disbursment of government fund

for new beneficiaries
Heirs are selected

according to relevant
policy
P: USSO, UNO
T: 7-15 days
Applications are invited & received.
D-Half book is issued and bank

account is opened in repleaced
beneficiary's name
Applications are scrutinized

P: USW/FS
T: 7-15 days
Primary list of applicants is prepared.

P: USSO
T: 15 days
Upazila Committees meeting

is announced
P: Upazila Committee
T: 1 day
The applications
are primarily approved with
recommendation?
7
No
End
P: USSO
T: 15 days
Commencement of new beneficiary

selection process after receiving
government fund.
Yes
Applications are forwarded to District
Committee for final approval
No
Preservation of
documents at Upazila
P: USSO
T: 1 day
Reporting to
higher authority
Approval?
P: District Committee
T: 1 day
9
Yes
Distribution of D-Half Books
to the beneficiaries
14
13
P:USSO
T: 5 days
Receiving selected beneficiaries' list along

with District Committees resolution.
P: USSO
T: 1 day
10
Informing the beneficiaries about
the issue of D-Half books and
transfer of honorarium to their
bank accounts.
P: Bank Manager
T: 7 days
11
12
Beneficiaries final list is sent to

District/Upazila Accounts office
P: USSO
T: 5 days
P: Accounts Officer/
Beneficiaries open bank accounts in their
Beneficiaries
names and their D-Half Books are issued. T: 5 days
69

3.16 Service Name: Alimony, Education and Training for Orphans of Government
Run Orphanages known as Children's Family
Sarkari Shishu Paribar
z
z
z
z
Superintendent
Deputy Superintendent
Assistant Superintendent
Senior Brother/Khalamma

Upazila/Urban
1 months 7 day

delivery process
Guardians of 6-9 years old orphans can apply for this service. The Superintendent or
Deputy Superintendent prepares a draft list of the applications and convenes a meeting
of Admission Committee. The Committee selects the prospective residents. Their
guardians are informed about the selection. Admitted orphans receive alimony,
education and training for their rehabilitation till they attain 18 years of age.
6-9 years old, poor & orphan children
Necessary documents
z
z
z
z
Application in prescribed form,

Recommendation from UP Chairman/Councilor
3 copies of passport sized photograph (attested by UP Chairman/Councilor)
Citizenship Certificate, Birth Certificate.
Free of cost
z
z
Government Children's Residence/Children's Family Management Policy, 2002

The Children Act, 2013
Whom to complain?
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
Complicated application process;

Children of husband-deserted women are ineligible.
z
z
z
Others:
70
Insufficient staff
Lack of sufficient fund
Lack of modern technical training

3.16.2 Process Map

Service Name: Alimony, Education and Training for Orphans of Government
Run Orphanages known as Children's Family
Total Steps : 7
Time : 1 months 7 day
Start
P: Applicant (Guardian)
Applications are submitted in prescribed T: 1 days
form at the Superintendent/
Deputy-Superintendents Office
Applications are scrutinized and a primary

list of applicants is prepared
P: Assistant Superintendent
T: 10 days
Admission Committees meeting is called
P: Deputy Superintendent
T: 7 days
Admission Committee
No
scrutinizes the applications and approves
admission depending on vacant seats
at the Childrens Family
P: Deputy Superientendent
4
T: 15 days
Finish
T: 5 days
Yes
7
Selected applicants are admitted

5
T: 5 days
Report is sent to higher authority
Alimony, education and training

are provided to the admitted residents
6
P: Senior brother, Khalamma
71

3.17 Service Name: Alimony and Rehabilitation Program for

Babies at Baby Homes
Baby Home
Superintendent

delivery process
0-7 years old babies, who are guardianless, unclaimed, abandoned, wretched babies,
rescued from human traffickers are brought into Baby Homes after recording a GD at a
Police Station. At Baby Homes they receive supervision, alimony, medical treatment
and entertainment. Later on, they are sent to government run orphanages called
Children's Family, where they receive education, training for their rehabilitation.
Guardianless, unclaimed, abondoned, parentless, marginalised, vulnerable and rescued

children.
Necessary documents
GD copy
Free of cost
z
z
Baby Home
Baby Home Management Policy, 2003;

Whom to complain?
DD, District Social Service Office
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
Complicated application process;

Children of husband-deserted women are ineligible.
z
z
z
Others:
72
Insufficient staff
Lack of sufficient funds
Lack of modern technical training
1 day

3.17.2 Process Map

Service Name: Alimony and Rehabilitation Program for Babies at Baby Homes
Total Steps: 5
Total Personnel : 3
Time : 1 day
Start
The application is scrutinized

by concerned officer.
P: Applicant
Application to provide for an

abandoned baby it submitted at the
Superintendent/DeputySuperintendent's office after
recording a GD at a Police Station.
P: Assistant Super
T: 1 day
P: DD/deputy super
T: same day
Authority takes decision regarding
the admission of the baby.
End
No
Yes
The baby is admitted

at the Baby Home
4
P: Assistant Super
T: Same day
Report is sent to the

higher authority
P: Deputy Super
73

3.18 Name of the Service: Training and Rehabilitation of Destitute

and Orphan Children
1 month (subject to
Training and Rehabilitation
Center for Destitute Children vacancy)
Training and Rehabilitation Center

for Destitute Children
Superintendent/Deputy
Superintendent

delivery process
Guardians of children, who are 6-9 years old, vulnerable and precarious, can apply for
this service. The Superintendent/Deputy Superintendent prepares a draft list of the
applications; convenes a meeting of Admission Committee, which then selects the
prospective residents. Concerned guardians then are given informed about the
selection. Admitted children receive alimony, education and training for rehabilitation
till they attain 18 years of age.
6-9 years old, vulnerable, precarious children
Necessary documents
z
z
z

Child's birth registration certificate
Recommendation of local public representative
Free of cost
The Children act, 2013
Whom to complain?
DD, District Social Services Ofiice
Director (Program)
Problems in
a) Citizen level
receiving/
level
Others:
74

3.18.2 Process Map

Service Name: Training and Rehabilitation of Destitute and Orphan Children
Total Steps: 5
Total Personnel : 3
Time : 1 month
Start
Concerned guardians submit applications in

prescribed form to the Training and
Rehabilitation Centers Superintendent/
Deputy Superintendent
The applications are scrutinized and

a primary list of applicants is prepared
P: Applicant
P: Assistant Super
T: 10 days
P: DD/Assistant Super
T: 15 days
Resident Admission
Committee, after scrutinizing
No
the applications, approves admission
of new residents, subject to
vacant seats at
the Center
End
Yes
Residents are admitted

in the Center
P: Assistant Director
T: 5 days
P: Assistant Super
T: 5 days
5
Report is sent to
higher authority
75

3.19 Service Name: Protection Program for Vulnerable Children

Selected District/
z
z
z
Social Service Officer or

Deputy Director
Superintendant
Selected District/
Time for service

delivery
As soon as arrival
at the Center
1 month

delivery process
Children themselves or the Social Worker or guardians or anybody else can provide
information about such vulnerable children and can apply for this service. The Union
Social Workers recommend about services required by such children and about their
case management. Upazila and District Welfare Board approve, subject to availability
of fund, one or more of the following services for them: Conditional Financial
Assistance, Security for Street Children, Integration with family and society, 24-hours
Child Helpline-1098, Institutional Capacity Development.
Child's vulnerability
Necessary documents
The Union Social Worker's recommendation about required services
Free of cost
Child Sensitive Social Protection in Bangladesh (CSPB) Project Proposal formulated

under the Rules of Business of the Ministry of Social Welfare.
Whom to complain?
Project Director
Problems in
a) Citizen level
receiving/
level
Others:
76

3.19.2 Process Map

Service Name: Protection Program for Vulnerable Children
Total Steps: 5
Total Personnel : 3
Time : 1 month
Start
Application is submitted in prescribed form

at the Deputy Superintendent/Deputy
Directors Office directly, through Social
Worker or by guardians or anybody else.
P: Applicant
Application is scrutinized
P: USW/FS
T: 7 days
P: Deputy Super
T: 15 days
Upazila and District

Social Welfare Board make
decision about the admission
of residents.
End
No
Yes
Admission of new residents

take place
P: Deputy Super
T: 5 days
P: Assistant Super
T: 1 day

5
77

3.20 Service Name: Integrated Education Program for Visually Impaired Students
1 month
Resource Teacher

delivery process
Guardians of visually impaired children can avail this service by applying to the
Resource Teacher/DD, District Social Services Office. The Resource Teacher then
prepares a list of the applications and organizes a meeting of Admission Committee.
The Committee selects for admission visually impaired students from among the
applicants. The applicants finalize their admission after being informed about their
selection. The admitted ones study through Braille system, under the supervision of
Resource Teacher, in selected educational institutions together with normal students.
The Directorate of Social Services bears all expenses of accommodation, food and
medical treatment for the students.
Visually impaired students
Necessary documents
Disability Certificate and Identity Card
Free of cost
Disabled Person's Rights and Protection Act, 2013
Whom to complain?
Others:
Selected Educational
Institutions
Integrated Education Program for

Visually Impaired Students
Problems in
a) Citizen level
receiving/
level
78
DD, District Social Services Office

Director (Program)

3.20.2 Process Map

Service Name: Integrated Education Program for Visually Impaired Students
Total Steps: 5
Total Personnel : 3
Time : 1 month
Start
P: Applicant
Guardians submit applications in prescribed
form at the Resource Teacher/Deputy
Directors Office.
1
P: Resource teacher
T: 7 days
P: Deputy Director
T: 15 days
Concerned
Admission Committee
No
approves admission depending on
available vacancy at selected
educational institutions.
Re-examine or Correction
A primary list of applicants is prepared

after scrutinizing the applications.
End
Yes
P: Resource Teacher
T: 7 days
P: Resource Teacher
Admission of the visually impaired T: 7 days
students are completed.
Report is sent to
higher authority
5
79

3.21 Service Name: Education Program for Hearing, Speech and

Visually Impaired Children.
Superintendent

delivery process
Guardians of hearing, speech and visually impaired students can submit applications to
the Superintendent of PHT Center. The Superintendent then prepares a list of the
applications and organizes a meeting of Admission Committee. The committee then
selects deaf, dumb and visually impaired children from among the applicants. The
admitted students receive alimony, education and vocational training for their
development as skilled human resources.
Enlistment of an individual as a disabled person through the Department's survey
Necessary documents
Application,
Disability Certificate and Identity Card
Free of cost
z
z
Whom to complain?
Problems in
a) Citizen level
receiving/
level
Others:
z
z
PHT center
30-35 days
PHT center
80
Disable Person's Rights and Protection Act, 2013

Government's Circulars, Office Orders and other Directives.
Director (Program)

3.21.2 Process Map

Service Name: Education Program for Hearing, Speech and Visually Impaired Children
Total Steps: 5
Total Personnel : 3
Time : 30-35 days
Start
P: Applicant
1
Guardians submit applications in prescribed

form to the superintendent, PHT Center.

after scrutinizing the applications.
T: 10 days
P: DD/Super
T: 15 days
Concerned Admission
Committee scrutinizes the applications
and approves admission depending
on available vacancy.
No
End
Yes
Admission is completed.
4
P: Resource Teacher
T: 5 days
5
Report is sent to
higher authority
P: Resource Teacher
T: 5 days
81

3.22 Service Name: Education and Rehabilitation Program for

Physically Handicapped Persons.
1 month and 7 days;

applications are invited
two times in a year- 15th
January and 15th July.
Deputy Director

delivery process
Physically challenged persons who are 14-24 years old and willing to get this service
can submit applications using the prescribed form at the Deputy Director's Office. The
Deputy Director then prepares a list of the applications and completes selection of the
trainees through Admission Committee's meeting. She then informs the ones who have
been selected and sees through their admission. The trainees receive 3-4 months of
trade-based training along with accommodation, alimony, medical treatment, an
allowance of BDT 4000/- and a job after completion of the training, provided that
there are vacancies.
Application submission according to the notification
Necessary documents
Free of cost

Government Circulars, Office Order and other Directives.
Whom to complain?
Problems in
a) Citizen level
receiving/
level
Others:
ERCPH Center,
Tongi, Gazipur
Education and Rehabilitation Center

for the Physically Handicapped
82

3.22.2 Process Map

Service Name: Education and Rehabilitation Program for Physically Handicapped Persons.
Total Steps: 5
Total Personnel : 5
Time : 1 month & 7 days
Start
P: Applicant
Physically Challenged persons or their

guardians submit application in prescribed
form at the Deputy Directors Office
1
T: 7 day

after scrutinizing the applications
P: DD
T: 15 days
Concerned Admission
Committee finally scrutinizes
the applications, interviews the
candidates on the basis of their
preferred trade
End
No
Yes
Admission of the trainees take place

4
P: DD
T: 7 days
P: DD
T: 7 days
5
Report is sent to
higher auhority
83

3.23 Service Name: Training and Rehabilitation Program for

Orphans and PWDs

1 month
Vocational Training Centers for

Orphan and PWDs
Manager

delivery process
Orphans and disabled children who are studying in DSS' various educational
institutions, but are inattentive to studies and are at least 15 years old and have passed
8th class in school can be recommended by their educational institutions for admission
in Vocational Training Center. After admission the Center provides them with rearing,
vocational training and helps them in rehabilitation in society. Mass-notification for
admission is circulated only when DSS' institutions fail to provide enough trainees for
the Vocational Training Center.
z
z
Vocational Training Centers

for Orphan and PWDs
15 - 25 years of age
Have passed 8th class in school
Necessary documents
Free of cost
z
z

Vocational Training Center for Orphans and Disabled Children Management Policy,
2013
Whom to complain?
DD, Disctrict Social Services Office
Problems in
a) Citizen level
receiving/
level
Others:
84

3.23.2 Process Map

Service Name: Training and Rehabilitation Program for Orphans and PWDs
Total Steps: 5
Total Personnel : 6
Time : 1 month
Start
Orphans and disabled students, who are

inattentive to studies, directly or by their
guardians submit applications in prescribed
form with recommendation from head of their
institutions to the manager of the Vocational
Training Center.

by concerned office
P: Applicant
P: Assistant Manager
T: 15 days
P: General Manager
T: 15 days
3
Admission Committee
approves admission depending
on availability of vacant
seats in various trades
No
End
Yes
Report is sent to
higher authority
Admission of the trainees take place

4
P: Assistant General Manager
T: 5 days
Trainings are arranged for

resident-trainees according to
their merit, skill and demand.
P: General Manager
T: 5 days
P: Assistant General Manager

T: 7 days
85

3.24 Service Name: Development Program for Children facing Law

Enforcement or in Conflict with Law
From the time of their

arrival at the Center
Adolescent/Juvenile Development
Center
Superintendant

delivery process
Children who have confronted law enforcement or have been convicted through lawful
proceedings arrive at these centers by court's order. Here they receive care, alimony,
education, medical treatment, vocational training, counseling for their rehabilitation
into society's mainstream.
Juvenile delinquent
Necessary documents
Court's order
Free of cost
Whom to complain?
Problems in
a) Citizen level
receiving/
level
Others:
86
DG
Adolescent/Juvenile
Development Center

3.24.2 Process Map

Service Name: Development Program for Children facing Law Enforcement or in Conflict with Law
Total Steps : 6
Total Personnel : 3
Time : From the time of their
arrival at the Center

Start
P: Applicant
P: Court
Learned court
orders that the children
who have encountered law
enforcement or are accused/convicted
through lawful proceeding
be kept in Development
Centre.
No
Re-examination/Release
Police arrests children for delinquency

and produces them before court.
Yes
Police sends the children along with

courts order to the Development Center.
P: Police
T: 24 hour
End
Receipt of the children by

the Development Center
P: Superintendent
T: 1 hour
3
Report is sent higher authority.
5
Children get chance to meet their
legal guardians at the Center
P: Superintendent
T: 7 days
87

3.25 Service Name: Training and Rehabilitation Program for Vagrants

Government Shelters
Assistant Director/
Sub-Assistant Director

delivery process
Vagrants, after being arrested/detained by police, are produced before court by way of
Non-FIR prosecution. They stay at Shelter (reception) after being declared/sent by
court as vagrants. The Vagrant Controller then sends them to various categories of
shelters, where attempts are made to make them self-reliant through training,
education, alimony and counseling for their rehabilitation into their family and society.
Court's order
Necessary documents
Court's order
Free of cost
Vagrant and Homeless Person (Rehabilitation) Act, 2011
Whom to complain?
z
z
z
Problems in
a) Citizen level
receiving/
level
Others:
88

Government Shelters
Vagrant Controller
Deputy Director (Vagrant Program)
According to court's order

3.25.2 Process Map

Service Name: Training and Rehabilitation Program for Vagrants
Total Steps : 6
Total Personnel : 3
Time : According to court's order
Start
P: Court
Court orders the

vagrants to be sent to
Government Shelters
No
P: Police
T: 1 days
Police arrests and produces before court

vagrants as Non-FIR case.
Yes
Police sends the vagrant along with

courts order to Government Shelter
P: Police
T: 24 hour
End
Receipt of the vagrants by

Government Shelters authority
P: Assistant/Sub-Assistant Director
T: 1 hour
4
Report is sent to
higher authority
Trainings are arranged for the vagrants
according to their merit, skill and demand
5
6
T: 1 hour
T: 5 days
89

3.26 Service Name: Probation & After-Care Program


delivery process
Upazila Social
Service Officer

District/Upazila Social
Services Office

3 months
According to section 5 of Probation of Offenders Ordinance, 1960 (amended in

1964) court can arrange differently for persons of any age who are first-time
offenders or convicted for minor offenses or have pleaded guilty by retaining them
under the supervision of a Probation Officer in their family and society for a
specified period of time.
According to Sub-Section 6 of Section 34 of The Children's Act, 2013, the Juvenile
Court can grant probation to convicted children to guide them towards good
conduct instead of confining them in Child Development Centre.
Conditional release is arranged for convicted women who are in jail confinement.
Prisoners released from jail and juvenile delinquents released from Child
Development Centers are rehabilitated socially and economically through skill
development trainings offered by various social safety programs of the Department
of Social Services.
Court's order
Necessary documents
Court's order
Free of cost
The Children Act, 2013;

The Probation of Offenders' Ordinance, 1960 (Amended in 1964);
The Probation Rules, 1961;
The Special Provision for Convicted Women in Jail Confine Act, 2006
Whom to complain?
DD, District Social Services Office,
DC,
Director (Program),
DG.
Problems in
a) Citizen level
receiving/
level
Others:
90

3.26.2 Process Map

Service Name: Probation & After-Care Program
Total Steps: 9
Total Personnel : 3
Time : 3 month
Start
P: Judge
Commencement of court proceeding

1
Court orders to retain those convicts who
are first-time offenders or have committed
minor offense, or have pleaded guilty
under Probation Officers supervision in
their familial and social environment to
facilitate correction and edification.
P: Probation Officer/USSO
T: 15 day
Probation Officer sends notice to those

convicts whose punishments have been
suspended to appear before him after
every 15 days.
T: 15 days
Probation Officer advices them about their P: Probation Officer/USSO

correction and edification in familial and T: 6 - 12 months
social enviroment.
4
Probation Officer reports to court in
prescribed form regarding their activities
5
T: 6 - 12 months
P: Judge
T: 30 days
Court makes
decision regarding exoneration
depending on Probation Officers
report and other evidences.
Convict is sent to jail by court's order

No
6
Finish
Yes
Courts order of exoneration is sent to
police, Probation Officer, and, if
required, to jail authority
P: Judge
T: 30 days
The release of the convict

by courts order
8
P: Police
T: 3 days
Need-based skill development training is

provided to the released persons by local Social
Services Office to rehabilitate them socially and
economically
T: 15 days
91

3.27 Service Name: Training and Rehabilitation Program

for Socially Disadvantaged Girls

As soon as they are sent to
the Center by the order of
due authority.
Training & Rehabilitation Center for

Socially Disadvantaged Girls
Manager

delivery process
Prostitutes or women forced into prostitution, who are under 18 years old, are sent to
the Training and Rehabilitation Center by court's order after being rescued by law
enforcing agencies or government approved NGOs. Through this program they receive
education, medical treatment, alimony, training for their rehabilitation into family and
society.
Sent by appropriate authority
Necessary documents
Official letter
Free of cost
z
z
z
z
Problems in
a) Citizen level
receiving/
level
Others:
Training & Rehabilitation

Center for Socially
Disadvantaged Girls

Women and Children Repression Prevention Act, 2000;
Socially Disadvantaged Women Training and Rehabilitation Center Management
Policy, 2002;
Prevention of Unethical Vocation Act, 1933
Whom to complain?
DD
DD (Vagrant program)
92

3.27.2 Process Map

Service Name: Training and Rehabilitation Program for Socially Disadvantaged Girls
Total Steps: 3
Total Personnel : 3
Time : Instantly
Start
Prostitutes or women forced into prostitution, who

are under 18 years of age, are sent to the Training
and Rehabilitation Center by courts order after
being rescued by law enforcing agency or Govt.
approved NGOs.
P: Court/Police/NGO
T: 1 day
End
Manager of the Training and Rehabilitation
Center receives them.
P: Manager
T: 1 hour
P: Manager
T: 5 days
93

3.28 Service Name: Safe Home for Women and Adolescent

Girls under Order of Safe Custody

Safe Home

According to court's order
Safe Home
Deputy Superintendant

delivery process
Women and children, who are facing trial in court and are sent by court to Safe Home
for safe custody, are provided with alimony and accommodation in these centers.
While staying at Safe Homes, their mental, familial, social upliftment; mainstreaming
and rehabilitation are facilitated through providing them with safety, care, alimony,
education, medical treatment, vocational training, counseling and other facilities.
Court's order
Necessary documents
Court's order
Free of cost

Women and Children Oppression Prevention Act, 2000;
National Child Policy, 2011
Whom to complain?
DD
DD (Vagrant Program)
Problems in
a) Citizen level
receiving/
level
Others:
94

3.28.2 Process Map

Service Name: Safe Home for Women and Adolescent Girls under Order of Safe Custody
Total Steps: 3
Total Personnel : 3
Time : According to court's order
Start
Court orders for the women and

children and young girls who are
under trial to be sent to the Safe
Home for safe custody
Police takes the accused with courts

order to the Safe Home.
P: Court/Police/NGO
T: 1 day
P: Police
T: 24 hours
End
Deputy-Superintendent of the Safe

Home admits the accuseds.
P: Deputy-Superintendent
T: 1 hour
P: Manager
T: 5 days
Report is sent to
higher authority
95

3.29 Name of the Service: Registration and Control of Voluntary

Social Welfare Organizations
1-1.5 months
District/Upazila/Urban Social
Services Office
DD, District
Social Services Office;
USSO (Registration);
USSO

delivery process
Within 10 working days after applying for registration with appropriate documents to
the Upazila Social Service Office, the application is forwarded to District Social
Service Office with recommendation. The District Social Service Office, within 07
working days, takes necessary action regarding the application and conveys to the
applicant about the outcome. The District Social Service Office decides and completes
the registration within 10 working days after getting No Objection Certificate from
NSI.
District/Upazila/Urban Social
Service Office
Time for service

delivery
Clearance certificate regarding the name of the organization;

Security Clearance
Constitution of the Organization
A copy of approved Constitution or Revised Constitution of the Registered
Organization
Inspection Report
Necessary documents
Application, Constitution, Inspection Report
Free of cost
The Voluntary Social Welfare Organization (Control and Registration) Ordinance,

1961 and its Rules of 1962

Whom to complain?
Problems in
a) Citizen level
receiving/
level
Others:
96
Lack of Voluntary Social Welfare Organizations, Clubs, Associations

3.29.2 Process Map

Service Name: Registration and Control of Voluntary Social Welfare Organizations
Total Steps: 11
Time : 1-1.5 months
start
P: President of the organization

Application for registration is submitted along
with organizations first meetings resolution
1
P: DD
T: 7 days
The application is sent to concerned

Social Services Officer for primary
inquiry using prescribed form
2
P: USSO
T: 3 days
Primary inquiry report added with

inquirers opinion is submitted.
3
End
P: DD
T: 7 days
The organization is
provided with a provisional
license based on primary inquiry
report and asked to submit
final documents.
4
Yes
No
P: President of the organization

10
Final documents are submitted by the organization
P: DD
T: 2 day
The signing of organizations

constitution takes place
P: DD
T: 2 day
Yes
P: DD
T: 7 days
6.1
11
A certificate concerning the

organizations registration is
provided to them
The documents and

application are once again
sent to concerned Social
Services Officer for final
inquiry.
No
A copy of the
application/documents are
sent to NSI to fetch their
opinion
P: DD
T: 7 days
Decision about
granting registration is taken
based on the NSIs report and
final inquiry report?
6.2
Report
P: Investigation Officer
Notice is sent to the organization to
ensure that its members are present
during on-the-spot inquiry
P: USSO
T: 3 days
P: SSO
T: 7 days
Final inquiry report is submitted

following on-the-spot inquiry.
8
97

3.30 Distribution of Capitation Grant to Non-Government Orphanages

4 months
Upazila Social Service

Officer

delivery process
Non-government orphanages, desiring to get this service, must have registration under
the Department of Social Services; have at least 10 resident orphans between 6-18
years of age and 100% of their orphans admitted in primary/secondary school. If all
those conditions are fulfilled then 50% of their resident orphans can receive capitation
grants. Eligible Non-government orphanages should submit application in the
prescribed form at the Upazila Social Services Office-addressed to the Secretary,
Ministry of Social Welfare- before 31st of July of every year. The Upazila Social
Services Office forwards the applications by 10th August to the District Social
Services Office, which then forwards it to the Department of Social Services before
15th September. The Ministry holds a meeting; scrutinizes the applications and
approves fund against private orphanages and passes letters concerning such fund
allocation to the Department for necessary action. The Department forwards the letters
to the concerned orphanages. The orphanages then submit bills to the concerned Social
Service Officer, who approves them and draws the expenditure from Government's
treasury through Accounts Office. She then deposits it in her official bank account and
distributes the grants to Presidents/Secretaries of the orphanages as crossed cheques.
Private orphanages
The orphanage must have at least10 orphans of 6-18 years old;

100% enrollment of the orphans in primary/ secondary school
Necessary documents
Document regarding registration of the orphanage
Free of cost
Capitation Grant Allocation and Distribution Policy for Non-Government Orphanage,

2011
Whom to complain?
DD, District Social Service Office/Director (Program)
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
Others:
98
Insufficient care at the orphange;

Insufficient non-formal education and vocational training
Insufficient education and vocational training facility

3.30.2 Process Map

3.30.2 Service Name: Distribution of Capitation Grant to Non-Government Orphanages
Total Steps: 12
Time : 4 months
Start
P:Authorities of the concern orphanage
Application in prescribed form providing

detail information about orphanages
resident-orphans is submitted to local
USSO
P: Social services Officer

T: 15 days
USSO scrutinizes the application and along

with its recommendation forwards it to
District Social Services Office
2
P: Deputy director
T: 15 days
District Social Services Office with its

recommendation forwards the application
to the Department of Social Services.
3
P: Director General
T: 15 days
4
P: Secretary SWM
T: 15 days
No
Ministry, after necessary

scrutiny, ultimately approves
capitation grant.
Finish
Department of Social Services after

scrutinizing the application and attached
documents sends it to the Ministry of
Social Welfare for allocating capitation
grant.
P: Authorities of the
concern orphanage
Orphanage receives
cheque.
12
P: USSO
T: 5 days
USSO distributes
cheque to the orphange.
Yes
11
P: Secretary SWM
T: 5 days
P: USSO
T: 1 day
Ministry sends a letter allocating the

grants to the Department of Social Services.
USSO deposits cheque

received from the Accounts Office in his
current bank account
10
The Department forwards the

letter to District and local
7
P: Director General
T: 5 days
USSO verifies
the bill and after countersigning
sends it to Accounts Office
The selected orphanage submits

bill to USSO against the
received grant.
8
P: USSO
T: 15 days
P: USSO
T: 5 days
99

3.31 Name of the Service: Distribution of Grants to Organizations

Registered under Social Welfare Council

Upazila Social Service Office
1-3 months
Upazila Social Service

Officer

delivery process
Applications are submitted to Social Welfare Council, following its yearly notification
in the month of August in national dailies. After scrutiny by Upazila and District Social
Welfare Council, the applications are forwarded, by December, to National Social
Welfare Council which then takes the final decision.
Recommendation by the National Social Welfare Council
Necessary documents
As per notification
Free of cost
Policy for Distributing Grants to Organizations Registered under Social Welfare

Council
Whom to complain?
Problems in
a) Citizen level
receiving/
rendering service
b) Government
level
Others:
100
Time for service

delivery
Inadequate publicity about Voluntary Organizations;

Lack of people-oriented Voluntary Organizations.
Inadequate personnel & logistics;
Insufficient fund;
Activities of some associations are sometimes not found;
Many pseudo organizations apply for donation

3.31.2 Process Map

Service Name: Distribution of Grants to Organizations Registered under Social Welfare Council
Total Steps: 9
Total Personnel : 3
Time : 1-3 months
Start
Applications are submitted in

prescribed form with required fees
at the Upazila Social Services Office
P: Applicant
1
P: USSO
T: 15 days
Applications are scrutinized and

a list of applicants is prepared.
2
P: Upazila/District Social
Welfare Committee
T: 15 day
After scrutinizing
the applications a primary
list of beneficiaries is prepared.
No
3
End
Yes
The list/applications are sent to the

District Social Welfare Council
District Social Welfare Councils

meeting is announced.
P: USSO
T: 1 days
P: USSO
T: 1 day
P: DD
T: 10-15 days
Reports are sent to

higher authority
P: Upazila/Urban Social
Welfare Council
T: 15 days
District Social
Welfare Council scrutinizes the
list/applications, prepares a proposal
about grants and sends it to
National Social
Welfare Council
5
Yes
No
8
The Upazila Social Welfare Council

distributes the cheques and the Upazila/
City Social Services Office preserves
the documents.
P: Executive Secretary
T: 30 days
National Social Welfare Council

prepares bank cheques based on
allocated grants and sends them to
the District Social Welfare Council.
The bank cheques are sent to the

Upazila Social Welfare Council
P: District Social Welfare Council
T: 15 days
101

3.32 Service Name: Production and Sales of Artificial Limbs

15-30 days
Manager (Production)

delivery process
Applications for prosthetic limbs in the prescribed form along with 50% of its price
can be submitted to the Production Manager of Artificial Limb Production and Sales
Center. Subsequently, the applicant is informed about the delivery date. On that day,
the applicant takes delivery of the prosthetic limb after paying the remaining 50% of
the price.
50% advance payment
Necessary documents
Doctor's prescription
Price of artificial limbs (in BDT)

Above Knee-8006/Below Knee-8885/Through Knee-8513/Crutch-BDT.195/Hearing Aid-2107/The Disabled Person's Rights and Protection Act, 2013;
National Policy on Disability
Whom to complain?
DD, URCPH
(if expected service is not delivered) Director (Institution)
Problems in
a) Citizen level
receiving/
b) Government
rendering service
level
Others:
ERCPH
Artificial Limb Production & Sales

Center
102

3.32.2 Process Map

Service Name: Production and Sales of Artificial Limbs
Total Steps: 2
Total Personnel : 1
Time : 15-30 days
Start
Application for prosthetic limbs with 50% of

its price is submitted to the Production
Manager, Prosthetic Limb Production and
Sales Center and the applicant is informed
about delivery date of the product
Applicant takes delivery of the prosthetic limb

on the delivery date after paying the remaining
50% of the price.
P: Applicant
P: Manager of the Center

T: 15 days
End
103

3.33.1 Service Name: Childcare at Daycare Centers

1 day
Deputy Superintendant

delivery process
Working mothers, who want their 5-9 years old children to be taken care of during
daytime while they are away for work, can apply to the Deputy Superintendent for this
service. The Center's Management Committee approves applications; whereupon the
applicants can leave their children at the Daycare Center daily from 7AM to 9PM.
While the children are in the Daycare Center, they are provided with free-food, preprimary education, sports and entertainment.
5-9 years old children
Necessary documents
Application
Free of cost
Problems in
a) Citizen level
receiving/
b) Government
rendering service
level
Others:
Children Daycare Center
Children Daycare Center, Azimpur,

Dhaka
Whom to complain?
DD,
(if expected service is not delivered) Director (Institution)
104

3.33.2 Process Map

Service Name: Childcare at Daycare Centers
Total Steps : 5
Total Personnel : 3
Time : 1 day
Start
Working mothers submit applications for

daycare facility for their 5-9 years old
children to the Deputy Superintendent of
Daycare Center.
P: Applicant
Application Denied
Centers Management
Committee after scrutinizing the applications
approves admission depending on
availability of vacant seats?
2
No
P: Admission Committee
T: Same Day
Yes
Children are admitted in the Center

3
P: Manager of the Center

T: Same day
End
105

Acronyms and Abbreviations

Acronyms and Abbreviation - DSS
DD
Deputy Director
DG
Director General
DSS
Department of SocialServices
ERCPH
Education, Rehabilitationcentre for Physically Handicapped
FS
Field Supervisor
MGD
Millennium Development Goals
MoSW
NESS
National E-Service System
NID Card
National Identity Card
NSARP
National Strategy for Accelerated Poverty Reduction
NSR
NESS Service Recipient
PWDs
Persons with Disabilities
RMC
Rural Maternity Centre
RSS
Rural Social Services
SPS
Service Process Simplification
SSO
Social Service Office
TIN
Tax Identification Number
UISC
Union Information and Service Centre
UNO
Upazila Nirbahi Officer
UPIC
Upazila Project Implementation Committee
USSO
Upazila/Urban Social Services Office/Officer
USW
Union Social Worker
VAT
Value Added Tax
Process
Start/End
Process Step
Decision
Ovals mark represents the first step and the final step of the process
Squares/rectangles represent a particular step or activity in the process
Diamonds show yes-no decision points

Arrows show the flow, or movement, of the process from one step to the next
P: Performer of the activity; a person, a group of persons, or a system

T: Activity turnaround time
106

List of district and Upazila level offices whose Service Profile Books have been published
Book
Code
Office Name
Directorate/Organization
Ministry/Division
Upazila Level Offices

1/36
Office of the UpazilaNirbahi Officer
.......
Cabinet Division & Ministry of Public Administration
2/36
Upazila Land Office
.......
Ministry of Land
3/36
Upazila Agriculture Office
Department of Agricultural Extension
Ministry of Agriculture
4/36
Upazila Health and Family Planning Office
Directorate General of Health Services
Ministry of Health and Family Welfare
5/36
Upazila Engineer Office, LGED
Local Government Engineering Department
Local Government Division
6/36
Circle/Police Station
Police Headquarters
Ministry of Home
7/36
Upazila Fisheries Office
Directorate of Fisheries
8/36
Upazila Livestock Office
Directorate of Livestock Services
9/36
10/36
Office of the Upazila Women Affairs Officer
Department of Women Affairs
Ministry of Women and Children Affairs
11/36
Upazila Education Office
Directorate of Primary Education
Ministry of Primary and Mass Education
12/36
Upazila Secondary Education Office
Directorate of Secondary and Higher Education
Ministry of Education
13/36
Upazila Family Planning Office
Directorate of Family Planning
Ministry of Health and Family Welfare
14/36
Office of the Upazila Project Implementation Officer
Department of Disaster Management
Ministry of Disaster Management and Relief
15/36
Upazila Food Controller's Office
Directorate of Food
Ministry of Food
16/36
Upazila Accounts Office
Office of the Controller General of Accounts
Finance Division, Ministry of Finance
17/36
Upazila Rural Development Office
Bangladesh Rural Development Board
18/36
Upazila Cooperative Office
Directorate of Cooperative
19/36
Office of the Assistant/Sub-Assistant Engineer, PHED
Department of Public Health Engineering
Local Government Division
20/36
UpazilaAnsar and VDP Office
Bangladesh Ansar and VDP
Ministry of Home
21/36
Upazila Statistics Office
Bangladesh Bureau of Statistics
Statistics and InformaticsDivision
22/36
Upazila Youth Development Office
Department of Youth Development
Ministry of Youth and Sports
Ministry of Fisheries and Livestock
Rural Development and Cooperative Division
District Level Offices

23/36
Office of the Assistant Director (Engineering), BRTA
Bangladesh Road Transport Authority
Road Transport and Highways Division
24/36
Regional Passport Office
Directorate of Passport and Immigration
Ministry of Home
25/36
Office of the Executive Engineer, PWD
Public Works Department
Ministry of Housing and Public Works
26/36
Office of the Executive Engineer, Roads and Highways
Roads and Highways Department
Road Tansport and Highways Division
27/36
Office of the Executive Engineer, PDB
Bangladesh Power Development Board
28/36
Rural Electric Society
Bangladesh Rural Electrification Board
29/36
Sub-regional Office, Directorate of Narcotics Control
Department of Narcotics Control
Ministry of Home
30/36
Office of the Executive Engineer, BWDB
Bangladesh Water Development Board
Ministry of Water Resources
31/36
District Information Office
Directorate of Mass Communication
Ministry of Information
32/36
District Employment and Manpower Office
Bureau of Manpower, Employment and Training
Ministry of Expatriates' Welfare and Overseas Employment
33/36
Industry Help Center, BSCIC
Bangladesh Small and Cottage Industry Corporation
Ministry of Industries
34/36
District Sports Office
Directorate of Sports
Ministry of Youth and Sports
35/36
Islamic Foundation, District Office
Islamic Foundation, Bangladesh
Ministry of Religious Affairs
36/36
Office of the District Children Affairs Officer
Bangladesh Shishu Academy
Ministry of Women and Children Affairs.
37/37
Citizen Services Information Map (36 Directorates/Organizations)
Power Division
107

Service Profile Book DSS Engilish Version

Încărcat de

Informații document

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Service Profile Book DSS Engilish Version

Încărcat de

Drepturi de autor:

Formate disponibile

Department of Social Services

Name of the Department : Department of Social Services

Department of Social Services

Planning and Research

Design & Print:

Muhammad Musharraf Hossain Bhuiyan

Md. Abul Kalam Azad

Service Profile: Department of Social Services

Nasima Begum, Ndc

Department of Social Services

3.1 Service Name: Rural Social Services (RSS) Program

3.2 Service Name: Rural Mothercare Centre (RMC) Program

3.5 Service Name: Microcredit Program for Residents of Ashrayan/Abashan Project.

Department of Social Services

3.6 Service Name: Medical Social Service Program

3.7 Service Name: Old-Age Allowance Program

3.8 Service Name: Allowance Program for Destitute PWDs

3.9 Service Name: Stipend Program for Students with Disabilities

3.12 Service Name: Livelihood Development Program for Transgenders

3.15 Service Name: Honorarium Program for Freedom Fighters

Department of Social Services

3.19 Service Name: Protection Program for Vulnerable Children

3.26 Service Name: Probation & After Care Program

3.30 Service Name: Distribution of Capitation Grant to Non-Government Orphanages

Department of Social Services

3.32 Service Name: Production and Sales of Artificial Limbs

3.33 Service Name: Childcare at Daycare Centers

4. Acronyms and Abbreviations

5. Service Profile Books' list

Department of Social Services

Department of Social Services: Profile

Department of Social Services

Profile of Department of Social Services

Department of Social Services

Ministry of Social Welfare

1.2 Introduction to the Department:

Department of Social Services

Department of Social Services

1.3 DSS' Organogram:

Director General (DG)

Social Services Officer-2

Social Services Officer-6

Social Services Officer-1

Department of Social Services

1.4 District Level Offices:

Rjv mgvRmev Kvhvjq

District Social Services Office

Designation of the office chief

Deputy Director (01)

Assistant Director (01)

Social Service Officer

Junior Accounts Officer (01)

Upper Division Assistant (01)

Assistant Accountant (01)

Office Assistant cum

Office Facilitator (03)

* The number of personnel may vary according to categories of districts

Department of Social Services

1.5 Upazila Level Offices:

DcRjv mgvRmev Kvhvjq

Upazila Social Services Office

Designation of the office chief

Upazila Social Service Officer

Upazila Social Service Officer (01)