Shahid Malik Final Project Report

Chapter 1
Gathering and analyzing information
SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS
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1.1 Introduction to the organization

Restaurant
A restaurant prepares and serves food and drink to customers in return for money. Meals
are generally served and eaten on premises, but many restaurants also offer take-food
delivery services. Restaurants vary greatly in appearance and offerings, including a wide
variety of the main chefs cuisines and services models.
Name of the organization
Shangrila Cuisine Restaurant & Function Halls
1.2 Shangrila branches in Multan
1. Shangrila chines
2. Shangrila cuisine
3. Shangrila barbeque
4. Shangrila village
1.3 Total number of hotels
There are 117 Shangrila hotels in 65 countries of the world.
1.4 Owner
Giovanni Angelini
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1.5 Name of countries in Asia Pacific region

1. Pakistan
2. India
3. China
4. Hong Kong
5. Russia
6. Indonesia
7. Japan
1.6 Regional office in Asia pacific region
Hong Kong
1.7 Number of employees
The total number of employees is 35845
1.8 Introduction to Shangrila in Multan
There was need to introduce five star restaurant in Pakistan then some countries
focused to achieve this goal. These cities were Islamabad, Lahore, Karachi and Multan these
branches which are fulfilling the standard of IHG. This Shangrila branch of Multan is
furnished. And being run by S.A.Hameed. It is well-organized company, which is fulfilling
the requirement of the customer and further trying to satisfy them. It was established in
october 2008 in Multan and it is located at 9 number chungi Bosan road Multan Pakistan.
Besides the health environment it is fully equipped with a most modern desining of furniture,
setting of light, beautiful ties, color photographs shown very conceivable styles. Dining
rooms are perfectly equipped with stylish and decent furniture, mirror lightening, beside
lightening, closets and wardrobes, wall lights, standard lamps.
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1.9 Number of dining rooms

There are Six (6) rooms in SHANGRILA
1.10 Number of banquet halls
There are three (3) banquet halls in SHANGRILA
1.11 Number of meeting rooms
There are three (3) Meeting rooms in SHANGRILA
1.12 Number of Restaurant
There are three (3) Restaurants in SHANGRILA
1.13 Number of staff
Total number of consisting staff is 30 persons.
1.14 Main departments and their heads
1. F.O (front office)
2. Sales and Marketing
3. Finance
4. Engineering
5. F & B (Food & beverages)
6. HRD (Human recourse department)
F.O Manager
Sales Manager
Finance Manager
C.E (chief engineer)
F & B Manager
HR Manager
1.15 Food & beverages

It has three sections
1. Executive chef
2. Service staff
3. Stewarding dishwashing
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1.16 Human resource department

It has two sections
1. HRD office
2. Security and safety
1.17 The organizational structure
This system is made by the MD who takes reports from the GM of the organization. It is
duty of G.M to handle different departments and take report from them. There are different
departments which performing different function under the supervision of G.M each
department has head, which show their performance to G.M and G.M reports to M.D.
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1.18 Hierarchy of the organization

Chairman
Managing
Director
General
Manager
Accounts
Manager
Finance
Manager
IT
Manager
Purchase
Manager
Food &
Beverage
Room
division
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1.19 Delivery system

The delivery system of Shangrila deals in different manners.
Reservation of dining rooms
Reservation of banquet halls
Reservation of meeting rooms
Online ordering for home function
Front
office
anager
Executive
house
eeper
1.20 Rooms
There are thirty four rooms in Shangrila which are supervised the F.O department
1.21 Category of rooms
Conference rooms
Dining rooms
Banquet halls
1.22 Rates
Conference room
Dining room
Banquet hall
PKR 3500-5000
PKR 7000
PKR 1000-25000
1.23 Complementary services /free

Pick & drop
Internet
1.24 Banquet halls
There are three banquet halls in Shangrila, which are supervised under the F&B
department.
1.25 Categories of banquet halls
Zainab Mahal
Fatima Mahal
Maroam Mahal
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1.26 Capacity of halls

Zanaib Mahal and Fatima Mahal have setting with stage in theater style they have
capacity of 500 persons both of these halls have partitioning but if one hall is not enough to
full fill the requirement of the customer then partitioning can be replace and both halls
combine to make a single one.
Mariam Mahal has theater style with stage and round table sitting the hall has capacity of 500
persons.
1.27 Dimension of halls
Zanaib Mahal has width of 46 and length of 81 height 0f 9
Fatima Mahal has width of 24 and length of 54 height of 9
Mariam Mahal has width of 40-9 and length 51-7 height of 15
1.28 Rules and charges of halls
The management of Shangrila takes (7-8) hours to prepare the halls for the customers
there are two types of customer one from from the company and other is not from any
company . 50% advancement should be taken if the person is not from any company. If the
customer do not come but if they come and attend it then have to given full payment.
If the halls were booked from the company side then no 50% charges will be taken but at the
end the bill will be sent to the company, whether they come or not, if food was not prepare in
both cases then they have to pay just for hall rent. Different menus are given to thee persons
according to their demand e.g. if there are three dishes then 300 per persons, if there are four
dishes the 400 per persons and etc.
Rate of Zainab Mahal is RS 25000/+tax
Rate of Fatima Mahal is RS 15000/+tax
Rate of Mariam Mahal is RS 10000/+tax
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1.29 Meeting Rooms

There are three meeting rooms in Shangrila, which are supervise under the F&B
depatmenr, but out of these six meeting rooms five area in operation and one is not in use due
to some reasons.
1.30 Categories of meeting rooms
Rukn E- Alam
Abdali
Qasim
1.31 Capacity of rooms
Rukn-E-Alam has capacity of fifty (50) persons.
Abdali has capacity of forty (40) persons.
Qasim has capacity of thirty (30) persons.
1.32 Dimension of meeting rooms
Rukn-E- Alam has width of 22-8 and length of 31-8 height 9-9
Abdali rooms has width of 22-2 and length of 31-8 height of 9-3
Qasim rooms has width of 15-6 and length of 23-3 height 9-1
The management of Shangrila take (7-8) hours to prepare the meeting rooms for the
customers there are two types of customers one form the company side and other is not from
any company 50% advance payment should be taken if the person is not from any company.
If the customer does not come but refreshment has been prepared for them then have to pay
for refreshment also but if they come and attend it then have to give full payment.
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If the meeting rooms were booked from the company side then 50% charges will be taken but
at the end the bill will be sent to the company, whether they come or not. If refreshment was
not prepared in both cases then they have to pay just for the meeting.
Rate of abdali room is RS 5000/+tax
Rate of zakaria room is RS 4500/+tax
Rate of Qasim rooms is RS 3500/+tax
1.33 Purpose
Internet provided facility to user that anyone can get access from any corner of the
world.The proposed system is a web based system. All the important data will be properly
organized and will be processed from required output to provide timely information proposed
system will perform all the activities described in the existing system and provide necessary
information with accuracy and efficiency.
The scope of proposed system is providing flexible, web based reservation system. The
system will provide facility to get reservation of banquet halls, meeting room, conference
rooms and online ordering of menus. At the time of reservation you have to ensure pay full
amount to confirm the reservation, and in case of meeting rooms they have to pay the 50%
amount to confirm the reservation.
It also provides user friendly facility to get help, how to use the Shangrila reservation system
to reserve their demands.
The system facilitate the customer to make reservation request from any place, by using their
web browser and have no need to go to the offices they have only to get connected with the
online website of the Shangrila Multan.
1.34 Scope
Objective means the goals that one have in his mind when doing something. Here are the
main objective of the purposed system are listed on behalf of the customer.
Customer has no need to get to the office for reservation of their demands.
Customer has not to wait for the staff to make queries and waste a lot of time.
Customer can get connected to the system from any place whether there is office is
present or not.
The purposed system is so much used friendly that easily usable by any internet user.
The purposed system is more appealing to customer that what he/she wants can get
easily from accessing the server`s data thorough internet.
The charges for accessing the server`s database are less than the time wastage to go to
the office and make and wait for phone calls.
The system will prove the option of reservation according to the choice of different
categories. The reservation of different categories like meeting rooms, and ordering of
menus for their functions can be done through internet
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It will show different types of different categories and all different types have
different characteristics.
The organization can get more turn over and more customers with populating this
system on internet.
The organization can facilitate more customer by saving the time and costs on the
reservation at office.
This system can acts as a advertisement agent

1.35 The scope of purposed system
Scope defines the boundaries and the area in which one is doing something the scope
also defines what is inside the project implemented and what is outside the project not
implemented. Here are the lists of what is implemented and what / why is not implemented.
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1.36 Use case diagram of customer
Register
Login
Online Order Menus

View/different Menus
types
View meeting room

information
User
View banquet hall

information
Banquet hall
reservation
Database meeting hall

reservation
View help
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1.37 Use case description of customer

Log in use case
Use case name
User name
Description
This is used for customer to login to his account
Actor
Customer
Pre condition
This software is currently in running position
Normal flow of events
Customer enters his correct id and password and click on login.

Otherwise error message.
Customer successfully login.
Post condition
Logout use case

Use case name
Logout
Description
This is used for customer to logout to his account
Actor
Customer
Pre condition
Customer should be login
Customer clicks on login menu and then select logout option.
Post condition
Customer successfully logout.
View/ delete reservation use case

Use case name
View/ Delete reservation of menu and halls
Description
Actor
This is used for administrator to view / delete menu & halls

Reservation
Administrator
Pre condition
administrator should be login
Administrator clicks on view reservation of menu & hall and then enters
all required information correctly and clicks view/delete. otherwise
error message
View /Delete menu and hall successfully.
Post condition
View customer use case

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Use case name
View customer
Description
This is used for administrator to view customer.
Actor
Administrator
Pre condition
Administrator clicks on view customer menu and then enters all the
required information correctly and clicks view. otherwise error message.
View Customer successfully.
Post condition
Add category use case

Use case name
Add new category
Description
This is used for administrator to add category.
Actor
Administrator
Pre condition
Administrator clicks on add new category menu and then enters all the
required information correctly and clicks add .otherwise error message.
Add new category successfully.
Post condition
1.38 Features of purposed system

User friendly
System is user friendly for its applying screens those helps themselves to the user to use
the system. Only need of the user is to select an option and press a button.
Efficiency
The system is more efficient due to convert the load on the offices to the website for
reservation and improves overall performance of existing system.
Data security
The required for decision making is highly sensitive and valuable therefore reliability of
proposed system is secured by giving regular and guaranteed services to user.
Time factor
The required quires and reports can be produced very quickly.
Accuracy
The system will provide accurate information, needed for decision making. It will ensure
efficient and accurate record keeping.
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Flexibility
The system allows for changes and amendments to incorporate future requirement of the
management.
Productivity
Significant reduction of clerical staff will lead to much improved staff productivity.
Reliability
The new system is more reliable than existing system one, due to its accuracy and
security so that timely decision may be possible.
Performance
The proposed should reduce the time and efforts required to retrieve information. It
should have the capability to answer various queries instantly and efficiently.
Minimum redundancy
The proposed system controls the redundancy. This means the files are designed in such
a way that minimum data is duplicated in the files.
Comprehensive data base
The proposed system have comprehensive data base in which facilities of various
queries and reports are available.
Menu driven is provided in the proposed system. Hence it is easier to operate. Serene guides
the operator through to perform various tasks.
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Chapter 2
Planning the project
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Methodology
Methodology mean what methods are used to in the developing the project and how it is
completed according to the method.
2.1 Available methodology
The traditional approach
A traditional phased approach identifies a sequence of steps to be completed. In the
"traditional approach", five developmental components of a project can be distinguished (four
stages plus control):
Typical development phases of an engineering project

1. initiation
2. planning and design
3. execution and construction
4. monitoring and controlling systems
5. completion
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2.2 Chosen methodology

Traditional methodology is chosen because it is easily available too easy than others.
2.3 Work plan

Sr#
Task name
Duratio
n
20
days
Analysis
1
Start
2
December
Finish
22
December
Requirement Gathering
15
days
23
December
6
January
Documentation
10
Days
6
January
16 January
Designing
5
days
17
January
22
January
Configuration
10
Days
23
January
03
February
Testing
5
Days
04
February
09
February
Implementation
15
Days
10
February
25
February
Installation and Running
5
Days
26
February
2.4
Project
02
March
Structure
Tools
PHP
Using Reasons
For making interface and coding.
My SQL
To keep the record of Customer and their details also for

maintaining Customer personal data for appointment request.
MS Word
For ERD Diagram, For Use Case diagram, System Sequence

Diagram, Sequence Diagram.
MS Word
For Establish and Maintain Documentation.
CSS
For style.
Java Script
For handle events and form validation.
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Dream weaver For making interfaces/front-end and admin panel.

CS6
HTML
For front end page management.
2.5 Team structure
This project is team project not individually.
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Chapter 3
Designing the project
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Introduction
A restaurant prepares and serves food and drink to customers in return for money. Meals
are generally served and eaten on premises, but many restaurants also offer take-food
delivery services. Restaurants vary greatly in appearance and offerings, including a wide
variety of the main chefs cuisines and services models.
3.1 Purpose
Internet provides a facility to user that anyone can get access from any corner of the
world.The proposed system is a web based system. All the important data will be properly
organized and will be processed from required output to provide timely information proposed
system will perform all the activities described in the existing system and provide necessary
information with accuracy and efficiency.
The scope of proposed system is providing flexible, web based reservation system. The
system will provide facility to get reservation of banquet halls, meeting room, conference
rooms and online ordering of menus. At the time of reservation you have to ensure pay full
amount to confirm the reservation, and in case of meeting rooms they have to pay the 50%
amount to confirm the reservation.
It also provides user friendly facility to get help, how to use the Shangrila reservation system
to reserve their demands.
The system facilitate the customer to make reservation request from any place, by using their
web browser and have no need to go to the offices they have only to get connected with the
online website of the Shangrila Multan.
3.2 Scope
Objective means the goals that one have in his mind when doing something. Here are the
main objective of the purposed system are listed on behalf of the customer.
Customer has no need to get to the office for reservation of their demands.
Customer has not to wait for the staff to make queries and waste a lot of time.
Customer can get connected to the system from any place whether there is office is
present or not.
The purposed system is so much used friendly that easily usable by any internet user.
The purposed system is more appealing to customer that what he/she wants can get
easily from accessing the server`s data thorough internet.
The charges for accessing the server`s database are less than the time wastage to go to
the office and make and wait for phone calls.
Page
3.3 Sequence diagrams of administrator
: Administrator
Browser
1:
Admin Page URL
2:
Return Admin Page
3:
Admin Login
Page
Storage
Enter Usermail And Password
4:
Get Data
5:
Verification
6:
If Not Verified
7: After Verification Return Admin Page
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3.4 Sequence diagram to login
Login
Member
Change Password
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3.5 Sequence diagram of view customer
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3.6 Database
A data base is collection of data which is organized in such a way that each piece of data
available to those who need it and with minimum duplication of data.
Another definition in term of data base may be as A data base is a collection of data
organized so as to minimize redundancy and maximize access.
3.7 Advantages of data base
1. Minimal redundancy
2. Consistency of data
3. Data integrity
4. Sharing of data
5. Ease to application development
6. Uniform security, privacy and integrity controls
3.8 Constraints
These are condition that obey database.
3.9 Entity
Any object of concept identified by an enterprise that exists independently and about
which it is necessary to store data. It may be anything like a person, a place, an event or
concept or an object.
3.10 Attributes
An attribute is characteristics or property of an entity that is of internet to the
organization. For example student is an entity, its attribute mostly may be student roll
number, name, address marks, etc.
3.11 keys
A key is distinct for each individual entity in an entity set. Key attribute are the attributes
whose values are uniquely identified and do not exist again.
3.12 Super key
A super key is an attribute or set of attributes that uniquely identifies an entity for
example student_id is a super key because it can be used to identify each student uniquely.
3.13 Candidate key
A Candidate key is a super key such that no proper subset of its attributes is itself a super
key.
3.14 Primary key
The primary key is successful candidate key the one actually chosen. It may be a single
attribute or composite key. The term secondary key is used to mean alternate key but
secondary key usually means an attribute or set of attribute whose values not necessarily
unique are used as a mean of accessing records.
3.15 Foreign key
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A foreign key is an attribute or combination of attributes of an entity that is primary key

of another entity.
3.16 Composite key

If the key consist of more than one attribute for unique identification then it will be
called as composite key.
3.17 Normalization
A relation is in specified normal form if it satisfied the set of requirements or constraints
of that form. The major concept used from the relation data model, used in the developing the
conceptual model in this system, is normalization process. Infect normalization process is
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Process of grouping the data elements. Its simplest definition will be The process of
converting complex data structure into simple stable data structure.
Anomalies are the errors or inconsistencies that may result when a user attempts to update a
table that contains the redundant data. There types are anomalies are insertion, deletion and
the modification. So another definitions of normalize will be;
Normalization is process through which we remove insertion, deletion and updating of
anomalies of the data base.
3.18 First normal form (INF)
A relation is in first normal form if every cell or table must contain an atomic value
3.19 Second normal form (2NF)
A relation is second normal form if it is in first normal form and every non-key attributes
fully functionally dependent on the primary key.
3.20 Third normal form (3NF)
A relation is in third normal form if and only if it is in second normal form and no nonkey attribute is transitively dependent on the primary key. It is also stated as A relation in
third normal form, if it is in second normal form and no transitive dependencies exist.
3.21 Database tables
The following tables are maintained to fulfill the requirements of proposed system. The
table name and field name with its type are also given blew with description of each. The
primary key is identified by the symbol of key with that attribute.
Login
Menu Structure
Menus
Page
Menu price
Order user
Page
User category
3.22 Entity relationship diagram
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Chapter 4
Development and implementation
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Development and implementation

The process of transferring the proposed system into an executable program according to
design specification is called development.
The conversion of manual processing system into a computerized system requires the
development of computer program that consist of a convenient framework of steps.
The most complicated and time consuming job of development phase is code; debug and test
and hence has to do appropriate job according to the input and output requirement of the
system to give better compatibility with proposed system.
The process of assuring that the system is an operational and then allowing user to take over
its operations for the use and evaluation is called implementation.
From the technical point of view the implementation is crucial step, which simply involves
creating compatible files, training the operating staff and installing the hard ware. After the
implementation performance of the system is also evaluated.
Development and implementation phase can summarize as collection of the following steps.
1. Development of computer programs
2. Implementation and testing of computer program.
3. Training personnel
4.1 Development
The development phase has been divided in the following steps.
4.2 Tool selection
Many problems are faced while understanding the working of existing system. Then
thought about the compatibility of different software packages or languages with the solution
of the problems, including PHP and Mysql. Hence after long careful consideration, it is
decided that windows XP is operating system of choice where computers are concerned as a
single user or multi user machines. It is decided to develop the management system of
Shangrila cuisine for this operating system. In order to develop the soft ware, Mysql4 is used
to develop the back end while PHP Wamp Server technologies are used to develop the
program interface and user interface that is front end programming languages that is
becoming the language of choice for programs that need to run efficiently and accurately,
PHP has evolved into an extremely powerful application development too, takes a lot of
complexity out of programming for the windows environment.
4.3 Program coding
The process of conversion of the of the algorithm steps into the instructions according to
some specified programming language is called coding. The following terms of action are
adopted for writing well structure programs.
1. The programs module should be simple and straight forward.
2. The data names and labels used should be relevant and meaningful.
3. All the inputs, outputs data statement and program specifications should be in their
respective groups so that users can feel easy to update and error detection.
4.4 Testing of software

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The objective testing the software is to determine whether the software satisfies the
requirement of the user or not. It will surely not satisfy some requirement s if it still contains
errors. Testing is done throughout system some of them are explained blew.
4.5 System testing
This is applied on the software to ensure that the software has been operated according to
its desired requirement or not. In case of software failure, all necessary changes have to be
done in software in order to get required results. This test checks the size and structure of data
fields using actual data and also flow of test data.
4.6 Unit testing
In unit testing each and every module of the software has been tested independently from
the other using test data. This test is actually conducted to find errors like calculations. Data
formats, I/O comparisons and so forth.
4.7 Testing strategies
There are two strategies adopted mostly for the system testing, which are as follows.
1. Code testing
2. Specification testing
4.8 Code testing
In code testing the logic of entire software has been tested and results are checked in time
and again to ensure 100% success during its run.
4.9 Specification testing
In this strategy, first the software specification is examined as what the software should
do and how it does under various conditions. Then different test cases have been developers
and each of them is applied to confirm the performance of the requirements.
4.10 Implementation
There are several implementation options available that will reduce the risk of any
mishap in the new system. There are five methods for implementation
1. Direct implementation
2. Parallel implementation
3. Pilot implementation
4. Modular prototype implementation
5. Distributed implementation
4.11 Direct implementation
In this method of implementation, manual system is entirely replaced by the system.
Then the presently working system is abandoned end the new system becomes complete
operational on the real world.
4.12 Parallel implementation
This method allows us to compare the manual and newly engineered system both
systems run simultaneously: merits and demerits of both are observed. If new system five
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some faults then these are removed while the old system continues to run. The old system
abandon, if new system is working properly.
4.13 Modular prototype
This approach of implementation uses the building of modular, operational prototype to
change the old manual system to newly computerized system is gradual manner.
4.14 Distributed implementation
This type of implementation refers to a situation in which many installation of the
system are contemplated, as is the case in banking.
4.15 Adopted implementation
Keeping in view all the five methods of implementation, parallel implementation
methods seems to be most suitable in this case because it is the safest in case of losing any
record as any record as any record lost in the computerized system will be available in the
register that are maintained manually.
4.16 Training personal
Training personal is the most frequently overlooked aspect of system implementation.
The development of that newly computerized system is responsible for that. The personal
often hesitate to face something new also with so many fears of technology. No matter how
good a system is. It will be useless if people are not able to use. Hence a good training must
be planned carefully to overcome such natural fears and hesitations.
This software is quite user friendly, so any authorized person can obtain the required
information efficiently from the database after only a few hours of training and practice.
However the comprehensive lectures provide better understanding about this new system. But
the documentation will provide a lot of help to understand the software.
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Chapter 5
User guide
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5.1 About us
Page
5.2 Main page
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5.3 Login
Page
5.4 Menus
Page
5.5 Registration form
Page
5.6 Admin
Page
5.7 Create account
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Chapter 1

Gathering and analyzing information

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.1 Introduction to the organization

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.5 Name of countries in Asia Pacific region

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.9 Number of dining rooms

1.15 Food & beverages

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.16 Human resource department

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.18 Hierarchy of the organization

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.19 Delivery system

Reservation of banquet halls

Reservation of meeting rooms

Online ordering for home function

1.23 Complementary services /free

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.26 Capacity of halls

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.29 Meeting Rooms

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

This system can acts as a advertisement agent

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.36 Use case diagram of customer

Online Order Menus

View meeting room

View banquet hall

Database meeting hall

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

1.37 Use case description of customer

This is used for customer to login to his account

This software is currently in running position

Normal flow of events

Customer enters his correct id and password and click on login.

Logout use case

This is used for customer to logout to his account

Customer should be login

Normal flow of events

Customer clicks on login menu and then select logout option.

Customer successfully logout.

View/ delete reservation use case

View/ Delete reservation of menu and halls

This is used for administrator to view / delete menu & halls

administrator should be login

Normal flow of events

View customer use case

Use case name

This is used for administrator to view customer.

administrator should be login

Normal flow of events

Add category use case

Add new category

This is used for administrator to add category.

administrator should be login

Normal flow of events

1.38 Features of purposed system

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS

SHANGRILA CUISINE RESTAURANT & FUNCTION HALLS