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QUALIFICATIONS
Office Administration Customer Service Retail Sales
EXPERIENCE
TRUST CLERK
FIRST NATIONAL BANK OF HUNTSVILLE
HUNTSVILLE, TX
MARCH 2014-PRESENT
Produce board reports for monthly board meetings; create and manage clients account files; assist trust
officers with client paperwork and correspondence; use accounting and banking software daily; balance
reports daily; check stocks and record monthly for reports; help manage note and loan accounts; send out
monthly, quarterly and yearly statements; assist clients by making them appointments with officers and
answering basic trust questions; greet and welcome clients when they have appointments/walk-ins;
perform administrative duties like ordering supplies and filing; participate in bank-related functions.
SALES ASSOCIATE/ASSISTANT MANAGER
JS HALLMARK
LAWTON, OK
AUGUST 2013-MARCH 2014
Completed morning reports when needed-including managing deposits, receipts and daily paperwork;
managed the sections given to by upper management; trained new staff and helped them garner their
knowledge on certain subjects throughout the store; managed till daily as well as nightly paperwork when
working the evening shift; supervised in the absence of the management as assistant manager as well as
senior key holder; displayed great customer service and helped with customer issues in any way possible;
performed returns, exchanges and managed promotional sales; opened and closed the store in a clean
and timely manner; merchandised store features like towers, window displays and corporate displays;
audited cards and all Hallmark merchandise in the store monthly; provided customers with complete
knowledge on product and well as suggestions for their needs.
RECEPTIONIST
MEADOW WOOD ANIMAL HOSPITAL
LAWTON, OK
AUGUST 2012- AUGUST 2013
Opened hospital; scheduled appointments, surgeries and boarding; welcomed clients and their animals
while making them feel comfortable and made sure they were seen in a timely manner; answered basic
medical inquires including procedures, vaccines and home care; took notes during meetings and made
sure the points of discussion were met as best they could be; answered all phone inquiries that were
asked with the knowledge learned; made pharmacy refills as well as took refill requests on the phone;
made sure the waiting room was presentable and clean; managed emergency hospital situations with
swiftness and clarity; displayed great customer service with clients and new comers alike.
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katiearenaud@gmail.com
Mandi Bongiorno
Store Manager, Js Hallmark
580-353-8379
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katiearenaud@gmail.com