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FM
DWG NO.
REVISIONS
REV
DESCRIPTION
00 INITIAL RELEASE
SIGNATURES REQUIRED
PRINT NAME
TSG REPRESENTATIVE
CELL LEAD
REPAIR SUPERVISOR
OTHER(________________)
TSG TECHNICIAN
Pete
Cortese
ENG
PETE CORTESE/
PAUL COLLINS
DATE
4/09
SIGNATURE
PAUL COLLINS
DAVID MIKEL
KEVIN KING
DATE
4/09
APPLICABLE DOCUMENTS:
SERVICE MANUAL: 271885-SM
FRAMINGHAM, MA 01701-9168
DESCRIPTION
Companion 3 Multimedia Speaker System
Troubleshooting Tips
SIZE
A
FSCM
32108
CLASS
FM
DWG NO.
REV
271885-TT
01
PAGE 1 OF 3
Troubleshooting Tips
Companion 3 Multimedia Speaker System
Refer to the Companion 3 Multimedia Speaker System service manual reference number 271885-SM
for schematics, PCB layouts and parts lists located on service web site.
Preventative Repair Measures
Note: Perform the following on all units returned for repair.
Product
Companion 3
Check
Four capacitors must be
replaced on all systems built
before DOM 5315, and
regardless of symptom.
Action
Replace C316, C317, C318 and C319 with part
number 286499-104. This change will prevent
possible DC offset voltages due to a cracked
capacitor. Refer to Service Bulletin: 271885-B3 and
the Companion 3 Service Manual part number
271885-SM for disassembly/assembly.
Companion 3
Companion 3
Troubleshooting Tips
Product
Companion 3
Symptom
Intermittent
Power
Check
Either J308 or the
control pod itself can
be defective
Companion 3
Intermittent
Power
Check J1
Framingham, MA 01701-9168
SIZE
A
FSCM
32108
CLASS
FM
Action
Use a test control pod to identify if whether
the problem is with the customers control
pod or the connector J308. If the test control
pod works, the problem can be identified as
the customer having a defective control pod.
If the control pod does not fix the problem,
J308 is the failed component. J308 is not
repairable. The module assembly would
have to be replaced. Refer to the Service
Manual for the module assembly part
number.
Sometimes J1 is not seated properly and
may become intermittent. If J1 is
intermittent, the cable may need to be
replaced or reseated.
DWG NO.
271885-TT
SHEET
2 of 3
REV.
01
Symptom
No Audio
Check
Check U301
Action
Check pins 6 and 20 for 15Vdc. If the 15Vdc
is not present, then check all other power
supply voltages. If the power supply
voltages are present, inject a 1KHz signal
into J302. Check pins 14 (right in) and 15
(left in) and then pins 17 (right out) and 21
(left out). If audio is coming in and nothing is
going out, replace U301
Companion 3
No Audio
Companion 3
No Bass
Check U3
Companion 3
Intermittent
Audio from Left
or Right
Speakers
Check J307
Companion 3
No Power
Check F1
Companion 3
No Power
Check the
transformer
Framingham, MA 01701-9168
SIZE
A
FSCM
32108
CLASS
FM
DWG NO.
271885-TT
SHEET
3 of 3
REV.
01