Infrastructure

Automation
Platform

Overview
Todays digital enterprise demands an agile and programmable infrastructure, making
the traditional responsibilities of providing continuous and reliable operations extremely
complex. Businesses across the world are burdened with the fixed costs of maintaining
their IT infrastructure. Despite spending large percentage of IT budget towards
maintenance, infrastructure incidents and problems still occur causing system failures
and downtime. In an age where continuous availability and reliable operations are a given,
such incidents are very detrimental to the brand reputation of a business and has direct
implications on the top line.

Leveraging advancements in analytics and automation in the IT infrastructure world

Traditionally, analytics has been associated strongly with passive data collection activities like reporting, performance
monitoring and dashboards. This is called descriptive analytics, which mainly focuses on what happened in the
past. But advanced analytics, based on data science principles and methodologies, goes much further. This is known
as prescriptive analytics. It helps you tackle complex business challenges and provides benefits much beyond the
scope of conventional analytical technologies.

Infrastructure Services Analytics Maturity

DESCRIPTIVE

DIAGNOSTIC

PREDICTIVE

PRESCRIPTIVE

What
happened?

When did it
happen?

When is it
likely to
happen?

What should I
do about it?

Reporting and
Monitoring

Defect
Corrections

Predicting
Device
failure

Track and
optimize
maintenance

Where most of the organizations are right now?

Advanced analytics has been the fastest-growing segment (at 12.4% in 2014, source: http://www.gartner.com/
document/3090420) in BI & analytics as organizations continue to move ahead in the analytics maturity curve from
descriptive and diagnostic analytics into predictive and prescriptive analytics. Organizations can adopt advanced analytics
in a number of ways, with different use cases calling for different analytic approaches.
Service providers indicate they will continue to increase investment in automation and analytics. Research indicates that
many leading providers are already enjoying significant improvements in the productivity and efficiency of FTEs
for example, incidents managed per FTE.

How Mphasis helps?

Mphasis has conceptualized and developed an intelligent infrastructure automation platform running on prescriptive
analytics that not just predicts but also delivers decisions. The solution combines prescriptive analytics with robotic
process automation to provide automated solutions to all kinds of infrastructure incidents.

Servers
(Phy/Virt)

OS &
Virtualization

IT Landscape

Action

Virtual fix

Predictive
Analytics

Service Request

Autonomics

Storage
(BUR)
Network &
Voice

786
Automation
objects

InfraGraf

IVR

Virtual
Engineer

Datacenter - AutoPatch :
Agent less patch
deployment tool; 100%
success rate on patching

Logs

Reactive

Alerts

Monitoring

Databases

Automation Objects

Service Desk

SDP governance

ITSM

Machine
Learning

Datacenter - UDoctor :
Database Self-healing
Tool; up to 70% reduction
in human effort

CMDB

Work Place Services AutoMigrate : Self install &

migration tool kit

Dashboards, Reporting

Our solution is a multi-layered framework with automation at the core of each component
InfrGrafTM: A powerful machine learning and graph theory algorithms based tool predicts stand-alone as well as chain of
events and incidents. These are related to system warnings, failures, outages, availability and sub-optimal performances.
Automation engine: A self-managing computing model based tool diagnoses all the predictions, maps the corresponding
resolutions and trigger them. The intelligent system constantly evolves to improve resolution time and reduce effort.
Automation artifacts: A library of automated solutions, created from 4000 man months of R&D effort, facilitate
intelligent self-healing, propel the autonomics engine and acts as the brains of the Virtual Engineer.
Service Delivery Platform: A best-in-class service management platform connecting processes,
tools and infrastructure provides overall governance to the solution.

Benefits over traditional approach

Increased efficiency: Replaces system administrators with a smart machine; works 24/7, like a colleague on duty
Knowledge-based automation: Implementation of complex machine learning and Artificial Intelligence techniques
Evolving intelligence: The operational knowledge of the IT experts is captured in slim, modular and reusable knowledge
items (KIs) which enable automated resolution of incidents
Self-scalable: Knowledge items and decision tree evolve constantly based on usage
Cost and Effort Saving: Automated incident resolution drastically reduces manual effort and drives cost savings
Device health prediction Track device health and criticality to predict failures by establishing interdependencies
Resource Optimization Intelligent view of the landscape allows for prioritization of work and optimal use of resources
Preventive Maintenance Near-elimination of unplanned downtimes and system failures

Use Cases
The intelligent infrastructure platform generates accurate device data that is analyzed using a portfolio of data science
tools and techniques. This results in enterprise insights that can help solve complex business problems and serve as
critical decision-making inputs in areas like resource optimization, capacity management, preventive maintenance etc.
The solution can hence be customized and applied to a host of use cases, depending on the data being analyzed.
Some examples that affect most firms are given below:

Service
Contract
Design

Device health
Prediction

Capacity
Management

Incidence
Management

Preventive
Maintenance

Process
Restructuring

Automation

Resource
Optimization

Spare Part
Management

About Mphasis
Mphasis is a global Technology Services and Solutions company specializing in the areas of Digital and Governance, Risk & Compliance. Our solution
focus and superior human capital propels our partnership with large enterprise customers in their Digital Transformation journeys and with global
financial institutions in the conception and execution of their Governance, Risk and Compliance Strategies. We focus on next generation technologies
for differentiated solutions delivering optimized operations for clients.

For more information, contact: marketinginfo@mphasis.com

USA

460 Park Avenue South

Suite #1101
New York, NY 10016, USA
Tel.: +1 212 686 6655
Fax: +1 212 683 1690

226 Airport Parkway

San Jose California,
95110 USA

UK
Mphasis
88 Wood Street
London EC2V 7RS, UK
Tel.: +44 20 8528 1000
Fax: +44 20 8528 1001

INDIA
Bagmane World Technology Center
Marathahalli Outer Ring Road
Doddanakundhi Village
Mahadevapura
Bangalore 560 048, India
Tel.: +91 80 3352 5000
Fax: +91 80 6695 9942

VAS 2/12/15 LETTER SIZE BASIL 3755

USA

www.mphasis.com
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